The present invention relates to a work state analyzing system, an analysis device, an analysis method, and a program.
As first related art of the present invention, mechanically measuring an activity of a person in an area such as an office floor of an office building or a working area in a plant has been proposed (for example, see Patent Document 1). In the first related art, operation logs of a personal computer (PC) used in the work are analyzed, and specifying whether or not each person is operating a PC, and in the case of a PC operation, the work contents are specified according to the type of the operating application. Further, in the first related art, with a temperature sensor provided in an area, the temperature of the area where a person carries out an activity is measured or a predicted mean vote (PMV) is calculated.
Meanwhile, as second related art of the present invention, a system for controlling environment of an area such as a building, with use of facility equipment such as an air conditioner, has been proposed (see Patent Document 2, for example) The second related art includes an energy amount adding means for calculating the energy amount used by a user in an area, an comfortability analyzing means for analyzing the amenity and the activity of the user, and a productivity analyzing means for analyzing the productivity of the user based on calculated energy amount and the analyzed amenity and activity of the user. The productivity analyzing means controls energy consumption amount of a used device such as an air conditioner such that the productivity is increased as much as possible with respect to the target energy amount in the area. Further, in the second related art, information such as a speed of inputting keys of an information processing device used by the user in the area, input frequencies of a Delete key and a Backspace key indicating input errors, and the type of application being used are used as an index of productivity.
Patent Document 1: JP 5514507 B
Patent Document 2: JP 5171885 B
Meanwhile, to enhance productivity or work efficiency, it is necessary to improve an activity of a person to be in a better state. In order to do so, however, it is insufficient to simply measure an activity of a person mechanically and present the measurement result to the person or a manager, because it is impossible to objectively check how much the activity state of the person leaves room for improvement.
An exemplary object of the present invention is to provide a work state analyzing system configured to solve the aforementioned problem, that is, a problem that it is difficult to objectively check how much an activity state of a person leaves room for improvement.
A work state analyzing system according to an embodiment of the present invention includes
an activity measuring device that measures an activity of a person existing in an area;
an output measuring device that measures an output generated by the activity of the person;
an activity real state detection unit that detects a current activity state of the person, based on a measurement result by the activity measuring device;
an activity optimum state detection unit that detects an optimum activity state from among a plurality of past activity states of the person causing the output to be generated, based on past measurement results by the activity measuring device and the output measuring device; and
an activity state mapping unit that generates an analysis result in which the detected current activity state of the person is associated with the optimum activity state.
An analysis device, according to another embodiment of the present invention, is connected with an activity measuring device and an output measuring device. The activity measuring device is configured to measure an activity of a person existing in an area, and the output measuring device is configured to measure an output generated by the activity of the person. The analysis device includes
an activity real state detection unit that detects a current activity state of the person, based on a measurement result by the activity measuring device;
an activity optimum state detection unit that detects an optimum activity state from among a plurality of past activity states of the person causing the output to be generated, based on past measurement results by the activity measuring device and the output measuring device; and
an activity state mapping unit that generates an analysis result in which the detected current activity state of the person is associated with the optimum activity state.
An analysis method according to another embodiment of the present invention is an analyzing method performed by an analysis device connected with an activity measuring device and an output measuring device. The activity measuring device is configured to measure an activity of a person existing in an area, and the output measuring device is configured to measure an output generated by the activity of the person. The analysis device includes an activity real state detection unit, an activity optimum state detection unit, and an activity state mapping unit. The method includes
by the activity real state detection unit, detecting a current activity state of the person, based on a measurement result by the activity measuring device;
by the activity optimum state detection unit, detecting an optimum activity state from among a plurality of past activity states of the person causing the output to be generated, based on past measurement results by the activity measuring device and the output measuring device; and
by the activity state mapping unit, generating an analysis result in which the detected current activity state of the person is associated with the optimum activity state.
A program according to another embodiment of the present invention causes a computer to function as, the computer being connected with an activity measuring device and an output measuring device, the activity measuring device being configured to measure an activity of a person existing in an area, the output measuring device being configured to measure an output generated by the activity of the person:
an activity real state detection unit that detects a current activity state of the person, based on a measurement result by the activity measuring device;
an activity optimum state detection unit that detects an optimum activity state from among a plurality of past activity states of the person causing the output to be generated, based on past measurement results by the activity measuring device and the output measuring device; and
an activity state mapping unit that generates an analysis result in which the detected current activity state of the person is associated with the optimum activity state.
As the present invention has the above-described configuration, it is possible to objectively check how much an activity state of a person leaves room for improvement.
Next, exemplary embodiments of the present invention will be described in detail with reference to the drawings.
Referring to
The activity measuring device 1 has a function of measuring an activity of a person existing in an area not shown. The area may be an area in a building such as an office building, a plant, or a campus, or an area such as an open space or a ground. The output measuring device 2 has a function of measuring an output generated by an activity of a person. The analysis device 3 is connected with the activity measuring device 1 and the output measuring device 2, and has a function of analyzing measurement results provided by them.
The analysis device 3 includes an activity real state detection unit 4, an activity optimum state detection unit 5, and an activity state mapping unit 6.
The activity real state detection unit 4 has a function of detecting a current activity state of a person based on a measurement result by the activity measuring device 1. The activity optimum state detection unit 5 has a function of detecting an optimum activity state from among a plurality of past activity states of a person from which outputs were generated, based on the past measurement results of the activity measuring device 1 and the output measuring device 2. The activity state mapping unit 6 has a function of generating an analysis result in which a current activity state of a person detected by the activity real state detection unit 4 and the optimum activity state detected by the activity optimum state detection unit 5 are associated with each other.
The analyzing system according to the present embodiment configured as described above operates as described below. First, the activity measuring device 1 measures an activity of a person existing in an area, and the output measuring device 2 measures an output generated by the activity of the person. Next, the analysis device 3 analyzes the measurement results of the activity measuring device 1 and the output measuring device 2 to thereby generate an analysis result. Specifically, the activity real state detection unit 4 detects a current activity state of a person based on the measurement result by the activity measuring device 1. Further, the activity optimum state detection unit 5 detects an optimum activity state from among a plurality of past activity states of a person from which outputs were generated, based on past measurement results of the activity measuring device 1 and the output measuring device 2. Then, the activity state mapping unit 6 generates an analysis result in which the current activity state of the person detected by the activity real state detection unit 4 and the optimum activity state detected by the activity optimum state detection unit 5 are associated with each other.
According to the work state analyzing system of the present embodiment, it is possible to objectively check how much the personal activity state leaves room for improvement, because an analysis result, in which a current activity state of a person and an optimum activity state among the past activity states are associated, is generated.
The present invention is based on the configuration described above, and various additions and changes as described below can be made.
An activity tendency measuring device that measures preference in activities of a person may be added, and the activity state mapping unit 6 may generate an analysis result in which the current activity state of the person detected by the activity real state detection unit 4 is associated with the optimum activity state detected by the activity optimum state detection unit 5 and the preference in activities of the person measured by the activity tendency measuring device.
An activity type determination unit that determines, from a goal of work of a person, an activity type of a person measured by the activity measuring device 1 and an output type measured by the output measuring device 2 may be added. The activity type determination unit may be configured to include a table holding a correspondence relationship among a goal of work of a person, an activity type of a person, and an output type, and determine an activity type of a person and an output type held in the table corresponding to the goal of work of the person input from the outside, for example.
A mapping axis determination unit that determines a mapping axis (also called as an analysis axis) that is an analysis viewpoint may be added, and the activity state mapping unit 6 may generate an analysis result in which an activity state according to the determined mapping axis among the current activity states of the person detected by the activity real state detection unit 4 and an optimum activity state according to the determined mapping axis among the optimum activity states of the person detected by the activity optimum state detection unit 5 are associated with each other. The mapping axis determination unit may be configured to include a table holding a corresponding relationship between an output type and a mapping axis, and determine a mapping axis corresponding to an output type determined by the activity type determination unit.
An output analyzing unit that analyzes an output from a predetermined viewpoint may be added, and the activity real state detection unit 4 may detect a result of analyzing, by the output analyzing unit, an output measured by the output measuring device 2 as a current activity state of a person, and the activity optimum state detection unit 5 may detect an analysis result corresponding to an output having the highest evaluation, among the analysis results obtained by analyzing the past outputs of the person by the output analyzing unit, as an optimum activity state of the person.
An output destination analyzing unit that analyzes information of destination to which an output is provided from a predetermined viewpoint may be added, and the activity real state detection unit 4 may detect a result of analyzing, by the output destination analyzing unit, an output measured by the output measuring device 2 as a current activity state of a person, and the activity optimum state detection unit 5 may detect an analysis result corresponding to an output having the highest evaluation among the analysis results obtained by analyzing the past outputs of the person by the output destination analyzing unit, as an optimum activity state of the person.
An analysis result presenting unit that outputs an analysis result generated by the activity state mapping unit 6 may be added.
The analysis device 3 can be realized by a computer configured of a storage unit such as a RAM and a hard disk, a communication interface that performs data communications with the activity measuring device 1 and the output measuring device 2, an operation input unit such as keyboards and a mouse, a screen display unit such as a liquid crystal display, and an arithmetic processing unit such as a microprocessor, for example, connected with the storage unit, the communication interface, the operation input unit, and the screen display unit; and a program stored in the storage unit. The program stored in the storage unit is read when the computer is started or the like, and controls operation of the computer to thereby realize the activity real state detection unit 4, the activity optimum state detection unit 5, and the activity state mapping unit 6 on the computer. The activity type determination unit, the mapping axis determination unit, the output analyzing unit, the output destination analyzing unit, and the analysis result presenting unit may also be realized on the computer in a similar manner
Referring to
The activity type determination unit 11 determines an activity type corresponding to work to be carried out, and an output generated from the activity. Specifically, the activity type determination unit 11 receives a goal of work from a manager and determines an activity type and an output to be measured.
The activity measuring device 12 has a function of measuring the activity determined by the activity type determination unit 11. For example, in the case of measuring an activity of a PC keyboard typing operation, the activity measuring device 12 is implemented by a PC program for taking typing logs, and in the case of measuring the progress of an activity of a program creation operation, the activity measuring device 12 is implemented by a program for reading changes in the content of a program source file and the number of typed lines. Further, in the case of measuring the number of times of meetings, the activity measuring device 12 is realized by a program for extracting meeting schedule data from a scheduler, and the case of measuring the number of times of talking with someone in a day, the activity measuring device 12 is realized by a sensor that continuously acquires the position of a worker by a position sensor and that measures whether the target worker and another worker are at the same position and by a position analyzing system.
The output measuring device 13 measures elements related until an output is generated such as the time taken for creating the output determined by the activity type determination unit 11, the form of the created output, a device used for creating the output, and the members who created the output. If an output is presentation material, the output measuring device 13 acquires, by a program or the like in the PC, the total time taken for preparing material files, a document preparation program used for preparation, co-authors if any, and the like. When schedule information is available, the output measuring device 13 may acquire the time taken for the meetings held before preparation of the output, the members, and the like, in addition to the time and the method used for preparation of the output.
The activity tendency measuring device 14 acquires the subject relating to worker's preference in activities. For example, the activity tendency measuring device 14 may use personality test items used in the Synthetic Personality Inventory (SPI) aptitude test. In the personality test of SPI3 operated currently, inquiries for measuring social introversion, prudence, social relationship aspects, organization adaptability, and the like are prepared. By using such inquiries, the activity tendency measuring device 14 is able to know the characteristics of work activity that the worker feels.
The mapping axis determination unit 15 determines the axis for mapping a worker from the activity type and the output determined by the activity type determination unit 11. The mapping axis is also called as an analysis axis. For example, in the case where the activity type is preparation of presentation material for a client and an output is prepared presentation material, the mapping axis determination unit 15 uses the time taken for preparing the material, the place, used facilities, cooperated workers, and the like as axes for mapping. The number of axes may be one or plural.
Next, details of the analysis device 16 will be described with reference to
The activity real state detection device 161 detects a current activity state from the activity measured by the activity measuring device 12. For example, in the case where the activity to be measured is preparation of presentation material for a client and an output is presentation material, the activity real state detection device 161 detects the time and place used for preparing the presentation material in the current o.
Next, from the measurement result by the activity measuring device 12 and the measurement result by the output measuring device 13, the activity optimum state detection device 162 detects an optimum state for providing an output. In the activity measuring device 12 or the activity optimum state detection device 162, activity data having been measured in the past is stored. Further, in the output measuring device 13 or the activity optimum state detection device 162, past output data is stored. The activity optimum state detection device 162 takes out data of the cases where the same worker prepared presentation material for clients in the past, and detects the working time and the place of the case where presentation material was prepared in the shortest period. The activity optimum state detection device 162 determines whether or not the detected state is optimum depending on the output. The activity optimum state detection device 162 may determine the earliest preparation of an output to be optimum, or may set evaluation indexes for respective outputs and acquire evaluation by a manager on whether or not it is a good output and use it. If the target worker is a new corner to the office or an output to be measured is changed due to a change of job contents, as there is no past output data, the activity optimum state detection device 162 may not detect an optimum state but detect only a current state. If there is data relating to the job before transfer, the activity optimum state detection device 162 may use it as a past output. For example, the activity optimum state detection device 162 may compare the data at the time when the worker prepared presentation material for a client before transfer with the data of the case during preparation of presentation material in the current office to thereby detect that the office before transfer is in the optimum state for the worker but it is not the case currently, for example. Further, in the case where it is possible to use data that the worker has an experience in preparing presentation material for a business division in the office before transfer although the worker does not have an experience in preparing presentation material for a client, or the worker has an experience in presenting demonstrations to a client, the activity optimum state detection device 162 may also use it when mapping the optimum state of the worker or the characteristics of the work activity.
Next, an example of the activity optimum state detection device 162 will be described in detail with reference to
As an example, it is assumed that a target person for detecting an activity optimum state is a worker A, a measurement target activity is preparation of presentation material for a client, and an output is presentation material. In that case, the activity measuring device 12 detects the time, place, and the like used for preparing the presentation material in the current work of the worker A. Further, the output measuring device 13 detects the timing when the worker A prepared the presentation material. The detection results are stored in the activity state storage device 1621 and the output storage device 1622, respectively.
The activity optimum state detection device 162 first performs mapping, by the activity state and output mapping means 1623, of activity state data and output data having the same time stamp or a close time stamp detected for the worker A. For example, it is assumed that the output measuring device 13 measures as follows:
Time: May 10, 2014, 15:00
Output: Presentation material for Company X.doc
Author: A
It is assumed that how to detect an output being provided is defined in the output measuring device 13. For example, it is detected when an output is placed on a given place, registered in an approval system, sent by email to a predetermined member, or the like. Next, it is assumed that the activity measuring device 12 measures as follows regarding the worker A:
Time: May 10, 2014, 13:00-15:00
Place: Meeting room 201
Activity form: Meeting
Members: A, B, C, D
In this case, the activity state and output mapping means 1623 performs mapping as follows:
Mapping result (1)
Activity time: May 10, 2014, 13:00-15:00
Place: Meeting room 201
Activity form: Meeting
Members: A, B, C, D
Output: Presentation material for Company X.doc
Output time: May 10, 2014, 15:00
Author: A
In the activity optimum state storage device 1624, a pair of an activity state regarding the worker A and an output generated therefrom is stored in the same format as that of the mapping result (1). This is the pair regarded as optimum when the activity optimum state detection device 162 performed detection in the past. The activity optimum state update means 1625 extracts data regarding the worker A stored in the activity optimum state storage device 1624, compares the output therein with the mapping result (1) regarding the worker A created currently, to determine which is more optimum. The criterion for determination depends on the case, and is held in the activity optimum state update means 1625. For example, an output in which the activity time is short (quickly prepared output) may be the criterion for a good output. In that case, it is assumed that data of the past optimum state is as follows
Mapping result (2) (Past optimum state)
Activity time: Apr. 23, 2014, 10:00-16:00
Place: Office own desk area 5
Activity form: Individual work
Member: A
Output: Presentation material for Company X.doc
Output time: Apr. 23, 2014, 16:00
Author: A
The activity optimum state update means 1625 compares the mapping results (1) and (2), regards the mapping result (1) having a shorter activity time as an optimum state, transmits it to the activity state mapping device 163, and updates the data in the activity optimum state storage device 1624. This example shows that the worker A works more efficiently in the meeting form rather than individual work when creating the same output.
It should be noted that the timing of processing performed by the activity optimum state detection device 162 may be the same as or different from the processing timing of the activity measuring device 12 that performs measurement in real time or the analysis result presenting device 17 that presents the result. In the case of different timing, the activity optimum state detection device 162 detects and holds optimum states up to the point in advance, and refers to them at the timing of presenting an analysis result to the user. For example, the activity optimum state detection device 162 performs only detection of an activity state and an output regularly. In an asynchronous manner, a superior periodically checks the content of the output and evaluate it. Then, at the time when the superior performs evaluation, the activity optimum state detection device 162 determines an optimum state and stores it in the activity optimum state storage device 1624. Further, as a variation, it is also possible that a person determines an optimum state and directly stores the result in the activity optimum state storage device 1624.
The activity state mapping device 163 maps the three elements, namely the current state detected as described above, the optimum state, and the worker's preference measured by the activity tendency measuring device 14, based on the same criterion according to the axis determined by the mapping axis determination unit 15. In the case where a character test of SPI3 is used by the activity tendency measuring device 14, the activity state mapping device 163 performs mapping after converting the obtained personal character corresponding to the determined axis.
The analysis result presenting device 17 displays the result obtained as described above on the screen of a display device or outputs it from a printing device, to thereby present it to the manager or the worker. The analysis result presenting device 17 may not only present the result but also present an advice for improvement.
Next, the overall operation of the present embodiment will be described in detail with reference to the flowchart of
First, the activity type determination unit 11 acquires a goal of work from a manager (step F001), and determines an activity and an output to be measured, corresponding to the goal of work (step F002). Next, the mapping axis determination unit 15 determines an axis for mapping a worker, from the determined activity and the output (step F003). Then, the activity tendency measuring unit 14 reads an activity tendency if it has been measured, and if not, measures an activity tendency (step F004). Then, the output measuring device 13 measures the determined output (step F005). For example, if the output is the number of visits to customers, each time the worker visits someone, the output measuring device 13 performs processing to count and store it. Along with it, the activity measuring device 12 measures the determined activity (step F006). Then, the activity optimum state detection device 162 detects an optimum state (step F007). It should be noted that when there is no output data, that is, an output has not been completed because measurement has just started, for example, detection of an optimum state cannot be detected, so this step is skipped. Then, the activity real state detection device 161 detects the current state based on the data of the activity measured at step F006 (step F008). Then, the activity state mapping device 163 converts the activity tendency measured at step F004 in line with the mapping axis determined at step F003 (step F009), maps the converted activity tendency, the optimum state detected at step F007, and the current state detected at step F008, on the same axis, and generates an analysis result (step F010). Then, the analysis result presenting device 17 presents the analysis result to the manager and the worker (step F011).
As described above, the work state analyzing system of the present embodiment includes the activity type determination unit 11 that determines an activity type and an output according to work carried out in an area, the activity measuring device 12 that, for each activity, measures a work activity of the person existing in the area, the output measuring device 13 that measures an output generated as a result of the activity by the person existing in the area, the activity tendency measuring device 14 that measures a preference in activities of the person existing in the area, the analysis device 16 connected with the activity measuring device 12, the output measuring device 13, and the activity tendency measuring device 14, and the analysis result presenting device 17 that presents the analysis result to the target person or a manager who manages the target person. The analysis device 16 includes the activity real state detection device 161 that detects a current activity state from the activity measured by the activity measuring device 12, the activity optimum state detection device 162 that detects a state where the target person is able to perform an optimum activity from the activity measured by the activity measuring device 12 and the output measured by the output measuring device 13, the mapping axis determination unit 15 that determines an axis for mapping in such a manner that the detected current activity state, the state where the target person is able to carrying out optimum activity, and the preference in activities are comparable, and the activity state mapping device 163 that performs mapping according to the axis determined by the mapping axis determination unit 15.
Then, with the configuration described above, in the work state analyzing system of the present embodiment, the worker or the manager is able to know the current state of a work activity, an optimum activity state where the worker is able to provide the best output, and an activity state that the worker desires. Thereby, the work state analyzing system of the present embodiment can be utilized for work-related management such as allocation of the working time by the worker and team organization by the manager, to thereby be able to realize a state where a better output can be provided.
Next, a third exemplary embodiment of the present invention will be described with reference to the drawings. Referring to
Next, a fourth exemplary embodiment of the present invention will be described with reference to the drawings. Referring to
Next, a fifth exemplary embodiment of the present invention will be described. The fifth exemplary embodiment is one in which the second exemplary embodiment described in reference to
Next, an axis for mapping is determined.
When an activity type to be measured is determined by the activity type determination unit 11, the activity measuring device 12 begins measuring of the activity type. In this example, preparation of presentation material for a business division is to be measured. The activity measuring device 12 is able to use logs of document preparation software used for preparation of material to measure the time taken for preparing the document and the co-authors. Further, in addition to the operation time of the document preparation software, the activity measuring device 12 may acquire the time taken for collecting information required for preparation of the material, the time taken for the meetings to determine the policy of preparing the material, and the like, along with the data of the scheduler, and add them as the time taken for preparing the material. Further, in the case of performing measurement on the meetings described in
The output measuring device 13 begins measurement of the output itself at the same time as measurement of the activity by the activity measuring device 12. In this case, prepared presentation material is an output, and the output measuring device 13 measures the timing when the prescribed output is provided.
Parallel to the measurement of the activity and the output, the activity tendency measuring device 14 measures the activity tendency of a target worker. Here, only a social relationship aspect is used among the items of SPI3 for simplicity. Measurement by the activity tendency measuring device 14 may be performed only at the timing when the system is introduced, or may be performed periodically. If the worker has taken a similar test before, the result may be used.
Next, the activity real state detection device 161 detects the current activity state from the measurement result by the activity measuring device 12 and the mapping axis determined by the mapping axis determination unit 15. The activity measuring device 12 measures a period from the time when the document preparation software is started until it ends, the co-authors, and the like, which are primary information. In order to extract the current activity state and an optimum state from such information and perform mapping, it is necessary to convert it to a kind of secondary information. This has been mentioned in the description regarding the correspondence table of
Further, the activity optimum state detection device 162 detects an optimum state for providing an output, from the past measurement results by the activity measuring device 12 and the output measuring device 13 and the mapping axis determined by the mapping axis determination unit 15. Here, it is assumed that an optimum state is defined to be a state where an output is provided in a short time (the total time taken is short). Instead, it is possible that a manager evaluates an output based on a criterion each time an output is provided. The activity optimum state detection device 162 analyzes the secondary information which is the same one as that used by the activity real state detection device 161, for detecting an optimum state for providing the output. Then, the activity real state detection device 161 acquires an analysis result that when preparation is performed once taking a long time, the total time taken is shorter than the case of dividing the preparation in several times, for example.
When detection by the activity real state detection device 161 and the activity optimum state detection device 162 and measurement by the activity tendency measuring device 14 are performed, the activity state mapping device 163 maps the current state, the optimum state, and the preference state.
The analysis result presenting device 17 presents the mapping information of
Next, a sixth exemplary embodiment of the present invention will be described. The present embodiment is one in which the third exemplary embodiment, described with reference to
In the present embodiment, it is defined that a goal of work is commercialization of a research, an activity type for achieving the goal is preparation of presentation material for a business division, and an output of the activity is presentation material, using
Based on the information described above, the activity measuring device 12, the output measuring device 13, and the activity tendency measuring device 14 perform measurement in a manner similar to that of the fifth exemplary embodiment. The output analysis device 164 shown in
The activity real state detection device 161 and the activity optimum state detection device 162 analyze the contents of the output currently being prepared and the stored outputs (presentation material), by the output analysis device 164, in addition to the information shown in the fifth exemplary embodiment, and converts it into secondary information that can be mapped. For example, in the case where presentation material is in PowerPoint form, the number of characters in one page in PowerPoint form is counted, and the number of characters may be mapped, or the amount of image files in one page may be mapped. In this example, it is assumed that the number of characters is counted. In the operation of the activity optimum state detection device 162, a manager may evaluate the result and input it each time a proposal is given to a business division, which may be associated with the form of the output, or a manager may input, in advance, which of detailed description material containing a large amount of characters and conceptual material containing a large amount of pictures is better, based on the next partner to whom a proposal is made. In any way, the activity optimum state detection device 162 detects a form of presentation material of the highest evaluation among pieces of presentation material prepared by the worker, as an optimum state regarding the form of presentation material prepared by the worker.
The activity state mapping device 163 performs mapping based on the detection result described above.
Next, a seventh exemplary embodiment will be described. The present embodiment is one in which the fourth exemplary embodiment described with reference to
In the present embodiment, it is defined that a goal of work is commercialization of a research, an activity type for achieving the goal is describing the selling point of the research to a customer, and an output of the activity is a describing action. With respect to the information defined here, a mapping axis is set to be a presentation form or a description form (hereinafter simply referred to as a presentation form) that a business division or a customer to be presented prefers when presenting and describing the selling point that is an output to the business division or the customer. Further, as another mapping axis, information regarding to whom description is given is used. As presentation forms, there are a form in which presentation is performed by a person and a form in which presentation is not performed by a person, for example. A form in which presentation is performed by a person includes a personal description form through one-to-one meeting, a one-to-many session form, a one-to-many party form, or the like. A form in which presentation is not performed by a person includes a presentation form utilizing a web site or a social network, a presentation system using an automatic survey form using telephones, placing an advertisement on a newspaper, or the like. A presentation partner includes those who participate in a session, those who accesses the web site, those who are extracted at random and surveyed, or the like. Further, information regarding the presentation partner includes a response rate, or the like.
Based on the information described above, the activity measuring device 12, the output measuring device 13, and the activity tendency measuring device 14 perform measurement similar to that of the fifth exemplary embodiment. The output destination analysis device 165 illustrated in
The activity real state detection device 161 uses the output destination analysis device 165 to analyze the current output presentation form and information of the presentation partner to thereby detect an activity real state. Further, the activity optimum state detection device 162 uses the output destination analysis device 165 to analyze the past output presentation forms and information of the presentation partner, and detects an output presentation form and information of the presentation partner having the highest evaluation among them as an activity optimum state. As an evaluation method, the number of inquiries from the output partner or the frequency of responses from the output partner may be used. The activity state mapping device 163 determines an output destination mapping axis corresponding to the analysis result by the output destination analysis device 165, and generates an analysis result in which an activity state according to the output destination mapping axis of the activity states detected by the activity real state detection unit 161 and an optimum activity state according to the output destination mapping axis of the optimum activity states detected by the optimum state detection unit 162 are associated with each other.
Next, an eighth exemplary embodiment will be described. The present embodiment shows an example of the case of performing mapping with use of a mapping axis of a worker's skill in a division engaged in program implementation.
In the present embodiment, it is defined that a goal of work is prototype implementation, an activity type for achieving the goal is programming, and an output of the activity is a source (program source), with use of the table of
The activity measuring device 12 measures an operation to feed a program by a worker. Similar to the fifth exemplary embodiment, the activity measuring device 12 uses the logs of software used for creating the source to measure the time of feeding the source. It is also possible to add a time taken for the meeting before creation of the source as a time taken for creation of the source, together with the data of the scheduler. The output measuring device 13 measures the timing when the source is completed. Completion in this context may be determined by measuring the time when editing of a file ends, or determined when editing of the entire files ends if the source is configured of a group of files.
A worker's skill is measured by the activity tendency measuring device 14. The worker's skill in this context means program languages that the worker has handled in the past, the total number of lines that the worker has written, and the like. Such a skill may be acquired by using logs for actual program implementation, or acquired by performing a survey to the worker.
In a ninth exemplary embodiment of the present invention, it is assumed that a manager of a plant, in which a product production activity is performed, has a goal of work to assemble products efficiently.
An activity measured by the activity measuring device 12 is a product assembly operation activity. The activity measuring device 12 is able to use a timetable of a product assembly operation to measure the continuous workable time of a worker. Further, the activity measuring device 12 may acquire the number of times that the worker supports a neighbor worker within the continuous workable time, besides completion of the allocated amount, from captured data of the operation site acquired by a camera or the like, and add it as an operation margin.
At the same time as measuring the activity by the activity measuring device 12, the output measuring device 13 begins measurement of an output itself. In this example, an assembled product is an output, and the output measuring device 13 measures the timing that the defined output is provided.
Parallel to measurement of the activity and the output, the activity tendency measuring device 14 measures the activity tendency of a target worker. In this example, a SPI character test or a survey is used, similar to the case of the fifth exemplary embodiment.
Next, the activity real state detection device 161 detects a current activity state from the measurement result by the activity measuring device 12 and the mapping axis determined by the mapping axis determination unit 15. In the case where a continuous workable time is used as a mapping axis, the activity real state detection device 161 extracts the time when the product assembly pace begins to drop, and calculates an average time per continuous assembly operation. Thereby, the activity real state detection device 161 detects, as a current state, whether an assembly operation is a continuous operation of a long time or is performed by being divided into several times of operations of a short time. Similarly, the activity real state detection device 161 extracts the number of times that the worker supports a neighbor worker per unit time from camera data. Thereby, the activity real state detection device 161 acquires the number of time that the worker supports the neighbor worker, besides completion of the own allocations, as the operation margin.
The activity optimum state detection device 162 detects an optimum state for providing the output, from the past measurement results by the activity measuring device 12 and the output measuring device 13 and the mapping axis determined by the mapping axis determination unit 15. Here, it is assumed that an optimum state is defined as that a large number of outputs are provided in a certain period of time. It should be noted that it is also possible to perform evaluation such as a product defective rate.
When detection by the activity real state detection device 161 and the activity optimum state detection device 162 and measurement by the activity tendency measuring device 14 are performed as described above, the activity state mapping device 163 maps the current state, the optimum state, and the preference state.
The mapping information of
Next, a tenth exemplary embodiment will be described. The present embodiment describes an example in which a working environment of a worker is used as a mapping axis, in the assembly operation same as that of the ninth exemplary embodiment. Similar to the ninth exemplary embodiment, a goal of work is assembling products efficiently, and an output is an assembled product.
It is assumed that a mapping axis determined by the mapping axis determination unit 15 is temperature. The activity measuring device 12 measures the temperature of the site where a worker performs an activity. Similar to the ninth exemplary embodiment, the output measuring device 13 measures the timing when the defined output (in this case, assembled product) is provided. The activity tendency measuring device 14 measures the subject with respect to the temperature of the worker. This may be measured by requesting a worker to fill in a survey sheet provided at the place of an assembly line to check hot/cold/comfortable from time to time and manually inputting it to the system by a person, or providing a tablet terminal in the place and requesting a worker to answer an electronic survey. The activity tendency measuring device 14 checks the subject input through such a method and the temperature measured by the activity measuring device 12 and detects the temperature that the worker feels most comfortable.
Next, the activity real state detection device 161 extracts the measured current temperature. The activity optimum state detection device 162 detects a temperature optimum for providing an output.
Next, an eleventh exemplary embodiment will be described. The present embodiment describes an example of mapping whether or not customer handling is performed smoothly at a cash register (hereinafter simply referred to as a register), in a store such as a convenience store or a supermarket.
In the present embodiment, it is defined that a goal of work is smooth customer handling at the register, and an activity type is a register operation and payment handling. As an activity of handling customers smoothly is efficient handling which provides customer satisfaction, an output is the number of customers handled in the register operation and an average register handling time per customer.
Next, the mapping axis determination unit 15 determines a mapping axis. As an axis which should be considered for mapping a worker, a register operation ability characteristic (whether or not the worker is able to perform register operation quickly and accurately) and the adaptability of a worker to an interpersonal service with respect to a customer are considered. As such, these are determined as two axes.
The activity measuring device 12 measures the operation that the worker performs at the register. Specifically, the activity measuring device 12 extracts a key typing speed, an average input time per item, an average handling time per customer, irregularities in average input time and average handling time, the number of handled customers per unit time, and a continuous counter handling time, and the like, from the logs of the register. Further, the activity measuring device 12 may capture the handling state at the register by a video camera. The output measuring device 13 measures that handling of one customer is finished. For example, the output measuring device 13 may measure that a key indicating completion of payment is pressed from the logs of the register, or measure that a new basket is placed on the table by attaching a sensor to a basket used for register operation. The adaptability of the worker is measured using a SPI character test by the activity tendency measuring device 14.
The activity real state detection device 161 and the activity optimum state detection device 162 convert data measured by the activity measuring device 12 into secondary data that can be mapped. For example, the activity real state detection device 161 and the activity optimum state detection device 162 may convert the measurement result into numerals as simple task fitness of the worker to the register operation. Further, the activity real state detection device 161 and the activity optimum state detection device 162 are able to convert accuracy with respect to the register operation into numerals from the number of correction inputs in the register operation and product reading intervals of the POS system. The activity state mapping device 163 plots whether or not both the simple task fitness and the register operation accuracy are high, on the axis of ability characteristic of the register work. Regarding the worker's adaptability to an interpersonal service, the activity state mapping device 163 may extract whether the worker suits or does not suit communications with people from a SPI character test or analysis of facial expressions in the videos, or extract communication frequency with customers from the video images. Further, the activity state mapping device 163 may take a numerical value of social relationship aspect and a numerical value of fitness to the duty from the SPI character test, take the number of communications with customers at the register from the videos, and take communication aptitude (degree of customer satisfaction) appearing in the facial expressions of customers from the videos, and add the three factors as composite indexes and convert the resultant into numerals, or use them separately.
While the present invention has been described with reference to the exemplary embodiments described above, the present invention is not limited to the above-described embodiments. The form and details of the present invention can be changed within the scope of the present invention in various manners that can be understood by those skilled in the art.
It should be noted that the present invention is based upon and claims the benefit of priority from Japanese patent application No. 2014-144827, filed on Jul. 15, 2014, the disclosure of which is incorporated herein in its entirety by reference.
The present invention is widely applicable to places and organizations where people work and perform operation, such as offices, plants, and shops.
The whole or part of the exemplary embodiments disclosed above can be described as, but not limited to, the following supplementary notes.
A work state analyzing system comprising:
an activity measuring device that measures an activity of a person existing in an area;
an output measuring device that measures an output generated by the activity of the person;
an activity real state detection unit that detects a current activity state of the person, based on a measurement result by the activity measuring device;
an activity optimum state detection unit that detects an optimum activity state from among a plurality of past activity states of the person causing the output to be generated, based on past measurement results by the activity measuring device and the output measuring device; and
an activity state mapping unit that generates an analysis result in which the detected current activity state of the person is associated with the optimum activity state.
The work state analyzing system according to supplementary note 1, further comprising an activity tendency measuring device that measures preference in activities of the person, wherein
the activity state mapping unit generates an analysis result in which the current activity state of the person is associated with the optimum activity state and the preference in activities of the person.
The work state analyzing system according to supplementary note 1 or 2, further comprising
an activity type determination unit that determines a type of the activity of the person measured by the activity measuring device and a type of the output measured by the output measuring device, from a goal of work of the person.
The work state analyzing system according to supplementary note 3, wherein
the activity type determination unit includes a table holding a correspondence relationship among the goal of work of the person, the type of the activity of the person, and the type of the output, and determines the type of the activity of the person and the type of the output held in the table corresponding to the goal of work of the person input from the outside.
The work state analyzing system according to any of supplementary notes 1 to 4, further comprising
a mapping axis determination unit that determines a mapping axis that is a viewpoint of analysis, wherein
the activity state mapping unit generates an analysis result in which an activity state according to the determined mapping axis, among the current activity states of the person detected by the activity real state detection unit, and an optimum activity state according to the determined mapping axis, among the optimum activity states of the person detected by the activity optimum state detection unit, are associated with each other.
The work state analyzing system according to supplementary note 1, further comprising
an output analyzing unit that analyzes the output from a predetermined viewpoint, wherein
the activity real state detection unit detects, as the current activity state of the person, a result of analyzing, by the output analyzing unit, the output measured by the output measuring device, and
the activity optimum state detection unit detects, as the optimum activity state of the person, an analysis result corresponding to the output of highest evaluation among a plurality of analysis results obtained by analyzing a plurality of past outputs of the person by the output analyzing unit.
The work state analyzing system according to supplementary note 1, further comprising
an output destination analyzing unit that analyzes information of a destination to which the output is provided, from a predetermined viewpoint, wherein
the activity real state detection unit detects, as the current activity state of the person, a result obtained by analyzing, by the output destination analyzing unit, the output measured by the output measuring device, and
the activity optimum state detection unit detects, as the optimum activity state of the person, an analysis result corresponding to the output of highest evaluation among a plurality of analysis results obtained by analyzing a plurality of past outputs of the person by the output destination analyzing unit.
The work state analyzing system according to supplementary note 1, further comprising
an output destination analyzing unit that analyzes information of a destination to which the output is provided, wherein
the activity state mapping unit determines an output destination mapping axis corresponding to an analysis result of the output destination analyzing unit, and generates the analysis result in which an activity state according to the output destination mapping axis, among the current activity states of the person detected by the activity real state detection unit, and an optimum activity state according to the output destination mapping axis, among the optimum activity states of the person detected by the activity optimum state detection unit, are associated with each other.
The work state analyzing system according to any of supplementary notes 1 to 8, further comprising an analysis result presenting unit that outputs the analysis result.
An analysis device connected with an activity measuring device and an output measuring device, the activity measuring device being configured to measure an activity of a person existing in an area, the output measuring device being configured to measure an output generated by the activity of the person, the analysis device comprising:
an activity real state detection unit that detects a current activity state of the person, based on a measurement result by the activity measuring device;
an activity optimum state detection unit that detects an optimum activity state from among a plurality of past activity states of the person causing the output to be generated, based on past measurement results by the activity measuring device and the output measuring device; and
The analysis device according to supplementary note 10, wherein
the analysis device is connected with an activity tendency measuring device that measures preference in activities of the person, and
the activity state mapping unit generates an analysis result in which the current activity state of the person is associated with the optimum activity state and the preference in activities of the person.
The analysis device according to supplementary note 10 or 11, wherein
the analysis device is connected with a mapping axis determination unit that determines a mapping axis that is a viewpoint of analysis, and
the activity state mapping unit generates an analysis result in which an activity state according to the determined mapping axis, among the current activity states of the person detected by the activity real state detection unit, and an optimum activity state according to the determined mapping axis, among the optimum activity states of the person detected by the activity optimum state detection unit, are associated with each other.
The analysis device according to supplementary note 10, further comprising
an output analyzing unit that analyzes the output from a predetermined viewpoint, wherein
the activity real state detection unit detects, as the current activity state of the person, a result of analyzing, by the output analyzing unit, the output measured by the output measuring device, and
the activity optimum state detection unit detects, as the optimum activity state of the person, an analysis result corresponding to the output of highest evaluation among a plurality of analysis results obtained by analyzing a plurality of past outputs of the person by the output analyzing unit.
The analysis device according to supplementary note 10, further comprising
an output destination analyzing unit that analyzes information of a destination to which the output is provided, from a predetermined viewpoint, wherein
the activity real state detection unit detects, as the current activity state of the person, a result obtained by analyzing, by the output destination analyzing unit, the output measured by the output measuring device, and
the activity optimum state detection unit detects, as the optimum activity state of the person, an analysis result corresponding to the output of highest evaluation among a plurality of analysis results obtained by analyzing a plurality of past outputs of the person by the output destination analyzing unit.
The analysis device according to supplementary note 10, further comprising
an output destination analyzing unit that analyzes information of a destination to which the output is provided, wherein
the activity state mapping unit determines an output destination mapping axis corresponding to an analysis result of the output destination analyzing unit, and generates the analysis result in which an activity state according to the output destination mapping axis, among the current activity states of the person detected by the activity real state detection unit, and an optimum activity state according to the output destination mapping axis, among the optimum activity states of the person detected by the activity optimum state detection unit, are associated with each other.
The analysis device according to any of supplementary notes 10 to 15, wherein
the activity state mapping device outputs the analysis result to an analysis result presenting unit.
A work state analyzing method performed by an analysis device connected with an activity measuring device and an output measuring device, the activity measuring device being configured to measure an activity of a person existing in an area, the output measuring device being configured to measure an output generated by the activity of the person, the analysis device including an activity real state detection unit, an activity optimum state detection unit, and an activity state mapping unit, the method comprising;
by the activity real state detection unit, detecting a current activity state of the person, based on a measurement result by the activity measuring device;
by the activity optimum state detection unit, detecting an optimum activity state from among a plurality of past activity states of the person causing the output to be generated, based on past measurement results by the activity measuring device and the output measuring device; and
by the activity state mapping unit, generating an analysis result in which the detected current activity state of the person is associated with the optimum activity state.
The work state analyzing method according to supplementary note 17, wherein
the analysis device is connected with an activity tendency measuring device that measures preference in activities of the person, and
the activity state mapping unit generates an analysis result in which the current activity state of the person is associated with the optimum activity state and the preference in activities of the person.
The work state analyzing method according to supplementary note 17 or 18, wherein
the analysis device is connected with a mapping axis determination unit that determines a mapping axis that is a viewpoint of analysis, and
the activity state mapping unit generates an analysis result in which an activity state according to the determined mapping axis, among the current activity states of the person detected by the activity real state detection unit, and an optimum activity state according to the determined mapping axis, among the optimum activity states of the person detected by the activity optimum state detection unit, are associated with each other.
The work state analyzing method according to supplementary note 17, wherein
the analysis device includes an output analyzing unit,
the output analyzing unit analyzes the output from a predetermined viewpoint,
the activity real state detection unit detects, as the current activity state of the person, a result of analyzing, by the output analyzing unit, the output measured by the output measuring device, and
the activity optimum state detection unit detects, as the optimum activity state of the person, an analysis result corresponding to the output of highest evaluation among a plurality of analysis results obtained by analyzing a plurality of past outputs of the person by the output analyzing unit.
The work state analyzing method according to supplementary note 17, wherein
the analysis device includes an output destination analyzing unit,
the output destination analyzing unit analyzes information of a destination to which the output is provided, from a predetermined viewpoint,
the activity real state detection unit detects, as the current activity state of the person, a result obtained by analyzing, by the output destination analyzing unit, the output measured by the output measuring device, and
the activity optimum state detection unit detects, as the optimum activity state of the person, an analysis result corresponding to the output of highest evaluation among a plurality of analysis results obtained by analyzing a plurality of past outputs of the person by the output destination analyzing unit.
The work state analyzing method according to supplementary note 17, wherein
the analysis device includes an output destination analyzing unit,
the output destination analyzing unit analyzes information of a destination to which the output is provided,
the activity state mapping unit determines an output destination mapping axis corresponding to an analysis result of the output destination analyzing unit, and generates the analysis result in which an activity state according to the output destination mapping axis, among the current activity states of the person detected by the activity real state detection unit, and an optimum activity state according to the output destination mapping axis, among the optimum activity states of the person detected by the activity optimum state detection unit, are associated with each other.
The work state analyzing method according to any of supplementary notes 17 to 22, wherein
the activity state mapping device outputs the analysis result to an analysis result presenting unit.
A program for causing a computer to function as, the computer being connected with an activity measuring device and an output measuring device, the activity measuring device being configured to measure an activity of a person existing in an area:
an activity real state detection unit that detects a current activity state of the person, based on a measurement result by the activity measuring device;
an activity optimum state detection unit that detects an optimum activity state from among a plurality of past activity states of the person causing the output to be generated, based on past measurement results by the activity measuring device and the output measuring device; and
an activity state mapping unit that generates an analysis result in which the detected current activity state of the person is associated with the optimum activity state.
The program according to supplementary note 24, wherein
the computer is connected with an activity tendency measuring device that measures preference in activities of the person, and
the activity state mapping unit generates an analysis result in which the current activity state of the person is associated with the optimum activity state and the preference in activities of the person. cl Supplementary Note 26
The program according to supplementary note 24 or 25, wherein
the computer is connected with a mapping axis determination unit that determines a mapping axis that is a viewpoint of analysis, and
the activity state mapping unit generates an analysis result in which an activity state according to the determined mapping axis, among the current activity states of the person detected by the activity real state detection unit, and an optimum activity state according to the determined mapping axis, among the optimum activity states of the person detected by the activity optimum state detection unit, are associated with each other.
The program according to supplementary note 24, further causing the computer to function as t an output analyzing unit that analyzes the output from a predetermined viewpoint, wherein
the activity real state detection unit detects, as the current activity state of the person, a result of analyzing, by the output analyzing unit, the output measured by the output measuring device, and
the activity optimum state detection unit detects, as the optimum activity state of the person, an analysis result corresponding to the output of highest evaluation among a plurality of analysis results obtained by analyzing a plurality of past outputs of the person by the output analyzing unit.
The program according to supplementary note 24, further causing the computer to function as an output destination analyzing unit that analyzes information of a destination to which the output is provided, from a predetermined viewpoint, wherein
the activity real state detection unit detects, as the current activity state of the person, a result obtained by analyzing, by the output destination analyzing unit, the output measured by the output measuring device, and
the activity optimum state detection unit detects, as the optimum activity state of the person, an analysis result corresponding to the output of highest evaluation among a plurality of analysis results obtained by analyzing a plurality of past outputs of the person by the output destination analyzing unit.
The program according to supplementary note 24, further causing the computer to function as an output destination analyzing unit that analyzes information of a destination to which the output is provided, wherein
the activity state mapping unit determines an output destination mapping axis corresponding to an analysis result of the output destination analyzing unit, and generates the analysis result in which an activity state according to the output destination mapping axis, among the current activity states of the person detected by the activity real state detection unit, and an optimum activity state according to the output destination mapping axis, among the optimum activity states of the person detected by the activity optimum state detection unit, are associated with each other.
The program according to any of supplementary notes 24 to 29, wherein
the activity state mapping device outputs the analysis result to an analysis result presenting unit.
11 activity type determination unit
12 activity measuring device
13 output measuring device
14 activity tendency measuring device
15 mapping axis determination unit
16 analysis device
161 activity real state detection device
162 activity optimum state detection device
163 activity state mapping device
164 output analysis device
165 output destination analysis device
17 analysis result presenting device
Number | Date | Country | Kind |
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2014-144827 | Jul 2014 | JP | national |
Filing Document | Filing Date | Country | Kind |
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PCT/JP2015/002517 | 5/19/2015 | WO | 00 |