CONVERGYS CUSTOMER MANAGEMENT GROUP INC

Organization

CINCINNATI, OH, US

Organizations

Please log in for detailed analytics

Patents Grantslast 30 patents

Information Patent Grant
System and method for IVR signature detection and event management
- Patent number 8,675,826
- Issue date Mar 18, 2014
- Convergys Customer Management Group, Inc.
- Stephen Nicholas Bittner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated end-user support
- Patent number 8,636,515
- Issue date Jan 28, 2014
- Convergys Customer Management Group Inc.
- Daniel Keele Burgin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for managing customer data
- Patent number 8,416,941
- Issue date Apr 9, 2013
- Convergys Customer Management Group Inc.
- Chad Vos
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for IVR signature detection and event management
- Patent number 8,160,211
- Issue date Apr 17, 2012
- Convergys Customer Management Group, Inc.
- Stephen Nicholas Bittner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for IVR signature detection and event management
- Patent number 7,787,601
- Issue date Aug 31, 2010
- Convergys Customer Management Group, Inc.
- Stephen Nicholas Bittner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for closed loop decisionmaking in an automated ca...
- Patent number 7,599,861
- Issue date Oct 6, 2009
- Convergys Customer Management Group, Inc.
- Dale R. Peterson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automated customer calling
- Patent number 6,928,157
- Issue date Aug 9, 2005
- Convergys Customer Management Group, Inc.
- Timothy M. Price
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated third party verification
- Patent number 6,859,524
- Issue date Feb 22, 2005
- Convergys Customer Management Group Inc.
- Nicholas K. Unger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated customer calling
- Patent number 6,744,881
- Issue date Jun 1, 2004
- Convergys Customer Management Group, Inc.
- Timothy M. Price
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for creating and controlling interactive voice re...
- Patent number 6,718,017
- Issue date Apr 6, 2004
- Convergys Customer Management Group, Inc.
- Timothy M. Price
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automated third party verification
- Patent number 6,650,736
- Issue date Nov 18, 2003
- Convergys Customer Management Group, Inc.
- Nicholas K. Unger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Object-oriented cache management system and method
- Patent number 6,611,898
- Issue date Aug 26, 2003
- Convergys Customer Management Group, Inc.
- Doug Slattery
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for recording and playing audio descriptions
- Patent number 6,606,374
- Issue date Aug 12, 2003
- Convergys Customer Management Group, Inc.
- Kenneth I. Rokoff
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for providing caller information to called party via call st...
- Patent number 6,137,870
- Issue date Oct 24, 2000
- Convergys Customer Management Group, Inc.
- Gordon F. Scherer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Electronic message management system
- Patent number 6,122,632
- Issue date Sep 19, 2000
- Convergys Customer Management Group Inc.
- Jennifer M. Botts
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Telephone transaction processing as a part of a call transport
- Patent number 5,966,429
- Issue date Oct 12, 1999
- Convergys Customer Management Group Inc.
- Gordon F. Scherer
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
System and Method for Establishing Electronic Business Systems for...
- Publication number 20100145718
- Publication date Jun 10, 2010
- Convergys Customer Management Group Inc.
- Kevin Elmore
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and Method for Closed Loop Decisionmaking in an Automated Ca...
- Publication number 20070208579
- Publication date Sep 6, 2007
- Convergys Customer Management Group, Inc.
- Dale R. Peterson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for automated third party verification
- Publication number 20030219105
- Publication date Nov 27, 2003
- Convergys Customer Management Group, Inc.
- Nicholas K. Unger
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Trademarklast 30 trademarks

Information Trademark
75955181
- Serial number 75955181
- Filing date Mar 7, 2000
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75955024 - DEX THE DISHDUDE
- Serial number 75955024
- Filing date Mar 6, 2000
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75955025 - E
- Serial number 75955025
- Filing date Mar 6, 2000
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75905427 - CYBERESPONSE AUTOREP
- Serial number 75905427
- Filing date Jan 24, 2000
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75825342 - CQUEST
- Serial number 75825342
- Filing date Nov 7, 1999
- Convergys Customer Management Group Inc.
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
75825345 - CYBERESPONSE E-MAIL
- Serial number 75825345
- Filing date Nov 7, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75825348 - CYBERESPONSE DATALINK
- Serial number 75825348
- Filing date Nov 7, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75825356 - THE SOLUTIONS YOU NEED THE CARE EMPLOYEES WANT
- Serial number 75825356
- Registration number 2481543
- Filing date Nov 7, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75825340 - CYBERESPONSE CONNECT
- Serial number 75825340
- Filing date Nov 7, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75825346 - CYBERESPONSE LOCATOR
- Serial number 75825346
- Filing date Nov 7, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75825349 - INNOVATIVE SOLUTIONS POWERFUL RESULTS
- Serial number 75825349
- Filing date Nov 7, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75825333 - CUSTOMTOUCH CENTER OF THE FUTURE
- Serial number 75825333
- Filing date Nov 7, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75825337 - CYBERESPONSE SURVEY
- Serial number 75825337
- Filing date Nov 7, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75825352 - INTELLI-CONTACT
- Serial number 75825352
- Filing date Nov 7, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75777865 - CONVERGYS MARKET WATCH
- Serial number 75777865
- Filing date Aug 17, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75771284 - CUSTOMTOUCH
- Serial number 75771284
- Filing date Aug 9, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75764039 - AERMAIL
- Serial number 75764039
- Filing date Jul 30, 1999
- Convergys Customer Management Group Inc.
- 35 - Advertising
Information Trademark
75526092 - WE'RE YOUR VOICE
- Serial number 75526092
- Registration number 2346536
- Filing date Jul 23, 1998
- MATRIXX Marketing Inc.
- 38 - Telecommunications

CONVERGYS CUSTOMER MANAGEMENT GROUP INC

Organization

Patents Grantslast 30 patents

System and method for IVR signature detection and event management

System and method for automated end-user support

Method and apparatus for managing customer data

System and method for IVR signature detection and event management

System and method for IVR signature detection and event management

System and method for closed loop decisionmaking in an automated ca...

System and method for automated customer calling

System and method for automated third party verification

System and method for automated customer calling

System and method for creating and controlling interactive voice re...

System and method for automated third party verification

Object-oriented cache management system and method

System and method for recording and playing audio descriptions

System for providing caller information to called party via call st...

Electronic message management system

Telephone transaction processing as a part of a call transport

Patents Applicationslast 30 patents

System and Method for Establishing Electronic Business Systems for...

System and Method for Closed Loop Decisionmaking in an Automated Ca...

System and method for automated third party verification

Trademarklast 30 trademarks

75955181

75955024 - DEX THE DISHDUDE

75955025 - E

75905427 - CYBERESPONSE AUTOREP

75825342 - CQUEST

75825345 - CYBERESPONSE E-MAIL

75825348 - CYBERESPONSE DATALINK

75825356 - THE SOLUTIONS YOU NEED THE CARE EMPLOYEES WANT

75825340 - CYBERESPONSE CONNECT

75825346 - CYBERESPONSE LOCATOR

75825349 - INNOVATIVE SOLUTIONS POWERFUL RESULTS

75825333 - CUSTOMTOUCH CENTER OF THE FUTURE

75825337 - CYBERESPONSE SURVEY

75825352 - INTELLI-CONTACT

75777865 - CONVERGYS MARKET WATCH

75771284 - CUSTOMTOUCH

75764039 - AERMAIL

75526092 - WE'RE YOUR VOICE