The disclosure relates generally to a system and method for recommending user interface elements of a web page and more specifically to a system and method for recommending widgets for a webinar or for the landing page of a presentation.
When a person creates a new on-line presentation or new content, it is desirable to create a landing page for the content or webinar. Thus, a presenter needs to set up a landing page for the content. However, the presenter does not know which combination of user interface widgets in the landing page or webinar render the best engagement for any particular type of content. The look of a landing page is fundamental for a good presentation. Some audience members will not properly engage with the content if it is irrelevant, static, or uninteresting. The right selection of interactive widgets is critical to a highly engaging online content experience. And a highly engaged viewer is critical to proper dissemination of information, or collecting behavior profiles about a prospect from a marketers' perspective.
There have been a lot of solutions proposed to improve the user's engagement with web content. However, the problem is always treated from the viewer perspective. For example Aimojo uses tags to recommend customized content for the user and find a meaningful distance to recommend the topics near to user's likings. A user can add this plugin to a web page and it will recommend more customized content for the user. An another example, Kindred Posts uses machine learning to analyze how a website's visitors navigate the site and recommends content based on their interest. Those approaches have proven to increase the amount of time spent in a web page.
The problem with the other approaches is that are not suitable for recommending user interface widgets. Specifically, since a presenter has only one chance to catch the audience's attention, it is desirable to improve the chance of high engagement. It is thus desirable to be able to recommend one or more user interface widgets in a landing page which is a technical problem that has not been overcome and it also a problem unique to the web pages and the Internet.
The disclosure is particularly applicable to user interface widget recommendation system and method integrated into a web presentation system for recommending user interface widgets for a landing page for an event and it is in this context that the disclosure will be described. It will be appreciated, however, that the system and method has greater utility since it may be used to recommend user interface widgets for other systems, the widget recommendation system may be a stand-alone system or have a software as a service (SaaS) architecture that provide widget recommendations to third party systems and the widget recommendation system may be used to recommend the widgets for other pages, other applications and the like. Furthermore, the widget recommender may be used for various different types of content including the web presentation in the example below, a webinar, an interactive video or a flipbook. The webinar, presentation, interactive video, flipbook, etc., may be known as an event.
The one or more user interface widgets (with each user interface widget also being referred to simply as a widget) that may be recommended by the system may include, for example, a Player media widget, Player slide widget, Player Q&A widget, Player online help widget, Resource list widget, Speaker bio widget, Survey widget, Player URL target widget, Twitter widget, Contact us widget, Share this widget, Group chat widget, Email widget, Player rich text widget, LinkedIn widget and Facebook widget, among others. The player media widget plays the audio and/or video for a webinar or event. For archived events, this widget allows attendees to pause, fast-forward, or rewind the presentation or event. The player slide widget displays the slides that are presented to the audience during the event. The Slides widget will also display polls, surveys, and video clips that are pushed to the slides section. The player Q&A widget allows attendees to submit questions at any time during live or on-demand events. The resource list widget lets a presenter of an event add documents, presentations, URLs, podcasts, and other content to the event. The speaker bio widget allows a person to introduce the presenter for an event with important information such as their name, photo, title, company, and a brief biography. The survey widget allows a person to survey the audience during an event. The widget allows the person to ask multiple choice, true/false, and open-ended questions, and attendees reply directly from within the event. The player URL target widget allows a person to direct event/webinar attendees to a related URL and the person can either provide a link that, when clicked, will open in a new tab, or the person can have the website load within the widget window. The Twitter widget allows the attendees of the event to view one or more Twitter feeds from within the event, such as an ON24 webinars. The share this widget allows attendees of an event to share the event/webinar's title, description, and URL with their friends and colleagues on 17 popular social media sites. The group chat widget allows audience members, using the Group Chat widget, to directly chat with one another. The widget can be configured to allow anonymous participation or show users' names in the text chat display. The email a Friend widget provides an easy means for viewers/attendees to share information about the event/webinar with their friends and colleagues. The player rich text widget allows text to be added to the webinar console. The LinkedIn widget allows the audience to connect with the company of the presenter of the event via LinkedIn. For example, audience members can follow the company's or the presenters LinkedIn page, see who else in their network is following the company's or the presenters LinkedIn page, and share the company's or the presenters LinkedIn page with the public, their connections, groups, or private individuals. The Facebook widget allows attendees to connect with the company of the presenter of the event by liking and sharing the Facebook page of the company with their connections on Facebook.
Each user interface widget that appears on a web page, such as landing page, is a visual icon that appears on a web page. When the widget is clicked/selected by the user when the user interacts with the one or more widgets, the widget causes an action unique for the particular widget. For example, the page may have a Q&A widget that creates a Q&A interface into which the user can type a question. In one embodiment of the system, each widget may be a plurality of lines of computer code that may be executed by a processor (such as a processor of the attendee's computer) to implement the function for that widget. The page with the event and the one or more user interface widgets may be known as an event page.
In the exemplary embodiment described below, the look of a landing page is fundamental for a good presentation and some audience members will be disappointed if the page shows unimpressive features. Thus, the system recommends the best combination of user interface widgets to increase the chances of good audience engagement. The system will recommend a set of widgets to fulfill this purpose. The systems makes a recommendation based on the engagement reported in content previously posted, evaluating which widgets worked better for every type of content. For example, the system may make recommendations based on the user interface widgets used in other similar landing pages that obtained high engagement in the past. In this disclosure, high engagement refers to having an Engagement Score greater than 5 when the engagement score range is from 0 to 10, where 0 means no engagement at all and 10 is the maximum engagement. The Engagement Score is a single number used to measure attendees' participation, interactivity, and use of webcast/event features. The Engagement Score's algorithm weighs the points based on their impact on viewer interest, the factors may include: Length of time watching the webcast; Number of questions asked; Number of polls answered; Number of complementary resources viewed; Number of widgets opened on the console; and Completion of the webcast survey. The higher the score, the more engaged a viewer was during the webinar/event.
In the embodiment shown in
These methods address a technical problem of being able to determine and recommend user interface widgets on an event page for increasing attendee engagement for a presentation. Thus, existing systems that select widgets via human beings cannot achieve the solution of the disclosed system and method or the accuracy of the recommended user interface widgets that improve attendee engagement. Furthermore, the system and method provide a technical solution to the problem using technical features (including the feature extraction, co-occurrence matrix and the recommended widgets) to achieve the recommended one or more user interface widgets that demonstratively improve attendee engagement for a landing page of a piece of content/presentation. The disclosed system and method is also not just generic computers, but are specially configured and programmed systems (computers with instructions that specially configure the computers) that achieve the technical solution. The disclosed system and method also has the co-occurrence matrix for widgets and the recommended widgets that are like a set of rules to perform facial animation, that are executed by a computer system that provide that technical solution. Furthermore, the user interface widgets, the event page, the co-occurrence matrix and engagement using user interface widgets require computers and the Internet and were a problem that did not exist before computers and the Internet.
The communication path 34 may be a wired path, a wireless path or a combination of the wired and wireless paths. Each piece of the path may be a wired network like Ethernet, a wireless computer network, a wired computer network, a wireless digital data network, a cellular digital data network, a WiFi network and the like. The communication path 34 may use various communication and data transfer protocols. For example, in one embodiment, the communications path may use TCP/IP and HTTP or HTTPS data transfer protocols and the HTML data protocols.
The backend 36 may be implemented using one or more computing resources, such as cloud computing or AMAZON WEB SERVICES® (AWS) resources or server computers. The computing resources used to implement the backend 36 are specifically configured such that, although the computing resources alone are generic computer elements, the combination of the computing resources and the software/hardware described below results in specialized hardware/software that performs the processes of the system as described below.
The backend 36 may include a presentation generator and streamer element 36A and a user interface widget recommendation engine 36B. The presentation generator and streamer element 36A may be used to help a presenter to generate each presentation, store the presentation, allow the user to control the presentation and delivery the presentation to each attendee and gather data about each attendee for each presentation. The widget recommendation engine 36B is used to extract features about widgets and engagements from past events, may generate one or more recommended widgets based on the extracted features and may present the one or more recommended widgets. In some embodiments, the widget recommendation engine 36B may also perform testing of widgets and automatically select one or more widgets for each particular type of event. In the example in
Each of the presentation generator and streamer element 36A and the widget recommendation engine 36B may be implemented in hardware or software or a combination of hardware and software. When each of the presentation generator and streamer element 36A and the widget recommendation engine 36B is implemented in hardware, each of the elements may be a specialized hardware device, such as a field programmable gate array, microcontroller, etc. that may be configured to perform the processes of the presentation generator and streamer element 36A or the widget recommendation engine 36B so that each of these elements is implemented using a specialized piece of hardware. When each of the presentation generator and streamer element 36A and the widget recommendation engine 36B is implemented in software, each of the elements may be a plurality of lines of computer code/instructions that may be executed by a processor of a computing resource of the backend 36 so that the processor is configured to perform the processes of the presentation generator and streamer element 36A or the widget recommendation engine 36B so that each of these elements is implemented using a computing resource with a plurality of lines of computer and it is the plurality of lines of code and the processes implemented that provide the technical solution. When each of the presentation generator and streamer element 36A and the widget recommendation engine 36B is implemented in hardware and software, each element may be a combination of the above described elements that again is a specialized computer system that implements the processes and provides the technical solutions. In the software implementation, the widget recommendation engine 36B may use Python code for the classifier and the database engine for the feature extraction and Java for the services. Furthermore, the system may utilize Java-Based Rest API calls to communicate the backend and frontend as shown in
In one implementation, a POST request may be used to communicate the new event data to the backend 36. The recommendation element 49 may be a user interface as well that may be displayed to a presenter of a particular presentation/event and may show one or more recommended user interface widgets to add to the landing page of the new event. This user interface may be generated for each presentation/event based on the output of the recommendation engine 36B. In one implementation, the data used to generate the user interface may be delivered from the backend to the recommendation element 49 using a POST request.
The backend 36 may further comprise a feature extraction element 40 and a recommender element 44. These two elements cooperate to perform the widget recommendation process and generating the one or more recommended widgets for each presentation/event. In the embodiment in which the backend automatically selects the recommended widgets for a particular presentation, the recommender element 44 may also perform that programmatic selecting of the one or more widgets for the landing page of the particular event. Each of the feature extraction element 40 and a recommender element 44 may be implemented in software or hardware as described above and may together be a specialized piece of hardware or software that provides the technical solution of the recommended widgets that improve engagement for the event. Furthermore, the one or more user interface widgets and the landing page are unique to the Internet and computers and necessarily use a computer. Furthermore, the various aspects of the technical solution cannot be performed by a human with pen and paper.
The feature extraction element 40 may include a database 41 and a feature extractor 42. The feature extraction element 40 may receive the characteristic data about each event through the POST request and all of that data may be stored in the database 41. The feature extractor 42 may be an algorithm/process that performs feature extraction based on part on the data about each event and the feature extractor 42 may loop over every event to extract the features. The features extracted during this process may be communicated, in one embodiment, using a GET request, to the recommender 44. During the feature extraction, for each event, the features of the industry for the event, the application for the event, the category of the event and the sector for the event may be extracted and each feature may be given a score for the particular event.
The recommender 44 of the backend 36 may further the database 41, a co-occurrence matrix and recommendation process 45 and a save process 46 to save the recommendations into the database 41, such as by using a POST request. The one or more recommendations for each event may then be communicated to the recommendation element 49 of the frontend 32.
An example of a co-occurrence matrix is shown in
Returning to
In one example, a new event (that is a new event for which a recommendation of one or more widgets is requested) may have the following characteristics: ‘Biotechnology’,‘Sales Training’,‘Training/Learning’. In this example, the feature vector for these characteristics may be: Resource list: 60, Speaker bio: 42, Survey: 21, Player URL Target: 1, 0 for the other widgets. In this example, the events with the same Industry, Category and application are grouped in a matrix, a row represents the widgets used in every event where every column represents a widget. We summed along the columns (same type of widget). The widgets that occurred in less than 30% of the events in the group are eliminated (the column value set to 0).
As shown in
As shown in
Continuing the example above for the event that has the following characteristics: ‘Biotechnology’,‘Sales Training’,‘Training/Learning’, a recommending process, get_recommendation(‘Biotechnology’,‘Sales Training’,‘Training/Learning’), results in the following exemplary output:
Using the above scores or the recommendation vector shown in
In the embodiment in which the recommendations are used to automatically select the widgets for the landing page, depending on the account settings, the system may automatically pick the optimal widget configuration based on use case, or present a prompt to the user, letting them know that their current configuration does not contain the best mix of widgets for optimal audience engagement, allowing them to opt-in and add those widgets to their Audience Console.
The foregoing description, for purpose of explanation, has been described with reference to specific embodiments. However, the illustrative discussions above are not intended to be exhaustive or to limit the disclosure to the precise forms disclosed. Many modifications and variations are possible in view of the above teachings. The embodiments were chosen and described in order to best explain the principles of the disclosure and its practical applications, to thereby enable others skilled in the art to best utilize the disclosure and various embodiments with various modifications as are suited to the particular use contemplated.
The system and method disclosed herein may be implemented via one or more components, systems, servers, appliances, other subcomponents, or distributed between such elements. When implemented as a system, such systems may include an/or involve, inter alia, components such as software modules, general-purpose CPU, RAM, etc. found in general-purpose computers. In implementations where the innovations reside on a server, such a server may include or involve components such as CPU, RAM, etc., such as those found in general-purpose computers.
Additionally, the system and method herein may be achieved via implementations with disparate or entirely different software, hardware and/or firmware components, beyond that set forth above. With regard to such other components (e.g., software, processing components, etc.) and/or computer-readable media associated with or embodying the present inventions, for example, aspects of the innovations herein may be implemented consistent with numerous general purpose or special purpose computing systems or configurations. Various exemplary computing systems, environments, and/or configurations that may be suitable for use with the innovations herein may include, but are not limited to: software or other components within or embodied on personal computers, servers or server computing devices such as routing/connectivity components, hand-held or laptop devices, multiprocessor systems, microprocessor-based systems, set top boxes, consumer electronic devices, network PCs, other existing computer platforms, distributed computing environments that include one or more of the above systems or devices, etc.
In some instances, aspects of the system and method may be achieved via or performed by logic and/or logic instructions including program modules, executed in association with such components or circuitry, for example. In general, program modules may include routines, programs, objects, components, data structures, etc. that performs particular tasks or implement particular instructions herein. The inventions may also be practiced in the context of distributed software, computer, or circuit settings where circuitry is connected via communication buses, circuitry or links. In distributed settings, control/instructions may occur from both local and remote computer storage media including memory storage devices.
The software, circuitry and components herein may also include and/or utilize one or more type of computer readable media. Computer readable media can be any available media that is resident on, associable with, or can be accessed by such circuits and/or computing components. By way of example, and not limitation, computer readable media may comprise computer storage media and communication media. Computer storage media includes volatile and nonvolatile, removable and non-removable media implemented in any method or technology for storage of information such as computer readable instructions, data structures, program modules or other data. Computer storage media includes, but is not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disks (DVD) or other optical storage, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other medium which can be used to store the desired information and can accessed by computing component. Communication media may comprise computer readable instructions, data structures, program modules and/or other components. Further, communication media may include wired media such as a wired network or direct-wired connection, however no media of any such type herein includes transitory media. Combinations of the any of the above are also included within the scope of computer readable media.
In the present description, the terms component, module, device, etc. may refer to any type of logical or functional software elements, circuits, blocks and/or processes that may be implemented in a variety of ways. For example, the functions of various circuits and/or blocks can be combined with one another into any other number of modules. Each module may even be implemented as a software program stored on a tangible memory (e.g., random access memory, read only memory, CD-ROM memory, hard disk drive, etc.) to be read by a central processing unit to implement the functions of the innovations herein. Or, the modules can comprise programming instructions transmitted to a general purpose computer or to processing/graphics hardware via a transmission carrier wave. Also, the modules can be implemented as hardware logic circuitry implementing the functions encompassed by the innovations herein. Finally, the modules can be implemented using special purpose instructions (SIMD instructions), field programmable logic arrays or any mix thereof which provides the desired level performance and cost.
As disclosed herein, features consistent with the disclosure may be implemented via computer-hardware, software and/or firmware. For example, the systems and methods disclosed herein may be embodied in various forms including, for example, a data processor, such as a computer that also includes a database, digital electronic circuitry, firmware, software, or in combinations of them. Further, while some of the disclosed implementations describe specific hardware components, systems and methods consistent with the innovations herein may be implemented with any combination of hardware, software and/or firmware. Moreover, the above-noted features and other aspects and principles of the innovations herein may be implemented in various environments. Such environments and related applications may be specially constructed for performing the various routines, processes and/or operations according to the invention or they may include a general-purpose computer or computing platform selectively activated or reconfigured by code to provide the necessary functionality. The processes disclosed herein are not inherently related to any particular computer, network, architecture, environment, or other apparatus, and may be implemented by a suitable combination of hardware, software, and/or firmware. For example, various general-purpose machines may be used with programs written in accordance with teachings of the invention, or it may be more convenient to construct a specialized apparatus or system to perform the required methods and techniques.
Aspects of the method and system described herein, such as the logic, may also be implemented as functionality programmed into any of a variety of circuitry, including programmable logic devices (“PLDs”), such as field programmable gate arrays (“FPGAs”), programmable array logic (“PAL”) devices, electrically programmable logic and memory devices and standard cell-based devices, as well as application specific integrated circuits. Some other possibilities for implementing aspects include: memory devices, microcontrollers with memory (such as EEPROM), embedded microprocessors, firmware, software, etc. Furthermore, aspects may be embodied in microprocessors having software-based circuit emulation, discrete logic (sequential and combinatorial), custom devices, fuzzy (neural) logic, quantum devices, and hybrids of any of the above device types. The underlying device technologies may be provided in a variety of component types, e.g., metal-oxide semiconductor field-effect transistor (“MOSFET”) technologies like complementary metal-oxide semiconductor (“CMOS”), bipolar technologies like emitter-coupled logic (“ECL”), polymer technologies (e.g., silicon-conjugated polymer and metal-conjugated polymer-metal structures), mixed analog and digital, and so on.
It should also be noted that the various logic and/or functions disclosed herein may be enabled using any number of combinations of hardware, firmware, and/or as data and/or instructions embodied in various machine-readable or computer-readable media, in terms of their behavioral, register transfer, logic component, and/or other characteristics. Computer-readable media in which such formatted data and/or instructions may be embodied include, but are not limited to, non-volatile storage media in various forms (e.g., optical, magnetic or semiconductor storage media) though again does not include transitory media. Unless the context clearly requires otherwise, throughout the description, the words “comprise,” “comprising,” and the like are to be construed in an inclusive sense as opposed to an exclusive or exhaustive sense; that is to say, in a sense of “including, but not limited to.” Words using the singular or plural number also include the plural or singular number respectively. Additionally, the words “herein,” “hereunder,” “above,” “below,” and words of similar import refer to this application as a whole and not to any particular portions of this application. When the word “or” is used in reference to a list of two or more items, that word covers all of the following interpretations of the word: any of the items in the list, all of the items in the list and any combination of the items in the list.
Although certain presently preferred implementations of the invention have been specifically described herein, it will be apparent to those skilled in the art to which the invention pertains that variations and modifications of the various implementations shown and described herein may be made without departing from the spirit and scope of the invention. Accordingly, it is intended that the invention be limited only to the extent required by the applicable rules of law.
While the foregoing has been with reference to a particular embodiment of the disclosure, it will be appreciated by those skilled in the art that changes in this embodiment may be made without departing from the principles and spirit of the disclosure, the scope of which is defined by the appended claims.
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