ALORICA BUSINESS SOLUTIONS, LLC

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IRVINE, CA, US

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Patents Grantslast 30 patents

Information Patent Grant
Script logic graphical mapping
- Patent number 9,846,680
- Issue date Dec 19, 2017
- Alorica Business Solutions, LLC
- Jeffrey William Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Script logic viewing
- Patent number 9,774,732
- Issue date Sep 26, 2017
- Alorica Business Solutions, LLC
- Jeffrey William Cordell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time monitoring of agent adherence
- Patent number 9,736,305
- Issue date Aug 15, 2017
- Alorica Business Solutions, LLC
- Kenneth A. Marr
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Script compliance and agent feedback
- Patent number 9,729,717
- Issue date Aug 8, 2017
- Alorica Business Solutions, LLC
- Mark J. Pettay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center call routing by agent attribute
- Patent number 9,699,313
- Issue date Jul 4, 2017
- Alorica Business Solutions, LLC
- Jeffrey William Cordell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing agent login to multiple conference call bridges
- Patent number 9,661,141
- Issue date May 23, 2017
- Alorica Business Solutions, LLC
- Jeffrey William Cordell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System, method, and computer readable medium for routing an agent t...
- Patent number 9,584,664
- Issue date Feb 28, 2017
- Alorica Business Solutions, LLC
- Jeffrey William Cordell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Script logic viewing
- Patent number 9,503,578
- Issue date Nov 22, 2016
- Alorica Business Solutions, LLC
- Jeffrey William Cordell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Script compliance and agent feedback
- Patent number 9,495,963
- Issue date Nov 15, 2016
- Alorica Business Solutions, LLC
- Mark J. Pettay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time monitoring of agent adherence
- Patent number 9,325,843
- Issue date Apr 26, 2016
- Alorica Business Solutions
- Kenneth A. Marr
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Script compliance using speech recognition and compilation and tran...
- Patent number 9,299,341
- Issue date Mar 29, 2016
- Alorica Business Solutions, LLC
- Mark J. Pettay
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Script logic graphical mapping
- Patent number 9,285,965
- Issue date Mar 15, 2016
- Alorica Business Solutions, LLC
- Jeffrey William Cordell
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Managing agent login to multiple conference call bridges
- Patent number 9,258,181
- Issue date Feb 9, 2016
- Alorica Business Solutions, LLC
- Jeffrey William Cordell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real time feedback of script logic
- Patent number 9,185,223
- Issue date Nov 10, 2015
- Alorica Business Solutions, LLC
- Jeffrey William Cordell
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

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Patents Applicationslast 30 patents

Information Patent Application
METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING
- Publication number 20170126893
- Publication date May 4, 2017
- ALORICA BUSINESS SOLUTIONS, LLC
- James K. Boutcher
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

ALORICA BUSINESS SOLUTIONS, LLC

Organization

Patents Grantslast 30 patents

Script logic graphical mapping

Script logic viewing

Real-time monitoring of agent adherence

Script compliance and agent feedback

Contact center call routing by agent attribute

Managing agent login to multiple conference call bridges

System, method, and computer readable medium for routing an agent t...

Script logic viewing

Script compliance and agent feedback

Real-time monitoring of agent adherence

Script compliance using speech recognition and compilation and tran...

Script logic graphical mapping

Managing agent login to multiple conference call bridges

Real time feedback of script logic

Patents Applicationslast 30 patents

METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING