Patent Application
20090248654
The invention disclosed herein relates generally to mail processing systems, and more particularly to networked mail processing systems that operate to increase the efficiency of mail delivery.
Numerous postal systems have been developed around the world for the delivery of mail pieces, e.g., letters, flats, packages, and the like. Every postal system operates on the basis of a mailing address, which is a unique formal description of the structure to where a mail piece is to be delivered. The primary purpose of mail pieces is to communicate information fundamentally designed for human consumption. This means that besides a mailing address, there is typically a designated recipient, i.e., the name and/or internal location of a person or a function within a business where a mail piece is to be ultimately delivered, also referred to herein as a recipient address. Unfortunately, internal addresses within a business or corporation tend to be quite dynamic, as people often move locations within a company, change job functions, leave the company, or are replaced by new employees. As such, mail senders often do not have accurate information when trying to determine the appropriate recipient address for a mail piece, resulting in mail pieces that either include an incorrect recipient address or a generic recipient address. In either situation, the mail piece may be undeliverable or require significant work by the recipient's mailroom to determine the appropriate intended recipient, resulting in increased operating costs for the recipient's mailroom, as well as a delay in the delivery of the mail piece.
It would be desirable, therefore, for a sender of a mail piece to be able to obtain an accurate recipient address for the mail piece when the mail piece is being prepared.
The present invention alleviates the problems associated with the prior art and provides a system and method for allowing the sender of a mail piece to obtain an accurate recipient address for the mail piece when the mail piece is being prepared.
In accordance with the present invention, the mail processing systems of the sender and recipient businesses are networked such that communication can occur between them. When the sender is preparing a mail piece for delivery to a recipient, the sender can participate in an interactive session with the recipient's mail room, utilizing the networked mail processing systems, to obtain a correct recipient address for a mail piece based on a database of recipient addresses maintained by the recipient's mail processing system. Optionally, the recipient address can be only a delivery code to maintain the privacy of the name of the actual employee that should receive the mail piece. Since the mail piece is provided with an accurate recipient address (or code that identifies internally to the recipient's mail room the actual recipient address), upon receipt of the mail piece by the recipient's mail room the mail piece can be properly delivered without requiring significant work by the recipient's mailroom to determine the appropriate intended recipient.
Therefore, it should now be apparent that the invention substantially achieves all the above aspects and advantages. Additional aspects and advantages of the invention will be set forth in the description that follows, and in part will be obvious from the description, or may be learned by practice of the invention. Moreover, the aspects and advantages of the invention may be realized and obtained by means of the instrumentalities and combinations particularly pointed out in the appended claims.
The accompanying drawings illustrate presently preferred embodiments of the invention, and together with the general description given above and the detailed description given below, serve to explain the principles of the invention. As shown throughout the drawings, like reference numerals designate like or corresponding parts.
In describing the present invention, reference is made to the drawings, wherein there is seen in
Each of the mailers 12-18 is adapted to communicate with a central data center 20. Such communications can be done utilizing any type of communication network 28, such as, for example, the Internet, a telephone network, or the like. Optionally, each of the mailers 12-18 can communicate directly with one or more of the other mailers 12-18 utilizing the network 28. Data center 20 preferably includes a control unit 22 and can optionally include one or more databases 24, as will be described below. Control unit 22 can be, for example, a processing unit or the like that is adapted to control operation of the data center 20. Data center 20 includes a network interface 26 that provides the necessary communication hardware/software required for the data center 20 to communicate via the network 28 with the mail processing systems 30 operated by the mailers 12-18.
The CPU 32 communicates with a postage metering device 42 that is utilized to generate indicia to evidence payment of postage for mail pieces. Postage metering device 42 is preferably a secure coprocessor that performs cryptographic operations and keeps track of funds by maintaining a descending register which stores an amount of funds available for use and an ascending register which stores a total amount of funds dispensed over the life of the metering device 42. Funds may be added to the descending register by any conventional means. A printer 38 is used to print information on the mail pieces, such as, for example, indicia generated by the postage metering device 42, address information (either or both of the sender and recipient), ad slogans, and the like. Printer 38 may be, for example, an ink jet printer or other conventional type of printing device. A scanning or reading device 40 is provided to scan information printed on the mail pieces. A network interface 44 provides the necessary communication hardware/software required for the MPS 30 to communicate via the network 28 with the data center 20 and other MPS 30 operated by mailers 12-18, and also to communicate via an internal network with devices internal to the mailer, e.g., PC 21.
MPS 30 also preferably includes an address database 46 that is utilized to store employee names, titles, roles, code names, identification numbers, etc., along with an internal address for each employee, that enables an employee to be identified internally and located within the mailer's company. Alternatively, MPS 30 need not include its own address database 46, and instead each mailer can maintain an address database separate from the MPS 30, such as, for example, database 50 for mailer 14 as illustrated in
If the intended recipient is a member of the mailroom network, such as mailer 14, then in step 106 the sender will receive confirmation from the data center 20 that mailer 14 is a member of the mailroom network 10, and the sender (mailer 12) will generate and send a request, using the MPS 30, for a correct recipient address for the mail piece. This request includes information associated with the desired recipient based on the purpose of the communication, such as, for example, a specific individual, a job title, a job function within the recipient entity, or any other information that will enable the recipient entity to identify a correct recipient address. This request can be sent to the data center 20 via the network 28. The data center 20 can respond to the request, using the database 24 maintained by the data center 20. Alternatively, the data center 20 can forward the request to the MPS 30 of the intended recipient (mailer 14). As yet another alternative, the response from the data center 20 confirming that the recipient entity is a member of the mailroom network 10 can include a network address for the recipient entity, and the request from MPS 30 of mailer 12 can be sent directly to MPS 30 of mailer 14 via the network 28.
In step 108, a correct recipient address for the mail piece is determined, based on the information included in the request, and provided to the sender (either from the data center 20 or the recipient entity). It should be noted that the determination of a correct recipient address may require more than one communication, and can include a series of communications, especially if a match based on the request cannot initially be found. If the determination of the correct recipient address is being performed by the MPS 30 of mailer 14, the determination can be performed by comparing the information in the request to the information stored in the address database 46, or alternatively in the database 50 (if provided). If the determination is being performed by the data center 20, the determination can be performed by comparing the information in the request to the information stored in the database 24. Optionally, the sender may be required to pay a fee for obtaining recipient address information. The determination as to whether or not the recipient requires a fee to provide recipient address information can be based on the identity of the sending party. Such payment can occur directly between the MPS 30 of mailer 12 and the MPS 30 of mailer 14 (by updating the registers maintained in the postage metering devices 42), or by other conventional means, e.g., using a credit card and data center 20.
In some instances, the recipient entity may not wish to provide (or have the datacenter 20 provide) actual employee names and/or locations. In such a situation, instead of providing a recipient address including the actual name and location of a specific employee, the recipient address can simply include a delivery code that is associated with an actual employee name and location internally to the recipient entity. The delivery code could be randomly or pseudo-randomly generated such that it is unique for each mail piece. Alternatively, an alias could also be used that is associated with an actual employee name and location. The decision of whether or not to provide an actual employee name and location, or simply a delivery code or alias, could be based on the identity of the requesting party. A delivery code or alias could be associated with an expiration date, after which mail having the delivery code or alias as the recipient address would not be accepted by the recipient (mailer 14).
In some situations, a request may result in a match with more than one name, such as, for example, a request for a recipient address associated with a job function or title. In such situations, the MPS 30 of the intended recipient can determine if more than one recipient address should be provided. This can be based on predetermined rules established by the mailer 14, and programmed into the MPS 30 of mailer 14. Such rules could include, for example, the provision of only a single recipient address for any request, the provision of some maximum number of recipient addresses for any request, etc. The rules could also be based on the identity of the requesting party. It is also possible for the MPS 30 of the recipient (mailer 14) to request additional information from the MPS 30 of the sender (mailer 12) in order to resolve ambiguity when more than one match occurs as a result of the request by mailer 12.
The correct recipient address (or addresses) can also be provided with one or more conditions that limit the use of the recipient address by the sender. Such conditions could include, for example, a maximum number of uses, a time period for use, etc. Use of delivery codes and aliases can allow the intended recipient (mailer 14) to determine if the recipient address information is being used within any specified conditions or is being misused by the sender (mailer 12). In the event that the recipient address information is being misused by a particular sender, then the recipient can refuse any subsequent requests for recipient address information from the abusive sender.
In step 110, the sender (mailer 12), having received a correct recipient address, evidences or indicates the recipient address on the mail piece, such as, for example, by printing it on the mail piece or on a label that is applied to the mail piece, and sends the mail piece to the recipient (mailer 14). Optionally, the sender can utilize the correct recipient address to change the location of printing and finishing of the mail piece to a location closer to the correct recipient address. This would be particularly valuable in an environment where the price for delivery of mail pieces is based on different zones, or where minimal delivery time is desired. As noted above, the recipient address can include an actual employee name and location, or may be some type of delivery code that is internally linked by the recipient to an actual employee name and location. Such a code can be printed as an alphanumeric or numeric code, and may be printed either in a text format, a machine readable format, e.g., a barcode, or a combination thereof.
If in step 124 it is determined that the recipient address is a delivery code or alias, then in step 128 it is determined if the delivery code or alias is still a valid delivery code or alias, i.e., is in compliance with any restrictions imposed upon the use of the delivery code or alias as previously described. If use of the delivery code or alias is not in compliance with any imposed restrictions, then in step 130 the mail piece can be marked with some type of indicator, using, for example, the printer 38. The indicator will flag the mail piece for the mailroom personnel of the recipient (mailer 14) as a mail piece that should either be returned to the sender, destroyed, retained for further investigation, or any other action desired by the mailer 14. At this point, however, the mail piece will not be delivered to any recipient, and thus the purpose of the communication can not be fulfilled. It should be understood, of course, that if no conditions of use are provided for the delivery code or alias, then the processing as described in steps 128 and 130 need not occur.
If in step 128 it is determined that the delivery code or alias is still valid, then in step 132 the internal delivery instructions for the mail piece, e.g., the name and location of the actual employee to which the mail piece is to be delivered, is determined based on the information stored in the database 46 (or database 50). The use of a delivery code can be useful for those individuals that do not work from a fixed location every day, but instead work in different locations on a frequent basis. Thus, by providing a delivery code and ensuring that the delivery instructions associated with the delivery code that are stored in the database 46 are current, the name and current location to which the mail piece is to be delivered can still easily be determined. Thus, the delivery code could remain constant despite the fact that the delivery instructions associated with the code could change on a daily basis. Optionally, if there is some discrepancy or issue with determining delivery instructions, e.g., the correct recipient address, the MPS 30 of mailer 14 could contact the MPS 30 of mailer 12 to try to resolve the discrepancy and determine a correct recipient address for the mail piece. Once the internal delivery instructions have been determined, then in step 134 the internal delivery instructions, e.g., employee name and location, can be printed on the mail piece using the printer 38 of the MPS 30. The processing performed by the MPS 30 is completed and in step 126, the mail piece can be delivered, using the delivery instructions printed on the mail piece in step 134, by the mailroom personnel.
Thus, according to the present invention, the mail processing systems of the sender (mailer 12) and recipient (mailer 14) businesses are networked such that an interactive session can occur to obtain a correct recipient address for a mail piece before the mail piece is sent to the recipient. Since the mail piece is provided with an accurate recipient address (or code that identifies internally to the recipient's mail room the actual recipient address), upon receipt of the mail piece by the recipient's mail room the mail piece can be properly delivered without requiring significant work by the recipient's mailroom to determine the appropriate intended recipient.
While preferred embodiments of the invention have been described and illustrated above, it should be understood that they are exemplary of the invention and are not to be considered as limiting. Additions, deletions, substitutions, and other modifications can be made without departing from the spirit or scope of the present invention. Accordingly, the invention is not to be considered as limited by the foregoing description but is only limited by the scope of the appended claims.
