Patent Application
20230316878
The present invention relates to a till system. More particularly this invention concerns such a system for retail goods.
A typical till system for goods in a retail establishment where the customer collects purchases in a shopping cart that is emptied by a cashier at the till system has a counter, an input device, an electronic scanner for the goods, a conveyor belt for the goods, and at least two goods bays at the end of the goods flow. Such a system is described, for example, in EP 1 090 570 of applicant. It has a special L-shaped parking station for a shopping cart for ergonomic goods flow and extending from a price/quantity reading device for convenient filling of the shopping cart. The price/quantity reading device typically is an electronic product scanner for reading barcodes adhered to the goods to be scanned. The device scans the price and, if applicable, determines the quantity of the goods concerned, for calculating the total price in the electronic input device.
A comparable state of the art is disclosed in DE 203 00 926. The main objective here is to optimize the entry area in conjunction with an access door to the till system.
The till system disclosed in DE 20 2019 103 238 has an adjoining goods bay that is detachable from the counter. This enables easy and flexible adaptation to actual shopper behavior.
As part of the generic state of the art according to DE 20 2009 010 397, the till system comprises two goods bays at the end of the goods flow of the counter. That makes it feasible to serve multiple customers at the till system simultaneously. However, this design only provides one card reader and one input device in conjunction with a cash drawer, which means that the processing and/or payment transaction of individual customers is not truly accelerated.
It is therefore an object of the present invention to provide an improved till system.
Another object is the provision of such an improved till system that overcomes the above-given disadvantages, in particular that increases the customer throughput and accelerates the speed of processing individual customers.
A till system for goods has according to the invention a counter having an upstream end and a downstream end, an input device at a cashier station between the ends, a conveyor for displacing the goods along the counter in a direction from the upstream end toward the downstream end, and a scanner between the ends for identifying characteristics of the goods moved past the scanner by the conveyor and feeding data representing the identified characteristics of the goods to the input device. First and second goods bays are provided at at the downstream end adapted to hold the scanned goods and are transversely spaced with respect to the direction. Respective separate first and second payment devices are provided at the first and second good bays for processing payments for the goods in the respective bays such that, while payment is being processed for the goods in one of the bays, goods can be scanned and fed to the other of the bays.
According to the invention, the design features two goods bays arranged at the end of the goods flow of the counter. As a special feature and in addition to the generic state of the art according to above-cited DE 20 2009 010 397 Ul, the present invention allocates a separate electronic payment device to each goods bay. This electronic payment device is not set up for cash payment, as is typically observed for the input device in the counter. Rather, the electronic payment device is used to conduct an exclusively electronic and cashless payment transaction.
In the simplest case, this may be effected and completed by scanning a card such as a customer's EC debit or credit card. In principle, the electronic payment device may also be used for processing electronic payment transactions via a customer's mobile phone or using other cashless electronic processes. Either way, the electronic payment device is ultimately characterized in that the payment transaction takes place virtually autonomously and without involvement of the typically present cashier, although the cashier may have a control function in this context. Either way, the time cashier's time normally wasted during the autonomous payment transaction between the customer and the relevant electronic payment device and its duration is according to the invention according to the invention, to scan the goods of a second customer via the electronic scanner while the electronic payment transaction is processing.
This enables a partial time overlap between succeeding checkout processes. This results in a considerable acceleration of the checkout process and the processing of individual customers, as the scanning of the second customer's goods previously had to wait until the first customer's payment transaction was successfully completed.
According to the invention, this wait is now no longer necessary. Rather, the first customer's payment transaction and scanning the second customer's goods overlap in time. It may even be feasible for the second customer's payment transaction to start while the first customer's payment transaction is still processing. The invention is based on the insight that increasing numbers of such payment transactions for purchases of goods, and particularly retail goods, nowadays are processed electronically. This typically occurs without involvement of the cashier, which means that this wasted time may be utilized advantageously to serve a second customer. That also applies if any problems arise during the first customer's payment transaction, as processing of the second customer is completely separate.
In this manner, the invention considerably accelerates the payment transaction, which not only increases the turnover of goods per till system, but also enhances customer satisfaction and checkout efficiency. This constitutes the main advantages. In one advantageous embodiment, each of the payment devices is connected to respective arm, in particular a pivotal arm. This makes their operation especially simple, intuitive and ergonomic because customers may adjust and individually position the payment device during the payment transaction. This is complemented by the fact that both payment devices advantageously are arranged laterally on opposite sides of the checkout counter whose the base element has the two goods bays at its downstream end. The two goods bays are thus usually located at the downstream end of the counter base element, which is typically arranged past the cashier station and generally encloses it.
The counter may feature a largely level surface in which the conveyor belt for the goods is integrated. The counter generally features base elements having shelves for goods or shopping bags below and to the side.
The two payment devices usually each have a respective card reader and a printer. The card reader enables any necessary data exchange involving a customer's data media, such as a credit card, an EC debit card or a customer loyalty card. In principle, this may also be a mobile phone or the like so that the electronic payment transaction is initiated via customer communication. The printer may be used to generate a receipt of the payment transaction so that the purchased goods may be detailed on an associated till receipt. All of this occurs essentially without the intervention of a cashier and only requires a simple dialogue between the customer and the electronic payment device. The cashier may have a control function in this context if necessary.
The two goods bays are generally separated from one another by a physical goods separator that is a pivotal horizontal bar to turn around a vertical axis. This enables the cashier occupying the cashier station to direct the first customer's and the second customer's flow of goods to the respective goods bays.
In addition, the design usually features a parking station for a shopping cart immediately downstream of each of the two goods bay. The parking stations may each have a strip-shaped bumper at the respective goods bay to help position a shopping cart. Furthermore, the parking station generally includes indicia indicating the position of the shopping cart. In the simplest case, this indicia may be an imprint or a painted marker or the like on the floor. In principle, the parking station may also be contactless, namely an image projection on the relevant floor.
In most cases, the design includes indicia of the shopping cart position as well as a indicia for the customer. In the simplest case, this may be a stylized footprint to show customers the best position for standing when loading their shopping carts. Again, the indicia for the customer may be designed and arranged as a general projection on the floor. In addition, it has proved useful to arrange the second goods bay as an extension of the conveyor belt for processing the goods of a second customer. This design results in especially intuitive customer flow. In this manner, the goods of the first customer are processed in the first goods bay, which is arranged parallel to the second goods bay and thus, offset relative to the conveyor belt. This ensures that the parking station located in an extension of the conveyor belt as well as the second goods bay, is accessible to the second customer during the payment transaction of the first customer.
Since the second customer's shopping cart moves along the conveyor belt, the second customer is able to directly use the parking station adjoining the second goods bay in extension of the conveyor belt, which is particularly intuitive and obvious.
The invention also relates to a method for operating such a till system for goods as described above. As a special feature, it must be taken into account that the cashier occupying the cashier station initiates the payment transaction of the first customer at the first payment device of the first goods bay. This may be done by fully scanning the goods of the first customer. The actual payment transaction then occurs based on interaction of the first customer and the first payment device without intervention or even attention by the cashier. The cashier may initiate or trigger the respective payment transaction by closing the sale. After scanning the first customer's goods and initiating the payment transaction, the respective cashier may then use the electronic scanner to scan the second customer's goods. The status of the respective goods bay may be reflected in a display and is usually specified automatically by the till system or an associated control unit. For example, the status of the respective bay may correspond to different color displays. The display is a part of the till system and may, for example, be designed as a digital display. Thus, a green color coding of the relevant goods bay indicates that it is available for a customer's goods. Yellow color coding shows that the relevant goods bay is in use, for example because the first customer's payment transaction is being processed. Finally, a display in red color shows, for example, that a problem was observed during the first customer's payment transaction.
Furthermore, the design of the present invention offers the customer the option to either pay at the till or at the payment device allocated to the respective goods bay. Payments made at the till generally involve cash, while the electronic payment device is used to process the above-described electronic payment transaction. If the customer is making a cash payment at the till, the till system will not be released for the second customer's goods, since the cashier in this case is focused on the payment transaction and is therefore not available to scan the second customer's goods by using an electronic scanner. This means that in the case of a payment transaction by the first customer at the till, the second customer's goods will be scanned once the payment transaction is completed as the payment transaction in this case involves cash and the cashier must focus on this transaction.
Accordingly, the invention provides a till system for goods and particularly retail goods, which, in addition to allowing a flexible cash and cashless payment method, offers the feasibility of considerably speeding up customer processing based on an electronic payment transaction. This, however, presumes that the customer uses an electronic payment transaction. In fact the system may be used in such a way that the cashier, during the payment transaction of the first customer at the first payment device of the first goods bay, is able to scan the goods of the second customer during this payment transaction by using the electronic scanner. The respective goods may simultaneously be transferred to the second goods bay, which substantially increases customer flow and throughput and improves customer satisfaction. This constitutes the main advantages.
The above and other objects, features, and advantages will become more readily apparent from the following description, reference being made to the accompanying drawing in which:
As seen in the drawing a till system according to the invention is intended for use with goods W. The goods W are not restricted to retail goods as shown in the schematic drawing in
The general design of the till system also includes an electronic scanner 5 for the goods W and a payment or input device 6. A conveyor belt 7 transports the goods W along the counter. The electronic scanner 5 for the goods W according to this embodiment is a scanner, and in particular a barcode scanner used to scan the goods W in terms of quantity and price and to add up the total price in the input device 6. To this end, the electronic input device 6 has a digital display 19.
As explained above, two goods bays 41 and 42 are provided at the downstream end relative to the goods-flow direction of the counter 1. As is evident in particular in the top view of
The two goods bays 41 and 42 open downstream at an angle toward a downstream parking station 10 for shopping carts that are not explicitly shown. The shopping cart parking station 10 downstream of the goods bay 41 and 42 has bumpers 111 and 112 for the shopping carts at the goods bays 41 and 42 as well as indicia 121 and 122 to indicate the proper positions for the respective shopping carts. The indicia 121 and 122 are on the floor 13. They may be painted or otherwise applied. However, the indicia 121 and 122 may also be designed and implemented as a contactless projection. The drawing also shows additional indicia 141 and 142 for the customers in the form of stylized footprints oriented crosswise to the indicia or imprints 121 and 122 for the shopping carts on the floor 13.
As shown here and according to the invention, a separate electronic payment device 151, 161; 152, 162 is allocated to each goods bay 41 and 42. The two payment devices 151, 161; 152, 162 comprise respective card readers 151 and 152 and printers 161 and 162. The printers 161 and 162 can generate a receipt after completing the electronic payment transaction, which not only lists the amount paid, but also the goods purchased by the respective customer.
As shown in the drawing, both payment devices 151, 161; 152, 162 and/or their respective card readers 151 and 152 are carried on respective arms 171 and 172 that in this embodiment can pivot about respective vertical axes. This is depicted particularly clearly in
The design according to the invention is such that a separate payment device 151, 161 or 152, 162 is provided for each goods bay 41 and 42. Namely, the first electronic payment device 151, 161 is allocated to the first goods bay 41 and the second goods bay 42 features the second electronic payment device 152, 162.
In this manner, the checkout procedure may be such that, at least during a first customer's payment transaction at the first payment device 151, 161 of the first goods bay 41, the goods of a second customer may be scanned via the electronic scanner 5 and transferred to the second goods bay 42. In the embodiment shown in the front view of
In this manner, it is feasible to significantly speed up customer processing, as the cashier may already utilize the electronic scanner 5 to scan the goods W of the second customer while the first customer independently completes the payment transaction using the first payment device 151, 161. Since the payment transaction is effected independently for the first customer at the first payment device 151, 161, the cashier occupying the cashier station 18 is typically not involved in, or responsible for the payment transaction. At most, the cashier makes sure that the payment process is initiated and verified as necessary.
The design is such that the cashier occupying the cashier station 18 initiates the payment transaction of the first customer at the first payment device 151, 161 for the first goods bay 41 and then scans the goods W of the second customer via the electronic scanner 5. The status of the respective goods bay 41 and 42 may be shown on a digital display linked to the input device 6. This may be ensured by the controller of the input device 6 not explicitly shown and additionally by the display 19. This display 19 further indicates the corresponding status based on a color-coding scheme in the sense of “green,” “yellow,” and “red” for the corresponding goods bay 41 and 42, as explained in detail above. The display 19 also documents the customer's payment transaction.
Moreover, the design offers the option for the customer to either pay at the input device 6 or at the electronic payment device 151, 161; 152, 162 allocated to the corresponding goods bay 41 and 42. In case of a payment transaction of the respective first customer at the input device 6, the second customer's goods will not be scanned until the payment transaction has been completed, as the payment transaction at the input device 6 typically involves cash, which means it must be initiated and processed by the cashier at the station 18. That means that the cashier, unlike with an electronic payment transaction, is not available for the simultaneous scanning of the second customer's goods W during the payment transaction.
However, customers typically pay for goods W electronically, namely via the payment device 151, 161 or 152, 162. This enables a process in which the cashier occupying the cashier station 18 is able to scan the goods W of the second customer via the electronic scanner 5 and transfer them to the second goods bay 42 while the payment transaction of the first customer is being processed at the first payment device 151, 161.
Once all the goods of, for instance, one customer have been scanned and fed to the second bay 42, the cashier can pivot the separator 8 from the solid-line position of
From the bays 41 and 42 the goods can be moved by the cashier or, more likely, the customer into a cart in the respective cart position indicated by the indicia 121 or 122.
| Number | Date | Country | Kind |
|---|---|---|---|
| 22166521.9 | Apr 2022 | EP | regional |
