The present application relates generally to the technical field of inter-organizational activity management. In one specific example, embodiments relate to a method and system to manage the change of the state of a first activity according to a conditional dependency of the change of the state of the first activity on the state of a second activity.
In today's economy, the boundaries between companies have begun to dissolve. High flexibility may be required to cope with external market forces and events. Over recent years, we have seen a rise of different organizations dynamically interacting with each other. Examples of such interaction networks include disaster crisis management, project/program management, activity management in the creative industries, emergency room management, cellular manufacturing management, and many more. This rise in dynamic interaction between organizations requires new approaches for inter-organizational process (or activity) management.
Current approaches for inter-organizational process management, which have been in existence for over a decade, have not attracted the commercial market (e.g., Grefen, Aberer et al. 2000; Chebbi, Dustdar et al., 2006). Their failure to attract the commercial market has several reasons, one of which may be that they are based on a fixed control-flow model. A control flow may have to be agreed on by all participants in the process, which may be, in reality, an unrealistic assumption, especially when there are more than two partners involved. Additionally, unlike the control-flow model suggests, processes may not be linear. Therefore, approaches that focus too much on control-flows may not represent the reality of dynamic processes in a dynamic environment adequately (see Denning, 2006). Furthermore, some of the current approaches may lead to inflexible processes that are not followed. For example, the disaster management domain requires highly flexible process management with little time for process adaption and re-enactment. Other dynamic domains, such as project/program management, business networks, emergency rooms, cellular manufacturing, or creative industry processes, also have similar requirements. Moreover, the enactment of a system of some of these approaches may hinder flexibility instead of encouraging it. In the end, these approaches may reduce process efficiency and effectiveness, leading to loss of business value.
Some embodiments are illustrated by way of example and not limitation in the figures of the accompanying drawings in which:
In the following description, for purposes of explanation, numerous specific details are set forth in order to provide an understanding of various embodiments of the inventive subject matter. It will be evident, however, to those skilled in the art that embodiments may be practiced without these specific details. Further, well-known instruction instances, protocols, structures, and techniques have not been shown in detail. As used herein, the term “or” may be construed in an inclusive or exclusive sense.
In an example embodiment, a system to manage a plurality of activities is disclosed. The system includes, for example, a dependency-definition engine to determine a dependency between a state of a first activity of the plurality of activities and a state of a second activity of the plurality of activities, with the dependency requiring that the state of the second activity change from a first state to a second state for a non-violating change in the state of the first activity from the third state to the fourth state to occur; an activity-monitoring engine to monitor the first activity and the second activity to detect a violation of the dependency; and a remedial-action engine take a remedial action responsive to the detecting of the violation.
In another example embodiment, a method to manage a plurality of activities is disclosed. The method includes, for example, determining a dependency between a state of a first activity of the plurality of activities and a state of a second activity of the plurality of activities, with the dependency requiring that the state of the second activity change from a first state to a second state for a non-violating change in the state of the first activity from a third state to a fourth state to occur; monitoring the first activity and the second activity to detect a violation of the dependency; and taking a remedial action responsive to the detecting of the violation.
Each of these example embodiments, and others, are discussed in detail below.
Various people in a government 170 may coordinate response activities. There may be several coordinating operating centers at different levels (not shown) in different governments (not shown) for different disaster sites (not shown), but
The activity network 260 may manage, execute, and monitor activities by processing an activity model. The activity model may describe activities, including activities executed concurrently, and their dependencies. Each of the activities may have an activity type. An activity type is a description of an activity that may be instantiated as an activity instance. The activity model may also specify governance arrangements.
The description of the activity may include: a lifecycle (that is, a subset of a finite set of activity states), a transition function that defines the possible transitions from one activity state to another, an initial activity state, and a transition function that defines activity governance roles (for example, whether a participant must be accountable for, responsible for, consulted with regard to, or informed of a transitioning of the activity to a new state).
The lifecycle of an activity of a first type may include different states than the lifecycle of an activity of a second type. Thus, an activity of the first type, such as the type shown in
The governance arrangements may specify which governance role a participant must have to change the state of the activity from a first state to a second state. Governance roles, which may be described as state machines by participants or users, may include an “Accountable” role, a “Responsible” role, a “Consulted” role, and an “Informed” role. In an example embodiment, the “Accountable” role may be assigned to a participant who decides ultimately on the activity, including the governance arrangement for the activity. The “Responsible” role may be assigned to a participant who is responsible for executing the activity. The “Consulted” role may be assigned to a participant who should be consulted prior to a state change. An “Informed” role may be assigned to a participant who should be informed after a state change.
An instance of a particular activity type may include an activity name (e.g. “Transport sand bags”), an activity type (e.g., decision-making or field operations), a current activity state, a list of activity participants, assignments of participants to governance roles, assignments of resources, and assignments of data.
Dependencies may be established between activity instances. Each dependency may be described as a finite automaton (Hopcroft, Motwani et al. 2000) that accepts state changes as input. Dependences may also be represented as linear temporal logic formulas (LTL) (Bérard, Bidoit et al. 1999) and then translated into automata. Dependencies may also be represented as graphs (adjacency lists). In an embodiment, the automata directly relate to a native graphical representation of the dependencies such that execution time is minimized and the dependencies need not be translated from LTL into automata.
In an example embodiment, a dependency may be conditional. For example, the dependency may be conditional upon a change of the state of the second activity occurring within a time frame relative to the change of the state of the first activity. In other words, the dependency may be a temporal dependency. For example, the dependency may specify that the change of the state of the second activity from the third state to the fourth state must precede, but not follow, the change of the state of the first activity from the first state to the second state. As another example, the dependency may specify that the change of the state of the second activity from the third state to the fourth state must follow the change in the state of the first activity from the first state to the second state. These and additional examples of temporal dependencies are described in detail below with reference to
In an example embodiment, the dependency may be conditional upon one or more other factors unrelated to the time frame in which the change of the state of the first activity or the change of the state of the second activity occurs.
In an example embodiment, the activity network 260 may expose its functionality to the activity-network client 210 through an interface, such as a software interface (for example, a Web service interface), a hardware interface, a user interface, or another type of interface. The activity-network client 210 may be a user, a machine, a software application running on a machine, or anything capable of using the interface provided by the activity-network client 210. The activity network 260 may include an activity-management service 262, a logging service 264, a user-management service 266, and a data-management service 268.
The logging service 264 may provide functionality for logging or storing events, such as activity state changes, establishment of new dependencies, and so on. The user-management service 266 may provide the functionality for managing users, including creating users, getting or providing information about users, and removing users. The data-management service 268 may provide the functionality for managing data associated with an activity, including creating the data, getting or providing information about the data, and removing the data. The activity-management service 262 may use the data-management service 268 and the user-management service 266 to assign a user (or a participant) to or associate data with an activity.
The dependency-determination engine 306 may determine a dependency between a change of a state of a first activity and a change of a state of a second activity. The dependency may specify, for example, that the state of the second activity must change from a first state to a second state when the state of the second activity changes from a third state to a fourth state. In this case, a violation of the dependency occurs if the state of the first activity changes from a third state to a fourth state, but the state of the second activity does not change from a first state to a second state. The dependency-determination engine 306 may interpret a dependency according to a representation of the dependency as a state machine or automata, such as the automata described in relation to
The activity-monitoring engine 312 may monitor the first activity and the second activity to detect whether a violation of the dependency occurs. For example, if the state of the first activity changes from the third state to the fourth state, but the state of the second activity does not change from the first state to the second state, the activity-monitoring engine 312 may detect the violation.
The remedial-action engine 318 may take a remedial action responsive to a detection of the violation. The remedial action may include notifying a user or the activity-network client 210 of the violation, for example, by causing the display of a visual indicator, such that the user or the activity-network client 210 may take one or more actions to correct the violation. The remedial action may include initiating the changing of the states of one or more activities such that the dependency is no longer violated. For example, the remedial-action engine 318 may change the state of the first activity from the second state to the first state or to a fifth state or the remedial-action engine 318 may change the state of the second activity to the second state.
The violation-prevention engine 324 may prevent a change of the state of the first activity from the third state to the fourth state if the change will cause the violation to occur.
The role-enforcement engine 330 may prevent a change of the state of the first activity from the third state to the fourth state based on an initiator of the change not having a predetermined role. For example, if the change of the state of the first activity from the third state to the fourth state can only be performed by a participant having the “Responsible” role, and the initiator does not have the “Responsible” role, the role-enforcement engine 330 may prevent the change.
The display-customization engine 336 may cause the display of information about one or more activities in a user interface, with the one or more activities selected or filtered according to a role or a preference of the user.
The data-association engine 342 may associate data with one or more activities. The data may include any information about the one or more activities, such as information about the location of the activity (for example, an address); a visual representation of the activity, such as an icon; a Uniform Resource Locator (URL) of a resource that can be used in conjunction with the activity, such as a map-providing resource, a directions-providing resource, or an information-displaying resource.
The information-displaying engine 348 may cause a display of information about the activity in a user interface context created from the data. For example, the information-displaying engine 348 may use the data associated with the activity to cause display of a visual representation of the activity at the location of the activity on an interactive map. An example of such a display is discussed with reference to
The type-management engine 370 may handle a modifying of activity types, including a creating, removing, or changing of activity types. In an example embodiment, the type-management engine 370 may manage an activity type based on an activity-type definition (or specification) associated with the activity type. The type-management engine 370 may receive an activity-type definition or a request to modify the activity-type definition from an external source, such as the activity-network client 210. The type-management engine 370, perhaps in conjunction with the role-enforcement engine 330, may prevent the modification of an activity type if an initiator of the request lacks a proper governance role.
The instance-management engine 376 may handle a modifying of activity instances, including a creating, removing, or changing of activity instances. In an example embodiment, the instance-management engine 370 may manage an activity instance based on an activity-type definition associated with the activity instance. The instance-management engine 376 may receive a specification of the activity instances or a request to modify the specification of the activity instances from an external source, such as the activity-network client 210. The instance-management engine 376, perhaps in conjunction with the role-enforcement engine 330, may prevent the modification of the specification of the activity instances if an initiator of the request lacks a proper governance role.
The dependency-management engine 382 may handle a modifying of dependencies, including a creating, removing, and changing of dependencies between activities, including dependencies between states of activities. In an example embodiment, the activities may be represented as activity instances. In another example embodiment, the dependencies between states of activities may be based on activity-type definitions associated with the activities. The dependency-management engine 382 may receive a specification of the dependencies or a request to modify the specification of the dependencies from an external source, such as the activity-network client 210. The dependency-management engine 382 may also receive, from an external source, a definition of automata that includes rules for interpreting a dependency, such as the automata described with reference to
The model-verification engine 388 may verify that an activity model is valid. For example, a problem occurs when dependencies between states of two or more activities form a cyclic graph. This cyclic graph may violate, for example, transitivity of dependencies (e.g., A occurs before B, B occurs before C, and C occurs before A). The model-verification engine 388 may verify that an activity model is valid by forming a directed graph out of the dependencies and checking for cycles using a well-known algorithm, such as the Tarjan algorithm (Tarjan 1971). If the graph has cycles, the activity model is not valid. In an example embodiment, with this algorithm, the model-verification engine 388 may verify the activity model (find cycles) in linear time (|Number of Vertexes|+|Number of Edges|).
The execution engine 394 may execute one or more activity instances. To execute an activity instance, the execution engine 394 may perform one or more execution operations, such as changing the state of the activity instance or managing a violation of a dependency. The execution engine 394 may also manage one or more state changes of one or more activities concurrently because one or more activity instances may be running in parallel. In an example embodiment, the execution engine 394 logs a result of each execution operation using a logging service, such as logging service 264.
In an example embodiment, the execution engine 394 may receive a notification from the activity-network client 210 that a user (for example, a person or a machine), has requested an activity state change. The execution engine 394 may check whether the user has an appropriate governance role to make the activity state change. If the user does not have the appropriate governance role, the execution engine 394 may prevent the user from making the state change, for example using the role-enforcement engine 330. The execution engine 394 may check whether the activity state change would violate an activity state dependency, for example using the dependency-determination engine 306. If the requested activity state change would result in the violation of an activity state dependency, the execution engine 394 may prevent the activity state change, for example using the violation prevention engine 324. Alternatively, the execution engine 394 may take a remedial action, such as causing a visual display of the violation or initiating one or more additional activity state changes so that the activity state dependency is no longer violated.
Thus, the activity-management service 262 may provide an activity- or process-management capability that, unlike certain flexible-process solutions is not control-flow oriented; is flexible on the activity level, not just the process level; supports modeling of fundamentally different activities (e.g., decision-making activities vs. activities in the field), each of which may have a different underlying lifecycle; supports definitions of governance roles for each activity (that is, who is accountable, responsible, consulted, and informed of each activity, and how these governance roles are related to each activity); and supports an articulation and management of the dependencies between activities during execution of the activities, the dependencies going beyond order dependencies (A follows after B), such as the dependencies in control-flow-oriented process systems. In one embodiment, the system 200 may be an information technology (IT) process-management solution.
Additional operations of method 1100 include monitoring 1112 the first activity and the second activity to detect a violation of the dependency, and taking 1118 a remedial action responsive to the detecting of the violation. As described above with reference to
The method 1200 also includes modifying the specification of the activity model in response to the request for processing by an activity network, such as activity network 260. As described with reference to
In an example embodiment (not shown), an additional operation of the method 1200 may prevent the modifying of the specification of the activity model if an initiator of the request does not have an appropriate governance role.
Certain embodiments are described herein as including logic or a number of components, modules, or mechanisms. Modules may constitute either software modules (e.g., code embodied on a machine-readable medium or in a transmission signal) or hardware modules. A hardware module is a tangible unit capable of performing certain operations and may be configured or arranged in a certain manner. In example embodiments, one or more computer systems (e.g., a standalone, client or server computer system) or one or more hardware modules of a computer system (e.g., a processor or a group of processors) may be configured by software (e.g., an application or application portion) as a hardware module that operates to perform certain operations as described herein.
In various embodiments, a hardware module may be implemented mechanically or electronically. For example, a hardware module may comprise dedicated circuitry or logic that is permanently configured (e.g., as a special-purpose processor, such as a field programmable gate array (FPGA) or an application-specific integrated circuit (ASIC)) to perform certain operations. A hardware module may also comprise programmable logic or circuitry (e.g., as encompassed within a general-purpose processor or other programmable processor) that is temporarily configured by software to perform certain operations. It will be appreciated that the decision to implement a hardware module mechanically, in dedicated and permanently configured circuitry, or in temporarily configured circuitry (e.g., configured by software) may be driven by cost and time considerations.
Accordingly, the term “hardware module” should be understood to encompass a tangible entity, be that an entity that is physically constructed, permanently configured (e.g., hardwired) or temporarily configured (e.g., programmed) to operate in a certain manner and/or to perform certain operations described herein. Considering embodiments in which hardware modules are temporarily configured (e.g., programmed), each of the hardware modules need not be configured or instantiated at any one instance in time. For example, where the hardware modules comprise a general-purpose processor configured using software, the general-purpose processor may be configured as respective different hardware modules at different times. Software may accordingly configure a processor, for example, to constitute a particular hardware module at one instance of time and to constitute a different hardware module at a different instance of time.
Hardware modules can provide information to, and receive information from, other hardware modules. Accordingly, the described hardware modules may be regarded as being communicatively coupled. Where multiple of such hardware modules exist contemporaneously, communications may be achieved through signal transmission (e.g., over appropriate circuits and buses) that connect the hardware modules. In embodiments in which multiple hardware modules are configured or instantiated at different times, communications between such hardware modules may be achieved, for example, through the storage and retrieval of information in memory structures to which the multiple hardware modules have access. For example, one hardware module may perform an operation and store the output of that operation in a memory device to which it is communicatively coupled. A further hardware module may then, at a later time, access the memory device to retrieve and process the stored output. Hardware modules may also initiate communications with input or output devices and can operate on a resource (e.g., a collection of information).
The various operations of example methods described herein may be performed, at least partially, by one or more processors that are temporarily configured (e.g., by software) or permanently configured to perform the relevant operations. Whether temporarily or permanently configured, such processors may constitute processor-implemented modules that operate to perform one or more operations or functions. The modules referred to herein may, in some example embodiments, comprise processor-implemented modules.
Similarly, the methods described herein may be at least partially processor-implemented. For example, at least some of the operations of a method may be performed by one or processors or processor-implemented modules. The performance of certain of the operations may be distributed among the one or more processors, not only residing within a single machine, but deployed across a number of machines. In some example embodiments, the processor or processors may be located in a single location (e.g., within a home environment, an office environment or as a server farm), while in other embodiments the processors may be distributed across a number of locations.
The one or more processors may also operate to support performance of the relevant operations in a “cloud computing” environment or as a “software as a service” (SaaS). For example, at least some of the operations may be performed by a group of computers (as examples of machines including processors), these operations being accessible via a network (e.g., the Internet) and via one or more appropriate interfaces (e.g., Application Program Interfaces (APIs).)
Example embodiments may be implemented in digital electronic circuitry, or in computer hardware, firmware, software, or in combinations of them. Example embodiments may be implemented using a computer program product, e.g., a computer program tangibly embodied in an information carrier, e.g., in a machine-readable medium for execution by, or to control the operation of, data processing apparatus, e.g., a programmable processor, a computer, or multiple computers.
A computer program can be written in any form of programming language, including compiled or interpreted languages, and it can be deployed in any form, including as a stand-alone program or as a module, subroutine, or other unit suitable for use in a computing environment. A computer program can be deployed to be executed on one computer or on multiple computers at one site or distributed across multiple sites and interconnected by a communication network.
In example embodiments, operations may be performed by one or more programmable processors executing a computer program to perform functions by operating on input data and generating output. Method operations can also be performed by, and apparatus of example embodiments may be implemented as, special purpose logic circuitry, e.g., a field programmable gate array (FPGA) or an application-specific integrated circuit (ASIC).
The computing system can include clients and servers. A client and server are generally remote from each other and typically interact through a communication network. The relationship of client and server arises by virtue of computer programs running on the respective computers and having a client-server relationship to each other. In embodiments deploying a programmable computing system, it will be appreciated that that both hardware and software architectures require consideration. Specifically, it will be appreciated that the choice of whether to implement certain functionality in permanently configured hardware (e.g., an ASIC), in temporarily configured hardware (e.g., a combination of software and a programmable processor), or a combination of permanently and temporarily configured hardware may be a design choice. Below are set out hardware (e.g., machine) and software architectures that may be deployed, in various example embodiments.
The example computer system 1300 includes a processor 1302 (e.g., a central processing unit (CPU), a graphics processing unit (GPU) or both), a main memory 1304 and a static memory 1306, which communicate with each other via a bus 1308. The computer system 1300 may further include a video display unit 1310 (e.g., a liquid crystal display (LCD) or a cathode ray tube (CRT)). The computer system 1300 also includes an alphanumeric input device 1312 (e.g., a keyboard), a user interface (UI) navigation (or cursor control) device 1314 (e.g., a mouse), a disk drive unit 1316, a signal generation device 1318 (e.g., a speaker) and a network interface device 1320.
The disk drive unit 1316 includes a machine-readable medium 1322 on which is stored one or more sets of instructions and data structures (e.g., software) 1324 embodying or utilized by any one or more of the methodologies or functions described herein. The instructions 1324 may also reside, completely or at least partially, within the main memory 1304 and/or within the processor 1302 during execution thereof by the computer system 1300, the main memory 1304 and the processor 1302 also constituting machine-readable media. The instructions 1324 may also reside, completely or at least partially, within the static memory 1306.
While the machine-readable medium 1322 is shown in an example embodiment to be a single medium, the term “machine-readable medium” may include a single medium or multiple media (e.g., a centralized or distributed database, and/or associated caches and servers) that store the one or more instructions or data structures. The term “machine-readable medium” shall also be taken to include any tangible medium that is capable of storing, encoding or carrying instructions for execution by the machine and that cause the machine to perform any one or more of the methodologies of the present embodiments, or that is capable of storing, encoding or carrying data structures utilized by or associated with such instructions. The term “machine-readable medium” shall accordingly be taken to include, but not be limited to, solid-state memories, and optical and magnetic media. Specific examples of machine-readable media include non-volatile memory, including by way of example semiconductor memory devices, e.g., Erasable Programmable Read-Only Memory (EPROM), Electrically Erasable Programmable Read-Only Memory (EEPROM), and flash memory devices; magnetic disks such as internal hard disks and removable disks; magneto-optical disks; and compact disc-read-only memory (CD-ROM) and digital versatile disc (or digital video disc) read-only memory (DVD-ROM) disks.
The instructions 1324 may further be transmitted or received over a communications network 1326 using a transmission medium. The instructions 1324 may be transmitted using the network interface device 1320 and any one of a number of well-known transfer protocols (e.g., Hyper Text Transfer Protocol or HTTP). Examples of communication networks include a local area network (“LAN”), a wide area network (“WAN”), the Internet, mobile telephone networks, Plain Old Telephone (POTS) networks, and wireless data networks (e.g., WiFi and WiMax networks). The term “transmission medium” shall be taken to include any intangible medium that is capable of storing, encoding or carrying instructions for execution by the machine, and includes digital or analog communications signals or other intangible media to facilitate communication of such software.
Although an embodiment has been described with reference to specific example embodiments, it will be evident that various modifications and changes may be made to these embodiments without departing from the broader spirit and scope of the invention. Accordingly, the specification and drawings are to be regarded in an illustrative rather than a restrictive sense. The accompanying drawings that form a part hereof, show by way of illustration, and not of limitation, specific embodiments in which the subject matter may be practiced. The embodiments illustrated are described in sufficient detail to enable those skilled in the art to practice the teachings disclosed herein. Other embodiments may be utilized and derived therefrom, such that structural and logical substitutions and changes may be made without departing from the scope of this disclosure. This Detailed Description, therefore, is not to be taken in a limiting sense, and the scope of various embodiments is defined only by the appended claims, along with the full range of equivalents to which such claims are entitled.
Such embodiments of the inventive subject matter may be referred to herein, individually and/or collectively, by the term “invention” merely for convenience and without intending to voluntarily limit the scope of this application to any single invention or inventive concept if more than one is in fact disclosed. Thus, although specific embodiments have been illustrated and described herein, it should be appreciated that any arrangement calculated to achieve the same purpose may be substituted for the specific embodiments shown. This disclosure is intended to cover any and all adaptations or variations of various embodiments. Combinations of the above embodiments, and other embodiments not specifically described herein, will be apparent to those of skill in the art upon reviewing the above description.