Rockwell Electronic Commerce Corp.

Organization

Wood Dale, IL, US

Organizations

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Patents Grantslast 30 patents

Information Patent Grant
Contact identifier for message types
- Patent number 7,460,651
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce Corp.
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Best practices learning for agents in a communication system
- Patent number 7,460,659
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method of maintaining and improving agent performance
- Patent number 7,386,467
- Issue date Jun 10, 2008
- Rockwell Electronic Commerce Corp.
- Robert T. Eitel
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method of delivering enterprise data through a call center
- Patent number 7,369,653
- Issue date May 6, 2008
- Rockwell Electronic Commerce Corp.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for recording incoming calls on demand in a trans...
- Patent number 7,274,685
- Issue date Sep 25, 2007
- Rockwell Electronic Commerce
- Michael Peters
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for data field reuse
- Patent number 7,206,400
- Issue date Apr 17, 2007
- Rockwell Electronic Commerce Corp.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for providing music to an agent during non-voi...
- Patent number 6,870,925
- Issue date Mar 22, 2005
- Rockwell Electronic Commerce Corp.
- Christopher Gordon Culp
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for routing transactions in an automatic call dis...
- Patent number 6,865,267
- Issue date Mar 8, 2005
- Rockwell Electronic Commerce Corp.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Natural language agent for monitoring a threaded discussion
- Patent number 6,804,668
- Issue date Oct 12, 2004
- Rockwell Electronic Commerce Corp.
- Craig R. Shambaugh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Schedule based transaction routing
- Patent number 6,771,764
- Issue date Aug 3, 2004
- Rockwell Electronic Commerce Corp.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Profit-based method of assigning calls in a transaction processing...
- Patent number 6,744,879
- Issue date Jun 1, 2004
- Rockwell Electronic Commerce Corp.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
ACD with packet data based agent interconnect
- Patent number 6,678,266
- Issue date Jan 13, 2004
- Rockwell Electronic Commerce Corp.
- Michael C. Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Administration and control of an automatic call distributor by a re...
- Patent number 6,654,458
- Issue date Nov 25, 2003
- Rockwell Electronic Commerce Corp.
- Nayel Saleh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Packet telephony gateway for hearing impaired relay services
- Patent number 6,625,259
- Issue date Sep 23, 2003
- Rockwell Electronic Commerce Corp.
- Michael C. Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for automatically detecting problematic calls
- Patent number 6,600,821
- Issue date Jul 29, 2003
- Rockwell Electronic Commerce Corp.
- Michael Chan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
ACD tier based routing
- Patent number 6,577,727
- Issue date Jun 10, 2003
- Rockwell Electronic Commerce Corp.
- Darryl Hymel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Switch voice/data service extension to remote facilities
- Patent number 6,546,023
- Issue date Apr 8, 2003
- Rockwell Electronic Commerce Corp.
- Barry W. Jones
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic call distribution system with signal generator and method
- Patent number 6,546,097
- Issue date Apr 8, 2003
- Rockwell Electronic Commerce Corp.
- Marshall Peltz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Embedded software negotiation of PCM companding format
- Patent number 6,510,180
- Issue date Jan 21, 2003
- Rockwell Electronic Commerce Corp.
- Marshall L. Peltz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Circuit and method for improving memory integrity in a microprocess...
- Patent number 6,438,710
- Issue date Aug 20, 2002
- Rockwell Electronic Commerce Corp.
- James P. Walsh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Skill-based call routing
- Patent number 6,424,709
- Issue date Jul 23, 2002
- Rockwell Electronic Commerce Corp.
- Robert J. Doyle
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Remote ACD data base modification via telephone
- Patent number 6,366,665
- Issue date Apr 2, 2002
- Rockwell Electronic Commerce Corp.
- Darryl Hymel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for providing support software for an agent wo...
- Patent number 6,349,137
- Issue date Feb 19, 2002
- Rockwell Electronic Commerce Corp.
- James Hunt
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of natural language communication using a mark-up language
- Patent number 6,308,154
- Issue date Oct 23, 2001
- Rockwell Electronic Commerce Corp.
- Laird C. Williams
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method of identifying a location of a source of an emergency call i...
- Patent number 6,289,083
- Issue date Sep 11, 2001
- Rockwell Electronic Commerce Corp.
- Debes Ray
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of processing E-mail in an automatic call distributor
- Patent number 6,289,373
- Issue date Sep 11, 2001
- Rockwell Electronic Commerce Corp.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
DPNSS VRU with single channel transfer
- Patent number 6,259,770
- Issue date Jul 10, 2001
- Rockwell Electronic Commerce Corp.
- Daniel L. Greene
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
System and method for predictive contacts
- Publication number 20030156704
- Publication date Aug 21, 2003
- Rockwell Electronic Commerce Corp.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Streaming announcements to agents of an ACD
- Publication number 20030065801
- Publication date Apr 3, 2003
- Rockwell Electronic Commerce Corp.
- Robert T. Eitel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Trademarklast 30 trademarks

Information Trademark
75679624 - AGENT SELECT
- Serial number 75679624
- Filing date Apr 12, 1999
- Rockwell Electronic Commerce Corporation
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
75677520 - 3CS
- Serial number 75677520
- Filing date Apr 8, 1999
- Rockwell Electronic Commerce Corporation
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
75669225 - TRILOGISTIX
- Serial number 75669225
- Filing date Mar 29, 1999
- Rockwell Electronic Commerce Corporation
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments
Information Trademark
75671314 - A
- Serial number 75671314
- Filing date Mar 29, 1999
- Rockwell Electronic Commerce
- 9 - Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments

Rockwell Electronic Commerce Corp.

Organization

Patents Grantslast 30 patents

Contact identifier for message types

Best practices learning for agents in a communication system

Apparatus and method of maintaining and improving agent performance

Method of delivering enterprise data through a call center

System and method for recording incoming calls on demand in a trans...

Method and system for data field reuse

Method and apparatus for providing music to an agent during non-voi...

Method and system for routing transactions in an automatic call dis...

Natural language agent for monitoring a threaded discussion

Schedule based transaction routing

Profit-based method of assigning calls in a transaction processing...

ACD with packet data based agent interconnect

Administration and control of an automatic call distributor by a re...

Packet telephony gateway for hearing impaired relay services

System and method for automatically detecting problematic calls

ACD tier based routing

Switch voice/data service extension to remote facilities

Automatic call distribution system with signal generator and method

Embedded software negotiation of PCM companding format

Circuit and method for improving memory integrity in a microprocess...

Skill-based call routing

Remote ACD data base modification via telephone

Apparatus and method for providing support software for an agent wo...

Method of natural language communication using a mark-up language

Method of identifying a location of a source of an emergency call i...

Method of processing E-mail in an automatic call distributor

DPNSS VRU with single channel transfer

Patents Applicationslast 30 patents

System and method for predictive contacts

Streaming announcements to agents of an ACD

Trademarklast 30 trademarks

75679624 - AGENT SELECT

75677520 - 3CS

75669225 - TRILOGISTIX

75671314 - A