AFINITI EUROPE TECHNOLOGIES LIMITED

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CHESHIRE, GB

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Patents Grantslast 30 patents

Information Patent Grant
Techniques for benchmarking performance in a contact center system
- Patent number 10,834,259
- Issue date Nov 10, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,834,263
- Issue date Nov 10, 2020
- Afiniti Europe Technologies Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 10,827,073
- Issue date Nov 3, 2020
- Afiniti Europe Technologies Limited
- Syed Meesum Raza Rizvi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for estimating expected performance in a task assignment...
- Patent number 10,757,260
- Issue date Aug 25, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing model evaluation in a contact cen...
- Patent number 10,750,024
- Issue date Aug 18, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 10,750,023
- Issue date Aug 18, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,721,357
- Issue date Jul 21, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for case allocation
- Patent number 10,708,432
- Issue date Jul 7, 2020
- Afiniti Europe Technologies Limited
- Itai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 10,708,430
- Issue date Jul 7, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 10,708,431
- Issue date Jul 7, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 10,666,805
- Issue date May 26, 2020
- Afiniti Europe Technologies Limited
- S. James P. Spottiswoode
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,659,613
- Issue date May 19, 2020
- Afiniti Europe Technologies Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,623,565
- Issue date Apr 14, 2020
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Pooling callers for matching to agents based on pattern matching al...
- Patent number 10,567,586
- Issue date Feb 18, 2020
- Afiniti Europe Technologies Limited
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking pairing strategies in a task assignment...
- Patent number 10,509,669
- Issue date Dec 17, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a task assignment system
- Patent number 10,509,671
- Issue date Dec 17, 2019
- Afiniti Europe Technologies Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 10,511,716
- Issue date Dec 17, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 10,419,615
- Issue date Sep 17, 2019
- Afiniti Europe Technologies Limited
- Syed Meesum Raza Rizvi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,404,861
- Issue date Sep 3, 2019
- Afiniti Europe Technologies Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for estimating expected performance in a task assignment...
- Patent number 10,375,246
- Issue date Aug 6, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing model evaluation in a contact cen...
- Patent number 10,348,900
- Issue date Jul 9, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for behavioral pairing model evaluation in a contact cen...
- Patent number 10,348,901
- Issue date Jul 9, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Call mapping systems and methods using bayesian mean regression (BMR)
- Patent number 10,334,107
- Issue date Jun 25, 2019
- Afiniti Europe Technologies Limited
- S. James P. Spottiswoode
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 10,326,884
- Issue date Jun 18, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for workforce management in a contact center system
- Patent number 10,326,882
- Issue date Jun 18, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Techniques for hybrid behavioral pairing in a contact center system
- Patent number 10,320,985
- Issue date Jun 11, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective mapping of callers in a call center routing system
- Patent number 10,320,986
- Issue date Jun 11, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for L3 pairing in a contact center system
- Patent number 10,320,984
- Issue date Jun 11, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for benchmarking pairing strategies in a contact center...
- Patent number 10,298,762
- Issue date May 21, 2019
- Afiniti Europe Technologies Limited
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Techniques for behavioral pairing in a contact center system
- Patent number 10,284,727
- Issue date May 7, 2019
- Afiniti Europe Technologies Limited
- Ittai Kan
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20200382644
- Publication date Dec 3, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CEN...
- Publication number 20200382645
- Publication date Dec 3, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...
- Publication number 20200351402
- Publication date Nov 5, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20200344355
- Publication date Oct 29, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20200344354
- Publication date Oct 29, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR CASE ALLOCATION
- Publication number 20200336594
- Publication date Oct 22, 2020
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200329148
- Publication date Oct 15, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200329153
- Publication date Oct 15, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200329149
- Publication date Oct 15, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200329150
- Publication date Oct 15, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200329151
- Publication date Oct 15, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200329147
- Publication date Oct 15, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200329152
- Publication date Oct 15, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200296218
- Publication date Sep 17, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200296216
- Publication date Sep 17, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200296214
- Publication date Sep 17, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200296217
- Publication date Sep 17, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200296212
- Publication date Sep 17, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200296213
- Publication date Sep 17, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200296215
- Publication date Sep 17, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20200280636
- Publication date Sep 3, 2020
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200280634
- Publication date Sep 3, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200280633
- Publication date Sep 3, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200280632
- Publication date Sep 3, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20200125407
- Publication date Apr 23, 2020
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT...
- Publication number 20200125408
- Publication date Apr 23, 2020
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...
- Publication number 20200014800
- Publication date Jan 9, 2020
- Afiniti Europe Technologies Limited
- Syed Meesum Raza RIZVI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
- Publication number 20190394335
- Publication date Dec 26, 2019
- Afiniti Europe Technologies Limited
- Ittai KAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
- Publication number 20190370714
- Publication date Dec 5, 2019
- Afiniti Europe Technologies Limited
- Denys LIUBYVYI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...
- Publication number 20190356781
- Publication date Nov 21, 2019
- Afiniti Europe Technologies Limited
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING

AFINITI EUROPE TECHNOLOGIES LIMITED

Organization

Patents Grantslast 30 patents

Techniques for benchmarking performance in a contact center system

Techniques for behavioral pairing in a contact center system

Techniques for benchmarking pairing strategies in a contact center...

Techniques for estimating expected performance in a task assignment...

Techniques for behavioral pairing model evaluation in a contact cen...

Techniques for hybrid behavioral pairing in a contact center system

Techniques for behavioral pairing in a contact center system

Techniques for case allocation

Techniques for benchmarking pairing strategies in a contact center...

Techniques for hybrid behavioral pairing in a contact center system

Call mapping systems and methods using variance algorithm (VA) and/...

Techniques for behavioral pairing in a contact center system

Techniques for behavioral pairing in a contact center system

Pooling callers for matching to agents based on pattern matching al...

Techniques for benchmarking pairing strategies in a task assignment...

Techniques for behavioral pairing in a task assignment system

Systems and methods for routing callers to an agent in a contact ce...

Techniques for benchmarking pairing strategies in a contact center...

Techniques for behavioral pairing in a contact center system

Techniques for estimating expected performance in a task assignment...

Techniques for behavioral pairing model evaluation in a contact cen...

Techniques for behavioral pairing model evaluation in a contact cen...

Call mapping systems and methods using bayesian mean regression (BMR)

Techniques for hybrid behavioral pairing in a contact center system

Techniques for workforce management in a contact center system

Techniques for hybrid behavioral pairing in a contact center system

Selective mapping of callers in a call center routing system

Techniques for L3 pairing in a contact center system

Techniques for benchmarking pairing strategies in a contact center...

Techniques for behavioral pairing in a contact center system

Patents Applicationslast 30 patents

TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING MODEL EVALUATION IN A CONTACT CEN...

TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR CASE ALLOCATION

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A TASK ASSIGNMENT...

TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER...

TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM

TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM

TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT...

Trademarklast 30 trademarks