Aspect Software, Inc.

Organization

Lombard, IL, US

Organizations

Please log in for detailed analytics

Patents Grantslast 30 patents

Information Patent Grant
Deployment wizard
- Patent number 9,330,050
- Issue date May 3, 2016
- Aspect Software, Inc.
- Andreas Chalupa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Testing and monitoring voice over internet protocol (VoIP) service...
- Patent number 8,660,016
- Issue date Feb 25, 2014
- Aspect Software, Inc.
- Ajay Punreddy
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Session application records
- Patent number 8,635,275
- Issue date Jan 21, 2014
- Aspect Software, Inc.
- Fergal Glynn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Emergency recording during VoIP session
- Patent number 8,351,593
- Issue date Jan 8, 2013
- Aspect Software, Inc.
- Steve Vick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of remotely operating contact center systems
- Patent number 8,249,243
- Issue date Aug 21, 2012
- Aspect Software, Inc.
- Rajiv Kambli
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Image installer
- Patent number 8,245,222
- Issue date Aug 14, 2012
- Aspect Software, Inc.
- Andreas Chalupa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Network router for heterogeneous ACD system
- Patent number 8,229,098
- Issue date Jul 24, 2012
- Aspect Software, Inc.
- James Barnett
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Leveraging a SIP forking model for distributed contact center routing
- Patent number 8,199,895
- Issue date Jun 12, 2012
- Aspect Software, Inc.
- Michael Ely
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated performance monitoring for contact management system
- Patent number 8,199,900
- Issue date Jun 12, 2012
- Aspect Software, Inc.
- James Barnett
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Discrete choice method of reporting and predicting multiple transac...
- Patent number 8,184,547
- Issue date May 22, 2012
- Aspect Software, Inc.
- Roger Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for customer key routing
- Patent number 8,180,043
- Issue date May 15, 2012
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Skill based chat function in a communication system
- Patent number RE43205
- Issue date Feb 21, 2012
- Aspect Software, Inc.
- Roger Sumner
- 379 - Telephonic communications
Information Patent Grant
Customer automated response system
- Patent number 8,073,130
- Issue date Dec 6, 2011
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for processing customer contacts using a state...
- Patent number 8,068,597
- Issue date Nov 29, 2011
- Aspect Software, Inc.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of using a phone to access information in a call...
- Patent number 8,041,023
- Issue date Oct 18, 2011
- Aspect Software, Inc.
- Eric James
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
IP ACD using buffer server
- Patent number 8,028,084
- Issue date Sep 27, 2011
- Aspect Software, Inc.
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Instant message contact router
- Patent number 7,975,009
- Issue date Jul 5, 2011
- Aspect Software, Inc.
- Glenn Wilensky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Peer to peer application processor
- Patent number 7,961,867
- Issue date Jun 14, 2011
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact manipulaton and retrieval system
- Patent number 7,929,670
- Issue date Apr 19, 2011
- Aspect Software, Inc.
- Nayel Saleh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of allocating data communication sessions based upon user in...
- Patent number 7,917,623
- Issue date Mar 29, 2011
- Aspect Software, Inc.
- Anthony Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center business modeler
- Patent number 7,912,205
- Issue date Mar 22, 2011
- Aspect Software, Inc.
- Tony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for detecting availability of non-traditional agent
- Patent number 7,864,945
- Issue date Jan 4, 2011
- Aspect Software, Inc.
- Michael Peters
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of tracking e-mail handling by a remote agent of an automati...
- Patent number 7,853,653
- Issue date Dec 14, 2010
- Aspect Software, Inc.
- Dave Wesen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of preference driven segmentation routing
- Patent number 7,831,033
- Issue date Nov 9, 2010
- Aspect Software, Inc.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
IP ACD using SIP format
- Patent number 7,822,016
- Issue date Oct 26, 2010
- Aspect Software, Inc.
- Mike Peters
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for minimizing queue callback faults
- Patent number 7,813,489
- Issue date Oct 12, 2010
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for voice and data convergence
- Patent number 7,809,118
- Issue date Oct 5, 2010
- Aspect Software, Inc.
- Nayel Saleh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center system independent of line key status or current age...
- Patent number 7,778,405
- Issue date Aug 17, 2010
- Aspect Software, Inc.
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems to complete transaction date
- Patent number 7,778,861
- Issue date Aug 17, 2010
- Aspect Software, Inc.
- Donald C. Lewis
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Agent registration and bidding system
- Patent number 7,773,740
- Issue date Aug 10, 2010
- Aspect Software, Inc.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
METHOD OF DISPLAYING COMPLEX RELATIONSHIPS
- Publication number 20100260331
- Publication date Oct 14, 2010
- Aspect Software, Inc.
- David Funck
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD OF REMOTELY OPERATING CONTACT CENTER SYSTEMS
- Publication number 20100119052
- Publication date May 13, 2010
- Aspect Software, Inc.
- Rajiv Kambli
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYNCHRONIZATION OF MULTIPLE TARGET SYSTEM DATA
- Publication number 20100111284
- Publication date May 6, 2010
- Aspect Software, Inc.
- Senthilvel Saravanan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD OF UNIFYING CONTROL OF CONTACT CENTER SYSTEM
- Publication number 20100008492
- Publication date Jan 14, 2010
- Aspect Software, Inc.
- EDWARD KUNS
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Single Sign-On To Administer Target Systems with Disparate Security...
- Publication number 20090260066
- Publication date Oct 15, 2009
- Aspect software Inc.
- James Miller
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Extensible Permissions for Administrative and Target Permissions
- Publication number 20090228958
- Publication date Sep 10, 2009
- Aspect software Inc.
- James Miller
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method for Reporting Activity of Multi-Appearance Call-Center Agent
- Publication number 20090185672
- Publication date Jul 23, 2009
- Aspect software Inc.
- Bob Stent
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN...
- Publication number 20090129581
- Publication date May 21, 2009
- Aspect Software, Inc.
- Rajiv Kambli
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Deployment Wizard
- Publication number 20090089407
- Publication date Apr 2, 2009
- Aspect software Inc.
- Andreas Chalupa
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Multi-Line Communication System
- Publication number 20090074169
- Publication date Mar 19, 2009
- Aspect software Inc.
- Prabhuram Mohan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
EMERGENCY RECORDING DURING VOIP SESSION
- Publication number 20080107247
- Publication date May 8, 2008
- Aspect Software
- Steve Vick
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Aspect Software, Inc.

Organization

Patents Grantslast 30 patents

Deployment wizard

Testing and monitoring voice over internet protocol (VoIP) service...

Session application records

Emergency recording during VoIP session

Method of remotely operating contact center systems

Image installer

Network router for heterogeneous ACD system

Leveraging a SIP forking model for distributed contact center routing

Automated performance monitoring for contact management system

Discrete choice method of reporting and predicting multiple transac...

Method and apparatus for customer key routing

Skill based chat function in a communication system

Customer automated response system

Method and apparatus for processing customer contacts using a state...

System and method of using a phone to access information in a call...

IP ACD using buffer server

Instant message contact router

Peer to peer application processor

Contact manipulaton and retrieval system

Method of allocating data communication sessions based upon user in...

Contact center business modeler

Method for detecting availability of non-traditional agent

Method of tracking e-mail handling by a remote agent of an automati...

Method of preference driven segmentation routing

IP ACD using SIP format

System and method for minimizing queue callback faults

System and method for voice and data convergence

Contact center system independent of line key status or current age...

Methods and systems to complete transaction date

Agent registration and bidding system

Patents Applicationslast 30 patents

METHOD OF DISPLAYING COMPLEX RELATIONSHIPS

METHOD OF REMOTELY OPERATING CONTACT CENTER SYSTEMS

SYNCHRONIZATION OF MULTIPLE TARGET SYSTEM DATA

METHOD OF UNIFYING CONTROL OF CONTACT CENTER SYSTEM

Single Sign-On To Administer Target Systems with Disparate Security...

Extensible Permissions for Administrative and Target Permissions

Method for Reporting Activity of Multi-Appearance Call-Center Agent

METHOD AND APPARATUS FOR PROVISIONING CONTACT HANDLING RESOURCES IN...

Deployment Wizard

Multi-Line Communication System

EMERGENCY RECORDING DURING VOIP SESSION

Trademarklast 30 trademarks