Genesys Telecommunications, Inc.

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San Francisco, CA, US

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Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus for auto-assisting agents in agent-hosted comm...
- Patent number 6,922,689
- Issue date Jul 26, 2005
- Genesys Telecommunications
- Yuri Shtivelman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for estimating telephony system-queue waiting time in an age...
- Patent number 6,898,190
- Issue date May 24, 2005
- Genesys Telecommunications
- Yuri Shtivelman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Escalatory reactive call routing
- Patent number 6,104,801
- Issue date Aug 15, 2000
- Genesys Telecommunications, Inc.
- Alec Miloslavsky
- H04 - ELECTRIC COMMUNICATION TECHNIQUE