Patent Grant
12118178
Not applicable.
The field of the disclosure is space management and allocation as well as way finding within office space or other types of spaces.
Environments (e.g., enterprise spaces, rooms, groupings of affordances in an open plan; hereinafter “spaces” unless indicated otherwise) optimized for specific user activities increase individual and collaborative productivity through enhanced work product development, sharing, and consumption while also increasing individual wellbeing and team development. Optimized spaces require two things. First, optimized spaces include optimized affordances and characteristics that best support user activities to be performed in those spaces and that are aligned with specific user preferences. Second, optimized spaces need to be useable. “Useable” means clean and stocked and that affordances (e.g., (i) furniture affordances, (ii) content sharing affordances (e.g., telepresence systems, content sharing emissive surfaces and systems, etc.), and (iii) environmental control affordances (e.g., lighting, HVAC equipment, tinting glass walls, blinds, ceiling louvres, etc.)) within the spaces are all functioning properly and ready for use (e.g., a telepresence system is fully operational, chair components are not broken, all lighting devices work, etc.).
While optimized spaces are important, optimized space value is curtailed if specific spaces are not used in an optimal way (e.g., to facilitate activities that the spaces and associated affordances are optimized for). For instance, if a local space user is communicating with a remote user and would benefit from using a telepresence system but is unaware that a space with a telepresence system is available for use, while the optimized space is available, that space and its affordances would be underutilized. As another instance, if two people need a space to meet and are using a 12 person capacity room, that large room and all of its affordances could not be used during that time in a more optimized way by a larger group. For this reason, in addition to designing and configuring optimizes spaces for use, a system enabling users to discover and schedule optimized spaces is needed to reap the full benefits associated with space optimization.
To optimize and maintain spaces and render those spaces discoverable/schedulable, lots of people need different types of space related information. For instance, to design optimized spaces for user and activity needs and user preferences, designers rely upon occupancy rates of existing facility spaces over time and space characteristic information related to those spaces to discern use preferences (e.g., it is assumed space characteristics of highly occupied spaces are more preferred than space characteristics of less used spaces). Similarly, to assess affordance preferences in spaces, designers can collect information on affordance use within spaces. Spaces that are underutilized are redesigned to include preferred characteristics associated with highly used spaces in an effort to increase the rates of space utilization.
As another instance, janitors (e.g., space cleaners), IT specialists (e.g., employees tasked with maintaining content sharing affordances) and facility managers (e.g., employees tasked with maintaining non-content sharing affordances (e.g., furniture, environment controls (e.g., lighting, HVAC, audio equipment, etc.))) tasked with maintaining spaces and affordances in “useable” (e.g., clean and working) conditions, need to know when spaces and affordances require maintenance (e.g., cleaning, repair, replacement or replenishment), the nature of required maintenance (e.g., cleaning, a malfunctioning telepresence system, replenishment of refreshments, etc.), and when the spaces are not being used for other purposes so that they are available for required maintenance (e.g., when spaces are vacant). As yet one other instance, space users that need specific spaces (and affordances) to optimally facilitate specific activities need to know what spaces are available for use, when those spaces are available, which spaces include affordances required to facilitate specific activities and, optimally, space characteristics that may be preferred by the user when selecting space for use.
In known cases systems and processes have evolved for enabling people that need access to space information in order to perform space related tasks to obtain information required to perform those tasks. In many cases costs associated with automating capture and presentation of some information types needed to perform tasks when compared to manual capture and processing costs (e.g. where users develop information through their senses) have impeded development of automated systems and additional development of products that could be built thereon. In other cases, a perceived inability to capture and present all information that may be useful when performing space related tasks has resulted in either ignoring that information or requiring physical visits to spaces by system users in order to collect that information.
Manual in-space information collection and processing is time consuming and costly. In addition, manual in-space information collection and processing results in inefficiencies as task timing decisions either need to be made (i) prior to arriving at a space with imperfect space information or (ii) once a user arrives at a space and can perceive all space information affecting the timing decision. Moreover, where manual information sensing and processing is required for a process to work effectively, processes often fail as people fail to perform as expected.
Examples of different types of information collection and processing systems for supporting different people as they interact with facility space are instructive. As a first example, in the case of space preferences for specific users, there may be literally hundreds of factors and combinations of factors (e.g., light levels, temperature, air flow, presence of natural light, visual privacy, adjustability of visual privacy, level of visual distraction, many different aspects of furniture and Content sharing affordance arrangements and features, egress placement, etc.) that different users would take into account when deciding which space they prefer among a set of 50 different spaces. Discerning and then capturing all possible user preferences for each space in a facility would be difficult at best and in fact, in some cases, preferential characteristic combinations (e.g., combinations of multiple factors) can only really be appreciated via physical presence within a space.
In addition, differences between user preferences may be hard or close to impossible to describe as distinguishable options and therefore presenting those differences for user selection would be challenging. Even if a substantially fulsome set of user space preference options could be presented to a user, most users would never wade through textual representations of hundreds of similar and sometimes confusingly indistinguishable preference options in order to select an optimized space.
One other problem with developing more characteristic rich space selection systems that offer more preferences for user selection is that the best run enterprises routinely change out underperforming spaces through redesign and replacement of affordances and in some cases space defining structures. Thus, a fully descriptive space selection system rich in preference selections would quickly become dissociated from modified facility spaces and therefore essentially useless and frustrating to employ when looking for spaces and resources to use.
Faced with these realities, space selection systems have been designed that present only a small subset of space characteristics (e.g., capacity requirement, basic IT options, etc.) that may be needed for specific activities for user selection and available time slots and do not present more nuanced space characteristics as user preference options.
While these space selection systems help users reserve/use spaces that meet needs for supporting specific activities, these systems simply do not enable users to consider other space preferences (e.g., wants as opposed to needs) and therefore sub-optimal space scheduling routinely occurs. For instance, assume a case where three different conference spaces have 12 person capacities where a first space include 12 high end task chairs arranged about a single conference table, a second space has 12 mid-quality task chairs arranged about two split conference tables and a third space has 6 mid-quality task chairs arranged about a single small conference table, a three person couch and three bar stools lined up along a rear space defining wall. Here, if a system simply enables a user to specify that space capacity has to be 12, that user will not know which seating arrangement is located in a scheduled space prior to arriving for a meeting. In many cases the user finding an unexpected seating arrangement upon arrival in a space will be disappointed.
In some cases after a user schedules a space for use, the user may recognize that a different space supports activity needs and better aligns with the user's preferences. For instance, assume a user arrives at a facility location for a prescheduled meeting in a first space and is disappointed in first space characteristics after the user gets to the first space location. In this case, if a second space near the first space location includes affordances required to facilitate the user's scheduled activity and better meets the user's preferences and is available for scheduling, the user could switch from the first space to the second. Unfortunately switching spaces in real time often is not an option and when possible can cause user consternation as well as confusion for other people invited to participate in activities that arrive after a space switch is made.
As a second instance, assume a first space is proximate a restroom and a supply room, a second space is a substantial distance from a restroom and a supply room and that proximity to a restroom and to a supply room are not presented as user selectable options in a space scheduling system. Here, user selection of the first space that is better situated with respect to a restroom and a supply room and that the user would prefer would only be accidental.
As a second example where systems and processes have been developed to provide required information to support space related tasks, in the case of a space designer where space occupancy rates only need to be determined over a limited time (e.g., months) in order to develop space preference insights, systems have been developed for temporarily installing occupancy sensors in facility spaces where the sensors are removed once space preferences insights have been developed. Here, the sensing and processing costs associated with the occupancy sensing system and perceived lack of value to space designers of persistent occupancy sensing render permanent occupancy sensing systems for design cost prohibitive.
In the case of a space designer, perceived inability to capture and present some types of information to users has driven manual information collection processes where designers effectively operate as sensors to collect needed information to perform preference and occupancy rate association. In this regard, where space characteristics need to be correlated with occupancy rates to identified preferred space characteristics, again, as described above, many space characteristics that could operate as user preferences need to be experienced in person to be fully appreciated and therefore are difficult to capture in a data store. In cases where space characteristics need to be experienced in person to be perceived, designers are often forced to physically visit spaces in order to identify space characteristics that likely distinguish preferred spaces from others.
As a third example where systems and processes have been developed to access required information to support space related tasks, in the case of janitorial cleaning tasks between scheduled meetings, in many cases janitors are simply trained to watch scheduled meeting end times and to clean spaces between meeting occurrences. Here, a janitor typically travels with a cart and cleaning supplies so that whatever needs cleaning in an unoccupied space can be addressed in real time as encountered. Because janitorial labor has been viewed as relatively inexpensive in most cases, any inefficiencies related to janitors waiting around for the ends of meetings or for spaces to clear or where spaces are unexpectedly occupied when a janitor arrives to clean have been tolerated. Recent increasing labor costs and a constant drive to increase overall efficiency have rendered wasted janitorial time less tolerable.
In the case of IT, furniture or environmental control affordance malfunctions, known systems rely on users to detect and report malfunctions to IT specialists or facility managers for maintenance. Here, manual reporting may include notifying a receptionist of a malfunction or sending an e-mail or other electronic notification to a responsible specialist or manager. Once notified of a malfunction, the IT specialist or facility manager may use a space scheduling system as described above to schedule a time slot for space maintenance (e.g., repair, replacement, replenishment, etc.).
Unfortunately, in many cases, space users have no training or little experience in reporting affordance malfunctions and therefore are unclear how to report a malfunction (e.g., space, affordance, problem, time, etc.) and who to report to. Users in the middle of an activity (e.g., a conference) in a space when a malfunction is first discovered are usually more concerned with compensating for the malfunction to complete their activity within a scheduled use period for the space. In many cases users do not believe malfunction reporting is one of their duties and they simply forego malfunction reporting. In cases where malfunctions are reported, notifications are often incomplete (e.g., indicate a space but not the nature of the problem, indicate an affordance type but not a space, indicate an affordance and space but not malfunction specifics) so maintenance is delayed. Even where a malfunction notification is fulsome, maintenance may not be possible for some time so that the malfunction persists. In these cases any other users of the space prior to repair and that require the malfunctioning affordance will be disappointed and in many cases will be completely frustrated when the affordance does not work properly.
Thus, while systems and processes have been developed enabling people that perform various space related tasks to access at least basic space related information needed to perform those tasks, in known systems at least some of that basic information and supplemental information (e.g., preferences, space characteristics, detection of affordance malfunctions, etc.) useful to better facilitate those tasks and to enable other tasks and capabilities can only be accessed via physical presence within or near facility spaces.
It would be advantageous to have a space discovery and scheduling system that captures many more space characteristics that may be related to user preferences and that can present those characteristics in an intuitive and easy to consume form so that more optimal space selection and scheduling decisions can be made. It would also be advantageous if a rich set of space characteristics could be presented in a glanceable form so that space characteristics could be gleaned quickly without appreciable need for reading and deciphering text or other complex and imprecise information presentations. In addition, where an optimized facility view or space view exists for space discovery and scheduling, it would be advantageous if the optimized view maintained for discovery and scheduling could also be presented at low cost to other people that perform other space related tasks such as space designers and space maintainers (e.g., janitors, facility managers, IT specialists, affordance installers, kitchen aides, etc.). Moreover, where specific space related information is important to specific types of facility employees to perform space related tasks, it would be advantageous if that information could be intuitively presented to employee types that have a need for that information.
It is often said that “a picture is worth a thousand words”. In the case of presenting space/affordance based information, graphical representations of space and associated affordances are worth more than a thousand words. In this regard, it has been recognized that some existing space finding systems help space users locate spaces that have affordances they need for specific activities but none works well to help a user locate spaces with other affordances and characteristics that they want as well as need. Systems are described in this disclosure that enable users to view spaces and facilities in three dimensions to develop an optimally rich understanding of space characteristics including juxtapositions with other spaces in a facility, design and affordance characteristics, etc., that would be difficult if not impossible to provide to space users in a textual or other similar type format. In this regard, what appeals to one space user as opposed to others about a specific space layout or other characteristics is not always clear so it is difficult to even assess which space characteristics to capture and present to a user when the user is selecting a space to use. In addition, even if appealing characteristics could be identified, how to express those characteristics succinctly in text to convey meaning and for user consumption is unclear. Instead, a graphical 3D representation of spaces enables a user to quickly assess many space characteristics that are important to the user and to compare several spaces with each other to inform a final space selection decision.
In at least some embodiments 3D space representations that are developed for other purposes (e.g., other than space locating, scheduling, etc.) can be utilized as a foundational component to generate system interfaces in the present disclosure. Here, the idea is to springboard off existing 3D data sets to provide additional value at a relatively inexpensive cost.
In some cases the disclosed systems include a system for discovering space characteristics, the system comprising a data store storing a facility information dataset corresponding to a physical world facility, the facility information set including a 3D virtual world (VW) representation of the facility, a plurality of volume specifications, one volume specification for each of a plurality of different volumetric portions of the VW representation, an interface device including a display screen located within a facility associated with the VW representation, occupancy sensors within the facility for detecting occupancy of portions of the physical world facility corresponding to the volumetric portions of the VW representation, a processor linked to the interface device, the data store, and the sensors, the processor programmed to perform the steps of, accessing the VW representation of the facility, presenting a first view of the VW representation via the display screen as a space discovery tool for a user to view, visually distinguishing volumetric portions of the VW representation corresponding to portions of the physical world facility that are currently unoccupied, receiving user input via the interface device to change the view of the VW representation on the display screen and changing the view of the VW representation on the display screen to a second view based on the received user input.
In some cases the first view is from a first perspective angle and the second view is from a second perspective angle. In some cases the first view is from a first perspective elevation and the second view is from a second perspective elevation. In some cases the first view shows the entire VW representation and the second view shows a zoomed in view of a portion of the entire VW representation. In some cases wherein the VW representation includes representations of space dividing structures within the physical world facility as well as representations of furniture affordances within the physical world facility. In some cases the facility information dataset includes a first set of attributes associated with a first volumetric portion of the VW representation, the processor further programmed to receive an input selecting the first volumetric portion and in response to receiving the selection of the first volumetric portion, presenting at least a subset of the first set of attributes via the display screen.
In some cases the processor visually distinguishes volumetric portions of the VW representation corresponding to portions of the physical world facility that are currently unoccupied in a first way and visually distinguishes portions of the VW representation corresponding to portions of the real world or physical world facility that are currently occupied in a second way that is different than the first way. In some cases the first way is by overlaying a first color highlight and the second way is by overlaying a second color highlight. In some cases at least portions of the VW representation are not included in the volumetric portions. In some cases spaces associated with the volumetric portions of the VW representation can be scheduled and wherein the processor has access to scheduling information related to those volumetric portions and wherein the processor is programmed to identify an available unscheduled duration for each of those volumetric portions using the scheduling information. In some cases the processor is further programed to present a time available tag for at least a subset of the volumetric portions of the VW representation that are associated with physical world portions of the facility that are unoccupied on the display screen, each tag spatially associated with a different one of the volumetric portions.
In some cases each volumetric portion corresponds to a separate conference room within the real world or physical world facility. In some cases at least a subset of the portions of the physical world facility that correspond to the volumetric portions of the VW representation can be scheduled for use and wherein currently unoccupied means unoccupied and not scheduled for use within a threshold period of time. In some cases an indicator is provided spatially proximate each portion of the physical world space that is associated with one of the volumetric portions of the VW representation and wherein the processor controls each indicator to visually indicate when an associated portion of the physical world facility is unoccupied. In some cases the processor controls each indicator to visually indicate in a manner that is similar to the manner in which the volumetric portion of the VW representation associated therewith visually distinguishes. In some cases the processor causes each indicator to glow green to indicate that the associated portion of the physical world facility is unoccupied and highlights each volumetric portion green to indicate that an associated portion of the physical world facility is unoccupied. In some cases, once a portion of the physical world space is occupied, the processor causes the indicator to glow red and highlights an associated volumetric portion red to indicate occupancy. In some cases the VW representation includes a plurality of 3D parametric representations of affordances located within the physical world facility space.
Some embodiments include a system for discovering space characteristics, the system comprising a data store storing a facility information dataset corresponding to a physical world facility, the facility information set including a 3D virtual world (VW) representation of the facility, a plurality of volume specifications, one volume specification for each of a plurality of different volumetric portions of the VW representation, an interface device including a display screen located within a facility associated with the VW representation, occupancy sensors within the facility for detecting occupancy of portions of the physical world facility corresponding to the volumetric portions of the VW representation, an indicator provided spatially proximate each portion of the physical world facility that is associated with one of the volumetric portions of the VW representation, a processor linked to the interface device, the data store, and the sensors, the processor programmed to perform the steps of, accessing the VW representation of the facility, presenting a first view of the VW representation via the display screen as a space discovery tool for a user to view, visually distinguishing volumetric portions of the VW representation corresponding to portions of the physical world facility that are currently unoccupied, receiving user input via the interface device to change the view of the VW representation on the display screen and changing the view of the VW representation on the display screen to a second view based on the received user input and controlling each indicator to visually indicate when an associated portion of the physical world facility is unoccupied.
In at least some embodiments the disclosure includes a system for discovering space characteristics, the system comprising a data store storing a facility information dataset corresponding to a physical world facility, the facility information set including a 3D virtual world (VW) representation of the facility, a plurality of volume specifications, one volume specification for each of a plurality of different volumetric portions of the VW representation, the VW representation including a plurality of 3D parametric representations of affordances located within the physical world facility space, an interface device including a display screen located within a facility associated with the VW representation, occupancy sensors within the facility for detecting occupancy of portions of the physical world facility corresponding to the volumetric portions of the VW representation, an indicator provided spatially proximate each portion of the physical world facility that is associated with one of the volumetric portions of the VW representation, a processor linked to the interface device, the data store, and the sensors, the processor programmed to perform the steps of accessing the VW representation of the facility, presenting a first view of the VW representation via the display screen as a space discovery tool for a user to view, visually distinguishing volumetric portions of the VW representation corresponding to portions of the physical world facility that are currently unoccupied, receiving user input via the interface device to change the view of the VW representation on the display screen and changing the view of the VW representation on the display screen to a second view based on the received user input and wherein each of the VW representations includes different a 3D perspective view.
U.S. patent application Ser. No. 16/190,592 (the “'592 application” hereafter) which was filed on Nov. 14, 2018 and which is titled “Method And System For Locating Resources And Communicating Within An Enterprise” is incorporated herein in its entirety for all purposes. In addition, U.S. patent application Ser. No. 16/247,070 which was filed on Jan. 14, 2019 and which is titled “Space Guidance And Management System And Method” is incorporated herein in its entirety for all purposes.
The various aspects of the subject disclosure are now described with reference to the drawings, wherein like reference numerals correspond to similar elements throughout the several views. It should be understood, however, that the drawings and detailed description hereafter relating thereto are not intended to limit the claimed subject matter to the particular form disclosed. Rather, the intention is to cover all modifications, equivalents, and alternatives falling within the spirit and scope of the claimed subject matter.
In the following detailed description, reference is made to the accompanying drawings which form a part hereof, and in which is shown by way of illustration, specific embodiments in which the disclosure may be practiced. These embodiments are described in sufficient detail to enable those of ordinary skill in the art to practice the disclosure. It should be understood, however, that the detailed description and the specific examples, while indicating examples of embodiments of the disclosure, are given by way of illustration only and not by way of limitation. From this disclosure, various substitutions, modifications, additions rearrangements, or combinations thereof within the scope of the disclosure may be made and will become apparent to those of ordinary skill in the art.
In accordance with common practice, the various features illustrated in the drawings may not be drawn to scale. The illustrations presented herein are not meant to be actual views of any particular method, device, or system, but are merely idealized representations that are employed to describe various embodiments of the disclosure. Accordingly, the dimensions of the various features may be arbitrarily expanded or reduced for clarity. In addition, some of the drawings may be simplified for clarity. Thus, the drawings may not depict all of the components of a given apparatus (e.g., device) or method. In addition, like reference numerals may be used to denote like features throughout the specification and figures.
Information and signals described herein may be represented using any of a variety of different technologies and techniques. For example, data, instructions, commands, information, signals, bits, symbols, and chips that may be referenced throughout the above description may be represented by voltages, currents, electromagnetic waves, magnetic fields or particles, optical fields or particles, or any combination thereof. Some drawings may illustrate signals as a single signal for clarity of presentation and description. It will be understood by a person of ordinary skill in the art that the signal may represent a bus of signals, wherein the bus may have a variety of bit widths and the disclosure may be implemented on any number of data signals including a single data signal.
The various illustrative logical blocks, modules, circuits, and algorithm acts described in connection with embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both. To clearly illustrate this interchangeability of hardware and software, various illustrative components, blocks, modules, circuits, and acts are described generally in terms of their functionality. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the overall system. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the embodiments of the disclosure described herein.
In addition, it is noted that the embodiments may be described in terms of a process that is depicted as a flowchart, a flow diagram, a structure diagram, or a block diagram. Although a flowchart may describe operational acts as a sequential process, many of these acts can be performed in another sequence, in parallel, or substantially concurrently. In addition, the order of the acts may be re-arranged. A process may correspond to a method, a function, a procedure, a subroutine, a subprogram, etc. Furthermore, the methods disclosed herein may be implemented in hardware, software, or both. If implemented in software, the functions may be stored or transmitted as one or more instructions or code on a computer-readable medium. Computer-readable media includes both computer storage media and communication media including any medium that facilitates transfer of a computer program from one place to another.
It should be understood that any reference to an element herein using a designation such as “first,” “second,” and so forth does not limit the quantity or order of those elements, unless such limitation is explicitly stated. Rather, these designations may be used herein as a convenient method of distinguishing between two or more elements or instances of an element. Thus, a reference to first and second elements does not mean that only two elements may be employed there or that the first element must precede the second element in some manner. Also, unless stated otherwise a set of elements may comprise one or more elements.
As used herein, the terms “component,” “system” and the like are intended to refer to a computer-related entity, either hardware, a combination of hardware and software, software, or software in execution. For example, a component may be, but is not limited to being, a process running on a processor, a processor, an object, an executable, a thread of execution, a program, and/or a computer. By way of illustration, both an application running on a computer and the computer can be a component. One or more components may reside within a process and/or thread of execution and a component may be localized on one computer and/or distributed between two or more computers or processors.
The word “exemplary” is used herein to mean serving as an example, instance, or illustration. Any aspect or design described herein as “exemplary” is not necessarily to be construed as preferred or advantageous over other aspects or designs.
Furthermore, the disclosed subject matter may be implemented as a system, method, apparatus, or article of manufacture using standard programming and/or engineering techniques to produce software, firmware, hardware, or any combination thereof to control a computer or processor based device to implement aspects detailed herein. The term “article of manufacture” (or alternatively, “computer program product”) as used herein is intended to encompass a computer program accessible from any computer-readable device, carrier, or media. For example, computer readable media can include but are not limited to magnetic storage devices (e.g., hard disk, floppy disk, magnetic strips . . . ), optical disks (e.g., compact disk (CD), digital versatile disk (DVD) . . . ), smart cards, and flash memory devices (e.g., card, stick). Additionally it should be appreciated that a carrier wave can be employed to carry computer-readable electronic data such as those used in transmitting and receiving electronic mail or in accessing a network such as the Internet or a local area network (LAN). Of course, those skilled in the art will recognize many modifications may be made to this configuration without departing from the scope or spirit of the claimed subject matter.
Referring now to the drawings wherein like reference numerals correspond to similar elements throughout the several views and, more specifically, referring to
One of the exemplary conference rooms is labelled SF-BB4E-002. It should be appreciated that first building 1 would also include a fourth floor west wing, other building 1 floors, etc., where each of the other floors and wing would include defining structures and affordances in other arrangements akin to, albeit typically different than, those shown in
Exemplary space defining structures within the buildings may include, for instance, interior wall structures, wall frames and glazed wall structures, book shelf and other storage structures, screen assemblies, doors and other assemblies. Some of the spaces or rooms have complete visual privacy when egress doors or the like are closed while others may have see-through glass walls or a subset of glass walls so that people inside and outside the space can see out of or into the space. In other cases a space may be in an open office plan so that that space is open to one or more sides within the larger fourth floor. In still other cases glass wall opacity may be controllable so that transparency can be adjusted per space user preference.
Some of the figures include colors that are applied as overlays or that indicate different states as described hereafter. In some cases different colors are represented by different cross hatching. For instance, left up to right diagonal cross hatching indicates a red color or highlight, double diagonal cross hatching indicates a green color or highlight, left down to right diagonal cross hatching indicates a yellow color or highlight, and horizontal cross hatching indicates a pink color or highlight, unless indicated otherwise.
In the illustrated case defined spaces include large and small spaces that are dimensioned to accommodate different capacities and different affordance sets. For instance, a large space may include 12 task chairs and a large conference table as well as several large content sharing emissive surfaces which a small space may include only two task chairs and a small side table with no sharing emissive surface. In most cases one central theme when designing facility spaces is to provide many differently sized and afforded spaces so that many different activity types, group sizes and user preferences can be accommodated. While the exemplary east wing includes many different defined spaces and affordances, conference room 33 as labelled in
Affordances within the defined spaces may include but are not limited to tables, workstations, task chairs, lounge chairs, sofas, stools, benches, credenzas, book shelves and other storage affordances, telepresence systems, MediaScape (e.g., content sharing system sold by Steelcase, Inc.), Virtual Puck (e.g., content sharing system sold by Steelcase, Inc.), and other content sharing systems, Microsoft Surface Hub systems, analog whiteboards, digital whiteboards, emissive surfaces, etc. Hereafter chairs, tables, shelving and storage units, sofas, lounge chairs, privacy screens, and other furniture affordances will be referred to collectively as “furniture affordances” while MediaScape, Virtual Puck, Surface Hub, electronic whiteboards, whiteboards, etc., will be referred to collectively as “content sharing affordances”.
Referring still to
Referring yet again to
Interface 22 is an interface that may be used by a system administrator, often a facilities manager, an IT specialist or other facility employee, to manage or maintain facility operations in spaces and rooms.
Referring also to
In at least some cases schedule system 63 is implemented using a conventional calendar software package (e.g., Microsoft Outlook or a comparable package) where each resource that can be scheduled or reserved is represented by an calendar package account so that each of the resources can be independently scheduled for use. In at least some embodiments the disclosed system links via an API to the calendaring package. Here, schedulable resources include spaces (and associated affordances) and rooms as well as people. In some cases individual affordances within space may be schedulable such as, for instance, workstations, lounge chair arrangements, Microsoft Surface Hubs, Steelcase MediaScape arrangements, etc., located within open office plans and, in those cases, each of those schedulable affordances would have its own scheduling address. Here, a system program communicates with the calendar software package via an API to determine schedule states of facility resources, those states being used to drive different views of the facility spaces presented to system users. In addition, in at least some cases, the system program communicates with the calendar software package via an API to change space states (e.g., to reserve space for use or render used space available during time slots) as users interact with the disclosed system or the system responds to sensed conditions (e.g., space occupancy, number or users in a space, etc.) at different locations within the facility.
Referring still to
How larger spaces are divided up to be represented within the system is a matter of the sizes of different spaces and the complexity of the space designs. In some cases how spaces are divided up for data storage and viewing may also be based on the sizes of user interface screens (e.g., 40a in
The fourth floor east wing dataset 34 corresponding to facility 14 (see again
In addition to representing all the space dividing and defining wall and other structures within the VW representation, the VW 3D dataset also includes datasets (e.g., “affordance datasets” or “affordance representations”) that define the appearances of affordances located in the real or physical world spaces defined by real world wall structures that are represented in the VW representation. For instance, four workstations including four height adjustable tables and four chairs shown at 17 in the real world top plan view in
Referring now to
While many different types of software packages may be used to develop VW representation 100, in particularly advantageous systems a building information modeling (BIM) program (e.g., Revit by AutoCAD which operated on Microsoft Windows used with the Forge Design Automation API by AutoCAD) is utilized. As well known in the facilities construction business, BIM systems represent a facility design as combinations of “objects” (e.g., vague and undefined, generic or product-specific, solid shapes or void-spaces (e.g., a shaped room)), that maintain geometry and spatial relationships (e.g. relative juxtapositions). BIM rendering tools allow extraction of different views from a building model for view rendering and other uses. These different views are automatically consistent, being based on persistent definitions of each object instance. BIM software also defines objects parametrically (e.g., the objects are defined as parameters and relations to other objects, so that if a related object is amended, dependent objects automatically change to accommodate the related object modifications). In the present case, BIM model elements include data used to render 2D and 3D models of associated real world structures including walls, furniture affordances, content sharing affordances, etc.
In addition to providing rendering tools, BIM software programs allow space architects to assign many different types of “attributes” to model elements where the attributes are then used to drive application programs. For instance, in the case of a seating unit (e.g., chair, sofa, etc.), seating capacity (e.g., number of people that can sit on the unit; 1, 2, 3, etc.), a seating unit description, a cost estimate, parts list, purchase date, maintenance record, ordering information attributes, etc., can be assigned to an associated seating unit model element for subsequent access for various purposes (e.g., to simply use that raw data as a reference, to drive application programs, etc.). As another instance, similar types of information can be assigned to a furniture set (e.g., a combination including a table, six task chairs used with the table, a MediaScape system and a telepresence system integrated into the table assembly). The attributes go beyond 3D representations and may include attributes associated with time, cost, and environmental analysis and life-cycle facility management aspects.
Three dimensional spaces (e.g., a room, an arbitrary space within an open office plan, etc.) within a VW BIM representation may be automatically or manually defined as separate model elements and attributes can be assigned to each of those elements to drive application programs. To this end, see again
Referring still to
While the
Instead of defining open office volumes as model elements, in other cases individual instances of affordance representations may be treated as model elements so that attributes can be assigned thereto. For instance, again in
In at least some cases it is contemplated that attributes may be associated with affordance types so that when an instance of an affordance type (e.g., an affordance representation) is added to a VW representation, the attributes associated with the affordance representation are assigned to the affordance instance within the VW representation unless changed by a space designer. Thus, for instance, in the case of the four workstation configuration shown at 17a in
In some cases it is contemplated that where affordance instances have preassigned attributes and an instance is added to a room element in a VW representation, the room element will automatically take on attributes of the affordance instance added to the room element. Thus, for instance, assume a sofa affordance type has a 3 person capacity attribute preassigned to it and that room 123 in
While this is a simple example, many more complex cases are contemplated where affordances may have many attributes and the task of keeping room attributes updated would be burdensome and prone to human error. For instance, in at least some cases a space designer may define other model elements such as an element that corresponds to the entire fourth floor east wing as shown in
In at least some cases it is contemplated that sensors located within a facility space may be able to automatically detect affordances added to different spaces or removed from spaces in the real world and may be able to modify the BIM file to reflect additions and subtractions as well as to add and subtract attributes from VW representation spaces. To this end, see for instance U.S. patent application Ser. No. 16/190,592 (the “'592 application”) which has been incorporated by reference in its entirety by reference above which teaches Bluetooth beacons mounted to affordances within a facility space where signals from the beacons are used to identify affordance types and locations within the space. In at least some cases it is contemplated that a system like that described in the '592 application may be used to track affordance locations in the real world and that information would then be added to the BIM file to update space affordances and characteristics automatically as changes are made.
Referring yet again to
In many cases BIM software is used to plan space layouts during space design activities prior to installing space defining wall structures and affordances. Thus, for instance, a 3D facility representation like representation 100 shown in
To track attributes associated with each room element defined within VW representation 100, room specification files 60a-60n include a separate file for each room element that exists within the VM representation. Similarly, where the VW representation 100 defines affordance elements, there may be a separate affordance specification file for each of those elements where affordance attributes are assigned to those elements. In
Referring to
Room attributes specification 66 includes data specifying a plurality of attributes that have been assigned to associated room 104 including information 74 specifying affordances located within the room as well as a set of environmental characteristics 76 associated with the room. The exemplary affordances associated with room 104 include a room capacity (e.g., number of seats), if the room includes a MediaScape system, a Virtual Puck system, a telepresence system, electronic whiteboards, a Surface Hub system, and/or a standard whiteboard(s), if the room is equipped to accommodate physically handicapped persons (e.g., is a table top height low enough to accommodate a person in a wheel chair), if the room is equipped with tint control glass so that visual privacy can be controlled, and if the room is open (e.g., exists within an open office plan) or is enclosed by wall or other room defining structure. Many other furniture and content sharing affordances and attributes are contemplated and the examples descried here should not be considered exhaustive.
Exemplary environmental characteristics or attributes associated with room 104 include visual privacy, sound level, foot traffic level, natural light intensity, HVAC white noise level, restroom convenience, refreshment room convenience, supply room convenience, availability of proximate supplemental rooms and user room ratings. At least a subset of the room specific environmental characteristics or attributes may be identified during a commissioning session and stored in a persistent fashion. For instance, convenience with respect to a restroom, a refreshment room and a supply room can be determined once and memorialized persistently for subsequent use.
In at least some cases, temporary sensors may be installed in a room for detecting other environmental characteristics once or over a period of interest and resulting characteristic values may be stored for persistent use. For example, natural light sensors may be temporarily installed in a room to detect natural light level within that the room and a natural light rating may then be stored for that room.
In some cases an environmental characteristic may be time of day and/or time of year dependent and in these cases, sensors may be used to detect a time based characteristic metric and store that dynamic metric with different times. For instance, in the case of natural light, level of natural light in a room varies with time of day and also time of year. Here, time dependent natural light metrics can be generated for an entire day or even a year and stored for use by the system. Similarly, time based sound level and foot traffic metrics may be generated and stored for a typical day.
At least some environmental characteristics will be dynamic. For instance, the available proximate supplemental room(s) characteristic indicates general availability of rooms near a specific room that are available (e.g., unscheduled for use) at any particular time. This characteristic changes as other rooms are scheduled and with respect to current time as rooms are occupied by other users. As another example, in some cases a permanent natural light level sensor may be located in a room to detect and report instantaneous natural light levels in the room (e.g., natural light levels change daily based on cloud cover and other dynamic weather related conditions). Other sensors for sensing current room characteristics are contemplated. Other dynamic environmental characteristics are contemplated.
The user room rating(s) characteristic (see end of list 76 in
Referring again to
The affordance use statistics for room 104 indicate average number of persons occupying room 104 when the room is occupied. Thus, as illustrated, on average when room 104 is occupied, 2 people are present in the room. As shown, MediaScape system is used 74% of the time the room is occupied, telepresence 55% of the time the room is occupied, and so on. Many other room occupancy and affordance use statistics are contemplated. For instance, use statistics may further break down the % occupancy statistics to indicate percentages when one person occupies the room, when two people occupy the room, when three people occupy the room, etc. As another instance, another use statistic may be what percentage of time the room is occupied when both MediaScape and telepresence systems are utilized.
In addition to assigning static attributes to model elements, real time sensor values from sensors (e.g., occupancy) located in a real world facility (see again
Still referring to
Some tickets may be generated by space users that observe or experience problems within room 104 that need to be addressed and others may be automatically generated by system server 20. For instance, a space user may generate ticket 1 when a telepresence system fails. In other cases, system server 20 (
Referring again to
User preferences may be specified by a user during some type of system commissioning procedure in some cases. Where a user does not specify preferences, there may be default preferences specified by the system. In some cases the system may automatically learn a user's preferences over time as the user selects and uses different rooms and affordances within facilities or as the user rates experiences with different rooms or affordances. For instance, if a user routinely selects rooms or affordances that receive substantial natural light and have low noise ratings, the system may automatically generate natural light and noise preferences for that user which are stored in specification 68 for subsequent use.
In
For this reason, in at least some embodiments, different information is added to VW views like view 101 shown in
As one other example, an IT specialist that maintains content sharing affordances may be presented with a view that highlights a room where the specialist is next scheduled to repair a teleconference system as well as another room that includes a MediaScape system that does not appear to be working properly and that is currently vacant, again, without showing occupancy/scheduled information for other facility rooms. As another instance, a space designer view may present interface tools for accessing room use as well as affordance use statistics that can be used to develop preferences insights that drive space redesign activities. Many other user type views are contemplated, each view developed to support users of specific types that have specific space related information needs.
Referring again to
Referring also to
In at least some embodiments display 80a may have width dimensions within a range between 2 feet and 6 feet and a height dimension within a range between 2 feet and 6 feet so that relatively large VW representations (e.g., see again 100 in
In some cases kiosk 40a may also include a presence sensor 86 or may at least have access to data that can be used to determine if a user is present/proximate the kiosk (e.g., from a camera in the general area of the kiosk, from a presence sensor proximate the kiosk, etc.). In addition, in some cases the sensor 86 may be able to identify a user's identity, either personal identity or user type (e.g., general space user, IT specialist, janitor, space designer, etc.). In this regard, information from a user's smart phone, a user's security badge or some other portable device may be obtained by sensor 86 to detect user identity and/or user type.
Kiosk 40a also includes some type of user input interface so that a user can interact with information and interface tools presented on display screen 80a. For instance, the interface may include a touch sensor integrated into the display screen 80a to recognize different types of user contacts and gestures on the face of the display 80a.
Throughout the figures, a hand icon 169 (see
Referring yet again to
In addition, each threshold may include an indicator device such as, for instance, a multicolor LED light indicator or the like 92 that is controllable by processor 82 to generate any of several different colors of illumination to indicate different states as described hereafter. The indicator light should be clearly viewable by users proximate interface 50 as well as located at a distance (e.g., down a hallway) therefrom when other facility structures and affordances do not block a remote user's view.
In at least some embodiments it is contemplated that space users may carry portable communication devices like smart phones, tablet computing devices, laptops or even wearable devices such as smart glasses or the like where VW representations and system interface tools may be presented to the user via one of those device types.
Referring again to
In some cases cameras 30b or presence sensors may be used as occupancy sensors within spaces. In addition to being used to detect occupancy, camera images or data from other occupancy sensors in rooms may also be processed by a system server (see 20 in
Referring yet again to
Sensors 30 may also include acoustic (e.g., sound) sensors, light (e.g., natural or device generated) intensity sensors, airflow sensors, temperature sensors, humidity sensors, odor sensors, activity sensors, etc., placed in different spaces or throughout a facility for generating environmental characteristic information at specific locations throughout the facility spaces.
Still other sensors may detect affordance use within rooms or generate information that can be used by server 20 to determine when room resources are used. For instance, in some cases when a telepresence system is used within a room, the telepresence system itself may operate as a sensor and generate a signal transmitted to server 20 indicating telepresence system use. In other cases, a camera within a room may operate as a sensor to generate images from which server 20 can detect when a telepresence system is used. Here, the images may simply capture when are remote user's image is presented on a system display screen and assume system use at those times. Any environmental characteristics sensed or any affordance utilization information generated may be used to modify the use statistics 67 and the environmental characteristic information 76 for the room as shown in
In still other cases it is contemplated that sensor information may be useable to automatically determine when room affordances malfunction or need maintenance for other reasons. For instance, where a user attempts to initiate a telepresence session in a space but fails to do so because the system malfunctions, server 20 may be programmed to automatically assume telepresence malfunction and may automatically generate a maintenance ticket for the room and system located therein. Here, the ticket may include a record of what the user did while attempting to use the telepresence system or the point in system operation at which the system failed as an aid to an IT specialist attempting to address the failure.
In some cases the system may enforce a hysteretic delay in generating certain types of maintenance tickets such as, for instance, requiring two different users to consecutively fail session initiation with a single telepresence system. In some cases a telepresence system or other content sharing affordance itself may track failed attempts and transmit a ticket initiation signal to serer 20 which is stored as a maintenance ticket attribute (see again 72 in
Referring now to
Referring still to
Referring again to
Referring still to
Facility hierarchy field 133 and space list field 134 operate together. Hierarchy field 133 includes a facilities granularity selection tool that enables a user to select any one of region, location, space or room options to move within the system dataset to access different levels of facility and space related information. For instance, in
In
When one of the icons in list field 134 is selected, the selected icon and associated room in view 140 may be highlighted or otherwise visually distinguished so that the user has a spatial understanding of which room any presented information is associated with. Each room icon in field 134 has a circular availability indicating field (e.g., see 280 in
In at least some embodiments rooms of special and specific types or other affordances within facility views will be color coded to indicate locations of those rooms within the views. For instance, in
In addition to being able to change the elevation and angle of viewing, the system also enables a user to zoom in on a 3D VW representation presented in field 120 to see space and affordance details. Zooming may be initiated via a two finger touch and expanding gesture on the kiosk display screen as known in the computer interface arts or via some other type of input device. In other cases a user may be able to select (e.g., double tap) a room in a presented view causing the system to zoom in on that room to an optimal degree and to change perspective with respect to the room (e.g., change from west looking in a zoomed out view to north looking in a zoomed in view) so that the view of the room is optimized given room orientation, locations of other facility features (e.g., opaque walls or affordances that may block portions of some views of the room), affordances that are located within the room, and affordance juxtapositions (e.g., room locations and orientations; e.g., so that all tables, seating units, content sharing affordances and other interesting features of the room are visible).
While VW immersive views of space where room states are color coded enable a user to determine room availability states, these views impart much more information that informs space choices in ways that are not possible using other known space search tools. To this end, while other space search tools may indicate capacity and IT affordances associated with a room 104, the immersive interface offers much more information a user can visually perceive and use to select preferred space/rooms/affordances. For instance, a user viewing space 104 in the zoomed in
In addition and importantly, a user can perceive all of these space attributes and more in a glanceable and essentially intuitive fashion. In this regard, consider the complexity associated with clearly describing all of features (i) through (x) and more in some cases in text or list format and then presenting that text description to a user via an interface. In addition, consider the complexity of consuming that text or list description when a user encounters the description via an interface. Instead, a simple glance at space 104 as shown in
Referring to
See also in
Referring again to
A home icon 147 is selectable to return to the default or “home” view of a facility VW representation (e.g., see the north facing elevation view in
Filter icon 149 is selectable to access filter capabilities enabling a user to search a facility for rooms or other spaces that meet user specified criteria. For instance, in at least some cases a user may be able to specify all rooms having an integrated Surface Hub system causing server 20 to identify those rooms and highlight or otherwise visually distinguish those rooms in the VW representation.
Maintenance icon 151 is selectable by a user to generate a maintenance ticket or request for a room or other space.
Full view icon 153 is selectable to increase the size of the viewing field 120 to include essentially the entire face of a kiosk display screen 80a (see
As described above, different people will use the disclosed space viewing and information system differently to view different information types and to use different system applications. Hereafter several exemplary system operations that will be useful to different typed of system users and how the system supports those user are described.
Space Finding
Referring again to
Referring to
At block 306, space occupancy is detected in each room. At decision block 308, if a room remains unoccupied, control passes back up to block 302 where the process described above continues to cycle. If a user enters a previously unoccupied room, at block 308 control passes to block 310 where the room is scheduled for use for a short duration (e.g., 15 minutes) and at block 312 the room representation for the newly occupied room is changed from green to red to indicate a current occupied or scheduled status. In addition, the threshold interface indicator is colored red to indicate unavailable status (see 50b in
Continuing, at block 314 a 15 minute timer is started to time out the scheduled period for the room and control passes to decision block 316 where server 20 monitors the timer value. While the timer is counting down, control passes to block 320 where server 20 continues to monitor the room for occupancy. At block 320, if the room is unoccupied for 5 minutes, control passes to block 322 where the remainder of the scheduled period for the room is cancelled and then control passes back up to block 302 where the process continues to cycle and the room representation and interface indicator are reset to green colors to indicate availability. If the room remains occupied (e.g., is not vacant for at least 5 minutes at block 320), control continues to loop back up to block 316 where the timer value is monitored.
Referring still to
Variations on process 300 are contemplated such as, for instance, restarting the 15 minute timer prior to the end of a 15 minute period (e.g., after 10 minutes of a prior 15 minute duration), resetting a shorter or longer duration for an extended occupancy period (e.g., shorter or longer than the original 15 minute duration), etc. As another variation, even unoccupied spaces that are scheduled to be occupied imminently may be considered occupied for the purposes of coloring room representations of kiosks as well as threshold interface indicators to avoid a user entering a space that will be occupied by another in a short time. For instance, if a space is scheduled for use within the next 20 minutes, that space may be considered occupied and unavailable and therefore may be indicated as red throughout the system.
In at least some cases it is contemplated that the threshold display screen may present different information types at different times and in different sizes so that users searching for space to use are presented with optimized information for assessing if they should occupy a space. To this end, a primary consideration when assessing if a space should be temporarily occupied for some activity is how long the space is available for. For example, if a user thinks he needs a space for 25 minutes, if a first space is only available for 20 minutes but a second space is available for an hour, all other things being equal, the user should select the second space. In this example, while other space and scheduling related information may also be presented on a threshold interface screen, in at least some embodiments a time available indication may be presented in a large format that should be easy to see from a remote distance (e.g., 8-25 feet away). In this regard, see threshold interface 50a in
Once a room is occupied or is considered occupied (e.g., within a short time of a scheduled occupancy), the server may change the threshold interface information to again provide optimized information more prevalently than other information types so that information can be consumed from remote distances. For instance, after a meeting starts in a space, server 20 may switch over to presenting a title for the meeting in large bold print (see 351 in
Referring again to
In
When a space is selected for immediate/current use via a kiosk, in most cases the user will travel to that space shortly after selecting scheduling icon 364. For this reason, while room 104 may be reserved for the entire 28 minute current availability period, server 20 may start tracking a travel timer so that if the user does not arrive at room 364 within the duration of the travel timer, room 104 is again released for others to use. Thus, in some cases once the user selects icon 364, server 20 will initiate count down of a 10 minute travel timer and if the room 104 is not occupied prior to that timer timing out, server 20 will release room 104 for others to use. In at least some cases once icon 364 is selected, kiosk 40a will provide a message to the user that the space should be occupied within 10 minutes or else it will be released for general use for the remainder of the current availability period.
In at least some cases when tags or indicator fields in addition to space representation 100 are provided in the viewing field 120, the tags may be presented at locations that do not or that only minimally obscure viewing of VW representation information. For instance, see in
In cases where tags are assigned to rooms in a representation 100, as the current view of that representation is changed by changing the viewing angle and/or elevation, the tags in at least some embodiments will rotate so that they continue to be fully observable within the new view. In these cases, as the view changes, the locations of the tags may also change so that the tags minimally obstruct a user's view of representation 100 or of the colored rooms in that representation.
As another example of using the present system to search for a preferred room, referring again to
Upon initially viewing screen 80a, the user can quickly ascertain which conference rooms are available for immediate use by observing the green colored rooms as well as which of those rooms are conveniently located with respect to a supply room. If restrooms, refreshment rooms or other special room types were colored differently, convenience with respect to those rooms for each of the green available rooms can also be glanceably discernable.
Recognizing that the green colored conference room labelled 104 in
To better understand how room 104 is afforded and if the room meets the user's requirements, the user may select room 104 in the
At this point the user could stop searching for a room to use and could instead schedule use of room 104 prior to travelling to and occupying that room. In the alternative, the user may want to access even more information or attributes about room 104 that is not easy to express in text or list form. For instance, what does the room look like, what is the arrangement of affordances within the room, can the affordances be moved within the room to different locations, if others can see into the room, to what extent and from which directions, if people in the room can see out of the room, to what extent and in which directions, what is the orientation of any whiteboards or common emissive surfaces within the room with respect to glazed walls, etc.
In some cases the user may select a 360 degree view icon 179 to open up a 360 degree image viewer window as shown at 210 which can be manipulated to change the FOV from a central location within the room via a panning tool 212. While 360 degree views are interesting, they only allow a user to select FOVs from a single location within a room and typically present distorted images that are not very useful when attempting to discern many different types of space characteristics.
One other alternative to access additional useful information about room affordances that is consistent with at least some aspects of the present disclosure is to simply zoom in on a room of interest. For instance, the user may double tap on room 104 causing the system to automatically zoom in and present an optimized view (e.g., zoom level, viewing angle and viewing elevation) of the room 104 including affordances located therein. To this end, see the zoomed in view 117 shown in
It should be appreciated that the user's sense of the fourth floor east space as well as room 104 and associated affordances is substantially greater using the 3D space representations described above. The 3D representations are like a different, more informative, and far more efficient language that conveys more information about preferred room affordances in a shorter time than any other known type of space finding interface type.
Continuing with the example above, if the user is dissatisfied with room 104 when viewed in a close up zoom mode (e.g., the user may not want a room with two glazed walls) or at any other time while using kiosk 40a, the user can zoom back out to the
If, after having considered optimized views of each of rooms 104 and 108, the user is still dissatisfied with those choices, the user can again zoom back out to see a more expansive view of VW representation 100, select another green space to zoom in on, and attempt to locate a space that is better suited to the user's preferences.
As yet another alternative, at least some embodiments of the present disclosure enable a user to use a space filtering tool to identify spaces that meet at least a subset of user requirements for a space. For example, referring to
Referring to
Again, at any time, the user can zoom in to any one of the rooms or a more focused area that includes multiple rooms to glanceably see many more aspects of room design and affordances that may affect user preferences. Thus, in
In addition to being used to find and/or reserve rooms/affordances for immediate use, the disclosed system can also be used to schedule room/affordance use for future activities. To this end, referring now to
Timeline window 470 presents a timeline including the current time of day indicated by arrow 474 and showing time slots when the associated room 104 is available and when the room is reserved for use by others. An hour default period is automatically presented as shown via an hour bar icon 476 for scheduling the next hour of use of room 104, assuming that the room is not scheduled for use by another user during that period. Window 470 also includes a selectable schedule icon 478 selectable to schedule room 104 for the default period 476. In at least some cases the user can move icon 248 to the right on the number line to change the time the user is attempting to schedule (e.g., to select a later time). In some cases the user can extend of shorten the bar 476 duration by selecting an edge of the bar and dragging that edge toward or away from the opposite edge. Thus, the
Whenever a user indicates a desire to schedule immediate use of a room using one of the kiosks 40a, 40b or another user interface (e.g., one of the threshold interfaces 50), server 20 may provide a “path” overlay on the VW representation showing the user the fastest way to get to the scheduled room. To this end, see
In at least some cases where imminent meetings or room use is prescheduled when users arrive at a kiosk, kiosk 40a will automatically present guiding information for locating rooms reserved for those specific meetings. For instance, referring to
Referring now to
Referring still to
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As described above, in at least some cases, the disclosed system will be able to detect identity (e.g., via a portable computing device, identification badge, biometric sensor devices, entry of user ID and password, etc.) of users viewing a system kiosk 40a and, in those cases, it is contemplated that server 20 may automatically serve up user specific room discovery and/or guidance information. For example, where a user arrives at kiosk 40a in
In other cases the system server 20 may automatically provide preferred room and other affordance options to a user that arrives at a kiosk based on user identity. For instance, assume a user arrives at kiosk 40a in
Where one or a subset of the workstations meet the user's preferences, the system may automatically highlight those options on representation 100 for the user to see. In this regard, see highlighted space 650 and associated popup window 652 indicating the location of preferred workstations. Highlight 650 and indication 652 refer generally to an area and indicate that 2 out of 6 workstations in the area are currently being used to give the user a sense of the crowdedness of the group of 6 stations. In other cases it is contemplated that separate preferred and available workstations may be highlighted on representation 100.
In at least some cases when a user arrives at kiosk 40a and is not prescheduled to use a room or other affordance imminently, server 20 may identify at least one preferred room or affordance of each of at least two different types that is available for use and that can be offered or suggested to the user. For instance, when the user arrives at the kiosk, the user may be in search of a personal workstation or perhaps a conference room for a meeting. Here, server 20 may automatically apply user preferences to two or more different space types (e.g., workstations, small conference rooms, and large conference rooms) and may suggest one of each of the space types that is preferred. To this end, see again
While BIM model elements have been described in the context of 3D spaces associated with defined rooms above, it should be appreciated that other 3D spaces within representation 100 can be similarly defined as model elements and attributes can be assigned to each of those spaces in a fashion similar to that described above with respect to the room elements. To this end, see, for instance,
Once attributes are associated with space model elements, those attributes can be presented to a system user when considering space or affordance selection in a manner similar to that described above with respect to rooms. To this end, see again
In at least some cases it is contemplated that server 20 may be programmed to automatically adapt at least some 3D volumes of model space elements where one or more attributes define an element. For example, in the
In still other cases, a system processor may use prior detected environmental characteristics and associated use characteristics and times to assess likely space characteristics during subsequent periods of time to provide even better guidance on space selection to users. For instance, where a user or a team needs a space for a five hour period and strongly prefers minimal noise, the system may automatically attempt to an available space that, based on prior detected characteristics over similar durations (e.g., Monday morning from 7 until noon), should meet the group's preference for minimal noise. Here, the system may only suggest spaces and periods that meet or at least best meet the user's preferences.
Going one step further, in the above example, the system may be further programmed to look at space schedules of all spaces within a facility area and prior sensed environmental characteristics to identify optimized spaces and times for specific meetings that are most likely to meet group or user preferences. For instance, if the area surrounding a particular conference space is low noise most of the time but is relatively noisy when three adjacent conference spaces are simultaneously occupied, the system may automatically rule out that particular space for a team when adjacent spaces are occupied for at least a portion of a period when a team needs a quite space. Thus, here, when a team needs a conference space in a quiet environment for 5 hours, a system processor would identify all conference spaces available for a five hour period having a capacity that can accommodate the team and for each period, would assess likely noise levels based on schedules of adjacent spaces as well as sensed noise/sound data during prior periods when adjacent spaces were occupied, and would only suggest conference spaces that are quiet during 5 hour periods. This concept of assessing likely future space characteristics based on prior sensed characteristics and future schedules is referred to generally herein as “predictive space guidance”. Other predictive space guidance concepts are contemplated (e.g., level of natural light based on prior detected characteristics and weather forecasts, space temperatures based on prior detected characteristics and weather forecasts, etc.).
While views of representation 100 are described above in the context of large kiosks 40a, 40b, etc., in at least some cases it is contemplated that similar views may be presented to space users via other interface devices. For instance, representation views and interface tools may be presented via threshold interfaces 50 or even via portable hand held smart phone or other computing devices. By providing other interfaces to the disclosed system, users can search for space rooms and affordances at any time and do not have to be located at kiosk locations. For example, assume a user is located in room 104 in
Referring again to
While the disclosed system is particularly useful for providing space and room related information to users that are seeking specific spaces to use to facilitate specific activities, once the system is provided for space discovery purposes, the system can also be used to provide space related views to other users for other purposes. Importantly, while the costs associated with developing and maintaining a full space viewing system for other purposes may not be justifiable, when the underlying system for space discovery is used to develop those views, the cost factor is essentially eliminated.
One general group of people that operate in facility spaces that can benefit from different space views akin to the views described above includes maintenance personnel such as, for instance IT specialists responsible for maintaining IT affordances in working order and janitors/cleaning personnel that clean rooms and other spaces between uses. For example, in the case of an IT specialist, when a telepresence system in a facility room stops working, the specialist needs to be notified, know the location of the system that malfunctioned and also understand how the specialist can work maintenance of the system into his schedule as efficiently as possible given other IT related maintenance demands. Here, when an IT specialist arrives at a kiosk 40a within a facility 14 to repair or maintain affordances, the specialist should have access to a space view that enables the specialist to quickly assess locations of all rooms that include malfunctioning IT affordances.
In addition, it would be advantageous if server 20 could order the rooms in an optimized order of maintenance based on one or a combination of factors. For instance, one maintenance order factor could be time since a malfunction has been reported so the order would list maintenance jobs first to last based on order submission date and time. In other cases maintenance order may be selected based on space use so that, for instance, if a first space is used much more than a second space, maintenance in the first space would take precedence over maintenance in the second space. As another instance, where telepresence systems are used much more often than MediaScape systems, telepresence maintenance may take precedence over MediaScape maintenance. As still one other instance, where a first space is scheduled to be used all afternoon and a second space is not, maintenance in the first space may take precedence over maintenance in the second space. Where a space that needs maintenance is currently being used, that space may be placed near the end of the list of maintenance activities to perform.
In some cases IT affordance malfunctions may be identified by users in the course of using affordances and facility spaces. In this regard, see again
In at least some cases, when a user generates a maintenance request for a room, server 20 may automatically identify other users scheduled to use that room in the future and may automatically generate notifications to each user indicating the nature of the maintenance request. For instance, if the request indicates that a telepresence system malfunctioned, the e-mails may simply include a notice that telepresence in the room may not be operational. Here, the idea is that if users scheduled to use the room in the future need the telepresence system, they would have the opportunity to seek a different space that has an operational telepresence system.
In other cases, server 20 may be programmed to automatically identify one or more other rooms that have operational telepresence systems and may provide e-mails that includes an option to schedule future meetings in one of those spaces. In still other cases where another room with an operational telepresence system is available during the time slot associated with a future meeting, server 20 may automatically reschedule the future meeting for the other room and send e-mail confirmations to meeting invitees.
Referring now to
The exemplary IT specialist view 800 shows the entire fourth floor east wing representation 100 with overlays and other information added to that representation. A first feature of note is that a room including a first IT affordance to be repaired is highlighted green so that that room 104 stands out on view 800. While not shown, second, third and other rooms in which repairs or maintenance is required may also be highlighted a different color so that those rooms stand out. A second feature of note is that a maintenance log 754 including all IT maintenance tasks to be performed in the facility shown at 800 is presented above representation 800. The exemplary log 754 includes a list of maintenance tasks including two telepresence problems, a Virtual Puck problem and a MediaScape problem where the problems are listed in an order determined by server 20 using whatever rules the system applies for ordering maintenance requests. Each log entry indicates the problem, the room or space in which the problem exists and when the maintenance record was initially generated. Check boxes are provided for each log entry that are selectable by the IT specialist to indicate that requests have been resolved. The first entry is colored green like the room 104 associated therewith in at least some embodiments.
Referring still to
In at least some cases when an IT specialist is in the facility associated with view 800, server 20 may automatically mark all rooms to be maintained in the next N hours as unavailable for use in the scheduling software to ensure that those rooms are unoccupied when the specialist arrives to maintain or repair affordances therein. In some cases N may be an hour, in other cases it may be 2-3 hours, and in still other cases N may comprise an entire business day. N may change dynamically based on scheduled use of all rooms in the facility (e.g., when most rooms are scheduled, N may be shorter to make sure at least some rooms are available for use when needed). Where there is an order of repair as shown in
Where a specialist is working in one room and a next room becomes occupied by a user prior to the specialist finishing up in the first room, server 20 may automatically switch the maintenance order so that the specialist is directed to a different room to maintain affordances, rerouting the specialist back to the second room once it is again unoccupied and the specialist has time to address the second room request.
While not shown, in at least some cases it is contemplated that way finding colors may be assigned to different threshold interfaces to help guide IT specialists about within a facility from room to room between maintenance activities as described above with respect to the general space user guidance.
While space users may generate IT maintenance requests, in at least some cases IT affordances themselves or server 20 may detect malfunctions and automatically generate maintenance records akin to those shown in window 754 in
In the case of janitorial services, whenever possible, facility spaces should be clean and stocked with supplies whenever users enter the spaces to initiate meetings or other activities. In cases where rooms and spaces are heavily scheduled, there are only small time windows between space uses during which spaces can be cleaned and refreshed. It seems like it would be easy for a janitor to just arrive at the scheduled end times of meeting to clean up rooms and then be gone prior to initiation of the next meeting. Unfortunately, in reality, in many cases meetings or other activities run over scheduled end times and therefore cleaning periods between meetings do not exist. The result is that rooms are often only cleaned after two, three, or more consecutive meetings occur in the same space or at the end of a morning or day.
The disclosed system can operate more effectively by providing a cleaning plan to facility janitors that guides the janitors from room to room in a coordinated fashion based on room schedules as well as sensed space occupancy and space use statistics. Thus, for example, as a simple rule, server 20 may detect when a space has not been cleaned between three consecutive meetings and may schedule the space for a cleaning after the third meeting has ended to make sure that each facility room is cleaned at least after every third meeting. As another simple rule, where a first space has not been cleaned between three consecutive meetings and a second space was cleaned just prior to a current meeting, server 20 may schedule cleaning of the first space prior to the second space at the end of the current meeting. As still another simple rule, server 20 may schedule cleanings of spaces that are used for longer meetings prior to scheduling cleanings for spaces that are used for shorter meetings. Many other cleaning scheduling rules are contemplated.
As in the case of the IR specialists view shown in
While not shown, it should be appreciated that maintenance type views may be available for other types of facility employees. For instance, a facility manager responsible for ordering new furniture and other affordances may have an interface akin to the IT specialist's interface shown in
Space use statistics are useful to space use designers when assessing which rooms and affordances are preferred by users so that the designers can modify or replace underperforming spaces to increase use and user satisfaction. In at least some embodiments it is contemplated that server 20 will be programmed to present special statistical space use views to space designers. To this end, see, for instance,
Icon 150 can be used to rotate view 900 and to change elevation. In addition, again, a user can zoom in on different portions of the larger view 900 and the percent use tags will remain associated with the different spaces. In this way, a designer can see percent use as well as visually and glanceably see different space characteristics and why one space may outperform other similar spaces in ways akin to a general space user looking at spaces and preferring one space to others in the VW representation/views described above. As shown in
In at least some cases, as seen in
While the invention may be susceptible to various modifications and alternative forms, specific embodiments have been shown by way of example in the drawings and have been described in detail herein. However, it should be understood that the invention is not intended to be limited to the particular forms disclosed. For example, while at least some general user interfaces described above indicate different room or space states with a limited number of color overlays or highlighting so that the interfaces are extremely intuitive to use and threshold interfaces likewise use a limited number of illumination colors to indicate states (e.g., green indicating available and red indicating not available), in other embodiments many other colors or other ways to visually distinguish may be used to indicate other space or room characteristics or states in other embodiments. For instance, another color or a blinking red color may indicate a room that is scheduled to be vacated within the next 10 minutes, another visual effect may indicate a room scheduled to be used for a meeting within 10 minutes, another visual effect may distinguish available and reservable rooms from available and non-reservable rooms, another visual effect may indicate locations of space users that are on a specific team or in a specific department, etc.
As another example, in at least some cases a default kiosk view may be the general space user views described above and other views like a designer's view, an IT specialist's view, a janitor's view, etc., only be provided automatically when a user of one of those types is detected adjacent the kiosk. In other cases, any user may be able to access any of the user type views via a selection tool presented on a kiosk display.
In some cases where a user selects a space for use that does not fit perceived requirements well, server 20 may be programmed to attempt to guide the user to select a different space. For instance, where a first user arrives at a kiosk for a meeting that is scheduled to include the first user and three other invitees and the user selects a 12 capacity room, the system may automatically request a confirmation that the user's selection was intended and may include an admonishment that the relatively large capacity room should be used for larger meetings with more attendees.
Referring again to
In some embodiments server 20 may route a user by a rest room and a refreshment room on her way to a room to use to enable the user to use those resources if desired. This is especially true in cases where a user is prescheduled for an activity in a space and arrives early for the prescheduled activity.
In some embodiments when a user is identified at a kiosk and server 20 uses user preferences to identify an optimized room or space or several rooms or spaces that meet the user's preferences, server 20 may automatically change the VW view to best show one, a subset of all of the identified spaces. Similarly, server 20 may automatically zoom in to an optimized view of a space or room for the user to see visually perceivable space and affordance features of preferred spaces or rooms.
In addition to indicating locations of occupied and unoccupied spaces as well as different environmental characteristics of spaces within a facility, the system may also be set up to present other way finding information based on locations of different groups of people or enterprise departments. For instance, the system may be set up to present information to a user on the location of a human resources department, a legal department, an accounting department, a specific team of people, etc. To this end, see, for example,
Referring still to
Thus, the invention is to cover all modifications, equivalents, and alternatives falling within the spirit and scope of the invention as defined by the following appended claims. To apprise the public of the scope of this invention, the following claims are made:
This application claims priority to U.S. provisional application Ser. No. 63/006,987 which was filed on Apr. 8, 2020 and which is titled “Wayfinding Services Method and Apparatus” which is incorporated herein in its entirety by reference.
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