Patent Application
20070218862
The invention relates to the field of telecommunications, and particularly to wireless communication networks. Among other areas, it has applicability to networks such as GPRS and IDEN, and networks according to the IEEE 802.11 standard.
In a typical communications architecture, users are coupled for communication with one or more nodes, such as base stations, servers, etc., which, in turn, are coupled for communication with public communication networks such as the Internet. A given service provider uses its base stations, etc., to support a respective technology coverage area. Communications between such users pass through the service providers' respective base stations, and across the public networks. Such users employ mobile equipment, such as laptop or other portable computers, cellular telephones, etc.
A given service provider (“home service provider”) will provide a respective menu of available services and operating parameters. Within the service provider's technology coverage area, the service provider has access to a lot of data regarding the services provided to its customers. Much of this data will pertain specifically to the service provider, as distinct from other service providers on the network. The service provider accesses the data by monitoring the various system infrastructure components at the base stations and elsewhere in the network.
Service providers conventionally have used specialized test equipment and performed “drive” tests to measure network performance both inside and outside of their respective technology coverage areas. Service providers conduct surveys of their customers to understand, for instance, the level and quality of service available from other service providers outside of the home service provider's technology coverage area. Test labs are also set up to simulate the expected environments. However, these methods have had the drawback that they cannot directly measure customer experience.
This drawback also becomes important as customer equipment gains the capability to “roam,” i.e. to move from place to place, into technology coverage areas that are supported by service providers different from the “home service provider,” that is the service provider with whom the customer subscribes for service. Such other service providers conventionally offer no insight to the home service provider as to the level of service the customer is receiving from other service providers.
For instance, a customer of the service provider might use a GPRS mobile phone that is capable of switching between the home service provider's GPRS network and another service provider's GPRS network. The home service provider's inability to obtain information directly reflective of the system's performance, as the user experiences it, disadvantageously limits the home service provider's ability to provide the customer with effective support. This limited view, also puts the service provider in a difficult situation when selecting other service providers as partners as they have no way of measuring which service provider will provide their customers with the best level of service.
The customer's mobile equipment includes an agent, such as a software agent installed on-board the mobile equipment, that measures parameters related to the performance of the mobile equipment in the communication network architecture. The mobile equipment transmits the measured parameters, through the communication network, to the home service provider.
The home service provider thus has direct access to the performance of the system from the customer's perspective, and is able to use that information to improve service to the customer. Service providers can have real-time or near real-time data available to understand their customer's experience, when the customer is mobile to an area supported by another service provider's network technology.
Further features and advantages of the present invention, as well as the structure and operation of preferred embodiments of the present invention, are described in detail below with reference to the accompanying exemplary drawings.
For the description of the present invention, the following terms shall have the meanings here set forth:
“Base Station” means a network node, server, etc., generally provided and operated by a service provider, for facilitating user communication over a communication network.
“Customer” means an individual or other party who possesses communication equipment, such as a cell phone or laptop computer, and who subscribes with a service provider for network communication services. The terms “user” and “mobile user” are used interchangeably with “customer.”
“Home service provider” means, with reference to a given customer, a service provider with which the customer has a subscription for network communication service.
“Mobile equipment” means a piece of equipment, owned or possessed by a customer, having capability of communicating over the communication network, and which the customer can, pursuant to the customer's use of the mobile equipment, transport the mobile equipment from place to place and use it in those respective places. The terms “mobile device” and “mobile equipment” are used interchangeably with “mobile equipment.”
“Networking technology” means a communication technology, standard, protocol, format, etc, which a given service provider employs to enable communication over a communication network. Examples of networking technologies include General Packet Radio Service (GPRS) and Integrated Enhanced Digital Network (IDEN).
“Service provider” means a party which maintains equipment and means for transmitting and receiving communications over a communication network, and which offers subscriptions to customers, pursuant to which the customers utilize the service provider's equipment and means for transmitting and receiving, to communicate over the communication network.
“Technology Service Area” means, with reference to a given service provider, a geographical or other area, over which network communication service is provided by the service provider. Typically, communications from customers within the technology service area will be routed through a base station provided and maintained by the given service provider. A given technology service area is characterized in terms of a respective networking technology, that the service provider employs and supports. Generally, a customer's communication equipment will use communication equipment and software that is consistent with the networking technology employed by its home service provider, although the equipment and software may also be able to communicate using other networking technologies.
An example of an environment, in which various embodiments of the invention may be practiced, is illustrated by the block diagram of
For the purpose of describing the invention, the first service provider will be referred to as the “home service provider,” as per the definition in the Glossary, above. The base stations 8 and 10 are shown schematically, but it will be understood that they are implemented differently, as appropriate for different service providers who may offer different technology coverage area technologies, menus of services, available parameters, etc.
The customer employs mobile equipment, generally shown as mobile equipment 12. The mobile equipment 12 includes, among its various possible embodiments, a processor, memory, and a wireless communication interface. For instance, the mobile equipment 12 might include a laptop computer, cell phone, handheld “personal digital assistant” unit, or wireless sensor. As shown, the mobile equipment 12 can move from the home service provider's technology coverage area 4 to the second service provider's technology coverage area 6. When it does so, it will now communicate with the base station 10 of the second service provider, again by means of a wireless or other communication link 18.
The second service provider, who offers service within the technology coverage area 6, may well employ communications technology, services, parameters, etc., different from that of the first service provider. Accordingly, a conventional system, which can only perform drive tests, will provide a severe under-sampling, in both time and space, of the mobile equipment 12's performance.
Also, such conventional methods did not provide measurements from a customer perspective. That is, the measurements that conventionally were available to the home service provider were not necessarily accurately reflective of the performance the mobile equipment 12 actually experienced.
In one embodiment of the invention, measurements are made at the location where the customer is, and at the time when the customer is using the device. The measurements are taken at, or on-board, the mobile equipment 12. Thus, the home service provider has clear visibility of their customer's experience, as the customer moves across service provider networks. As a consequence, a much better representation of customer experience is provided, than with conventional systems, which do not make this available to the service providers.
An embodiment of the invention includes the following:
A. Software agent installed or installable on the customer's mobile equipment.
B. Server to configure agents and collect data.
The mobile equipment 12 has a general functionality 20, whose nature depends on what type of equipment it is. For instance, if the mobile equipment 12 is a laptop computer, its general functionality 20 will include data storage and processing capability, a user interface, etc. A cell phone's general functionality 20 would include voice telecommunications. The embodiment of the invention further includes an agent 13, to be described in detail herebelow.
As the mobile equipment 12 operates, its operating parameters are sensed by a sensor 22, and stored in parameter storage 24. The agent 13 includes a processor 26, which handles the parameters, and transmits them, through a transmit interface 28, over the communication network. The sensor 22 can include a hardware sensor, a software implementation for obtaining the sensed parameter values, or a suitable combination of both.
In another embodiment of the invention, the agent 13 includes the ability to sense the technology employed in the technology coverage area within which the mobile equipment 12 is located. Referring again to
While the mobile equipment is in the home service provider's coverage area, sensed parameters from the mobile equipment 12 are reported from the mobile equipment 12 to the home service provider, via its base station 8 and the communication network 2. While the mobile equipment 12 is outside of the home service provider's coverage area, the sensed parameters from the mobile equipment 12 are reported from the mobile equipment 12 to the home service provider, via the equivalent of the base station 8 for the current service provider. In either case, this may be done at specified time intervals, in response to predetermined values of predetermined parameters when the predetermined values are sensed, in response to a request from the home service provider's server equipment, accumulation of a predetermined quantity of parameters, the detection of a change in network technology such as by crossing from one service provider to another, or at other times which the system architect may choose.
For instance, in the implementation of
If it is time to send a report, then the agent 13 prepares a parameter report (step 40). Preferably, the processor 26 prepares the parameter report, by following its pre-programmed instructions and/or the agent 13's configuration settings. Preparing the parameter report may include packaging the sensed parameters into a data packet for transmission. pre-processing the parameters, etc. Pre-processing may include summarizing the sensed parameters, calculating statistics, averaging, taking particular note of noteworthy sensed parameter values, etc.
The parameter report is then transmitted (step 42) through the transmit interface 28. In a preferred embodiment, the agent 13 continues sensing the parameters, storing and accumulating the sensed parameters, etc., by looping back to step 34.
In step 44, the agent 13 senses the information about the service provider that is providing service in the technology coverage area. This is done by known methods, such as monitoring broadcast signal traffic and analyzing it for content and formats characteristic of a particular network technology supported by a known service provider, receiving and interpreting broadcast transmitter identification signals, etc. Such broadcast signals are received at the receive interface 30, and interpreted by the processor 26 in accordance with its programmed instructions. Alternatively, the agent 13 reads an Application Programming Interface (API) from the mobile equipment 12, to identify the new service provider.
In step 46, the agent 13 uses the sensed service provider information to determine which service provider is providing service in the technology coverage area in which the mobile equipment 12 is currently located. This includes detecting whether, in fact, there is a service provider at all. Preferably, a comparison is done between the currently detected service provider, and the service provider previously detected. If there is no difference (step 48), then the agent 13 maintains the current parameter configuration, and continues to operate as before. If there is a difference, then the agent 13 concludes that the mobile equipment 12 has moved from one service provider's technology coverage area into another service provider's technology coverage area.
The agent 13 then consults the parameter list 32, to determine what parameters are to be sensed and/or changed in the new service provider's technology coverage area (step 50). The agent 13 reconfigures the sensor 22, as appropriate, to begin sensing the parameters that are appropriate for the new service provider's technology coverage area (step 52). In addition to different parameters, the agent 13 may also employ additional code modules that are activated responsive to detection of such new service provider.
In another embodiment, the agent 13 may receive new parameters, new code modules, etc., from outside the mobile equipment 12, such as by receiving suitable communications through the receive interface 30.
Afterwards, the agent 13 resumes sensing parameters. In a preferred embodiment, the agent 13 performs the process of
Assuming the home service provider has already installed such software agents on its customers' mobile equipment, the agent 13 can be configured to make measurements continuously at intervals, or do so when the customer uses the device, or when certain conditions are met, e.g. service provider changes. For example, measurements that may be taken by an agent within a GPRS network include, but are not limited to:
Different measurements can be taken, and would be needed for different networking technology. For example, for IDEN networks, the following are examples of measurements that may be taken:
As described above, the agent 13 senses the technology being used, and changes the measurements to be appropriate for the new service provider.
As the customer goes about his/her business, the mobile equipment will be taking measurements and either storing them on the device for later transmission to the Operational Support System (OSS) server, or transmitting the measurements at particular intervals, using the network 2 as the communications medium.
As the customer moves out of one service provider's technology coverage area into another, the agent 13 uses the process of
However, because the measurements are being taken from the mobile equipment 12, the customer is independent of the network, and the measurements can be provided back to the home service provider's OSS system. This data may be used by the home service provider for many different applications, such as partner service provider negotiations, verification of network service performance or planning for extension to network coverage.
Because these agents may be employed on a large number of mobile devices, some implementations likely will encounter issues with scaling. Conventionally, installing agents on all of a service provider's customer devices would lead to a solution that could not scale. Also, because the agents will reside on consumer devices, there will be issues with privacy. Systems and methods which include embodiments of the present invention may advantageously address these issues, by employing techniques, such as those disclosed in the patent applications here listed:
Although the present invention has been described in detail with reference to particular embodiments, persons possessing ordinary skill in the art to which this invention pertains will appreciate that various modifications and enhancements may be made without departing from the spirit and scope of the claims that follow.
