Patent Grant
11055320
The present disclosure relates to the field of a system that maps and scores employees' sentiments.
As used in the present disclosure, the following terms are generally intended to have the meaning as set forth below, except to the extent that the context in which they are used indicates otherwise.
The expression “organization” used hereinafter in this specification refers to, but is not limited to, an entity comprising multiple individuals working towards a collective goal.
The expression “employee(s)” used hereinafter in this specification refers to, but is not limited to, a worker(s) working within the organization, and will include any team member working in a team in a defined area.
The expression “themes” used hereinafter in this specification refers to, but is not limited to, activities/procedures taking place under different departments of an organization, which positively or negatively affects the motivation, productivity, commitment of the individuals of the organization.
The expression “sentiments” used hereinafter in this specification refers to, but is not limited to, condition of a state of mind of an individual in a group manifested by audio and/or text. The words spoken by an individual are captured on various recording devices as an analogue signal. Text signals are writings of an individual on any personal device associated with a user including a handheld device, smart phone, kiosk, laptop, desktop, palmtop, iPad, tablet, mobile application, and web application. Therefore, both audio and/or text are analogue signals which as disclosed in the specification are converted from analogue to digital signal.
The expression “stop words” used hereinafter in this specification refers to, but is not limited to, unwanted or irrelevant words.
These definitions are in addition to those expressed in the art.
Employee engagement is an essential part of a business environment. It is important for employers to engage with employees. These engagements can positively impact employee performance and lead to increased productivity and improved efficiency. By employee engagement activities, the organization tries to create mutually beneficial long term relationship by addressing concerns and measure and track sentiments of its employees. Many organizations lack the understanding of identifying let alone addressing employees' concerns and their sentiments for the well-being of the employees.
Conventionally, organizations practice once a year assessment model for employee engagement. Usually, surveys are mailed out to the employees, and employees have to mail the completed survey to an administrator, where the surveys are being analysed manually. This approach is time and cost intensive, and prone to error due its manual nature. In such assessment, employees are asked about their concerns, steps to be taken to improve satisfaction and engagement of the employees. Many employees do not take part in these surveys, due their time consuming nature, which further leads to incomplete or insufficient survey information. Also, it becomes difficult to track and act on the concerns of the each employee in the big organization owing to its large number of employees.
Therefore, there is felt a need for a system and method for mapping employees' sentiments.
Some of the objects of the present disclosure, which at least one embodiment herein satisfies, are as follows:
It is an object of the present disclosure to ameliorate one or more problems of the prior art or to at least provide a useful alternative.
An object of the present disclosure is to provide a system and method for mapping employees' sentiments.
Another object of the present disclosure is to provide a system which classifies the employees' sentiments in various themes.
Yet another object of the present disclosure is to provide a system which tracks improvement in employees' satisfaction.
Still another object of the present disclosure is to provide a system which automatically maps employees' sentiments to group of themes.
Other objects and advantages of the present disclosure will be more apparent from the following description, which is not intended to limit the scope of the present disclosure.
These and other objects and advantages of the present invention will become readily apparent from the following detailed description taken in conjunction with the accompanying drawings.
The present disclosure envisages a system for mapping employees' sentiments comprising a database, an input unit, a parser, a filter unit, a lexical analyser, an identifier, a mapping unit, an aggregator, a sentiments analyser, and a computation unit.
The database is configured to store a pre-determined group of themes and at least one pre-determined keyword corresponding to each of the themes, a pre-determined weightage corresponding to each of the keywords, a pre-determined set of scoring rules, a pre-determined list of stop words, and a pre-determined list of keywords. The input unit is configured to receive employee input.
The parser is configured to cooperate with the input unit, to generate tokens based on the employee input.
The filter unit is configured to cooperate with the database and the parser to filter out words, based on the pre-determined list of stop words and the tokens. The lexical analyser is configured to cooperate with the database and the filter unit to extract keywords from the pre-determined list of keywords based on filtered words. The identifier is configured to cooperate with the lexical analyser and the database to identify the pre-determined keywords corresponding to each of the themes based on the extracted keywords. The mapping unit is configured to cooperate with the identifier and the database to identify the pre-determined group of themes using the identified keywords, further configured to map the identified keyword to at least one of the pre-determined group of themes.
The aggregator is configured to cooperate with the mapping unit and the database to compute a weighted score for each of the identified keyword corresponding to the mapped group of themes using the pre-determined weightage, and is further configured to compute a quantitative score for each of the mapped group of themes based on the weighted score and the pre-determined set of scoring rules. The sentiments analyser is configured to cooperate with the aggregator to analyse the employee sentiments, based on the quantitative score. The computation unit is configured to cooperate with the sentiments analyser to compute a relationship between the employee sentiments, employee feedback and employee performance related to the employee, provided through a user device associated with upper management,
The parser, filter unit, lexical analyser, identifier, mapping unit, aggregator, sentiments analyser and computation unit is implemented using one or more processor(s).
In an embodiment, the identifier includes a first crawler and extractor configured to cooperate with the lexical analyser and the database to crawl through pre-determined keyword corresponding to each of themes using the extracted keywords, and is further configured to identify at least one keyword.
In another embodiment, the mapping unit includes a second crawler and extractor configured to cooperate with the identifier and the database to identify a pre-determined group of themes using identified keyword, and is further configured to map identified keyword to at least one of the pre-determined group of themes.
In yet another embodiment, the aggregator includes a weightage unit and a scoring unit. The weightage unit is configured to cooperate with the mapping unit and the database to compute a weighted score for each of identified keywords corresponding to the mapped group of themes using the pre-determined weightage. The scoring unit is configured to cooperate with the weightage unit to compute a quantitative score for each of the mapped group of themes based on the weighted score.
In still another embodiment, the lexical analyser includes a machine learning unit that self-learns and adds new keywords to the pre-determined list of keywords.
In yet another embodiment, each theme of the pre-determined group of themes is categorized into a tier.
In an embodiment, the employee input can be in the form of text or audio. To convert audio to text, an analogue to digital converter is used.
In another embodiment, a forecasting unit is configured to cooperate with the sentiments analyser, the user device and the database to forecast employability of the employee, based on the employee sentiments, the employee performance and pre-determined set of forecasting rules, stored in the database.
In an embodiment, an issue analyser is configured to cooperate with the aggregator to identify issues based on the quantitative score and is further configured to transmit issues to the user device.
In another embodiment, the issue analyser includes an issue identifier configured to cooperate with the aggregator to identify issues based on the quantitative score. A communicator is configured to cooperate with the issue identifier to transmit the identified issues to the user device.
In still another embodiment, the user device is configured to receive an issue resolved input from the upper management. The user device is configured to generate a notification signal upon receiving the issue resolved input.
In yet another embodiment, the system includes a feedback unit configured to cooperate with the user device, to facilitate the employee to provide the feedback upon receiving the notification signal via the input unit. A satisfaction score unit is configured to cooperate with the feedback unit and the database to compute an employee satisfaction score, based on the feedback and the pre-determined scoring rules.
In an embodiment, the source of the employee input is selected from the group, not limited to, consisting of handheld device, smart phone, kiosk, laptop, desktop, palmtop, iPad, tablet, mobile application, and web application.
The present disclosure envisages a method for mapping employees' sentiments.
A system and method for mapping employees' sentiments of the present disclosure will now be described with the help of the accompanying drawing, in which:
Embodiments, of the present disclosure, will now be described with reference to the accompanying drawing.
Embodiments are provided so as to thoroughly and fully convey the scope of the present disclosure to the person skilled in the art. Numerous details are set forth, relating to specific components, and methods, to provide a complete understanding of embodiments of the present disclosure. It will be apparent to the person skilled in the art that the details provided in the embodiments should not be construed to limit the scope of the present disclosure. In some embodiments, well-known processes, well-known apparatus structures, and well-known techniques are not described in detail.
The terminology used, in the present disclosure, is only for the purpose of explaining a particular embodiment and such terminology shall not be considered to limit the scope of the present disclosure. As used in the present disclosure, the forms “a,” “an,” and “the” may be intended to include the plural forms as well, unless the context clearly suggests otherwise. The terms “comprises,” “comprising,” “including,” and “having,” are open ended transitional phrases and therefore specify the presence of stated features, integers, steps, operations, elements, units, units and/or components, but do not forbid the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof. The particular order of steps disclosed in the method and process of the present disclosure is not to be construed as necessarily requiring their performance as described or illustrated. It is also to be understood that additional or alternative steps may be employed.
When an element is referred to as being “mounted on,” “engaged to,” “connected to,” or “coupled to” another element, it may be directly on, engaged, connected or coupled to the other element. As used herein, the term “and/or” includes any and all combinations of one or more of the associated listed elements.
The terms first, second, third, etc., should not be construed to limit the scope of the present disclosure as the aforementioned terms may be only used to distinguish one element, component, region, layer or section from another component, region, layer or section. Terms such as first, second, third etc., when used herein do not imply a specific sequence or order unless clearly suggested by the present disclosure.
Terms such as “inner,” “outer,” “beneath,” “below,” “lower,” “above,” “upper,” and the like, may be used in the present disclosure to describe relationships between different elements as depicted from the figures.
The various embodiments of the present invention provide a system and method for mapping employees' sentiments.
The database (15) is configured to store a pre-determined group of themes and at least one pre-determined keyword corresponding to each of the themes, a pre-determined weightage corresponding to each of the keywords, a pre-determined set of scoring rules, a pre-determined list of stop words, and a pre-determined list of keywords.
The input unit (20) is configured to receive employee input. The employee input can be in the form of text or audio. To convert audio to text, an analogue to digital converter is used. In an embodiment, the source of the employee input is selected from the group, not limited to, consisting of handheld device, smart phone, kiosk, laptop, desktop, palmtop, iPad, tablet, mobile application, and web application.
The parser (25) is configured to cooperate with the input unit (20), to generate tokens based on the employee input.
The filter unit (30) is configured to cooperate with the database (15) and the parser (25) to filter out words, based on the pre-determined list of stop words and the tokens. The lexical analyser (35) is configured to cooperate with the database (15) and the filter unit (30) to extract keywords from the pre-determined list of keywords based on filtered words. The lexical analyser (35) includes a machine learning unit that self-learns and adds new keywords to the pre-determined list of keywords.
The identifier (40) is configured to cooperate with the lexical analyser (35) and the database (15) to identify the pre-determined keywords corresponding to each of the themes based on the extracted keywords.
The mapping unit (45) is configured to cooperate with the identifier (40) and the database (15) to search through the pre-determined group of themes using the identified keywords, and is further configured to map the identified keyword to at least one of the pre-determined group of themes.
In yet another embodiment, each theme of the pre-determined group of themes is categorized into a tier.
Table 1 below illustrates an example of different pre-determined group of themes. Super-theme (Tier 0) illustrates a broadest theme and Sub-theme (Tier 2) illustrates a narrower theme.
The aggregator (50) is configured to cooperate with the mapping unit (45) and the database (15) to compute a weighted score for each of the identified keyword corresponding to the mapped group of themes using the pre-determined weightage, and is further configured to compute a quantitative score for each of the mapped group of themes based on the weighted score and the pre-determined set of scoring rules.
The aggregator (50) includes a weightage unit (52) and a scoring unit (54). The weightage unit (52) provides a weightage score to each of the word present in the tokens based on the pre-determined weightage for each keyword. For example, an employee 1 has posted that the canteen food is shitty on an organization's social platform. The weightage unit (52) provides a weightage score to the word “shitty” as 1, based on the pre-determined weightage. The employee 2 has written about the cleanliness of the canteen and used the word “filthy” in his review on the social media platform. The weightage unit (52) provides a weightage score to the word “filthy” a weightage score of 2.
The scoring unit (54) is configured to cooperate with the weightage unit (52) to compute the quantitative score for each of the mapped group of themes based on the weighted score.
Table 2 illustrates an example of the quantitative scores for each of the group of themes.
The sentiments analyser (55) is configured to cooperate with the aggregator (50) to analyse employee sentiments, based on the quantitative score. The computation unit (60) is configured to cooperate with the sentiments analyser (55) to compute a relationship between the employee sentiments, employee feedback and employee performance related to the employee, provided through a user device (80) associated with upper management.
The forecasting unit (65) is configured to cooperate with the sentiments analyser (55), the user device (80) and the database (15) to forecast employability of the employee, based on the employee sentiments, the employee performance and pre-determined set of forecasting rules, stored in the database (15).
The issue analyser (70) is configured to cooperate with the aggregator (50) to identify issues based on the quantitative score and further configured to transmit the issues to the user device (80). The issue analyser (70) includes an issue identifier (72) and a communicator (74). The issue identifier (72) is configured to cooperate with the aggregator unit (60) to identify issues based on the quantitative score. The communicator (74) is configured to cooperate with the issue identifier (72) to transmit the identified issues to the user device (80).
In an embodiment, the issues help the upper management in prioritizing decision making, aggregation on recurring issues, and identifying the percentage of individual affected, in the organization.
The user device (80) is configured to receive an issue resolved input from the upper management, and is configured to generate a notification signal upon receiving the issue resolved input.
The feedback unit (90) is configured to cooperate with the user device (80), to facilitate employee to provide feedback upon receiving the notification signal via the input unit (20).
The satisfaction score unit (92) is configured to cooperate with the feedback unit (90) and the database (15), to compute employee satisfaction score, based on the feedback and the pre-determined scoring rules.
In an embodiment, the satisfaction score unit (92) is configured to compute the employee satisfaction score using the following formula:
Cpi=αAi
where,
Cpi=Employee sentiments post ith action received by feedback unit
Ai=Actions taken by higher management for ith grievances
where, α=f(Pi,Ti)
Pi=Percentage of employees impacted by the actions taken by the higher management
Ti=Time taken to close the grievance
In an embodiment, the Cpi can be defined as “the linear correlation between the employee sentiments and the upper management action”.
The cumulative employee satisfaction score is defined as follows:
Cp=Σinβi*Cpi
where,
βi=(Pi,Ti)
Pi=Percentage of Employee Impact
Ti=Time elapsed between the final feedback rating and action taken.
The parser (25), filter unit (30), lexical analyser (35), identifier (40), mapping unit (45), aggregator (50), sentiments analyser (55), a computation unit (60), a forecasting unit (65), an issue analyser (70), a user device (80), a feedback unit (90), and a satisfaction score unit (92) are implemented using one or more processor(s).
The processor is configured to cooperate with a memory to receive and process the set of pre-determined rules to obtain a set of system operating commands. The processor will be implemented as one or more microprocessors, microcomputers, microcontrollers, digital signal processors, central processing units, state machines, logic circuitries, and/or any devices that manipulate signals based on operational instructions. Among other capabilities, the processor is configured to fetch and execute the set of predetermined rules stored in the memory to control units of the system (100).
In an embodiment, the memory is configured to store a set of pre-determined rules. The memory includes any computer-readable medium known in the art, including, for example, volatile memory, such as static random access memory (SRAM) and dynamic random access memory (DRAM), and/or a non-volatile memory, such as read only memory (ROM), erasable programmable ROM, flash memories, hard disks, optical disks, and magnetic tapes, and/or a cloud based
The foregoing description of the embodiments has been provided for purposes of illustration and not intended to limit the scope of the present disclosure. Individual workpieces of a particular embodiment are generally not limited to that particular embodiment, but, are interchangeable. Such variations are not to be regarded as a departure from the present disclosure, and all such modifications are considered to be within the scope of the present disclosure.
The present disclosure described herein above has several technical advantages including, but not limited to, the realization of a system and method for mapping employees' sentiments which:
The embodiments herein and the various features and advantageous details thereof are explained with reference to the non-limiting embodiments in the following description. Descriptions of well-known components and processing techniques are omitted so as to not unnecessarily obscure the embodiments herein. The examples used herein are intended merely to facilitate an understanding of ways in which the embodiments herein may be practiced and to further enable those of skill in the art to practice the embodiments herein. Accordingly, the examples should not be construed as limiting the scope of the embodiments herein.
The foregoing description of the specific embodiments so fully reveal the general nature of the embodiments herein that others can, by applying current knowledge, readily modify and/or adapt for various applications such specific embodiments without departing from the generic concept, and, therefore, such adaptations and modifications should and are intended to be comprehended within the meaning and range of equivalents of the disclosed embodiments. It is to be understood that the phraseology or terminology employed herein is for the purpose of description and not of limitation. Therefore, while the embodiments herein have been described in terms of preferred embodiments, those skilled in the art will recognize that the embodiments herein can be practiced with modification within the spirit and scope of the embodiments as described herein.
The use of the expression “at least” or “at least one” suggests the use of one or more elements or ingredients or quantities, as the use may be in the embodiment of the disclosure to achieve one or more of the desired objects or results.
Any discussion of documents, acts, materials, devices, articles or the like that has been included in this specification is solely for the purpose of providing a context for the disclosure. It is not to be taken as an admission that any or all of these matters form a part of the prior art base or were common general knowledge in the field relevant to the disclosure as it existed anywhere before the priority date of this application.
The numerical values mentioned for the various physical parameters, dimensions or quantities are only approximations and it is envisaged that the values higher/lower than the numerical values assigned to the parameters, dimensions or quantities fall within the scope of the disclosure, unless there is a statement in the specification specific to the contrary.
While considerable emphasis has been placed herein on the components and component parts of the preferred embodiments, it will be appreciated that many embodiments can be made and that many changes can be made in the preferred embodiments without departing from the principles of the disclosure. These and other changes in the preferred embodiment as well as other embodiments of the disclosure will be apparent to those skilled in the art from the disclosure herein, whereby it is to be distinctly understood that the foregoing descriptive matter is to be interpreted merely as illustrative of the disclosure and not as a limitation.
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