Patent Application
20230385852
The Internet is a collection of disparate computer systems which use a common protocol to communicate with each other. A common use of the Internet is to access World Wide Web (web) pages. Web pages are typically stored on a server and remotely accessed by a client over the Internet using a web browser.
To increase user visitations and revenue, web sites have become very sophisticated, Web sites typically include web pages that provide information to users, advertise products or services to users and/or provide site search functions for users. A problem for web site owners is how to determine how successful the web site is, for example, whether the informational or other needs of users are met and whether the users are purchasing goods and services advertised on their site.
In the drawings, which are not necessarily drawn to scale, like numerals may describe similar components in different views. To easily identify the discussion of any particular element or act, the most significant digit or digits in a reference number refer to the figure number in which that element is first introduced. Some nonlimiting examples are illustrated in the figures of the accompanying drawings in which:
Embodiments of the subject technology analyze the behavior of anonymous users to generate various metrics (e.g., insights) on a retail website to assess how such metrics can impact different objectives (e.g., ecommerce conversions, revenue, and the like). For example, quantifying the business impact (e.g., conversion rates, revenue, and the like) of various metrics derived from such user behavior enables the subject technology to determine which type of work (e.g., modifications to the retail website, and the like) to prioritize on the retail website. In some examples, an impact quantification for the retail website is based on revenue won or lost because business decisions are mostly taken in terms of an amount of money that such decision will bring (or lose) for the retail website. Some existing analytics systems fail to provide such assessments in terms of revenue gained or lost, and how various decisions impact the business. In view of the above, embodiments of the subject technology can identify a revenue opportunity (e.g., increasing revenue) on a given retail website to facilitate improvements in selecting tasks to perform on the website.
The member client device 102 is associated with a client of the experience analytics system 100 that has a website hosted on by the client's third-party server 108. For example, the client can be a retail store that has an online retail website that is hosted on a third-party server 108. An agent of the client (e.g., a web administrator, an employee, etc.) can be the user of the member client device 102.
Each of the member client devices 102 hosts a number of applications, including an experience analytics client 104. Each experience analytics client 104 is communicatively coupled with an experience analytics server 116 and third-party servers 108 via a network 110 (e.g., the Internet). An experience analytics client 104 can also communicate with locally-hosted applications using Applications Program Interfaces (APIs).
The member client devices 102 and the customer client devices 106 can also host a number of applications including Internet browsing applications (e.g., Chrome, Safari, etc.). The experience analytics client 104 can also be implemented as a platform that is accessed by the member client device 102 via an Internet browsing application or implemented as an extension on the Internet browsing application.
Users of the customer client device 106 can access client's websites that are hosted on the third-party servers 108 via the network 110 using the Internet browsing applications. For example, the users of the customer client device 106 can users navigating a client's online retail website to purchase goods or services from the website. While the user of the customer client device 106 is navigating the client's website on an Internet browsing application, the Internet browsing application on the customer client device 106 can also execute a client-side script (e.g., JavaScript (.*js)) such as an experience analytics script 122. In one example, the experience analytics script 122 is hosted on the third-party server 108 with the client's website and processed by the Internet browsing application on the customer client device 106. The experience analytics script 122 can incorporate a scripting language (e.g., a .*js file or a .json file).
In certain examples, a client's native application (e.g., ANDROID™ or IOS™ Application) is downloaded on the customer client device 106. In this example, the client's native application including the experience analytics script 122 is programmed in JavaScript leveraging a Software Development Kit (SDK) provided by the experience analytics server 116. The SDK includes Application Programming Interfaces (APIs) with functions that can be called or invoked by the client's native application.
In one example, the experience analytics script 122 records data including the changes in the interface of the website being displayed on the customer client device 106, the elements on the website being displayed or visible on the interface of the customer client device 106, the text inputs by the user into the website, a movement of a mouse (or touchpad or touch screen) cursor and mouse (or touchpad or touch screen) clicks on the interface of the website, etc. The experience analytics script 122 transmits the data to experience analytics server 116 via the network 110. In another example, the experience analytics script 122 transmits the data to the third-party server 108 and the data can be transmitted from the third-party server 108 to the experience analytics server 116.
An experience analytics client 104 is able to communicate and exchange data with the experience analytics server 116 via the network 110. The data exchanged between the experience analytics client 104 and the experience analytics server 116, includes functions (e.g., commands to invoke functions) as well as payload data (e.g., website data, texts reporting errors, insights, merchandising information, adaptability information, images, graphs providing visualizations of experience analytics, session replay videos, zoning and overlays to be applied on the website, etc.).
The experience analytics server 116 supports various services and operations that are provided to the experience analytics client 104. Such operations include transmitting data to and receiving data from the experience analytics client 104. Data exchanges to and from the experience analytics server 116 are invoked and controlled through functions available via user interfaces (UIs) of the experience analytics client 104.
The experience analytics server 116 provides server-side functionality via the network 110 to a particular experience analytics client 104. While certain functions of the experience analytics system 100 are described herein as being performed by either an experience analytics client 104 or by the experience analytics server 116, the location of certain functionality either within the experience analytics client 104 or the experience analytics server 116 may be a design choice. For example, it may be technically preferable to initially deploy certain technology and functionality within the experience analytics server 116 but to later migrate this technology and functionality to the experience analytics client 104 where a member client device 102 has sufficient processing capacity.
Turning now specifically to the experience analytics server 116, an Application Program Interface (API) server 114 is coupled to, and provides a programmatic interface to, application servers 112. The application servers 112 are communicatively coupled to a database server 118, which facilitates access to a database 300 that stores data associated with experience analytics processed by the application servers 112. Similarly, a web server 120 is coupled to the application servers 112, and provides web-based interfaces to the application servers 112. To this end, the web server 120 processes incoming network requests over the Hypertext Transfer Protocol (HTTP) and several other related protocols.
The Application Program Interface (API) server 114 receives and transmits message data (e.g., commands and message payloads) between the member client device 102 and the application servers 112. Specifically, the Application Program Interface (API) server 114 provides a set of interfaces (e.g., routines and protocols) that can be called or queried by the experience analytics client 104 or the experience analytics script 122 in order to invoke functionality of the application servers 112. The Application Program interface (API) server 114 exposes to the experience analytics client 104 various functions supported by the application servers 112, including generating information on errors, insights, merchandising information, adaptability information, images, graphs providing visualizations of experience analytics, session replay videos, zoning and overlays to be applied on the website, etc.
The application servers 112 host a number of server applications and subsystems, including for example an experience analytics server 116. The experience analytics server 116 implements a number of data processing technologies and functions, particularly related to the aggregation and other processing of data including the changes in the interface of the website being displayed on the customer client device 106, the elements on the website being displayed or visible on the interface of the customer client device 106, the text inputs by the user into the website, a movement of a mouse (or touchpad) cursor and mouse (or touchpad) clicks on the interface of the website, etc. received from multiple instances of the experience analytics script 122 on customer client devices 106. The experience analytics server 116 implements processing technologies and functions, related to generating user interfaces including information on errors, insights, merchandising information, adaptability information, images, graphs providing visualizations of experience analytics, session replay videos, zoning and overlays to be applied on the website, etc. Other processor and memory intensive processing of data may also be performed server-side by the experience analytics server 116, in view of the hardware requirements for such processing.
The data management system 202 is responsible for receiving functions or data from the member client devices 102, the experience analytics script 122 executed by each of the customer client devices 106, and the third-party servers 108. The data management system 202 is also responsible for exporting data to the member client devices 102 or the third-party servers 108 or between the systems in the experience analytics system 100. The data management system 202 is also configured to manage the third-party integration of the functionalities of experience analytics system 100.
The data analysis system 204 is responsible for analyzing the data received by the data management system 202, generating data tags, performing data science and data engineering processes on the data.
In an embodiment, data analysis system 204 generates a set of metrics referred to herein as insight metrics based on analyzing the data received by the data management system 202. In an example, such insight metrics may indicate insights such as, but not limited to, slow loading time for a webpage(s), hesitation or decisiveness, friction (i.e., whether the portion is contributing to premature terminations of interactions), unusual behavior (e.g., abnormal speed of interactions as compared to previous interactions by users such as rage clicks indicating very abrupt succession of clicking), and the like, with respect to a field or e-form. In an embodiment, the data analysis system 204 identifies one or more friction-causing fields (i.e., fields associated with users becoming frustrated and increasing likelihood of premature termination) based on the insight metrics.
In an example where a given webpage on a retail website includes an e-form that contains different fields for user input or text entry, metrics based on the insight metrics serve as the basis for demonstrating insights related to user interactions with each field as determined based on the data received by the data management system 202. Other example insight metrics may include, but are not limited to, friction scores (i.e., scores indicating a degree of difficulty experienced by users), impact on motivation to share (IMS) scores, behavioral quality scores, cues of deception scores, technological savviness scores, hesitation scores, decisiveness scores, trust scores, trustworthiness scores, frustration scores, carefulness scores, search scores, login scores, emotion scores, sentiment scores, and confusion scores. As a non-limiting example, long average pause times coupled with terminations shortly thereafter may result in a high friction score for a field, suggesting that users encountering that field become frustrated and quit. As another non-limiting example, short average pause and total typing times may result in high trustworthiness scores, suggesting that users interacting with the field were providing honest and accurate information.
The zoning system 206 is responsible for generating a zoning interface to be displayed by the member client device 102 via the experience analytics client 104. The zoning interface provides a visualization of how the users via the customer client devices 106 interact with each element on the client's website. The zoning interface can also provide an aggregated view of in-page behaviors by the users via the customer client device 106 (e.g., clicks, scrolls, navigation). The zoning interface can also provide a side-by-side view of different versions of the client's website for the client's analysis. For example, the zoning system 206 can identify the zones in a client's website that are associated with a particular element in displayed on the website (e.g., an icon, a text link, etc.). Each zone can be a portion of the website being displayed. The zoning interface can include a view of the client's website. The zoning system 206 can generate an overlay including data pertaining to each of the zones to be overlaid on the view of the client's website. The data in the overlay can include, for example, the number of views or clicks associated with each zone of the client's website within a period of time, which can be established by the user of the member client device 102. In one example, the data can be generated using information from the data analysis system 204.
The session replay system 208 is responsible for generating the session replay interface to be displayed by the member client device 102 via the experience analytics client 104. The session replay interface includes a session replay that is a video reconstructing an individual visitor session on the client's website. For example, a user visiting the client's website on a customer client device 106 can be reconstructed from the data received from the user's experience analytics script 122 on customer client devices 106. The session replay interface can also include the session replays of a number of different visitor sessions to the client's website within a period of time (e.g., a week, a month, a quarter, etc.). The session replay interface allows the client via the member client device 102 to select and view each of the session replays. In one example, the session replay interface can also include an identification of events (e.g., failed conversion, angry customers, errors in the website, recommendations or insights) that are displayed and allow the user to navigate to the part in the session replay corresponding to the events such that the client can view and analyze the event.
The journey system 210 is responsible for generating the journey interface to be displayed by the member client device 102 via the experience analytics client 104. The journey interface includes a visualization of how the visitors progress through the client's website, page-by-page, from entry onto the website to the exit (e.g., in a session). The journey interface can include a visualization that provides a customer journey mapping (e.g., sunburst visualization). This visualization aggregates the data from all of the visitors (e.g., users on different customer client devices 106) to the website, and illustrates the visited pages and in order in which the pages were visited. The client viewing the journey interface on the member client device 102 can identify anomalies such as looping behaviors and unexpected drop-offs. The client viewing the journey interface can also assess the reverse journeys (e.g., pages visitors viewed before arriving at a particular page). The journey interface also allows the client to select a specific segment of the visitors to be displayed in the visualization of the customer journey.
The merchandising system 212 is responsible for generating the merchandising interface to be displayed by the member client device 102 via the experience analytics client 104. The merchandising interface includes merchandising analysis that provides the client with analytics on: the merchandise to be promoted on the website, optimization of sales performance, the items in the client's product catalog on a granular level, competitor pricing, etc. The merchandising interface can, for example, comprise graphical data visualization pertaining to product opportunities, category, brand performance, etc. For instance, the merchandising interface can include the analytics on a conversions (e.g., sales, revenue) associated with a placement or zone in the client website.
The adaptability system 214 is responsible for creating accessible digital experiences for the client's website to be displayed by the customer client devices 106 for users' that would benefit from an accessibility-enhanced version of the client's website. For instance, the adaptability system 214 can improve the digital experience for users with disabilities, such as visual impairments, cognitive disorders, dyslexia, and age-related needs. The adaptability system 214 can analyze the data from the experience analytics script 122 to determine whether an accessibility-enhanced version of the client's website is needed and generates the accessibility-enhanced version of the client's website to be displayed by the customer client device 106.
The insights system 216 is responsible for analyzing the data from the data management system 202 and the data analysis system 204 surface insights that include opportunities as well as issues that are related to the client's website. The insights can also include alerts that notify the client of deviations from a client's normal business metrics. The insights can be displayed by the member client devices 102 via the experience analytics client 104 on within a dashboard of a user interface, as a pop-up element, as a separate panel, etc. In this example, the insights system 216 is responsible for generating an insights interface to be displayed by the member client device 102 via the experience analytics client 104. In another example, the insights can be incorporated in another interface such as the zoning interface, the session replay, the journey interface, or merchandising interface to be displayed by the member client device 102.
The errors system 218 is responsible for analyzing the data from the data management system 202 and the data analysis system 204 to identify errors that are affecting the visitors to the client's website and the impact of the errors on the client's business (e.g., revenue loss). The errors can include the location within the user journey in the website and the page that causes frustration to the users (e.g., users on customer client devices 106 visiting the client's website). The errors can also include causes of looping behaviors by the users, in-page issues such as unresponsive call to actions and slow loading pages, etc. The errors can be displayed by the member client devices 102 via the experience analytics client 104 on within a dashboard of a user interface, as a pop-up element, as a separate panel, etc. In this example, the errors system 218 is responsible for generating an errors interface to be displayed by the member client device 102 via the experience analytics client 104. In another example, the insights can be incorporated in another interface such as the zoning interface, the session replay, the journey interface, or merchandising interface to be displayed by the member client device 102.
The application conversion system 220 is responsible for the conversion of the functionalities of the experience analytics server 116 as provided to a client's website to a client's native mobile applications. For instance, the application conversion system 220 generates the mobile application version of the zoning interface, the session replay, the journey interface, merchandising interface, insights interface, and errors interface to be displayed by the member client device 102 via the experience analytics client 104. The application conversion system 220 generates an accessibility-enhanced version of the client's mobile application to be displayed by the customer client devices 106.
As discussed further herein, insights system 216 perform operations to enable an automated estimation process for determining revenue opportunity on a given retail website. In an implementation, insights system 216 receives a given insight metric(s) and information related thereto (e.g., related metadata providing additional context to the insight metric) from data analysis system 204 and performs automated revenue opportunity estimation through the following stages:
In an example, after performing the three stages, insights system 216 can provide a set of values corresponding to key performance indicator (KPI) values which is discussed further below.
The following discussion relates to the aforementioned three stages beginning with determining the conversation adjustment threshold.
In an example, a conversion adjustment threshold is a percentage (%) of problematic sessions that can really be saved (e.g., moved to conversion by the end of the session). For instance, for an insight metric related to loading time of a webpage, it can be unrealistic to conclude that 100% of the sessions with a high loading time can be saved (e.g., resulting in a conversion)) by improving the website performance because for some of these sessions, the high loading time are a result of a poor connection and not the website performance.
In an implementation, an approach utilized by insights system 216 is to estimate this percentage by using benchmark data and thus claim that if the website was doing as good as its industry it should have the same proportion of problematic sessions: the difference with the industry is then our estimation. In an example, benchmark data includes metrics (e.g., average values related to loading time, traffic, session, new users, pages, bounce rate, and the like) that can be compared from other websites, particularly those in the same industry as the retail website in which the insights system 216 is determining the conversion adjustment threshold.
In an embodiment, insights system 216 initiates determining a conversion adjustment threshold after receiving an insight metric(s), in a first operation, insights system 216 determines a percentage of website problematic sessions. In a second operation, insights system 216 determines an average percentage of problematic sessions for this type of insight. In a third operation, insights system 216 determines a difference that represents an estimation of problematic sessions that can be saved. In a fourth operation, insights system 216 determines a conversion adjustment threshold that represents a percentage of problematic sessions that can be saved if improvements are implemented.
In an implementation, determining a conversion adjustment threshold can be performed by the following mathematical notation:
In the second stage, insights system 216 determines a conversions opportunity estimation. In an example, the conversions opportunity is the number of conversions (e.g., sessions that converted) that are estimated to have been lost or won based on a particular insight metric.
In an embodiment, insights system 216 initiates determining a conversions opportunity estimation after receiving an insight metric(s). In a first operation, insights system 216 determines a bad segment corresponding to a set of problematic sessions, and determines a good segment corresponding to a set of non-problematic sessions. In a second operation, insights system 216 determines a conversion rate difference to define if a friction is negatively affecting the sessions to reach a given goal. Here, a statistical significance test can be performed in connection with determining the conversion rate difference. In a third operation, insights system 216 determines a conversions opportunity estimation based on a number of won/lost conversions, which is based on the conversion adjustment threshold from the first stage discussed above.
In an implementation, insights system 216 utilizes an estimation approach based on correlation: if a higher conversion rate is observed on a good segment then it is implied that a bad segment underperformed because of the insight metric.
Thus, the conversions opportunity estimation is based on a strong hypothesis: the insight metric is the only difference of behavior between the 2 segments (e.g., the good segment and the bad segment). If this holds, then the insight metric is determined to be the cause.
This, however, can lead to a risk. As only a sample of data (the data of the selected period) is observed, insights system 216 can determine a direction error: a client can be informed that an insight metric negatively affected the conversion rate while in reality this was not statistically significant. The risk here is that the client implements an AB test that provides flat or negative results or that the client implements a fix in production and ultimately loses money while insights system 216 was informing the client to the contrary.
To mitigate this risk, insights system 216 performs a statistical significance test, which is discussed further below. It is good to notice that this statistical test does not remove fully the risk—if the above stated hypothesis does not hold then everything is biased.
In an implementation, insights system 216 determines a conversions opportunity based on the following mathematical notation, where CR stands for conversion rate:
Conversions Opportunity=Problematic sessions×Conversion Adjustment Threshold×(CRnon problematic−CRproblematic)
In an embodiment, insights system 216 initiates determining a conversion adjustment threshold after receiving an insight metric(s). In a first operation, insights system 216 determines a percentage of website problematic sessions. In a second operation, insights system 216 determines an average percentage of problematic sessions for this type of insight. In a third operation, insights system 216 determines a difference that represents an estimation of problematic sessions that can be saved. In a fourth operation, insights system 216 determines a conversion adjustment threshold that represents a percentage of problematic sessions that can be saved if improvements are implemented.
In the third stage, insights system 216 determines a revenue opportunity estimation.
In an embodiment, insights system 216 initiates determining a revenue opportunity estimation after receiving an insight metric(s). In a first operation, insights system 216 receives the conversions opportunity estimation which is determined in the second stage discussed above. In a second operation, insights system 216 determines a median revenue for the retail website based on actual generated revenues and determining a median value from that, which also performed outlier removal from the actual generated revenues. In a third operation, insights system 216 determines the revenue opportunity estimation based on the median revenue.
In an implementation, the revenue opportunity is the amount of money that the retail website has lost or won because of a particular insight metric, and can heavily rely on the previous conversions opportunity estimation from the second stage.
During this step another risk appears. As only a sample of data (the data of the selected period) is observed, insights system 216 determines a magnitude error: if in a given period there are only 2 sessions that bought an amount of $10,000 (while normally $100 is purchased on this website) then these outliers will bias revenues data to be more important than what they should be. The risk therefore is that insights system 216 may inform a client that they could gain $5,000 while in reality only $500 will be gained.
To handle this error and risk, insights system 216 remove outliers in the purchasing amounts by taking the median revenue and not the average revenue at the retail website.
In an implementation, determining a revenue opportunity estimation can be performed by the following mathematical notation:
Conversions Opportunity×Median Cartnon problematic
The following discussion relates to lost/won revenue computations, which are implemented and utilized by insights system 216 to at least determine the revenue opportunity estimation described above.
In the following discussion, two segments are utilized: 1) Segment S will be the segment selected by a client in insights system 216, and 2) Segment C will be the segment of comparison (depending on a product decision, this segment can be inputted by the client, or it can be an all visitors segment, or all visitors minus the sessions of segment S).
In an embodiment, insights system 216 determines 1) value(s) for lost/won conversions, and 2) value(s) for lost/won revenues. The following discussion relates to how these values are determined.
Insights system 216 utilizes the following input values to determine value(s) for lost/won conversions:
Insights system 216 utilizes the following operations to determine various values, as represented by the following:
In an implementation, as discussed above, a statistical significance test can be represented by the following mathematical notation, where CR stands for conversion rate:
With respect to the above equation, the following can apply:
testStatisticsThreshold=2.575 (corresponds to 99% confidence level for a 2-tailed test)
statistical SignificanceTest=
Insights system 216 utilizes the following operations to determine conversions opportunity estimation, as represented by the following:
conversionsOpportunity=
In view of the above, in an example, suppose statisticalSignificanceTest=1 indicating there is statistical significance:
The following discussion relates to determining lost/won revenues as mentioned before.
Insights system 216 utilizes the following input values to determine value(s) for lost/won revenues:
Insights system 216 utilizes the following operations to determine various values, as represented by the following:
Revenue Opportunity revenueOpportunity=
It conversionsOpportunity>0 then revenueOpportunity>0 and this is the Won Revenue case.
revenueOpportunityPerSessions=
In view of the above, when looking at a value for revenueOpportunity—it is appreciated that a value for revenueOpportunityPerSessions is either equal to a value for medianCartC or medianCartS.
Thus, the revenueOpportunityPerSessions is the monetary value (e.g., in a given currency) that insights system 216 determines to be lost or won per extra sessions that were lost or won.
The database 300 includes a data table 302, a session table 304, a zoning table 306, an error table 310, an insights table 312, a merchandising table 314, and a journeys table 308.
The data table 302 stores data regarding the websites and native applications associated with the clients of the experience analytics system 100. The data table 302 can store information on the contents of the website or the native application, the changes in the interface of the website being displayed on the customer client device 106, the elements on the website being displayed or visible on the interface of the customer client device 106, the text inputs by the user into the website, a movement of a mouse (or touchpad or touch screen) cursor and mouse (or touchpad or touch screen) clicks on the interface of the website, etc. The data table 302 can also store data tags and results of data science and data engineering processes on the data. The data table 302 can also store information such as the font, the images, the videos, the native scripts in the website or applications, etc.
The session table 304 stores session replays for each of the client's websites and native applications.
The zoning table 306 stores data related to the zoning for each of the client's websites and native applications including the zones to be created and the zoning overlay associated with the websites and native applications.
The journeys table 308 stores data related to the journey of each visitor to the client's website or through the native application.
The error table 310 stores data related to the errors generated by the errors system 218 and the insights table 312 stores data related to the insights generated by the insights table 312.
The merchandising table 314 stores data associated with the merchandising system 212. For example, the data in the merchandising table 314 can include the product catalog for each of the clients, information on the competitors of each of the clients, the data associated with the products on the websites and applications, the analytics on the product opportunities and the performance of the products based on the zones in the website or application, etc.
In an embodiment, data table 302 includes data discussed above in connection with determining 1) conversion adjustment threshold estimation to estimate a percentage of problematic sessions that can be saved based on benchmark data, 2) conversions opportunity, estimation to estimate a number of lost or won conversions, and 3) revenue opportunity estimation to estimate a revenue impact in currency.
As shown, user interface 402 includes a list of various events (e.g., errors) that each have occurred during different sessions in a particular webpage on a retail web site over a particular period of time (e.g., Jan. 17, 2022 to Jan. 31, 2022). In this example, various interface areas, including interface area 404, each represent a respective error that has occurred for a particular number of sessions, and include corresponding information related to the error such as a number of sessions, a number of lost conversion, a value indicating an impact on a goal, and a value indicating a missed opportunity.
As further shown, interface area 402 includes information indicating a particular error (e.g., script error related to JavaScript code on a corresponding webpage), a value indicating a number of sessions in which this error occurred, and a value indicating a number of lost conversions (as discussed above in connection with a second stage of value determined by insights system 216). In this example, interface area 402, includes a graphical item (e.g., checkmark or some other graphical representation) indicating that the value indicating the number of lost conversions is statistically significant (also as discussed before). In an implementation, if a cursor is hovered over such a graphical item, a dialog box can be presented for display with a message with information describing the statistically significance e.g., “These results are statistically significant. We are 99% confident that the session encountering the error really covert less, and that this observed conversion drop is not due to segments being too small or conversation rates being too close.”
Moreover, interface 402 includes a value indicating a percentage corresponding to an impact on a goal (e.g., conversions target, and the like), and another value indicating a monetary value for missed opportunities (e.g., in terms of revenue).
It is appreciated that user interface 402 enables identifying various errors that have occurred at the retail website and various amount of lost opportunities for revenue. By focusing on a set of errors that have lost more revenue, improvements can be prioritized for implementation which would address (or at least mitigate) such lost revenue by the errors on the retail website. Moreover, it is appreciated that resolving such errors can have technical effects thereby improving the functionality of a computer providing access to the retail website, including for example improvements in handling requests to the retail website, and at least reducing utilization of computing resources (e.g., foregoing extra CPU or network usages when errors occur as these errors do not occur after being resolved). Resolving such errors can also result in other improvements including better handling of workloads on the retail website as webpages are executing in an expected manner, leading to potentially more accurate analysis of user activity and associated metrics (e.g., insight metrics).
In the example of
As shown, user interface 502 includes interface area 504 and interface area 506. Interface area 504 includes information for the first segment A and the second segment B showing respective values for a number of conversion and a conversion rate. Additionally, interface area 504 includes information for each segment showing values for a revenue amount and a median value of a cart (e.g., median purchase amount for the sessions). In interface area 506, information is displayed indicating that the second segment converted a lesser percentage than the first segment, and that if the second segment had converted the same as the first segment then a particular value of additional revenue could have been achieved. Further, interface area 506 also indicates that the metrics are statistically significant.
Although the described flowcharts can show operations as a sequential process, many of the operations can be performed in parallel or concurrently. In addition, the order of the operations may be re-arranged. A process is terminated when its operations are completed. A process may correspond to a method, a procedure, an algorithm, etc. The operations of methods may be performed in whole or in part, may be performed in conjunction with some or all of the operations in other methods, and may be performed by any number of different systems, such as the systems described herein, or any portion thereof, such as a processor included in any of the systems.
In block 602, insights system 216 receives a metric based on an analysis of user activity on a retail website, the user activity corresponding to a set of sessions occurring over a period of time at the retail website, the set of sessions corresponding to a set of users that visited the retail website over the period of time.
In an example, the metric is a first metric indicating a slow loading time of a first webpage from the retail website, or the metric is a second metric indicating a repeated number of clicks occurring at a particular portion of a second webpage from the retail website.
In block 604, insights system 216 determines a first value corresponding to a conversion adjustment threshold estimation based at least in part on the metric.
In an embodiment, determining the first value corresponding to the conversion adjustment threshold estimation is based on insights system 216 determining a percentage of problematic sessions from the set of sessions on the retail website, where a problematic session includes an occurrence of an event related to the metric based on the analysis of user activity, determining an average percentage of problematic sessions based on industry benchmark data associated with the retail website, determining a difference between the percentage of problematic sessions and the average percentage of problematic sessions, and determining the first value of the conversion adjustment threshold estimation based on a quotient of the difference and the percentage of problematic sessions, the first value comprising a second percentage. In an example, the event related to the metric corresponds to a particular error or performance degradation that occurred at the retail website during the problematic session.
In block 606, insights system 216 determines a second value corresponding to a conversions opportunity estimation based at least in part on the first value.
In an embodiment, determining the second value corresponding to the conversions opportunity estimation is based on insights system 216 determining a first number of non-problematic sessions from the set of sessions at the retail website, where each non-problematic session includes a conversion that occurred during the non-problematic session or an absence of an error or event that occurred during the non-problematic session, determining a second number of problematic sessions from the set of session at the retail website, where each problematic session does not include a conversion that occurred during the problematic session or an error or event that occurred during the problematic session, determining a first conversion rate corresponding to the first number of non-problematic session, determining a second conversion rate corresponding to the second number of problematic sessions, determining a particular difference between the first conversation rate and the second conversion rate, and determining the second value corresponding to the conversions opportunity estimation based on a product between the second number of problematic sessions, the first value of the conversion adjustment threshold estimation, and the particular difference between the first conversation rate and the second conversion rate.
In block 608, insights system 216 determines a third value corresponding to a revenue opportunity estimation based at least in part on the second value.
In an embodiment, determining the third value corresponding to the revenue opportunity estimation is based on insights system 216 determining the third value based on a product of the second value corresponding to the conversions opportunity estimation and a value of a median cart for the non-problematic sessions. In an example, the value of the median cart is a median amount of revenue of a set of buying sessions that resulted in conversions from the non-problematic sessions.
In block 610, insights system 216 provides for display an interface including a representation of the third value of the revenue opportunity estimation, the interface enabling a review of the third value corresponding to the revenue opportunity estimation to facilitate addressing a performance aspect at the retail website that affected a set of conversions during the set of sessions.
In an embodiment, providing for display the interface including the representation of the third value of the revenue opportunity estimation is based on insights system 216 providing for display a first interface area within the interface, the first interface area including information indicating a first error that occurred at a particular webpage, a first value indicating a number of sessions with the first error, a second value indicating a number of conversions that were lost, a third value indicating a percentage corresponding to an impact with respect to a goal, and a fourth value indicating an amount of revenue that was lost from the first error.
Moreover, in some embodiments, insights system 216 can provides information related to the first error to the retail website. The retail website then performs a set of operations to resolve the first error, the set of operations causing the first error to not occur during a subsequent session at the retail website. Next, insights system 216 can validate that the first error did not occur based on a subsequent analysis of a particular subsequent session at the retail website.
The machine 700 may include processors 704, memory 706, and input/output I/O components 702, which may be configured to communicate with each other via a bus 740. In an example, the processors 704 (e.g., a Central Processing Unit (CPU), a Reduced Instruction Set Computing (RISC) Processor, a Complex Instruction Set Computing (CISC) Processor, a Graphics Processing Unit (GPU), a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Radio-Frequency Integrated Circuit (RFIC), another processor, or any suitable combination thereof) may include, for example, a processor 708 and a processor 712 that execute the instructions 710. The term “processor” is intended to include multi-core processors that may comprise two or more independent processors (sometimes referred to as “cores”) that may execute instructions contemporaneously. Although
The memory 706 includes a main memory 714, a static memory 716, and a storage unit 718, both accessible to the processors 704 via the bus 740. The main memory 706, the static memory 716, and storage unit 718 store the instructions 710 embodying any one or more of the methodologies or functions described herein. The instructions 710 may also reside, completely or partially, within the main memory 714, within the static memory 716, within machine-readable medium 720 within the storage unit 718, within at least one of the processors 704 (e.g., within the processor's cache memory), or any suitable combination thereof, during execution thereof by the machine 700.
The I/O components 702 may include a wide variety of components to receive input, provide output, produce output, transmit information, exchange information, capture measurements, and so on. The specific I/O components 702 that are included in a particular machine will depend on the type of machine. For example, portable machines such as mobile phones may include a touch input device or other such input mechanisms, while a headless server machine will likely not include such a touch input device. It will be appreciated that the 110 components 702 may include many other components that are not shown in
In further examples, the I/O components 702 may include biometric components 730, motion components 732, environmental components 734, or position components 736, among a wide array of other components. For example, the biometric components 730 include components to detect expressions (e.g., hand expressions, facial expressions, vocal expressions, body gestures, or eye-tracking), measure biosignals (e.g., blood pressure, heart rate, body temperature, perspiration, or brain waves), identify a person (e.g., voice identification, retinal identification, facial identification, fingerprint identification, or electroencephalogram-based identification), and the like. The motion components 732 include acceleration sensor components accelerometer), gravitation sensor components, rotation sensor components (e.g., gyroscope).
The environmental components 734 include, for example, one or cameras (with still image/photograph and video capabilities), illumination sensor components (e.g., photometer), temperature sensor components (e.g., one or more thermometers that detect ambient temperature), humidity sensor components, pressure sensor components (e.g., barometer), acoustic sensor components (e.g., one or more microphones that detect background noise), proximity sensor components (e.g., infrared sensors that detect nearby objects), gas sensors (e.g., gas detection sensors to detection concentrations of hazardous gases for safety or to measure pollutants in the atmosphere), or other components that may provide indications, measurements, or signals corresponding to a surrounding physical environment.
With respect to cameras, the member client device 102 may have a camera system comprising, for example, front cameras on a front surface of the member client device 102 and rear cameras on a rear surface of the member client device 102. The front cameras may, for example, be used to capture still images and video of a user of the member client device 102 (e.g., “selfies”). The rear cameras may, for example, be used to capture still images and videos in a more traditional camera mode. In addition to front and rear cameras, the member client device 102 may also include a 360° camera for capturing 360° photographs and videos.
Further, the camera system of a member client device 102 may include dual rear cameras (e.g., a primary camera as well as a depth-sensing camera), or even triple, quad or penta rear camera configurations on the front and rear sides of the member client device 102. These multiple cameras systems may include a wide camera, an ultra-wide camera, a telephoto camera, a macro camera and a depth sensor, for example.
The position components 736 include location sensor components (e.g., a GPS receiver component), altitude sensor components (e.g., altimeters or barometers that detect air pressure from which altitude may be derived), orientation sensor components (e.g., magnetometers), and the like.
Communication may be implemented using a wide variety of technologies. The I/O components 702 further include communication components 738 operable to couple the machine 700 to a network 722 or devices 724 via respective coupling or connections. For example, the communication components 738 may include a network interface component or another suitable device to interface with the network 722. In further examples, the communication components 738 may include wired communication components, wireless communication components, cellular communication components, Near Field Communication (NFC) components, Bluetooth components (e.g., Bluetooth® Low Energy), components, and other communication components to provide communication via other modalities. The devices 724 may he another machine or any of a wide variety of peripheral devices (e.g., a peripheral device coupled via a USB).
Moreover, the communication components 738 may detect identifiers or include components operable to detect identifiers. For example, the communication components 738 may include Radio Frequency Identification (RFID) tag reader components, NFC smart tag detection components, optical reader components (e.g., an optical sensor to detect one-dimensional bar codes such as Universal Product Code (UPC) bar code, multi-dimensional bar codes such as Quick Response (QR) code, Aztec code, Data Matrix, Dataglyph, MaxiCode, PDF417, Ultra Code, UCC RSS-2D bar code, and other optical codes), or acoustic detection components (e.g., microphones to identify tagged audio signals). In addition, a variety of information may be derived via the communication components 738, such as location via Internet Protocol (IP) geolocation, location via Wi-Fi® signal triangulation, location via detecting an NFC beacon signal that may indicate a particular location, and so forth.
The various memories e.g., main memory 714, static memory 716, and memory of the processors 704) and storage unit 718 may store one or more sets of instructions and data structures (e.g., software) embodying or used by any one or more of the methodologies or functions described herein. These instructions (e.g., the instructions 710), when executed by processors 704, cause various operations to implement the disclosed examples.
The instructions 710 may be transmitted or received over the network 722, using a transmission medium, via a network interface device (e.g., a network interface component included in the communication components 738) and using any one of several well-known transfer protocols (e.g., hypertext transfer protocol (HTTP)). Similarly, the instructions 710 may be transmitted or received using a transmission medium via a coupling (e.g., a peer-to-peer coupling) to the devices 724.
The operating system 812 manages hardware resources and provides common services. The operating system 812 includes, for example, a kernel 814, services 816, and drivers 822. The kernel 814 acts as an abstraction layer between the hardware and the other software layers. For example, the kernel 814 provides memory management, processor management (e.g., scheduling), component management, networking, and security settings, among other functionality. The services 816 can provide other common services for the other software layers. The drivers 822 are responsible for controlling or interfacing with the underlying hardware. For instance, the drivers 822 can include display drivers, camera drivers, BLUETOOTH® or BLUETOOTH® Low Energy drivers, flash memory drivers, serial communication drivers (e.g., USB drivers), WI-FI® drivers, audio drivers, power management drivers, and so forth.
The libraries 810 provide a common low-level infrastructure used by the applications 806. The libraries 810 can include system libraries 818 (e.g., C standard library) that provide functions such as memory allocation functions, string manipulation functions, mathematic functions, and the like. In addition, the libraries 810 can include API libraries 824 such as media libraries (e.g., libraries to support presentation and manipulation of various media formats such as Moving Picture Experts Group-4 (MPEG4), Advanced Video Coding (H.264 or AVC), Moving Picture Experts Group Layer-3 (MP3), Advanced Audio Coding (AAC), Adaptive Multi-Rate (AMR) audio codec, Joint Photographic Experts Group (JPEG or JPG), or Portable Network Graphics (PNG)), graphics libraries (e.g., an OpenGL framework used to render in two dimensions (2D) and three dimensions (3D) in a graphic content on a display), database libraries (e.g., SQLite to provide various relational database functions), web libraries (e.g., WebKit to provide web browsing functionality), and the like. The libraries 810 can also include a wide variety of other libraries 828 to provide many other APIs to the applications 806.
The frameworks 808 provide a common high-level infrastructure that is used by the applications 806. For example, the frameworks 808 provide various graphical user interface (GUI) functions, high-level resource management, and high-level location services. The frameworks 808 can provide a broad spectrum of other APIs that can be used by the applications 806, some of which may be specific to a particular operating system or platform.
In an example, the applications 806 may include a home application 836, a contacts application 830, a browser application 832, a hook reader application 834, a location application 842, a media application 844, a messaging application 846, a game application 848, and a broad assortment of other applications such as a third-party application 840. The applications 806 are programs that execute functions defined in the programs. Various programming languages can be employed to create one or more of the applications 806, structured in a variety of manners, such as object-oriented programming languages (e.g., Objective-C, Java, or C++) or procedural programming languages (e.g., C or assembly language). In a specific example, the third-party application 840 (e.g., an application developed using the ANDROID™ or IOS™ software development kit (SDK) by an entity other than the vendor of the particular platform) may be mobile software running on a mobile operating system such as IOS™, ANDROID™, WINDOWS® Phone, or another mobile operating system. In this example, the third-party application 840 can invoke the API calls 850 provided by the operating system 812 to facilitate functionality described herein.
“Carrier signal” refers to any intangible medium that is capable of storing, encoding, or carrying instructions for execution by the machine, and includes digital or analog communications signals or other intangible media to facilitate communication of such instructions. Instructions may be transmitted or received over a network using a transmission medium via a network interface device.
“Client device” refers to any machine that interfaces to a communications network to obtain resources from one or more server systems or other client devices. A client device may be, but is not limited to, a mobile phone, desktop computer, laptop, portable digital assistants (PDAs), smartphones, tablets, ultrabooks, netbooks, laptops, multi-processor systems, microprocessor-based or programmable consumer electronics, game consoles, set-top boxes, or any other communication device that a user may use to access a network.
“Communication network” refers to one or more portions of a network that may be an ad hoc network, an intranet, an extranet, a virtual private network (VPN), a local area network (LAN), a wireless LAN (WLAN), a wide area network (WAN), a wireless WAN (WWAN), a metropolitan area network (MAN), the Internet, a portion of the Internet, a portion of the Public Switched Telephone Network (PSTN), a plain old telephone service (POTS) network, a cellular telephone network, a wireless network, a Wi-Fi® network, another type of network, or a combination of two or more such networks. For example, a network or a portion of a network may include a wireless or cellular network and the coupling may be a Code Division Multiple Access (CDMA) connection, a Global System for Mobile communications (GSM) connection, or other types of cellular or wireless coupling. In this example, the coupling may implement any of a variety of types of data transfer technology, such as Single Carrier Radio Transmission Technology (1xRTT), Evolution-Data Optimized (EVDO) technology, General Packet Radio Service (GPRS) technology, Enhanced Data rates for GSM Evolution (EDGE) technology, third Generation Partnership Project (3GPP) including 3G, fourth generation wireless (4G) networks, Universal Mobile Telecommunications System (UMTS), High Speed Packet Access (HSPA), Worldwide Interoperability for Microwave Access (WiMAX), Long Term Evolution (LTE) standard, others defined by various standard-setting organizations, other long-range protocols, or other data transfer technology.
“Component” refers to a device, physical entity, or logic having boundaries defined by function or subroutine calls, branch points, APIs, or other technologies that provide for the partitioning or modularization of particular processing or control functions. Components may be combined via their interfaces with other components to carry out a machine process. A component may be a packaged functional hardware unit designed for use with other components and a part of a program that usually performs a particular function of related functions. Components may constitute either software components (e.g., code embodied on a machine-readable medium) or hardware components. A “hardware component” is a tangible unit capable of performing certain operations and may be configured or arranged in a certain physical manner. In various examples, one or more computer systems (e.g., a standalone computer system, a client computer system, or a server computer system) or one or more hardware components of a computer system (e.g., a processor or a group of processors) may be configured by software (e.g., an application or application portion) as a hardware component that operates to perform certain operations as described herein. A hardware component may also be implemented mechanically, electronically, or any suitable combination thereof. For example, a hardware component may include dedicated circuitry or logic that is permanently configured to perform certain operations. A hardware component may be a special-purpose processor, such as a field-programmable gate array (FPGA) or an application specific integrated circuit (ASIC). A hardware component may also include programmable logic or circuitry that is temporarily configured by software to perform certain operations. For example, a hardware component may include software executed by a general-purpose processor or other programmable processor. Once configured by such software, hardware components become specific machines (or specific components of a machine) uniquely tailored to perform the configured functions and are no longer general-purpose processors. It will be appreciated that the decision to implement a hardware component mechanically, in dedicated and permanently configured circuitry, or in temporarily configured circuitry (e.g., configured by software), may be driven by cost and time considerations. Accordingly, the phrase “hardware component” (or “hardware-implemented component”) should be understood to encompass a tangible entity, be that an entity that is physically constructed, permanently configured (e.g., hardwired), or temporarily configured (e.g., programmed) to operate in a certain manner or to perform certain operations described herein. Considering examples in which hardware components are temporarily configured (e.g., programmed), each of the hardware components need not be configured or instantiated at any one instance in time. For example, where a hardware component comprises a general-purpose processor configured by software to become a special-purpose processor, the general-purpose processor may be configured as respectively different special-purpose processors (e.g., comprising different hardware components) at different times. Software accordingly configures a particular processor or processors, for example, to constitute a particular hardware component at one instance of time and to constitute a different hardware component at a different instance of time. Hardware components can provide information to, and receive information from, other hardware components. Accordingly, the described hardware components may be regarded as being communicatively coupled. Where multiple hardware components exist contemporaneously, communications may be achieved through signal transmission (e.g., over appropriate circuits and buses) between or among two or more of the hardware components. In examples in which multiple hardware components are configured or instantiated at different times, communications between such hardware components may be achieved, for example, through the storage and retrieval of information in memory structures to which the multiple hardware components have access. For example, one hardware component may perform an operation and store the output of that operation in a memory device to which it is communicatively coupled. A further hardware component may then, at a later time, access the memory device to retrieve and process the stored output. Hardware components may also initiate communications with input or output devices, and can operate on a resource (e.g., a collection of information). The various operations of example methods described herein may be performed, at least partially, by one or more processors that are temporarily configured (e.g., by software) or permanently configured to perform the relevant operations. Whether temporarily or permanently configured, such processors may constitute processor-implemented components that operate to perform one or more operations or functions described herein. As used herein, “processor-implemented component” refers to a hardware component implemented using one or more processors. Similarly, the methods described herein may be at least partially processor-implemented, with a particular processor or processors being an example of hardware. For example, at least some of the operations of a method may be performed by one or more processors or processor-implemented components. Moreover, the one or more processors may also operate to support performance of the relevant operations in a “cloud computing” environment or as a “software as a service” (SaaS). For example, at least some of the operations may be performed by a group of computers (as examples of machines including processors), with these operations being accessible via a network (e.g., the Internet) and via one or more appropriate interfaces (e.g., an API). The performance of certain of the operations may be distributed among the processors, not only residing within a single machine, but deployed across a number of machines. In some examples, the processors or processor-implemented components may be located in a single geographic location (e.g., within a home environment, an office environment, or a server farm). In other examples, the processors or processor-implemented components may be distributed across a number of geographic locations.
“Computer-readable storage medium” refers to both machine-storage media and transmission media. Thus, the terms include both storage devices/media and carrier waves/modulated data signals. The terms “machine-readable medium,” “computer-readable medium” and “device-readable medium” mean the same thing and may be used interchangeably in this disclosure.
“Ephemeral message” refers to a message that is accessible for a time-limited duration. An ephemeral message may be a text, an image, a video and the like. The access time for the ephemeral message may be set by the message sender. Alternatively, the access time may be a default setting or a setting specified by the recipient. Regardless of the setting technique, the message is transitory.
“Machine storage medium” refers to a single or multiple storage devices and media (e.g., a centralized or distributed database, and associated caches and servers) that store executable instructions, routines and data. The term shall accordingly be taken to include, but not be limited to, solid-state memories, and optical and magnetic media, including memory internal or external to processors. Specific examples of machine-storage media, computer-storage media and device-storage media include non-volatile memory, including by way of example semiconductor memory devices, e.g., erasable programmable read-only memory (EPROM), electrically erasable programmable read-only memory (EEPROM), FPGA, and flash memory devices; magnetic disks such as internal hard disks and removable disks; magneto-optical disks; and CD-ROM and DVD-ROM disks The terms “machine-storage medium,” “device-storage medium,” “computer-storage medium” mean the same thing and may be used interchangeably in this disclosure. The terms “machine-storage media,” “computer-storage media,” and “device-storage media” specifically exclude carrier waves, modulated data signals, and other such media, at least some of which are covered under the term “signal medium.”
“Non-transitory computer-readable storage medium” refers to a tangible medium that is capable of storing, encoding, or carrying the instructions for execution by a machine.
“Signal medium” refers to any intangible medium that is capable of storing, encoding, or carrying the instructions for execution by a machine and includes digital or analog communications signals or other intangible media to facilitate communication of software or data. The term “signal medium” shall be taken to include any form of a modulated data signal, carrier wave, and so forth. The term “modulated data signal” means a signal that has one or more of its characteristics set or changed in such a matter as to encode information in the signal. The terms “transmission medium” and “signal medium” mean the same thing and may be used interchangeably in this disclosure.
