Patent Application
20200074396
This invention relates to package delivery systems.
Electronic commerce, commonly known as e-commerce, is increasing at rapid rates and shows no signs of slowing down. This increase in e-commerce has been accompanied by an increase in demand for parcel delivery services to move goods purchased online to their final destinations.
Traditional parcel delivery services rely on static physical addresses to plan and execute efficient package delivery. Package recipients must accommodate the parcel delivery service to ensure the secure and timely receipt of their packages. To this end, many parcel delivery service carriers require that a person authorized to receive the package be physically present to acknowledge package receipt, especially where high-value or high-volume items are being delivered. If an authorized person is not present to accept delivery, package delivery may be delayed until another day, or the intended recipient may be required to pick up the item from a retail location of the parcel delivery service carrier.
Failed deliveries thus result in both inconveniences to the intended recipient and inefficiencies to the parcel delivery service carrier. Even successful deliveries, however, are associated with certain inconveniences as intended recipients must arrange their schedules to be physically present and available at a defined location during a certain period of time.
Accordingly, what are needed are systems and methods to provide secure and timely parcel delivery to unattended locations. Ideally, such systems and methods would permit parcel delivery service carriers to dynamically modify a location for parcel delivery according to the convenience of the customer. Such systems and methods may also automatically authenticate an item at the delivery location, and verify delivery and security of the item at unattended locations to provide customer convenience without compromising parcel security.
In order that the advantages of the invention will be readily understood, a more particular description of the invention briefly described above will be rendered by reference to specific embodiments illustrated in the appended drawings. Understanding that these drawings depict only typical embodiments of the invention and are not therefore to be considered limiting of its scope, the invention will be described and explained with additional specificity and detail through use of the accompanying drawings, in which:
Referring to
This inherent incompatibility between e-commerce objectives and parcel delivery service priorities means that customers may be disappointed when an item scheduled to arrive on a certain day is unexpectedly delayed because no one is available to receive the item when it is delivered. Indeed, for security reasons, many parcel delivery services will refuse to deliver an item if it is unattended at the place of delivery. Intended recipients may be even more upset to find that they must now go out of their way to pick up the item from the parcel delivery service retail location, or wait for re-delivery at a future, likely also inconvenient, time.
Customers often turn to e-commerce to ensure fast delivery of items without the associated hassles and inefficiencies of physically going to a store and shopping. Delayed parcel delivery vitiates the purpose of e-commerce by causing the same kinds of inconveniences (i.e. delayed receipt of items, need to run errands) e-commerce shoppers try to avoid.
As used herein, the term “vehicle” refers to any passenger vehicle, including a heavy-duty industrial or transport vehicle, bus, truck, car, cart, all-terrain vehicle, motorcycle, airplane, and the like. A vehicle may be gas-powered, electric, hybrid, or powered by any other means known to those in the art.
Unattended parcel delivery service 100 in accordance with embodiments of the present invention is designed to facilitate secure and timely parcel delivery to an unattended, dynamically determined location, such as a customer's vehicle 112. As shown, a parcel delivery facility 102 such as a wholesaler, retailer, postal service facility, private package delivery facility, or the like, may package, sort, and/or label items for delivery. In some embodiments, one or more items may be contained in a parcel 104, and a delivery location for the parcel 104 may be identified and/or encoded in a label 114 affixed thereto. The label 114 may include, for example, a bar code, a QR code, a maxi code, or the like.
The label 114 may also include other delivery instructions or information, such as instructions for accessing a gated community, alternative delivery locations, instructions for delivery to an unattended location such as a secure dropbox, or delivery to a vehicle or other mobile location. In certain embodiments, the label 114 may include customer identification information, vehicle identification information, order identification information, and the like.
The parcel delivery service facility 102 may sort parcels 104 for delivery based on their intended delivery locations. Parcels 104 destined for the same area or vicinity may be inventoried and loaded onto a delivery service vehicle 106 for delivery.
In some embodiments, the label 114 affixed to a parcel 104 may indicate that the intended delivery location is a customer vehicle 112. A customer vehicle 112 may be a definite or fixed delivery location if the vehicle 112 is scheduled to be parked in an identified location for a certain period of time, such as when the customer is at work. Alternatively, the label 114 may indicate that the delivery location is indefinite or dynamic. In this case, movement of the customer vehicle 112 within a specified geographical region may be expected within a certain time period.
In any case, the delivery service vehicle 106 may request the current location of the customer vehicle 112 from a cloud-based 110 or other server 108 via a cellular network, wireless network, the internet, or the like. The request for current location information for the customer vehicle 112 may be issued prior to deployment of the delivery service vehicle 106 to facilitate the unattended parcel delivery service's 100 ability to create an appropriate delivery route. The server 108 may also periodically or continuously query location information from the customer vehicle 112 during the route, or the customer vehicle 112 may send location information to the server 108 independently, to confirm the customer vehicle 112 location for delivery as the delivery service vehicle 106 proceeds on its route.
Pricing models for delivery may vary depending on the delivery location or delivery type selected. For example, an unattended parcel delivery service 100 may charge a higher price to account for added delivery costs and the added value of extended convenience to the customer when delivery to a customer vehicle 112 is selected. The price may also vary depending on the type of delivery to the customer vehicle 112. If delivery is to a customer vehicle 112 that will be in a specified location for a scheduled window of time, a delivery fee may be lower than if delivery is to a customer vehicle 112 that moves throughout the day with no predetermined schedule.
An unattended parcel delivery service 100 may charge a premium for providing flexible delivery to the customer when, for example, a dynamic customer vehicle 112 that moves throughout the day causes a delivery service vehicle 106 to change its planned schedule or route to accommodate the delivery. Since this scheduling or route adjustment presents an additional cost to the unattended parcel delivery service 100, an increased delivery fee may be charged to the customer. Likewise, an additional fee may be charged if the unattended parcel delivery service 100 coordinates with the customer to modify a planned delivery route for the customer's convenience. The unattended parcel delivery service 100 may also charge an additional fee to allow the customer to intercept the delivery route to retrieve an on-board parcel 104 at the customer's convenience.
Referring now to
During the course of the delivery route 200, the delivery service vehicle 106 may continue to query the customer vehicle 112 at least periodically to verify the delivery location 206. If the customer vehicle 112 is parked in the parking lot as expected at the time of delivery, the parcel 104 may be delivered to the unattended customer vehicle 112 as discussed with reference to
In another embodiment, a parcel 104 may be marked for delivery to a customer vehicle 112 at a specified delivery location 206 and at a scheduled time, or within a scheduled period of time. For example, the customer vehicle 112 may be scheduled to be parked in a parking lot delivery location 206, but only during morning business hours. If the delivery service vehicle 106 is deployed during the scheduled period of time (i.e., morning business hours), then the delivery service vehicle 106 may query the customer vehicle 112 prior to deployment to determine the location of the customer vehicle 112 and utilize this information to create an appropriate delivery route 200.
If, however, the delivery service vehicle 106 is deployed earlier than the scheduled period of time, the delivery route 200 may be created based on the expected delivery location 206. Since the actual customer vehicle 112 delivery location 206 cannot be immediately verified, however, the delivery service vehicle 106 may query the customer vehicle 112 at the beginning of the time period during which the customer vehicle 112 is expected to be stationed at the parking lot or other delivery location 206. After initial confirmation that the customer vehicle 112 is located at the anticipated delivery location 206, the delivery service vehicle 106 may continue to query the customer vehicle 112 to verify its position as the delivery service vehicle 106 nears the delivery location 206.
Referring now to
Upon deployment, the delivery service vehicle 106 may query one or more cloud-based or other servers for the current location of the customer vehicle 112. The server may then request current location information from the customer vehicle 112. The customer vehicle 112 may utilize a global positioning system (“GPS”) or other sensors to identify its current location, and may communicate such information to the server for access by the delivery service vehicle 106. Alternatively, the customer vehicle 112 may independently report its current location to the server, or may report current location information to the server whenever there is a change in customer vehicle 112 location. In any case, the server may access a current location of the customer vehicle 112 and may utilize such information to determine an appropriate delivery route 200.
As shown in
In some embodiments, as shown in
In either case, the delivery route 200 may be modified to exclude the original site 302. In some embodiments, the delivery route 200 may also be flexibly modified to provide additional opportunities for the customer vehicle 112 to rendezvous with the delivery service vehicle 106 to receive the parcel 104. For example, if the new area 304 is in proximity to the original site 302 and/or original delivery route 200, the delivery route 200 may be modified to include the new area 304 at a later time. If, however, modification of the delivery route 200 to include the new area 304 would compromise timely and efficient delivery of other parcels 104 for delivery, the modified delivery route 200 may simply exclude the original site 302, and the parcel 104 may be retained on the delivery service vehicle 106 for alternate delivery at a different time and/or place.
In some embodiments, the delivery service vehicle 106 may notify a customer associated with the customer vehicle 112 of a missed delivery by way of text message, email, social media, or the like. The delivery service vehicle 106 may also provide the customer with the delivery route 200 and approximate arrival times at various locations to permit the customer to intercept the delivery route 200 to retrieve the parcel 104 at the customer's option and convenience.
Referring now to
In operation, the sensor 500 may detect and scan a label 114 affixed to a parcel 104 when the sensor 500 is in proximity thereto. The customer vehicle 112 may use information obtained by the sensor 500 to authenticate the parcel 104 and verify that the parcel 104 is authorized for delivery to the customer vehicle 112. In other embodiments, the information obtained by the sensor 500 may be communicated to a server for authentication, after which the server may respond back to the customer vehicle 112 regarding whether the parcel 104 is authorized for delivery to the vehicle 112.
Upon proper authentication of the parcel 104, the server may communicate with the customer vehicle 112 to authorize access thereto. As shown in
In other embodiments, whether access is provided to the trunk 600, vehicle window 604, or vehicle door 602 may depend on the size of the parcel 104 being delivered relative to the size of the customer vehicle 112. For example, in some embodiments, the label 114 may include information identifying the parcel 104 as oversized, requiring access to the backseat of the customer vehicle 112 rather than to the trunk 600. This information may be received by the server when the sensor 500 scans the label 114. In response, the server may authorize access to the interior of the vehicle 112 through one or more vehicle doors 602 instead of the trunk 600.
In still other embodiments, access to the trunk 600, vehicle window 604 or vehicle door 602 may depend on the nature of the parcel 104 being delivered. If the parcel 104 being delivered contains fresh flowers, for example, the trunk 600 may be inadequate to provide adequate protection to the parcel 104. This information may be obtained by the sensor 500 upon scanning an associated label 114 and then sent to the server. Upon proper authentication, the server may authorize access to the vehicle 112 interior through a vehicle window 604. This may allow a delivery person to carefully place the parcel 104 of flowers onto a seat of the customer vehicle 112 through the window, so that the customer may notice the delivery and properly secure the flowers before driving. Access through the vehicle window 604 only, however, may avoid access to the customer vehicle 112 beyond what is absolutely necessary.
Referring now to
In some embodiments, the verification sensor 700 communicates the information obtained by the verification sensor 700 to a remote server to verify delivery of the parcel 104 into the trunk 600 or other interior compartment of the customer vehicle 112. Upon verification, the server may communicate with the customer vehicle 112 to lock or otherwise secure the trunk 600 or other vehicle 112 access point. The server may then send an acknowledgement to the customer via text message, email, social media, or the like. In some embodiments, the server may send a picture obtained by the verification sensor 700 to the customer as the acknowledgement.
Referring now to
Requests for current vehicle 112 location information may continue while a delivery service vehicle 106 is en route. In this manner, any change 808 in vehicle 112 location that might affect the route or route scheduling may be detected and taken into account. Alternatively, the vehicle 112 may independently report a change 808 in its location to the delivery service vehicle 106 or a server in communication therewith. If there is a change 808 in the vehicle 112 location, the current location of the vehicle 112 may again be determined 804. If there is no change 808, the delivery service vehicle 106 may continue on the route until it arrives 810 at the vehicle 112 location.
Upon arrival 810, the parcel 104 or item for delivery may be scanned 812 at the vehicle 112. One or more sensors 500 coupled to the vehicle 112 may scan 812 a label 114 affixed or coupled to the parcel 104 to authenticate 814 the parcel 104 for delivery to the vehicle 112. If the information from the label 114 matches identifying information from the vehicle 112, the item or parcel 104 may be authenticated 814 and the method 800 may continue. If the item or parcel 104 is not authenticated, the item may be retained and the delivery service vehicle 106 may continue 822 on its route.
Upon proper authentication 814, the item may be placed into an interior compartment of the vehicle 112 via a vehicle window 604, vehicle door 602, or trunk 600. The vehicle 112 may be secured 818 after delivery by closing the vehicle window 604, vehicle door 602, or trunk 600. An acknowledgment may then be sent 820 to the customer verifying the delivery. The acknowledgement may be sent 820 to the customer automatically, or may be sent 820 manually by way of a cell phone, handheld device, or other electronic messaging or social media service. The route may then continue 822.
The method 900 may include querying 902 whether an item has been scanned at a customer vehicle 112. If not, the method 900 may continue to query 902 until an item is scanned. If yes, the method 900 may determine 904 whether the item has been properly authenticated as an item authorized for delivery to the customer vehicle 112. If not, querying 902 for scanned items may continue. If yes, one or more servers may automatically provide 906 vehicle access by, for example, unlocking a vehicle access point such as a vehicle window 604, vehicle door 602, or trunk 600. In some cases, the server may provide an access code or other authorization to a delivery person's cell phone, handheld device, or the like, to enable entry of the code directly onto a keypad or other entry device associated with the customer vehicle 112.
Delivery of the item into the vehicle 112 may then be verified 908 by receiving information, such as a photograph, from a verification sensor 700 associated with the customer vehicle 112. The method 900 may then query 910 whether the vehicle has been secured before sending 912 an acknowledgement to the customer. If the vehicle has not been secured 910, the method 900 may continue to verify 908 delivery of the item into the vehicle 112. If the vehicle 112 has been properly secured 910, an acknowledgement may be sent 912 to the customer by, for example, text message, email, social media, or the like.
In the above disclosure, reference has been made to the accompanying drawings, which form a part hereof, and in which is shown by way of illustration specific implementations in which the disclosure may be practiced. It is understood that other implementations may be utilized and structural changes may be made without departing from the scope of the present disclosure. References in the specification to “one embodiment,” “an embodiment,” “an example embodiment,” etc., indicate that the embodiment described may include a particular feature, structure, or characteristic, but every embodiment may not necessarily include the particular feature, structure, or characteristic. Moreover, such phrases are not necessarily referring to the same embodiment. Further, when a particular feature, structure, or characteristic is described in connection with an embodiment, it is submitted that it is within the knowledge of one skilled in the art to affect such feature, structure, or characteristic in connection with other embodiments whether or not explicitly described.
Implementations of the systems, devices, and methods disclosed herein may comprise or utilize a special purpose or general-purpose computer including computer hardware, such as, for example, one or more processors and system memory, as discussed herein. Implementations within the scope of the present disclosure may also include physical and other computer-readable media for carrying or storing computer-executable instructions and/or data structures. Such computer-readable media can be any available media that can be accessed by a general purpose or special purpose computer system. Computer-readable media that store computer-executable instructions are computer storage media (devices). Computer-readable media that carry computer-executable instructions are transmission media. Thus, by way of example, and not limitation, implementations of the disclosure can comprise at least two distinctly different kinds of computer-readable media: computer storage media (devices) and transmission media.
Computer storage media (devices) includes RAM, ROM, EEPROM, CD-ROM, solid state drives (“SSDs”) (e.g., based on RAM), Flash memory, phase-change memory (“PCM”), other types of memory, other optical disk storage, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store desired program code means in the form of computer-executable instructions or data structures and which can be accessed by a general purpose or special purpose computer.
An implementation of the devices, systems, and methods disclosed herein may communicate over a computer network. A “network” is defined as one or more data links that enable the transport of electronic data between computer systems and/or modules and/or other electronic devices. When information is transferred or provided over a network or another communications connection (either hardwired, wireless, or a combination of hardwired or wireless) to a computer, the computer properly views the connection as a transmission medium. Transmissions media can include a network and/or data links, which can be used to carry desired program code means in the form of computer-executable instructions or data structures and which can be accessed by a general purpose or special purpose computer. Combinations of the above should also be included within the scope of computer-readable media.
Computer-executable instructions comprise, for example, instructions and data which, when executed at a processor, cause a general purpose computer, special purpose computer, or special purpose processing device to perform a certain function or group of functions. The computer executable instructions may be, for example, binaries, intermediate format instructions such as assembly language, or even source code. Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the described features or acts described above. Rather, the described features and acts are disclosed as example forms of implementing the claims.
Those skilled in the art will appreciate that the disclosure may be practiced in network computing environments with many types of computer system configurations, including, an in-dash vehicle computer, personal computers, desktop computers, laptop computers, message processors, hand-held devices, multi-processor systems, microprocessor-based or programmable consumer electronics, network PCs, minicomputers, mainframe computers, mobile telephones, PDAs, tablets, pagers, routers, switches, various storage devices, and the like. The disclosure may also be practiced in distributed system environments where local and remote computer systems, which are linked (either by hardwired data links, wireless data links, or by a combination of hardwired and wireless data links) through a network, both perform tasks. In a distributed system environment, program modules may be located in both local and remote memory storage devices.
Further, where appropriate, functions described herein can be performed in one or more of: hardware, software, firmware, digital components, or analog components. For example, one or more application specific integrated circuits (ASICs) can be programmed to carry out one or more of the systems and procedures described herein. Certain terms are used throughout the description and claims to refer to particular system components. As one skilled in the art will appreciate, components may be referred to by different names. This document does not intend to distinguish between components that differ in name, but not function.
It should be noted that the sensor embodiments discussed above may comprise computer hardware, software, firmware, or any combination thereof to perform at least a portion of their functions. For example, a sensor may include computer code configured to be executed in one or more processors, and may include hardware logic/electrical circuitry controlled by the computer code. These example devices are provided herein purposes of illustration, and are not intended to be limiting. Embodiments of the present disclosure may be implemented in further types of devices, as would be known to persons skilled in the relevant art(s).
At least some embodiments of the disclosure have been directed to computer program products comprising such logic (e.g., in the form of software) stored on any computer useable medium. Such software, when executed in one or more data processing devices, causes a device to operate as described herein.
While various embodiments of the present disclosure have been described above, it should be understood that they have been presented by way of example only, and not limitation. It will be apparent to persons skilled in the relevant art that various changes in form and detail can be made therein without departing from the spirit and scope of the disclosure. Thus, the breadth and scope of the present disclosure should not be limited by any of the above-described exemplary embodiments, but should be defined only in accordance with the following claims and their equivalents. The foregoing description has been presented for the purposes of illustration and description. It is not intended to be exhaustive or to limit the disclosure to the precise form disclosed. Many modifications and variations are possible in light of the above teaching. Further, it should be noted that any or all of the aforementioned alternate implementations may be used in any combination desired to form additional hybrid implementations of the disclosure.
| Filing Document | Filing Date | Country | Kind |
|---|---|---|---|
| PCT/US16/64485 | 12/1/2016 | WO | 00 |
