The present invention relates to a “Multi-Channel” and “Multi-Tier” computer system with software and a supporting database for building custom stores to sell customizable items or groups of items online. The term “Multi-Channel” is used herein to refer to an unlimited number of selling “Channels.” The term “Multi-Tier” is used herein to refer to a Channel that can have an unlimited number of subsidiary Channels, called “Tiers.”
The customization of goods through online websites is available for various consumer products. Major shoe companies like Nike® (NikeiD), Keds® (Keds Collective) and Reebok® (RBK Custom) offer their customers the ability to design their own shoes, choosing the colors and graphic details to make their own one of a kind footwear. From cars (BMW®) to computers (Dell®) to candies (My M&M®), the ability to personalize a consumer good (“Product”) to fit an individual's needs or tastes is available in the online marketplace.
Another e-commerce trend has evolved from websites like EBay® allowing Internet users to easily buy and sell goods online by setting up their own stores or auctions.
Websites like Zazzle® have combined the opportunity for users to customize Products that Zazzle offers with the opportunity to sell those Products to earn a commission.
Despite the aforementioned websites, to date no means have been available to enable Internet users to sell customizable Products in which a Product customization tool is provided that can be personalized for each user's own online point of sale. Such a system would be advantageous, particularly if it were to place the customization controls in the hands of many people, i.e., online “Users.”
It would be further advantageous to provide a system wherein the managers thereof (the “Company”) serve to facilitate the generation of custom Product by offering Users a stock of variable pieces (“Components”) from a library of such Components for application to and customizing of pre-designed, pre-made, generic wholesale items (“Bases”). The result will be the creation of a finished Product. Components would add value to Bases and could advantageously be mixed and matched, designed, and personalized as desired by Users. Furthermore, it would be advantageous for the Company to use an almost instantaneous real time (or “Just-in-Time”) manufacturing process where each Product is manufactured one at a time after a Customer purchases the specific Product (composed of a Base and various Components).
It would also be advantageous to provide a computerized business process automation system with associated software and database to fulfill Product Orders in a timely, cost-effective and accurate way (“Order Management”). Still further, it would be advantageous to provide a computerized software and database system that allows Users to personalize the look and feel of their own Stores and Customizers (defined in greater detail below), as well as the Product and Component offerings. In such an advantageous system, Users should be able to select finished Products from other Users' Stores or design their own Products. For their Customizers, Users should be able to select specific Components to be customized by other Users.
Advantageously, a meta database would be in place for Users to select tagged data and apply rules to the overarching system. In this way, a User could mix and match features depending on simple commands to create clusters of custom Product options that fall within certain parameters. The meta database and software system should also allow for the creation of an automatic search and directory function so Users, consumers, and organizations can find other Users' custom Products. Furthermore, it would be advantageous for the system to allow a User to sell alongside other Users, and/or on behalf of another User, and/or to have Users selling on his/her behalf.
The advantage of giving Users the control of their Stores and Customizers would be especially relevant for Users who base their stores around a particular theme. For example, if a User wanted to make a Store for only black and white Products because that was his/her school, organization or corporate colors, it would be advantageous if he/she could set parameters in his/her “Store Owner Controls” so only black and white Products appear in his/her Store. Similarly, it would be advantageous if a User could select specific black and white Components for his/her Customizer so that his/her Customers may customize a Product with only black and white Components. In this way, Users could offer customizable Products that still fall within their chosen theme, cause or affiliation.
Prior art systems for Product customization and user selling will not work to achieve the advantages mentioned above. Instead, there is a need for a complex Multi-Tier and Multi-Channel computer system with software and an associated database that can accept a virtually unlimited number of variables to be combined in a virtually unlimited number of ways to create custom Products sold through personalized displays of products (“Stores”) and Customizers.
The present invention provides a system with the aforementioned advantages, and allows Internet Users to create their own custom selling environments (“Customizers”) that cater to their needs such as targeting certain demographics or themes based around specific Product lines with specific Product based parameters.
In accordance with the present invention, a novel computer system is provided with integrated software components and a database for use in building custom Stores for selling customizable Products or groups of Products online. A preferred embodiment of the invention includes software to input essentially unlimited items for customization and corresponding meta tags into the database (“Product Management”) which then generates an output of two types: 1) a Store for Users to browse, search, and filter a virtually unlimited directory of Products and view a simple grid-like display of Products and 2) a Customizer for Users to customize their own distinct Products by viewing variables in a segmented process to alter a basic Product. In either output, Users can purchase Products and the specific parts that compose a Product are transferred through the database to the Order Management system.
The Order Management system is an automated system that takes input directly from a Customer's Order and simultaneously facilitates (a) buying all Components of several Products, (b) manufacturing of several Products, (c) generating shipping labels and tracking information for Customers, (d) finding, notating and resolving errors and issues providing an integrated “Customer Service” system, and (e) feeding the information from a Customer's Order through the database out to an “Accounting” report system to pay “Suppliers” for wholesale goods, pay “Manufacturers” for assembling the wholesale goods into finished Products, and allow the Company to view and track sales records. Furthermore, the computerized software and database system of the invention supports a Multi-Tiered and Multi-Channel customizable selling unit for customized and customizable Products.
A preferred embodiment unveils several novel features in the display of the outputs of every Channel and Tier of Stores and Customizers. For example, each virtual image rendering of a Product is a complex series of layers that gives Users the impression that his/her selections have created a physical Product, which is realistically displayed on a real model. In fact, the Product has not been physically created, nor photographed on a model. Since the software and database drive the compilation of layers to create a single Product rendering, it is possible to swap specific layers and maintain other layers simultaneously. In this way, one advantage of the invention is that Users can see a realistic photographic virtual image rendering of any Product on an unlimited number of models in several views. Another innovative feature of the preferred embodiment regarding the display of Products is an inventory meter that reflects the quantity of a particular Component, as described below in connection with the “Fabric Meter.”
The custom Product Customizer is a computerized Multi-Channel and Multi-Tier online system comprising software and a supporting database with a series of controls that enable website Store Owners to sell customizable Products and set parameters for how Users design their Products. Store Owners can determine which database fields display in their Customizers and therefore which Components and essentially which Products their Users can view and customize. In a preferred embodiment, such fields are arranged in a way that enables the Store Owner to easily choose the features they want to display in his/her Customizer and forgo those which he/she wants to hide. In the preferred embodiment, in addition to selecting Components for his/her Customizer, a User can personalize the layout and theme of his/her Customizer.
Furthermore, the computerized Multi-Channel and Multi-Tier system with the associated software and database allows a complex network of hierarchy among Store Owners. In a preferred embodiment, a Store Owner receives emotional and financial rewards for selling Products and may have reason to join together with other sellers to accomplish a desired goal through unified and widespread selling. In another case, a single Store Owner may have an unlimited number of subsidiary “Sub-Stores,” or Store Owners who have their own Stores that sell on his/her behalf. For example, an organization may enlist an unlimited number of Store Owners to further the reach of marketing and selling capabilities. Store Owners can decide how to reward their Sub-Stores through their personal Store Owner Controls. As there can be an unlimited number of Store Owners and Stores (or Channels) and there can be an unlimited number of Sub-Stores (or Tiers), a Multi-Channel and Multi-Tier system must keep track of the numerous connections between Store and Sub-Stores and the corresponding settings for rewards.
The system of the present invention can be used to build online Stores that allow for the design and sale of, e.g., customized garments. Examples of customized garments include those produced from a Base garment such as a plain hoody, t-shirt, tank top, sweater or dress in a selected color and size with one or more fabrics in one or more shapes (“Patches”) sewn onto the Base garment in one or more locations. Other examples include using consumer designed and uploaded designs to be printed on the Base garment or on the fabric that is sewn onto the Base garment.
More particularly, a computer system is provided for creating and maintaining customized online stores. The system includes a computer processor, a database associated with the processor, and software adapted to run on the processor. Data is stored in and retrieved from the database to enable users to customize products offered via the computer system. Data defining customized products created by the users is also stored in the database. The computer system further enables the users to create online stores to offer and sell their customized products to others. The database stores data representative of the online stores in addition to the customized products to be offered and sold via the online stores. This data is used by the computer system in operating and maintaining the online stores.
A user interface operatively associated with the software and processor enables first users to select subsets of product components (e.g. bases and fabrics as explained in further detail below) and/or store components (e.g., fashion models to depict custom garments being worn) offered via the computer system to create the online stores. The online stores enable second users to create custom products using the subset of product components selected for that store.
Users are enabled to customize products offered via the computer system and/or via online stores to create sub-customized products. The users creating sub-customized products are enabled to create online sub-stores to offer and sell their sub-customized products to others.
The user interface provides a selection of product components to the users for customizing the products offered via the computer system. A selection of store components is also provided by the interface to allow users to customize the online stores they create. For example, the “store components” can comprise different fashion models that can be depicted wearing different clothing bases (e.g., hoodies, sweaters, tank tops, tees, sweatshirts, etc.) that can be customized using different fabric swatches. In this example, the clothing bases and fabric swatches are referred to as “product components.” Users (who are typically different users than those who created the aforementioned online stores) are enabled to customize products offered via the online stores to create sub-customized products. The users creating sub-customized products are enabled to create their own online sub-stores to offer and sell their sub-customized products to others. It should be appreciated that such users can also sell the products of others via their sub-stores, and receive a commission for such products.
The user interface can also enable users to select a subset of the product components to present on their online stores. Users (e.g., persons other than the user that set up the online store) can be enabled to customize products offered via the online stores to create sub-customized products using the subset of product components. The users creating sub-customized products can be enabled to create online sub-stores to offer and sell their sub-customized products to others. The user interface can enable the users creating sub-customized products to select a further subset of the product components to present on an online sub-store. There can be any number of online stores, sub-stores, sub-sub stores, etc. in accordance with the present invention. Each such store can offer its own subset of product components to allow others to create customized products for purchase and/or for presentation and sale on their own online store.
More particularly, the user interface can enable a first user to select a first subset of the product components to present on a first online store. A second user can be enabled to select a second subset of product components from the product components presented on said first online store. The second user can be enabled to create an online sub-store to allow others to create customized products using the second subset of components.
The user interface can enable users to link their stores and sub-stores to social media sites. Similarly, the interface can enable users to embed their sub-stores in web sites other than a primary web site for the online sub-store. The user interface can also enable the creator of a first store to configure payment structures for sub-stores created by others and associated with the first store. The creators of stores and sub-stores can be compensated by an operator of the computer system based on sales of their respective customized products and sub-customized products.
In an illustrated embodiment, the products comprise clothing. In this embodiment, the user interface provides a selection of models (e.g., photos of men and women) that users can select to provide representations of their customized clothing being worn. In the context of building an online store, the models are referred to as “store components.” Users building an online store can choose some or all of the available models to appear on their store. The user interface can also provide a fabric meter indicative of an amount of fabric remaining in inventory for manufacturing a customized product ordered from an online store.
A method is provided for selling customized products and creating customized online stores. In accordance with the method, a network accessible computer system is provided and has a database associated therewith. First users are enabled to access the computer system via the network in order to customize products and/or choose a subset of product components offered via the computer system. Data is stored in the database indicative of at least one of customized products designed and subsets of product components chosen by the first users. These users are offered a choice of (i) purchasing their customized products and/or (ii) creating online stores, each offering a respective one of said subsets of product components to allow others to customize products using the respective subset of product components. Data representative of online stores created is stored in the database. The online stores can be accessed by others via the network for the design and purchase of the customized products.
Second users can be enabled to customize products offered via the computer system as well as via the online stores to create sub-customized products. Data is then stored in the database indicative of the sub-customized products created by the second users. The second users can then be offered a choice of (i) purchasing their sub-customized products and (ii) creating online sub-stores to offer and sell their sub-customized products to others. Data is stored in the database representative of online sub-stores created. The online sub-stores are allowed to be accessed by others via the network for the purchase of the sub-customized products.
Additional users can be enabled to customize products offered via the computer system and the online stores as well as via the online sub-stores to create additional sub-customized products. Data is stored in the database indicative of additional sub-customized products created by the additional users. The additional users can then be offered a choice of (i) purchasing their additional sub-customized products and (ii) creating additional online sub-stores to offer and sell their additional sub-customized products to others. Data is stored in the database representative of additional online sub-stores created. The additional online sub-stores are allowed to be accessed by others via the network for the purchase of the additional sub-customized products.
The creator of an online store or sub-store is enabled to configure payment structures for sub-stores created by others and associated with that online store or sub-store. First, second and additional users are enabled to link their stores and sub-stores to social media sites. First, second and additional users are also enabled to embed their stores and sub-stores in different web sites. The creators of stores and sub-stores can be compensated by an operator of the computer system based on sales of their respective customized products and sub-customized products.
Methods are also provided for selling customized products and creating customized online stores in which a network accessible computer system having an associated database is provided, where the database includes a library of components for use in customizing products. First users are enabled to access the computer system via the network to select a subset of components from the library. Data is stored in the database indicative of the subset of components. The first users can create online stores offering products together with the subset of components for use in customizing the products. Data is also stored in the database representative of the online stores. Others are allowed to access the online stores via the network and to customize the products using the subset of components. These customized products can then be purchased.
A second user can be enabled to select one or more sub-subsets of the components offered via an online store and/or included in the library of components offered via the computer system. Data is stored in the database indicative of the sub-subset(s) of components. The second user can create an online sub-store offering products and the sub-subset(s) of components for use in customizing products offered in the sub-store. Data is also stored in the database representative of online sub-stores created. Others are allowed to access the online sub-store via the network and to customize and purchase the products offered via the online sub-store using the sub-subset(s) of components. Other users can be permitted to create sub-sub-stores offering products and sub-sub-subsets of the components for use in customizing and purchasing products offered in the sub-sub-stores.
A computerized multi-tier, multi-channel sales system having an integrated accounting system is also provided. The accounting system includes means for tracking connections between stores and sub-stores that are part of the sales system. Means are provided for establishing and maintaining compensation structures for owners of the stores and sub-stores. Means are also provided for tracking and maintaining a history of sales made via the stores and sub-stores and earnings attributable to the owners as a result of the sales. The earnings attributable to the owners are based on the compensation structures.
Although the invention is described in connection with a preferred embodiment, it will be appreciated that numerous other embodiments and implementations are possible as will be apparent to those skilled in the art.
The database generates an overarching front end Customizer (8) where Users can select different features to personalize and customize pre-produced Bases and add them as finished Products to a site wide Store (9). From the Customizer, Users can save their designs to their individual login-protected accounts to revisit later, they can purchase their designs, they can sell their custom designs, and/or they can share their designs through a custom link.
In the Store, Users may view, share, save, customize, buy (10) and sell (11) existing finished Products. Users can view all finished Products, including those created by other Users as well as Operators. In order to facilitate such viewing, the database sorts through fields the Operator inputted in Product Management to generate filters for Users to easily navigate and search the finished Products in the Store. Like in the Customizer, in the Store Users may also share the images and links to finished Products with others directly through existing social media networking sites (such as Facebook® and Twitter®).
Users may choose to customize a finished Product by altering the Components that make up the finished Product in the Customizer.
When Users purchase Products (from either a Store or Customizer) they are redirected to a shopping cart and “Checkout” system (12) which transfers the Order information through the database to the Order Management system (13) and Accounting system (14). In the Order Management system, the Operators can systematically create reports to purchase Bases, manufacture finished Products, and ship and track “Orders” (purchases of Products) to Customers. In the Accounting system, Operators can systematically create reports to accurately and promptly pay Suppliers and Manufacturers through database driven functionality. Operators can also generate sales reports from specific Channels and time periods. In addition, Users can sell their own designed finished Products (or other User's finished Products) by activating and personalizing their own Sub-Stores (15) and/or Sub-Customizers (16) through Store Owner Controls (17), consequently deeming them “Store Owners.” Store creation and development information returns to the database as an input from Store Owners to cycle back out to the front end for other Users to see and explore.
Store Owners can gain emotional and financial rewards by marketing their Sub-Stores, Sub-Customizers and customized finished Products. Each Store Owner becomes a Channel (18) through which the Company sells. Additionally, Users can select to sell on behalf of an existing Channel, creating another Tier (19) of Sub-Stores (15) and Sub-Customizers. The invention provides a unified software and database system that combines virtually unlimited Component entry in Product Management with a virtually unlimited Multi-Channel and virtually unlimited Multi-Tier selling of custom finished Products with a central payment Checkout, Order Management and fulfillment processor and an Accounting reporting system.
Those skilled in the art will appreciate that the inventive concept described above can be applied to many fields of interest, including, for example, clothing, shoes, home goods such as wallpaper, curtains, blinds, sheets, blankets, pillows and throws, hard goods such as furniture, kitchen cabinets, bathroom accessories, sculpture, artwork, stationary, greeting cards, toys, bicycles, motorcycles, automobiles and the like, and virtually any other manufactured item that lends itself to customization. One such field, described herein for purposes of illustration but not intended to be limiting in any way, is the custom “Appliqué” (ornamental or functional application of pieces of fabric, trim, or other materials that are sewn, stuck, glued, attached, or otherwise fixed onto a larger piece of fabric) apparel field, in which clothing and other items are customized with User selected fabric swatches. Such an implementation is illustrated in
Real time (or Just-in-Time) manufacturing is important for this virtual system to function. In the case of the garment industry, rather than creating inventory to sell through stores and other retail venues, Products are made right after the Customer orders them. The computerized software system and database of the present invention is unique in that core Components of each Product can be managed and combined in different ways by the online Customer. In this manner, the design and purchasing process is tied to a practical manufacturing system that breaks from the normal Production and inventory structures in place and allows for quick Production turnaround for each individual Order.
In the illustrated embodiment, there are five Components that require data from the Company in Order for the software system and database to produce the front end User interface and the Company's Order Management and Accounting system.
For each Base, the Operator will upload a file, such as a comma separated value (CSV) file, that references images and information of the Models (35) wearing the Base that will be displayed in the Customizer (as seen in
In the “Accent” section (37) of
In the illustrated embodiment, the Company employs a multi-step process to generate the inputs needed for the computerized software and database system to process and generate a custom Product. In order to upload images of the Bases, the Company first photographs Models wearing the Bases in a neutral color (such as white) in several different angles, or views. For each view, the Company uses a digital photograph editing tool to separate the photograph and save it as two separate images: 1) the “Base Image” (52) and 2) the “Model and Background Image” (53). Next, for each view, the Company uses a digital photograph-editing tool to digitally draw Patch shapes (54) in their proper location on the Base. Each Patch drawing is saved as an image without any background in the same dimensions and corresponding location to the Base Image and the Model and Background Image. Also, if applicable, the Company uses a digital photograph-editing tool to digitally draw Accent shapes (55) (such as a hoody drawstring) in their proper location on the Base.
Subsequently, each Accent drawing is saved as an image without any background in the same dimensions and corresponding location to the Base Image and the Model and Background Image. The Company also photographs each Component (in this case Fabric (41) and Accent (56)) at the same distance and dimensions at which the Base was photographed on the Model. Each Component is saved as its own image file in the same dimensions as the Base Image and the Model and Background Image. Finally, the Company creates images of each Base Color (33) in the same dimensions as the Base Image and the Model and Background Image.
The Company inputs the images described above in the Product Management screens (See
The computerized software and database system of the invention displays the Fabric and Color shapes or Patches (60 & 61) beneath the semi-transparent highlight (59) and shadow (58) layers. In this manner, the highlights and shadows are visible on the entire Base, including the Patches and Accents areas. Beneath the highlight, shadow, Patch, and Accent layers are the bottom two layers which consist of the Model and Background Image (53) and the chosen Base Color Image (33). The ordering of the layers allows certain pieces of information to show through where others are hidden, in the end, creating a realistic rendering of a Product (62) that has never been physically created, nor photographed on a Model. This allows the User to see each Fabric rendered on each Patch in a multitude of permutations and similarly, the User can see each Base in a variety of different colors while maintaining the Fabric Patch combinations. In this way, the User has the ability to design and preview an unlimited number of life-like Products nearly instantly- without the Company incurring the costly and time-consuming process of buying wholesale materials, manufacturing, photographing and/or shipping the custom designed Product.
When the User is satisfied with his/her custom design, he/she may proceed to save, sell, share or purchase the designed Product. At any of these steps, the computerized software and database system of the invention manipulates and combines the layers, then saves them together as one image (62). Then the system can create a Product Detail Page (
For example, the Company may choose to create a Promotion for a holiday such as Christmas. The Operator can select and assign all Fabrics that relate to Christmas, (such as red and green Fabrics, or Fabrics with Santa Claus, or Fabrics with winter snow flake imagery) to the Promotion. In turn, all Products that have those Fabrics will appear in the Christmas Promotional page. For each Promotion, the Company may also upload a themed banner image to display above the Products in the Promotion along with some descriptive text.
“Sale” (67) is another filter that displays any Product with a price reduction (which the Operator determines in the backend of Product Management or in the Site Management by creating Promotions and discounts.) “Few Left” (68) is a filter that sorts Products based on low Quantities of Fabric remaining. As mentioned above, the Operator inputs the initial Quantity of Fabric in the Product Management section. Similarly, the “Famous” (69) and “Support” (70) buttons filter Products that derive from celebrities or charities, respectively. Items that fall in the categories of Few Left, Famous, Support, Sale and other categories created by the Company are given “Ribbons” (71) which are small graphic tags applied to the thumbnail images in the Store. The tags denote the special status of the Product and act as a marketing tool to highlight specific Products when browsing and filtering through a Store. When Users select items from either filter the Product results narrow down to match the criteria selected.
The User can select from several options in the Store page, including a “Buy it” button (10). A User can also click on a Product image (62) or Name (72) to see the Product Detail Page (See
In the illustrated embodiment, the Customer can customize clothing by selecting various database fields or variables including: Base garments, Base garment Colors, the Fabrics available for custom application, the placement of each Fabric and the Models that display, wear, and stylize the custom clothes. The customization process shown in
The review screen (
If a User clicks Sell it (11), registers for an account with the site and creates his/her own Sub-Store he/she is directed to his/her Store Owner Controls (17) as illustrated in
This simple four step process allows a Store Owner to specify which options (database filters) he/she would like to have appear in his/her Sub-Customizer. Once a Store Owner has created his/her Sub-Customizer, other Users may browse the Sub-Customizer and the Components that the Store Owner selected. A Customer interacts with a Sub-Customizer in the same manner as the Customizer and may customize Products and purchase them. A Store Owner can view his/her sales and get paid—in this case based on a “Commission”, (amount of money owed to the Store Owner based on a variable percentage of the total Order value) structure- and earn a “Selling Status” which is defined as a tiered award and recognition platform. In a preferred embodiment, Store Owners earn a higher Commission rate as their sales and Selling Status increase. Additionally, Store Owners can see their top selling Products (115) as shown in
The Order (116) is a visual way to see the progression of a Customer's purchase of Products (Order) from the time an Order is placed on the website to the time the Order is delivered to the Customer. In the illustrated embodiment, there are five points where the Order Tracker displays the status of an Order. The first is “Order Approval,” (117) when a Customer's Order transaction has been received and successfully approved by the computer system and associated software and database. When the Base garments have been Ordered and received from a Supplier, the status of the Order changes to “Bases Prepared” (118). When the Fabric Patches have been cut and sewn onto the Bases, and the Product(s) meet(s) quality assurance procedures, the status of the Order becomes “Cut & Sewn” (119).
The next status is “Packed & Shipped” (120) when the Order has been packaged, shipping labels have been printed, and the Order has been shipped. The fifth and final status is “Out for Delivery” (121) where the time a Customer can expect a shipping carrier to deliver a package containing the Order can be displayed. During the Out for Delivery phase, the Customer can see the tracking information (122) from the shipping carrier and more information about the exact location of the package.
The software and database system (including the Order Management system) takes into account several aspects to calculate the estimated delivery date of an Order. The system calculates the expected time needed to complete each phase in the Order Management process and it estimates a final expected delivery date for when the Customer should receive the ordered Product(s). If there is a delay with the preparation of a Base (e.g., a Base is out of stock from a Supplier and “Backordered”), the Operator can enter an expected arrival date of the Base and the software and database system accommodates for the delay by adding the additional time specified by the Operator to the expected delivery date. Similarly, if there was a mistake during manufacturing and a Base needs to be reordered, the Operator can note the mistake in Order Management and the Order Tracker's expected dates will be revised accordingly.
There are small variations with the display of the Order Tracker depending on who sees it. For a Store Owner, the Order Tracker displays how many Orders are in each phase of the process (123) for each Product that was purchased from his/her Store. A Customer, however, can see the Order Tracker on an email Invoice and instead of displaying how many Orders are in each phase, the Order Tracker displays an expected completion date for each phase. Lastly, the Operators can use the entire Order Management system (a glorified Order Tracker, unfiltered for a specific Customer or a specific Store Owner) to track every Order from every Customer from every Store throughout the entire process of manufacturing, preparing, and shipping the Orders.
As shown in
Orders automatically flow into the Order Management system from the database when Customers purchase Products. Customers are then automatically sent an email with confirmation of a successful transaction and the expected date of arrival for their Orders. This information is provided on an Order Tracker that is part of the email. The Operator may also manually input Orders from external points of sale (see
The items that the Operator accepts and receives move to a Production Ticket list, which displays details of each item in an Order and the Cost to manufacture (133) (add patches and accents) for the items, as illustrated in
As shown in
When an entire Order has been manufactured successfully, the Order moves to a list for Shipping Labels as shown in
The Order Management Component also functions as a Customer Service database by tracking delays as shown in
In a preferred embodiment of the invention,
In the preferred embodiment, when Users click on a specific Fabric image (86) they are directed to the Fabric Detail Page (
Store Owner Controls. It shows where Store Owners can choose colors and images to customize the look and feel of their Sub-Stores and Sub-Customizers, as illustrated in
It should now be appreciated that the present invention provides a computer system and methods with associated software that supports a Multi-Tier and Multi-Channel database for building custom Stores for buying and selling customizable Products or groups of Products. Users can customize products offered via the computer system, with data defining customized products created by the users being stored in a database. The computer system enables the Users to create online stores to offer and sell their customized and customizable products to others. Other users can create online sub-stores derived from an online store. The sub-stores allow the creators thereof to offer and sell their sub-customized products to others. The database stores data representative of the online stores and sub-stores in addition to the customized products and sub-products to be offered and sold via the online stores and sub-stores. The computer system uses the stored data to operate and maintain the online stores and sub-stores.
In an illustrated embodiment, the system of the invention is used to sell clothing, and in particular, Appliqué clothing. A Company that operates the system inputs data about every available Base and every available Component for customization (Product Management) which can be combined to create a finished Product. The Company can input, define, dictate and control each individual User's access, privileges and rewards, known as User Management.
The inventive system and methods allow for a virtually unlimited number of sales Channels. Each Channel can host an unlimited number of Tiers or Sub-Stores which, in turn, can host an unlimited number of Tiers or Sub-Stores in which the system can expand ad infinitum. A User can create his/her own custom selling environment to sell custom Products (Sub-Customizer). The database allows Users to build a virtually unlimited number of Sub-Customizers, each with different parameters for customization and his/her Store's display and layout.
The system of the invention can connect to a Just-in-Time manufacturing process in which all Products are made after Customers Order them. The database can gather Order data from all Stores in a centralized and secure location, referred to as the Order Management system. Upon receipt of an Order, the variable Components that make up a final Product can be purchased, assembled and shipped to the Customer through an Order Management interface. The Company that operates the system can systematically create reports to purchase Bases, manufacture finished Products, and pay Suppliers accurately and promptly through database driven functionality (the Accounting system). The Company can also view and track sales records between variable dates.
In the example implementation illustrated herein, the inventive system can save, segment and manage all the Components, Bases, and Patches in the database for custom Product creation. The Company running the system can input and save Base garments and corresponding information such as Name, Supplier Cost, Supplier Code, Price to charge the Customer, the location where the Base was found, the location where it was made, the Material composition, the Weight of the Base, the Season(s) that best correlate(s) to the Base, the available Colors and Sizes, and other relevant information. Layered photographs of models or other displays of Base garments and other Components can be uploaded in multiple views to facilitate customization. Base details such as Supplier Costs can be provided in the database to produce reports for an Accounting system for the Company to accurately pay Suppliers.
In the example implementation, the Company can also input and save Components and corresponding information such as Name, Description, City, State and Country of Origin, Texture, Thickness, Pattern type, Material composition, where the Component was Found, the Season(s) that best correlate(s) to the Component, the Persona(s) that best describe(s) to the Component, the Era the Component was created, the Suppliers Cost, any Colors that are present in the Component, the Quantity available of the Component, a Pre-Release and a Public-Release date for the Component, an image of the Component, and other relevant information. Component details such as Supplier Costs can be stored in the database to produce reports for an Accounting system for the Company to accurately pay Suppliers. An inventory of Components can be managed and tracked so that the system can display such information to the Users and the Company in different instances. Unique characteristics of Components can be saved in the system as searchable meta-tags for each Component or Product with the Component in a front end Store for Users and also in Product Management for the Company to access.
In the example implementation, The Company can further create and name Appliqué Patches. The Company can specify the Quantity of the Component used to create each Patch to track and manage the inventory of each Component. The Company can also specify the Production Cost of each Patch to track and manage all Costs from Manufacturers, as reported through an Accounting system. The Company is also able to specify the Patch Price which is displayed to the User as the total Price of a custom Product (composed of a Base and various Components) which is the sum of the Price of the selected Base and the Price of the selected Patches and selected Components.
Also in the example implementation, the system can segment Components (such as Fabrics) for specific Bases (such as garments) or specific Users or specific sales Channels. Base and Component information can be displayed as a singular Product and Product description when any series of Bases and Components are combined, saved, and displayed as a Product in any Store, any Customizer, the Checkout, Order Management system, or Accounting system.
The present invention also provides a computer implemented software and database system for creating a custom Product that can be purchased, shared, saved and sold on the Internet or other regional or global network through a system known as a Customizer. In the illustrated embodiment, custom Appliqué clothing can be purchased, sold, saved and shared using the Customizer. A User can manipulate the appearance of custom Products by selecting different Base garments, Colors, Fabrics, Patches, Patch Placements and Models. Custom clothing can be created where the Price to the User depends on the number and type of attributes (e.g., Appliqué patches) the User chooses for their clothing.
Moreover, the User can choose a particular Model from a set of models, and the chosen Model can be used to depict the Product being worn in every setting in which the Product appears such as a Store, a Customizer, or even external websites and social media networks. The User can also upload a photograph of him/herself or any other person to be used in depicting the Product being worn with selected Base and Components.
Still further, the illustrated embodiment discloses a computer system and methods for creating custom clothing where the quantity of fabric available for Appliqué on a Product is shown in a Fabric Meter which visually displays the quantity of fabric remaining on a scale from full to empty. The Fabric Meter can be implemented to change color and/or provide a corresponding text description depending on the quantity of fabric available.
In the inventive system, the Product (and all of the parts that compose it) can be saved to the database and displayed in a Store where it is available for purchase. Additionally, a custom Product (and all of the parts that compose it) can be saved in the database and corresponding metadata can be displayed in a Store's navigation directory that can be used to segment the Product during filtering and searching.
A User of the inventive system and methods, whether an individual, organization, team, school, group, business or other entity can generate revenue by creating a Sub-Store, becoming a Store Owner and selling Products. A Store Owner can sell Products that he/she designed or Products that other Users previously designed. A Store Owner can also create Product lines in specific colors or themes. Moreover, a Store Owner can personalize the appearance of his/her Store through Store Owner Controls by manipulating the images, colors, and/or text throughout his/her Sub-Store. A Store Owner can also create a Sub-Customizer and select a variety of Bases (such as garments) and Components (such as fabrics and other embellishments) to offer and display in his/her Sub-Customizer for other Users to Customize, Buy, Share and even Sell a complete Product. Initially, the selected Bases and Components can be chosen from respective libraries of Bases and Components provided by the system. Subsequent Users can create subsets, sub-subsets, etc. thereof from the online store they are using. These subsets, sub-subsets, etc. can be used as the basis for Product offerings on additional online Stores.
When the inventive system is used to sell clothing, as in the example illustrated embodiment, a Store Owner can select to offer and display Bases and Components in specified colors or themes. Specific Models can be selected to wear and display each Base that the Store Owner chooses to offer in his/her Sub-Customizer for other Users to see. A Store Owner can view the sales they have generated and be rewarded for them—financially, emotionally or otherwise.
A Storeowner can create, maintain and alter the appearance of his/her Store through a user interface provided by the system. Store Owner Controls are provided via the user interface to enable the user to manipulate the images, colors, and/or text throughout his/her Sub-Customizer. The Store Owner can enable Sub-Stores that sell on the Store Owner's behalf. The Store Owner can also determine the reward or commission for all associated Sub-Stores selling on his/her behalf. Still further, a Store Owner can offer unique Bases or Components that are exclusively available from that Store Owner's Sub-Customizer.
The computerized software and database system of the invention can manage and track Orders from transaction through delivery. It can also enable automated email communication with customers. Reports can be generated for purchasing Bases and Components from Suppliers and assigning Orders to Manufacturers (in the illustrated embodiment, sewing contractors) and receiving finished Products. An Operator can generate a Purchase Order for the Supplier by requesting the database to add Bases or Components (and simultaneously their attributes such as style, size, color, and cost) from a list of Products Ordered by Customers. The Operator receives Bases or Components from the Supplier, and subsequently adds the associated Orders from the Base Purchase Order to a Production Ticket. The Production Ticket provides a list that denotes Order details to enable Production by a customization Manufacturer. The Operator receives a finished Product from the customization Manufacturer and adds the items from the accepted Production Ticket to a list for packaging and shipping or packaging and pickup.
A Customer is notified of shipping (or that the Product is ready for pick up) and the tracking number of the package when it is shipped out by the Company. The system of the invention can also track refunds, exchanges, cancelled Orders, and other customer service issues, concerns and complaints. Quality assurance checks are allowed for at each level in Order Management system, where an Operator can deny an Order from continuing in the manufacturing process and send the Order back to the Base Purchase Order list to be made again.
Although the invention has been described in accordance with a particular example embodiment, those skilled in the art will appreciate that many other embodiments, variations and modifications can be provided using the teachings of the invention, all of which are intended to be included within the scope of the claims.
This application claims the benefit of U.S. Provisional Application No. 61/456,189 filed on Nov. 1, 2010, the entire contents of which is hereby incorporated by reference.
Number | Date | Country | |
---|---|---|---|
61456189 | Nov 2010 | US |