Claims
- 1. A method of facilitating electronic communication comprising the steps of:
providing an interactive website accessible through a global computer network; and providing a proprietary electronic mail application accessible through said website, said application having an electronic mail interface through which a remote user may access and respond to electronic communication(s) from one or more service representatives having a relationship to said website.
- 2. The method of claim 1, further comprising the additional step of:
providing a first security threshold through which said remote user must pass to gain access to said website through said computer network.
- 3. The method of claim 2, further comprising the additional step of:
providing a second security threshold through which said remote user must pass to gain access to said interface.
- 4. The method of claim 3, wherein all electronic communication must pass through one or more security firewalls.
- 5. The method of claim 4, wherein said electronic communication is initiated by said service representative through use of an initiation message transmitted to said remote user's conventional email address, said initiation message notifying said remote user of one or more electronic communications available through said interface.
- 6. The method of claim 4, wherein said application further comprises a representative interface through which said representative may access and respond to said remote user's electronic communication.
- 7. The method of claim 6, further comprising the additional step of:
analyzing electronic communication provided by said remote user to ensure compliance with one or more desired formats.
- 8. The method of claim 6, wherein said representative interface provides a listing of electronic documents and/or hyperlinks available for attachment to said electronic communication.
- 9. The method of claim 8, wherein said documents and/or said hyperlinks are related to said representative's line of business.
- 10. The method of claim 9, further comprising the additional steps of:
storing said document(s) in image type format upon a storage device; and extracting and attaching selected documents to said electronic communication.
- 11. The method of claim 6, wherein said application further comprises an access interface through which individuals having supervisory authority may 1) review and/or edit said electronic communications and/or 2) enter parameters applicable to one or more of said representatives and/or one or more threads of electronic communication.
- 12. The method of claim 11, wherein one of said parameters comprises the step of modifying access to electronic communication.
- 13. The method of claim 12, wherein one of said parameters comprises the step of reassigning one or more threads of electronic communication to another representative.
- 14. The method of claim 6, wherein said electronic communication is concluded by said representative after a specific topic of discussion has been resolved, said conclusion resulting in said remote user no longer having access to said electronic communication.
- 15. The method of claim 6, further comprising the additional steps of:
creating an electronic record of said electronic communication; and storing said record upon a storage device.
- 16. The method of claim 6, further comprising the additional step of:
generating an activity report relating to said electronic communication.
- 17. The method of claim 6, further comprising the additional step of:
providing notification means for informing said representative of one or more events relating to said electronic communication.
- 18. A system for facilitating electronic communication comprising:
a proprietary electronic mail application having at least on user interface; a computer network connecting said electronic mail application with one or more remote users; and at least one firewall positioned between said application and said remote user.
- 19. The system of claim 18, wherein said electronic communication is initiated by a customer service representative through use of an initiation message transmitted to said remote user's conventional email address.
- 20. The system of claim 18, wherein said application further comprises an access interface through which individuals having supervisory authority may 1) review and/or edit aid electronic communications and/or 2) enter parameters applicable to one or more of said representatives and/or one or more threads of electronic communication.
- 21. The system of claim 18, further comprising a storage device coupled to said application.
- 22. The system of claim 20, wherein said electronic communication is concluded by said representative after a specific topic of discussion has been resolved, said conclusion resulting in said remote user no longer having access to said electronic communication.
Parent Case Info
[0001] This application claims priority upon a United States Provisional Application entitled “One to One Email,” Serial No. 60/436,170, having a filing date of Dec. 23, 2002.
Provisional Applications (1)
|
Number |
Date |
Country |
|
60436170 |
Dec 2002 |
US |