Patent Application
20190251505
The recent upsurge in e-commerce whereby a consumer accesses a website over the Internet to purchase goods for delivery to the home, office or other site has created a need for secure systems/methods for scheduling and tracking deliveries of the purchased items, as well as for providing a safe and secure site for receipt of the goods when they are delivered to an unoccupied site. The convenience of being able to avoid making trips to a brick and mortar store or outlet to purchase goods, and having the goods delivered to home, office or other site is off-set by the problems surrounding the secure delivery of the goods to the purchaser. If the purchaser is not available on-site to receive the goods, delivery must either be re-scheduled or the goods must be left unsecured at the site, thereby being subject to theft or damage.
U.S. Pat. No. 6,933,832 describes a system and method which enables the delivery, and safe and secure receipt of purchased items or other goods, at an unattended site.
The patented method and system enables the delivery of at least one purchased or ordered item to a Smart Locked Storage Container, associated with a corresponding customer, the method comprising, following the purchase or order of the at least one item, determining the availability of the SLSC to receive the delivery at one or more times, identifying a time interval during which the delivery can be made, and sending to the SLSC an access signal allowing a delivery agent access to the SLSC only during the time interval for delivery thereto of the at least one item.
Copending patent application Ser. No. 14/544,035, filed Feb. 2, 2015, describes an improvement in the patented system wherein the delivery agent is a drone aircraft.
Home delivery of goods comprises a multi-hundred billion dollar market. The home food delivery market alone is estimated to be over $200 billion. However, theft is common. Nearly 11 million U.S. homeowners have had at least one package stolen within the past year.
Existing Band-Aid type solutions to the theft problem have turned out to be easily side-stepped by determined thieves. Recent “solutions”, such as, installing smart lock+camera combinations accomplish secure delivery of the ordered/purchased goods only by allowing entry into the interior of the building to which delivery is being made, have very low customer acceptance as being too invasive.
On-demand delivery systems requiring tight time windows for delivery only when the delivery site is occupied have proven to be logistically difficult and expensive. Delivery solutions which are exclusive and brand-specific do not reflect customer buying habits and result in bad customer experiences. Present day “Lockers” still require the consumer to travel to a pick-up location, thereby defeating the purpose of the proposed solution. In addition, no solution presently on the market answers the need for insulation of perishable goods without the considerable expense of packing materials and the concomitant waste.
The present invention relates to still further improvements in the patented system. More specifically, the present invention satisfies the need for secure delivery and provides a better customer experience at less cost.
One aspect of the disclosure relates to a system for managing the delivery of goods ordered by a customer from a provider thereof to at least one smart SLSC (SLSC), each SLSC associated with the customer comprising:
Another aspect of the disclosure concerns a method for method for managing the delivery of goods ordered by a customer from a provider thereof to at least one smart SLSC (SLSC), each SLSC associated with the customer comprising utilizing:
Furthermore, the present disclosure may be embodied by a non-transitory recording medium which is readable by a device such as a processor, computer, a machine, or the like and on which a program for utilizing the above-described system to carry out the above-described method is recorded. In this case, a recording medium that is readable by a computer or the like refers to a recording medium which stores information such as data and programs by an electric action, a magnetic action, an optical action, a mechanical action, or a chemical action and which can be read by a computer or the like.
The present invention is predicated on the discovery of a system, method and program for managing the delivery to and the receipt of goods or other items in a SLSC, including but not limited to ordering or purchasing goods, scheduling and tracking deliveries, receiving deliveries of the goods, making and processing payment, inventorying items scheduled for delivery and items delivered and making information about deliveries available to the deliverer and/or customer.
The system, method and program of the invention, referred to herein in their entirety as HomeValet, comprise a delivery platform for the secure, unattended receipt of goods delivered by any provider thereof and delivery agent to a SLSC located at any suitable venue, such as, for example, the home or office.
Goods delivered to most homes or other venues today are left unattended at the front door vulnerable to elements and theft. As consumers come to rely on e-commerce to supply groceries and everyday consumables, in addition to clothing and specialty items, and as the frequency and cumulative value of deliveries increases, delivery problems due to damage, theft and inconvenience will become a major concern of online consumer and retailers and an impediment to growth.
HomeValet integrates a platform for consumers and delivery agents, a network and a SLSC at a venue for the unattended, local delivery of goods, groceries, prepared foods, prescription drugs, electronics, alcoholic beverages, clothing, gifts and more. Deliveries will be made to the SLSC at any time without consumers inconvenienced by inconvenient delivery time windows and retailers burdened with the costs of compressed delivery schedules, protective delivery packaging, and package re-delivery, damage and returns.
HomeValet may become an integral complement to every smart home and as necessary as a home security system and at about the same monthly cost, and less than a high speed Internet connection or cable tv subscription. Depending on the consumer's choice of loyalty program, HomeValet may be substantially free to the consumer.
Retailers will experience savings because of less spoilage, damage and theft, less expensive packaging, streamlined delivery with no multiple attempts and lower cost delivery cost of returns. A better customer experience and an expanding customer audience in home delivery will be the greatest gain for customer and retailer.
HomeValet is retailer, delivery service and SLSC agnostic. Access will be provided to e-commerce retailers, brick and mortar retailers [Jet, Amazon, Ebay, Peapod, CVS, Macys, Wayfair, Grubhub, Williams Sonoma, and the like], and national, regional and local delivery carriers [FedEx, UPS, USPS, Doordash, lnstacart, Uber, Postmates, Amazonlogistics, and the like]. Typical of manufacturers of SLSC would include Kenmore, Maytag, Viking, Samsung, LG, Whirlpool, Coleman, Yeti, and the like.
Those provided access will receive a mobile app (or APIs), scheduling software, and permissions on request to access SLSCs to make deliveries. Retailers with a local or regional presence, by employing local carriers with access to the HomeValet system, will be able to compete with existing systems for ordering and delivering goods, without the high cost of developing their own delivery capability. One option for HomeValet is to offer a crowd sourced, Uber-like, system as an alternative. A copending U.S. patent application describes a real-time auction of scheduled deliveries to participating crowd sourced drivers.
HomeValet will provide connectivity and functionality to appliance manufacturers who may build, install, and market their branded version of SLSC. These may comprise appliances in a wide variety of sizes, facades, and capabilities, some integral to the home and some standalone. Manufacturers will be able to innovate and differentiate design to address physical requirements and market segments as is presently accomplished with refrigerators, stoves, or any major home appliance.
Having access to HomeValet's scheduling and delivery system and SLSC appliance provide a competitive advantage for retailers and delivery couriers. HomeValet will enable appliance manufacturers and retailers to provide new products and an enhanced income stream, such as, for example, income on every package delivered, on the licensing of connectivity to appliance manufacturers, on retailer and delivery agent subscriptions to integrate with the HomeValet system, and, in some cases, the rental or purchase of SLSCs to homes and offices.
The present invention is predicated on the unexpected discovery that methods and systems for the delivery of purchased or ordered items to a SLSC can be vastly improved by managing the delivery utilizing the method, system and computer readable non-transitory recording medium of the present invention.
The system and method of the invention are predicated on the availability of at least one Smart Locked Storage Container (SLSC) which is accessible by means of an identifier which unlocks an entry door to the interior of the SLSC.
It will be understood by those skilled in the art that an “identifier” includes a physical device, such as a key, electronic key, smart card, magnetic card, or similar device carried or transported by a delivery agent; a biometric property such as fingerprint, voice recognition, retinal scan of a delivery agent; wireless communication options such as any duplex, half-duplex, or full-duplex communication method including but not limited to: Near Field Communications (NFC), WiFi, Bluetooth, Radio, RFID, Mesh Networking Protocols (i.e. FabFi, G.hn, etc.), Ethernet, Telephone, Fiber Optic, Optical, Barcode, OR Code, or any combination of methods, or any other element which operates to unlock the SLSC upon being sensed and identified by the latter.
According to the improved system and method of the invention, identification may be supplied by any convenient means, including the delivery agent itself. A typical location for the SLSC is near or affixed to the exterior of a home or office. The SLSC is capable of receiving and storing goods for delivery or pickup with a level of security preventing unauthorized entry or theft and with protection against pests and unfavorable weather conditions. The SLSC may be equipped with multiple storage areas, some of which may be cooled or heated. The container may be free-standing, secured to a fixed location or affixed to a structure. It will be understood by those skilled in the art that the SLSC may be pre-assigned to the customer receiving the delivered goods or may be assigned thereto at a later time, such as, for example, the time delivery is scheduled
The SLSC is preferably in electronic communication with a controller; i.e., a computer or computer network by any of a variety of means, including, but not limited to a telephonic signal, television cable, computer network cable, radio signal or the like.
The SLSC receives and transmits data to the controller via a “scheduler” which is capable of organizing and recording a schedule of deliveries and pickups utilizing the SLSC and transmitting instructions to the SLSC allowing it to identify an identifier authorized to access the SLSC in accordance with a schedule. The SLSC is preferably identifiable by the controller with which it is communicating via the smart communicator by identification number, name or location. Each SLSC is also preferably associated with a particular customer's account records, it being understood by those skilled in the art that the above referred to association may be created at any time; e.g., prior to or after any ordering/purchasing of goods, upon scheduling delivery, or immediately prior to or after delivery of the goods has been commenced.
Still another embodiment of the invention comprises a method and system of scheduling and tracking deliveries, of receiving deliveries utilizing a specialized device, of making and processing payment, of inventorying items scheduled for delivery and items delivered and of making information about deliveries available through a variety of means. Users of the method and system may be entities desiring to make deliveries and/or to receive deliveries. Users of the method and system may schedule delivery, track shipment and delivery, make secure delivery to the SLSC, make and confirm payment, inventory items scheduled for delivery and delivered. Users of the method and system may access data regarding the SLSC stored on the computer or computer network and accessed by a variety of means including telephone, radio, computer network or the Internet. The type of data which may be accessed includes, but is not limited to, data concerning the location of the SLSC and alternative delivery locations, the capacity and type of storage of the appliance, the type and availability of storage capacity at the time and date of intended delivery and special instructions or other information pertaining to the delivery appliance and location and method of payment.
One embodiment of the present invention may alternately be described as a system of a plurality of SLSCs, each associated with a corresponding customer, as described above, using a delivery system including a scheduler, the steps including: ordering a first delivery of one or more goods for a first customer associated with a first SLSC of the plurality of SLSCs; following the ordering of the first delivery, determining the availability of the first SLSC to receive the first delivery at one or more times by use of the scheduler: identifying, using the scheduler, a first time interval during which the first delivery can be made; and the delivery system sending to the first SLSC an access signal allowing a first delivery agent which is delivering the delivery to access the first SLSC only during the first time interval. The steps include: ordering a second delivery of one or more goods for the first customer: following the ordering of the second delivery, determining the availability of the first SLSC to receive the second delivery at one or more times by use of the scheduler; identifying, using the scheduler, a second time interval during which the second delivery can be made; and the delivery system sending to the first SLSC an access signal allowing a second delivery agent which is delivering the second delivery to access the first SLSC only during the second time interval.
A delivery can be ordered for one or more goods for a second customer associated with a second SLSC of the plurality of SLSCs. Following the ordering of the last-mentioned delivery, the availability of the second SLSC to receive the last-mentioned delivery at one or more times by use of the schedule is determined. The method identifies, using the scheduler, a second customer time interval during which the last-mentioned delivery can be made; and the delivery system sends to the second SLSC an access signal allowing a delivery agent which is delivering the last-mentioned delivery to access the second SLSC only during the second customer time interval. The first agent opens the first SLSC using an identifier corresponding to the first agent and the second agent opens the first SLSC using an identifier corresponding to the second delivery agent.
Following the ordering, the size of the delivery is determined using the delivery system. Available room within the first SLSC is checked by use of the delivery system. Upon availability as indicated by the checking step, the delivery system reserves sufficient room within the first SLSC to receive the delivery.
Following the first delivery, an account of the first customer is charged for the first delivery to the first SLSC signaling the delivery system of the insertion of the first delivery into the first SLSC. The first SLSC signals the delivery system of the insertion of the first delivery into the first SLSC based on access by the first delivery agent.
Still another embodiment of the invention may alternately be described as a method and system of delivery of ordered items to a plurality of SLSCs by delivery agents using a delivery system, the steps including; ordering a delivery of one or more goods to a first customer; following the ordering, determining the size of the delivery using the delivery system; checking available room within a first SLSC of the plurality of SLSCs, the first SLSC corresponding to the first customer, by use of the delivery system; upon availability, reserving, by operation of the delivery system, sufficient room within the first SLSC to receive the delivery; and delivering the delivery to within the first SLSC. Upon finding that the available room within the first SLSC is insufficient for the size of the delivery, the ordered delivery is divided into at least first and second partial deliveries for separate delivery upon there being available room. The delivery system includes a scheduler and the method further includes the steps of; following the ordering of the delivery, determining the availability of the first SLSC to receive the first and parts at one or more times by use of the scheduler; identifying, using the scheduler, a first time interval during which the first partial delivery can be made and a second time interval during which the second partial delivery can be made; and the delivery system sending to the first SLSC an access signal allowing access to the first SLSC only during the first time interval for delivery of the first partial delivery and during the second time interval for delivery of the second partial delivery. Prior to dividing the ordered delivery, input is received from the customer indicating the customer's preference for a complete delivery or delivery in multiple portions; and the scheduler schedules delivery according to the customer's preference. The method of further includes the step of: charging an account of the first customer for a delivery upon the SLSC signaling the delivery system of the insertion of a delivery into the SLSC.
An additional embodiment of the invention may alternately be described as a method for delivery of ordered items to a plurality of SLSCs by delivery agents using a delivery system, the steps including: ordering a delivery of one or more goods to a customer; delivering the delivery to within one of the SLSCs corresponding to the customer; and automatically sending a DELIVERY MADE signal from the one of the SLSCs signaling the delivery system of the insertion of the delivery into the one of the SLSCs. Upon the delivery system receiving the DELIVERY MADE signal, the delivery system performs one or more steps selected from the group consisting of: charging an account of the customer for the delivery; and automatically initiating a communication to the customer. The delivery system includes a scheduler and further includes the steps of: following the ordering, determining the availability of the one of the SLSCs to receive the delivery at one or more times by use of the scheduler; identifying, using the scheduler, a first time interval during which the delivery can be made; and the delivery system sending to the one of the SLSCs an access signal allowing a first delivery agent which is delivering the delivery to access the one of the SLSCs only during the first time interval. The method further includes the steps of: following the ordering, determining the size of the delivery using the delivery system; and checking available room with the one of the SLSCs by use of the delivery system.
The delivery system, improved by the system and method of the present invention may be described as including: at least one SLSC corresponding to a customer, an order receiver for receiving orders for delivery by a delivery agent of one or more goods for the customer; availability determiner for determining the availability of the SLSC to receive deliveries at one or more times; a scheduler receiving availability information from the availability determiner and operable to identify a time interval during which the delivery can be made and operable to send to a SLSC an access signal allowing a delivery agent that is delivering a delivery to access the SLSC only during the time interval identified by the scheduler, wherein the storage container is equipped with an element for receiving the access signal and landing and loading docks whereby a delivery agent may dock therewith, access the interior of a SLSC and deliver goods thereinto.
The SLSC of the present invention is an appliance equipped as described above with means for a delivery agent to dock therewith and securely deliver goods/items therein, without requiring an agent in attendance to accept delivery and which includes: a storage container; a lock controlling access to the storage container; and a communication link connected to the lock and operable to receive an access signal from a remote location to allow access to the storage container; and wherein the lock is responsive to the communication link receiving the access signal by unlocking upon presentation of an identifier such as described above.
The access to SLSC 10 may be explained by an example. A first delivery agent may have an electronic key, such as a smart card or magnetic card, unique to that agent. Alternately, and in lieu of the key or other physical access device, a biometric property (such as fingerprint, voice pattern, retinal pattern) of the delivery agent may be read by an optional biometric sensor 15. A second delivery agent may have an electronic key, such as a smart card or magnetic card, unique to the second company. The first delivery agent may be scheduled for accessing the SLSC 10 during a first time interval such as between 9 AM and 12 noon on a given day, whereas the second delivery agent may be scheduled for accessing the SLSC 10 during a second time interval such as between 1 PM and 4 PM on the same day. Under such circumstances, the lock 14 could only be opened by the first delivery agent's electronic key (not shown) during the first time interval, whereas the lock 14 could only be opened by the second delivery agent's electronic key (not shown) during the second time interval. This assumes that the scheduler switches the lock 14 into an access state in which it is unlockable by an electronic key. Alternately, the scheduler could simply unlock the lock 14 so that a delivery agent could insert items in the SLSC without needing a key.
The time intervals might be much longer then the several hour time intervals above. For example, a time interval of 24 or more hours for a delivery might be used. Further, the first and second time intervals might overlap or even be identical (i.e., two deliveries scheduled for the same time interval).
In a typical use of the system and method described above, and with particular reference to
Turning now to the flow chart part of
It will be understood that the invention also contemplates delivery of items ordered by telephone, mail, or in agent at a retail store. The invention also may be used for receiving items that do not involve a commercial transaction. For example, a neighbor could return a borrowed item to the agent owning the SLSC.
As the shopping cart is loaded with goods selected, the estimated total size of the bundle of items as measured by the dimensions of height, width and depth is calculated (with software provided by the scheduler) based on information provided by the seller. Accessing information (provided by the scheduler over a computer network of the Internet) regarding the type and capacity of the SLSC and the estimated remaining capacity of the SLSC at the projected time/date of delivery, the estimated size of the bundle of items is compared against the total volume (including the various dimensions) of space remaining available in the consumer's designated SLSC on the time/date of the proposed date of delivery. Thus, an order that has a length of 5 feet will require 5 feet available within the SLSC 10. If the volume or any dimension of the order exceeds available capacity, the consumer is given the option of splitting the delivery into two or more deliveries, of rescheduling the delivery for another time when capacity is available, or of removing items from the shopping cart.
The retailer or seller notifies the consumer of the final purchase price including shipping and handling. At step 30, the consumer authorizes the purchase and indicates method of payment. The consumer may arrange for payment to seller directly or by debit or credit accounts linked to the consumer's account. The seller finalizes the sale. At block 32, the seller notifies the scheduler 22 (a specialized computer program running on a delivery system computer) of the time/date of the intended delivery and the estimated size of the bundle of items. The scheduler reserves the capacity in the designated SLSC for the scheduled time/date of the delivery. The seller also electronically provides to the scheduler (in format specified by the scheduler) an inventory of items purchased, itemized prices of each item purchased, itemized shipping and handling costs, and any other information permitted by the scheduler including coupon or “cents off” offers and other advertising and promotional information. This information provided by the seller may be made accessible by the scheduler to the consumer by a variety of means and formats, including computer networks, the Internet, electronic mail, telephone or printed matter.
The seller prepares the order for shipment. If any of the items are unavailable at the time that the order is being filled or if other items are added to the shipment for any reason, the estimated size of the bundle of items is adjusted. At step 34, the seller accesses information provided by the scheduler regarding the then available capacity at the time/date of delivery. If space is available, the shipment is scheduled at step 36. If space is unavailable, the shipment is adjusted interactively until available space capacity can be confirmed and reserved. At step 38, the seller electronically provides to the scheduler information to update the order, including any shipping information, routing or tracking numbers, etc., and any additional advertising or promotional information.
Preceding the time/date of each scheduled delivery, the scheduler communicates at step 40 electronic instructions to the SLSC e to permit entry to delivery agent using a key which is identified by the SLSC and matches a key authorized for entry for the scheduled delivery at that date/time (a time interval within an assigned date, or optionally, more than one date). If a key does not match a key authorized for entry at that time/date, entry will be denied. Once entry is gained for an authorized key, that key will be locked out until re-authorized.
When a delivery is made to the SLSC 10 at step 42, the SLSC communicates to the scheduler (by sending a “delivery made” signal) that the delivery was completed at step 44. Debit or credit sales at the point of delivery are processed for payment (costs of the goods and/or delivery applied to an account of the customer) at step 46. The scheduler updates the consumer's account with the time/date of receipt. The vendor selling the goods or service making the delivery may also provide information to the customer's account regarding the time/date of delivery, promotional material and other information specified above, including a “thank you” for the purchase at step 48.
The scheduler updates the consumer's account with various information regarding each purchase and scheduled delivery at step 50. The consumer may access this information through a variety of means including a computer network, an email, the Internet (i.e., checking a web page), a text message to the consumer's pager, or telephone. The consumer may review his/her account through a variety of views including available capacity by time period, committed capacity by time period, chronological list of scheduled deliveries, chronological list of scheduled deliveries by vendor, chronological list of scheduled deliveries by vendor classification (i.e., groceries, dry cleaning, etc.), deliveries made, deliveries missed, inventory of items ordered or delivered (by vendor, vendor classification, time period, etc.), inventory of items ordered but not shipped, calculation of costs (by vendor, vendor type, time period, method of payment, shipping and handling, etc.).
The consumer account holder may request to be notified at various stages of the shipping and delivery process. In addition to information, which is updated to the consumers account and available by means previously specified, the notification may be made via electronic mail, voice or text pager, or telephone, smart phone, Ipad type device or an app.
Although the discussion refers to consumers placing the orders, it will be understood that the agent ordering may also be a business customer ordering supplies for a business.
Turning now to
Turning now to
A digital signature 71 may be stored within computer 68 and may be used for acknowledging special deliveries. For example, the delivery of certain pharmaceutical goods may require a signature to acknowledge receipt. Upon the insertion of a pharmaceutical delivery (or any other delivery where signature is desired or required), the computer 68 may send, as part of a DELIVERY MADE signal, an appended digital signature to authenticate the delivery. Alternately, the electronic key 70 may be part of or connected to a small computer carried by the delivery agent and operable to receive the digital signature acknowledging receipt of the delivery. Recent changes in the law in the United States, among other countries, may allow such digital signatures to be used in situations where written signatures were previously used.
Turning now to
If block 76 determines that not enough space is available, control goes to block 78 where the order is divided into two or more portions for separate delivery before returning to block 74.
Once block 76 determines that sufficient space is available, control goes to block 80 where space for the delivery is reserved. Next, block 82 sends an access signal from the scheduler 22 to the SLSC 10 such that a delivery agent may unlock it during a prescribed time interval. Block 84 indicates that the delivery is made, after which block 86 corresponds to the computer 68 of the SLSC 10 sending a delivery made signal to the scheduler. Upon receipt of the signal indicating delivery, the scheduler 22 or another part of the delivery system computer on which the scheduling software runs, sends a charge account signal. The charge account signal debits or charges the customers account for the delivery which had just been made.
As noted above, the method and system of the invention are associated with a non-transitory computer readable medium having stored thereon computer executable instructions that when executed by a processor to perform the operations described herein.
As shown in
Upon receiving the one or more SMS messages or e-mails containing information on the articles ordered, the controller 100 stores information relating to the ordered articles, the provider, the customer, the SLSC, and delivery agent in a database 600.
The controller 100 preferably incorporates a computer and controls the overall operation of the system 10, including scheduling the delivery of goods, managing the communications via the smart communicator 90 between the delivery server 300, the customer server 500, the provider 400 and the signaler 700. These communications may take the any convenient forms; e.g., wired or wireless communication links.
Signaler 700 sends a signal to the designated SLSC [A-F] allowing access thereinto by the delivery agent, customer, or agent of the customer. The communicator 90 notifies the customer server 500, by transmitting an arrival message thereto when the goods are delivered into the SLSC.
The ordered goods are then delivered to the SLSC at step S4. Information concerning the goods delivered at step S4 is also conveyed to controller 100 via the smart communicator 90 at step S5. The controller then compares the information received from the delivery server with the original order stored in data storage 600. If the comparison evidences identity between the two pieces of information, the controller forwards to the customer server 500 an indication that the delivery was successful at step S6. If the comparison shows a discrepancy between the ordered goods and the goods delivered, the controller sends a misdelivery message to the customer server 500 at step S7.
It will also be understood by those skilled in the art that the system and method of the invention may also be employed to allow the customer to return misdelivered goods to the provider by simply reversing the above described process.
) depicted in the diagram is an indication of what the numbered disadvantages of the prior art lead to]. Insecure, outdoor, remotely located delivery sites 116 lead to damaged and stolen goods 118, as well as the necessity for costly and inconvenient returns 124 of ordered/purchased goods. The sites 116 typical of the prior art also lead to replacement costs 120 of the damaged or stolen goods 118.
The inconvenient, costly and largely inefficient delivery scheduling and coordination steps required by the prior art lead to costly and inconvenient returns 124 of ordered/purchased goods, which, in turn, leads to consumer inconvenience 126, as well as a disincentive for the purchaser 130 to utilize the seller/provider of goods and a loss of brand loyalty and poor brand experience 128.
The above detailed disadvantages ultimately lead to considerable losses 132 to the seller/provider of the ordered goods.
) depicted in the diagram is an indication of to what the numbered solutions lead].
The centralized base platform/host system 136 which is powered by HomeValet 134 communicates directly with the seller/provider 140 of goods, which are bought/ordered by the consumer 144. The platform, upon completion of the buying/ordering process, immediately communicates with the carrier 142 of the ordered/purchased goods to deliver same to the SLSC 138.
) depicted in the diagram is an indication of to what can be achieved among and between the numbered components].
Depicted are the centralized HomeValet platform System, the consumer/customer 224, the supplier of goods 222, the carrier of the purchased/ordered goods 226 and the SLSC 228.
The supplier of goods 222 provides purchase and delivery information to HomeValet, which provides this information to prospective purchasers/orderers of goods to customer 224, and thereafter monitors and manages deliveries from the carrier 226 through, for example, a mobile app; it being understood by those skilled in the art that any convenient app may be employed to accomplish the goals of the invention. The supplier of goods 222 may also communicate directly with carrier 226 to exchange, for example, delivery information and tracking statuses. HomeValet may also directly communicate with carrier 226 to provide authorization for the delivery and exchange other information required to complete the delivery process. Carrier 226 communicates directly with SLSC 228 for purposes of accessing the latter to deliver the goods and provide information thereto which may be required. The customer 224, upon retrieval of the goods from SLSC 228, may also receive from SLSC 228, further information as to the condition of the container such as, for example, that additional goods are present therein for retrieval or that it is empty. HomeValet may also exchange information with SLSC 228 such as, for example, authorization for access by carrier 226. The latter may also update HomeValet as to the status of the delivery. Customer 224 and supplier 222 may also exchange information such as, for example, loyalty/reward benefits, discounts, auto-refills and the like.
) depicted in the diagram is an indication of the direction of flow of revenue]. Fees paid by the supplier of ordered/purchased goods 320 and the carrier thereof 322, which may include a per item fee 324 flow to HomeValet. The customer 326 also may pay a subscription fee to HomeValet. Finally, the manufacturer of the SLSC may also pay a license fee to HomeValet.
In its simplest form, the crux of the invention resides in a centralized host platform/system communicably coupled to the above herein described servers via an application programming interface (API) such as a local area network (IAN), wide area network (WAN), the Internet or others.
The foregoing description is of the best currently contemplated modes of carrying out exemplary embodiments of the invention. The description is not to be taken in a limiting sense, but is made merely for the purpose of illustrating the general principles of the invention, since the scope of the invention is best defined by the appended claims.
