Mattersight Corporation

Organization

Dallas, TX, US

Ticker Symbols

NASDAQ:MATR

SERVICES-COMPUTER INTEGRATED SYSTEMS DESIGN
Business Address
200 W. MADISON SUITE 3100 CHICAGO IL 60606 877-235-6925
Mailing Address
200 W. MADISON SUITE 3100 CHICAGO IL 60606
State Location
IL
State of Incorporation
DE

Organizations

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Patents Grantslast 30 patents

Information Patent Grant
Systems and methods for analyzing coaching comments
- Patent number 11,336,770
- Issue date May 17, 2022
- Mattersight Corporation
- Christopher Danson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Personality-type training system and methods
- Patent number 11,043,136
- Issue date Jun 22, 2021
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Trend basis and behavioral analytics system and methods
- Patent number 10,915,824
- Issue date Feb 9, 2021
- Mattersight Corporation
- Christopher Danson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Personality-based chatbot and methods including non-text input
- Patent number 10,748,534
- Issue date Aug 18, 2020
- Mattersight Corporation
- David Gustafson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems for determining and displaying business relevan...
- Patent number 10,601,994
- Issue date Mar 24, 2020
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Biometric customer service agent analysis systems and methods
- Patent number 10,448,887
- Issue date Oct 22, 2019
- Mattersight Corporation
- Christopher Danson
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Grant
System and methods for determining trends in electronic communications
- Patent number 10,419,611
- Issue date Sep 17, 2019
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and system for reducing false positive voice print matching
- Patent number 10,410,636
- Issue date Sep 10, 2019
- Mattersight Corporation
- Roger Warford
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Linguistic analysis of stored electronic communications
- Patent number 10,366,620
- Issue date Jul 30, 2019
- Mattersight Corporation
- Kelly Conway
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Customer-based interaction outcome prediction methods and system
- Patent number 10,289,967
- Issue date May 14, 2019
- Mattersight Corporation
- Alain Stephan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Online chat communication analysis via mono-recording system and me...
- Patent number 10,276,153
- Issue date Apr 30, 2019
- Mattersight Corporation
- Roger Warford
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Essay analytics system and methods
- Patent number 10,276,055
- Issue date Apr 30, 2019
- Mattersight Corporation
- David Gustafson
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information Patent Grant
Predictive analytic systems and methods
- Patent number 10,262,268
- Issue date Apr 16, 2019
- Mattersight Corporation
- Christopher Danson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Predictive and responsive video analytics system and methods
- Patent number 10,262,195
- Issue date Apr 16, 2019
- Mattersight Corporation
- Kelly Conway
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Outbound customer interaction pairing methods and systems
- Patent number 10,225,403
- Issue date Mar 5, 2019
- Mattersight Corporation
- Christopher Danson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time customer profile based predictive routing
- Patent number 10,218,850
- Issue date Feb 26, 2019
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Enrollment pairing analytics system and methods
- Patent number 10,191,901
- Issue date Jan 29, 2019
- Mattersight Corporation
- Christopher Danson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for analyzing online forum language
- Patent number 10,194,029
- Issue date Jan 29, 2019
- Mattersight Corporation
- Kelly Conway
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer-based interaction outcome prediction methods and system
- Patent number 10,152,681
- Issue date Dec 11, 2018
- Mattersight Corporation
- Alain Stephan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer satisfaction analysis of caller interaction event data sys...
- Patent number 10,129,402
- Issue date Nov 13, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephonic communication routing system based on customer satisfaction
- Patent number 10,129,394
- Issue date Nov 13, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Coaching portal and methods based on behavioral assessment data
- Patent number 10,104,233
- Issue date Oct 16, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Delayed-assignment predictive routing and methods
- Patent number 10,084,918
- Issue date Sep 25, 2018
- Mattersight Corporation
- Kelly Conway
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for analyzing caller interaction event data
- Patent number 10,021,248
- Issue date Jul 10, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for analyzing multichannel communications includ...
- Patent number 9,942,400
- Issue date Apr 10, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive occupancy real-time predictive routing
- Patent number 9,936,075
- Issue date Apr 3, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Personality-based chatbot and methods
- Patent number 9,847,084
- Issue date Dec 19, 2017
- Mattersight Corporation
- David Gustafson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer satisfaction-based predictive routing and methods
- Patent number 9,848,085
- Issue date Dec 19, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Face-to-face communication analysis via mono-recording system and m...
- Patent number 9,842,590
- Issue date Dec 12, 2017
- Mattersight Corporation
- Roger Warford
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Methods and apparatus for identifying fraudulent callers
- Patent number 9,837,078
- Issue date Dec 5, 2017
- Mattersight Corporation
- Roger Warford
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

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Patents Applicationslast 30 patents

Information Patent Application
METHODS AND SYSTEMS FOR DETERMINING AND DISPLAYING BUSINESS RELEVAN...
- Publication number 20190349478
- Publication date Nov 14, 2019
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALITY-TYPE TRAINING SYSTEM AND METHODS
- Publication number 20190340947
- Publication date Nov 7, 2019
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHODS FOR ANALYZING ONLINE FORUM LANGUAGE
- Publication number 20180227421
- Publication date Aug 9, 2018
- Mattersight Corporation
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME CUSTOMER PROFILE BASED PREDICTIVE ROUTING
- Publication number 20180205828
- Publication date Jul 19, 2018
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OUTBOUND CUSTOMER INTERACTION PAIRING METHODS AND SYSTEMS
- Publication number 20180159977
- Publication date Jun 7, 2018
- Mattersight Corporation
- Christopher DANSON
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BIOMETRIC CUSTOMER SERVICE AGENT ANALYSIS SYSTEMS AND METHODS
- Publication number 20180110460
- Publication date Apr 26, 2018
- Mattersight Corporation
- Christopher DANSON
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Application
DELAYED-ASSIGNMENT PREDICTIVE ROUTING AND METHODS
- Publication number 20180115646
- Publication date Apr 26, 2018
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ONLINE CHAT COMMUNICATION ANALYSIS VIA MONO-RECORDING SYSTEM AND ME...
- Publication number 20180114526
- Publication date Apr 26, 2018
- Mattersight Corporation
- Roger WARFORD
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
PERSONALITY-BASED CHATBOT AND METHODS INCLUDING NON-TEXT INPUT
- Publication number 20180108353
- Publication date Apr 19, 2018
- Mattersight Corporation
- David GUSTAFSON
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHODS AND SYSTEM FOR REDUCING FALSE POSITIVE VOICE PRINT MATCHING
- Publication number 20180082690
- Publication date Mar 22, 2018
- Mattersight Corporation
- Roger Warford
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
LINGUISTIC ANALYSIS OF STORED ELECTRONIC COMMUNICATIONS
- Publication number 20180075775
- Publication date Mar 15, 2018
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
TREND BASIS AND BEHAVIORAL ANALYTICS SYSTEM AND METHODS
- Publication number 20180032886
- Publication date Feb 1, 2018
- Mattersight Corporation
- Christopher Danson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENROLLMENT PAIRING ANALYTICS SYSTEM AND METHODS
- Publication number 20180018323
- Publication date Jan 18, 2018
- Mattersight Corporation
- Christopher DANSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS FOR ROUTING A TELEPHONIC COMMUNICATION
- Publication number 20170302791
- Publication date Oct 19, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COACHING PORTAL AND METHODS BASED ON BEHAVIORAL ASSESSMENT DATA
- Publication number 20170289352
- Publication date Oct 5, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
TREND IDENTIFICATION AND BEHAVIORAL ANALYTICS SYSTEM AND METHODS
- Publication number 20170270425
- Publication date Sep 21, 2017
- Mattersight Corporation
- Christopher Danson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHODS FOR ANALYZING MULTICHANNEL COMMUNICATIONS INCLUD...
- Publication number 20170264744
- Publication date Sep 14, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
CUSTOMER SATISFACTION-BASED PREDICTIVE ROUTING AND METHODS
- Publication number 20170208177
- Publication date Jul 20, 2017
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR ANALYZING CALLER INTERACTION EVENT DATA
- Publication number 20170155768
- Publication date Jun 1, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
ADAPTIVE OCCUPANCY REAL-TIME PREDICTIVE ROUTING
- Publication number 20170149976
- Publication date May 25, 2017
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
FACE-TO-FACE COMMUNICATION ANALYSIS VIA MONO-RECORDING SYSTEM AND M...
- Publication number 20170110121
- Publication date Apr 20, 2017
- Mattersight Corporation
- Roger WARFORD
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
PREDICTIVE AND RESPONSIVE VIDEO ANALYTICS SYSTEM AND METHODS
- Publication number 20160364606
- Publication date Dec 15, 2016
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
QUALITY ASSURANCE ANALYTICS SYSTEMS AND METHODS
- Publication number 20160358115
- Publication date Dec 8, 2016
- Mattersight Corporation
- David GUSTAFSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER SATISFACTION SYSTEM AND METHOD BASED ON BEHAVIORAL ASSESSM...
- Publication number 20160344868
- Publication date Nov 24, 2016
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
RESPONSIVE COMMUNICATION SYSTEM FOR ANALYZED MULTICHANNEL ELECTRONI...
- Publication number 20160337519
- Publication date Nov 17, 2016
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
DYNAMIC OCCUPANCY PREDICTIVE ROUTING AND METHODS
- Publication number 20160330325
- Publication date Nov 10, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALITY-BASED CHATBOT AND METHODS
- Publication number 20160300570
- Publication date Oct 13, 2016
- Mattersight Corporation
- David GUSTAFSON
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND SYSTEM FOR GENERATING A RESPONSIVE COMMUNICATION BASED O...
- Publication number 20160277579
- Publication date Sep 22, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DISTRESS ANALYSIS OF MONO-RECORDING SYSTEM AND METHODS
- Publication number 20160227036
- Publication date Aug 4, 2016
- Mattersight Corporation
- Roger Warford
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTIVE VIDEO ANALYTICS SYSTEM AND METHODS
- Publication number 20160133274
- Publication date May 12, 2016
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

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Trademarklast 30 trademarks

Information Trademark
86576875 - CHEMISTRY OF CONVERSATION
- Serial number 86576875
- Registration number 5101063
- Filing date Mar 26, 2015
- Mattersight Corporation
- 42 - Scientific and technological services and research and design relating thereto
Information Trademark
86979249 - THE CHEMISTRY OF CONVERSATION
- Serial number 86979249
- Registration number 5134721
- Filing date Mar 26, 2015
- Mattersight Corporation
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
85283950 - MATTERSIGHT SEE WHAT MATTERS
- Serial number 85283950
- Registration number 4250756
- Filing date Apr 1, 2011
- eLoyalty Corporation
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
85283936 - MATTERSIGHT SEE WHAT MATTERS
- Serial number 85283936
- Registration number 4250755
- Filing date Apr 1, 2011
- eLoyalty Corporation
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
85213277 - MATTERSIGHT
- Serial number 85213277
- Registration number 4172456
- Filing date Jan 7, 2011
- eLoyalty Corporation
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments

Mattersight Corporation

Organization

Ticker Symbols

Business Address

Mailing Address

State Location

State of Incorporation

Patents Grantslast 30 patents

Systems and methods for analyzing coaching comments

Personality-type training system and methods

Trend basis and behavioral analytics system and methods

Personality-based chatbot and methods including non-text input

Methods and systems for determining and displaying business relevan...

Biometric customer service agent analysis systems and methods

System and methods for determining trends in electronic communications

Methods and system for reducing false positive voice print matching

Linguistic analysis of stored electronic communications

Customer-based interaction outcome prediction methods and system

Online chat communication analysis via mono-recording system and me...

Essay analytics system and methods

Predictive analytic systems and methods

Predictive and responsive video analytics system and methods

Outbound customer interaction pairing methods and systems

Real-time customer profile based predictive routing

Enrollment pairing analytics system and methods

System and methods for analyzing online forum language

Customer-based interaction outcome prediction methods and system

Customer satisfaction analysis of caller interaction event data sys...

Telephonic communication routing system based on customer satisfaction

Coaching portal and methods based on behavioral assessment data

Delayed-assignment predictive routing and methods

Method and system for analyzing caller interaction event data

System and methods for analyzing multichannel communications includ...

Adaptive occupancy real-time predictive routing

Personality-based chatbot and methods

Customer satisfaction-based predictive routing and methods

Face-to-face communication analysis via mono-recording system and m...

Methods and apparatus for identifying fraudulent callers

Patents Applicationslast 30 patents

METHODS AND SYSTEMS FOR DETERMINING AND DISPLAYING BUSINESS RELEVAN...

PERSONALITY-TYPE TRAINING SYSTEM AND METHODS

SYSTEM AND METHODS FOR ANALYZING ONLINE FORUM LANGUAGE

REAL-TIME CUSTOMER PROFILE BASED PREDICTIVE ROUTING

OUTBOUND CUSTOMER INTERACTION PAIRING METHODS AND SYSTEMS

BIOMETRIC CUSTOMER SERVICE AGENT ANALYSIS SYSTEMS AND METHODS

DELAYED-ASSIGNMENT PREDICTIVE ROUTING AND METHODS

ONLINE CHAT COMMUNICATION ANALYSIS VIA MONO-RECORDING SYSTEM AND ME...

PERSONALITY-BASED CHATBOT AND METHODS INCLUDING NON-TEXT INPUT

METHODS AND SYSTEM FOR REDUCING FALSE POSITIVE VOICE PRINT MATCHING

LINGUISTIC ANALYSIS OF STORED ELECTRONIC COMMUNICATIONS

TREND BASIS AND BEHAVIORAL ANALYTICS SYSTEM AND METHODS

ENROLLMENT PAIRING ANALYTICS SYSTEM AND METHODS

SYSTEM AND METHODS FOR ROUTING A TELEPHONIC COMMUNICATION

COACHING PORTAL AND METHODS BASED ON BEHAVIORAL ASSESSMENT DATA

TREND IDENTIFICATION AND BEHAVIORAL ANALYTICS SYSTEM AND METHODS

SYSTEM AND METHODS FOR ANALYZING MULTICHANNEL COMMUNICATIONS INCLUD...

CUSTOMER SATISFACTION-BASED PREDICTIVE ROUTING AND METHODS

METHOD AND SYSTEM FOR ANALYZING CALLER INTERACTION EVENT DATA

ADAPTIVE OCCUPANCY REAL-TIME PREDICTIVE ROUTING

FACE-TO-FACE COMMUNICATION ANALYSIS VIA MONO-RECORDING SYSTEM AND M...

PREDICTIVE AND RESPONSIVE VIDEO ANALYTICS SYSTEM AND METHODS

QUALITY ASSURANCE ANALYTICS SYSTEMS AND METHODS

CUSTOMER SATISFACTION SYSTEM AND METHOD BASED ON BEHAVIORAL ASSESSM...

RESPONSIVE COMMUNICATION SYSTEM FOR ANALYZED MULTICHANNEL ELECTRONI...

DYNAMIC OCCUPANCY PREDICTIVE ROUTING AND METHODS

PERSONALITY-BASED CHATBOT AND METHODS

METHOD AND SYSTEM FOR GENERATING A RESPONSIVE COMMUNICATION BASED O...

DISTRESS ANALYSIS OF MONO-RECORDING SYSTEM AND METHODS

PREDICTIVE VIDEO ANALYTICS SYSTEM AND METHODS

Trademarklast 30 trademarks

86576875 - CHEMISTRY OF CONVERSATION

86979249 - THE CHEMISTRY OF CONVERSATION

85283950 - MATTERSIGHT SEE WHAT MATTERS

85283936 - MATTERSIGHT SEE WHAT MATTERS

85213277 - MATTERSIGHT