Rockwell Electronic Commerce Technologies, L.L.C.

Organization

Wood Dale, IL, US

Organizations

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Patents Grantslast 30 patents

Information Patent Grant
Method and apparatus for determining a real time average speed of a...
- Patent number 7,457,403
- Issue date Nov 25, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Christopher G. Culp
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Internet architecture for software based ACD
- Patent number 7,453,830
- Issue date Nov 18, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Session to track actual e-mail handling time
- Patent number 7,373,387
- Issue date May 13, 2008
- Rockwell Electronic Commerce Technologies
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
GUI for organizational environment
- Patent number 7,363,588
- Issue date Apr 22, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Nayel Saleh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center conferencing of e-mail message
- Patent number 7,349,529
- Issue date Mar 25, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for internet protocol transaction routing
- Patent number 7,330,429
- Issue date Feb 12, 2008
- Rockwell Electronic Commerce Technologies, Inc.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Transaction outcome state mapping
- Patent number 7,324,640
- Issue date Jan 29, 2008
- Rockwell Electronic Commerce Technologies
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for optimizing call routing to an agent
- Patent number 7,236,583
- Issue date Jun 26, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Robert P. Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Greetings and announcements for a multimedia IP communication system
- Patent number 7,215,745
- Issue date May 8, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Michael Peters
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive transaction guidance
- Patent number 7,197,132
- Issue date Mar 27, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Anthony Dezonno
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Personality based matching of callers to agents in a communication...
- Patent number 7,184,540
- Issue date Feb 27, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Third party coaching for agents in a communication system
- Patent number 7,151,826
- Issue date Dec 19, 2006
- Rockwell Electronics Commerce Technologies LLC
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic skill-based call routing
- Patent number 7,133,520
- Issue date Nov 7, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Robert Doyle
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Neural network for controlling calls in a telephone switch
- Patent number 7,110,526
- Issue date Sep 19, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-media transactions presentation based on user physical charac...
- Patent number 7,095,825
- Issue date Aug 22, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Eric James
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for establishing voice communications using a com...
- Patent number 7,095,840
- Issue date Aug 22, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective messaging in a multiple messaging link environment
- Patent number 7,095,843
- Issue date Aug 22, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of providing a screen-pop via SIP
- Patent number 7,085,368
- Issue date Aug 1, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice filter for normalizing an agents response by altering emotion...
- Patent number 7,085,719
- Issue date Aug 1, 2006
- Rockwell Electronics Commerce Technologies LLC
- Craig R. Shambaugh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Media translator for transaction processing system
- Patent number 7,058,578
- Issue date Jun 6, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Michelson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Search agent for searching the internet
- Patent number 7,043,521
- Issue date May 9, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Robert T. Eitel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Providing customer data to an automatic call distribution system agent
- Patent number 7,043,009
- Issue date May 9, 2006
- Rockwell Electronic Commerce Technologies LLC
- Paul Fischer
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Web callback through multimedia devices
- Patent number 7,027,585
- Issue date Apr 11, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for predictive contacts
- Patent number 7,010,115
- Issue date Mar 7, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice filter for normalizing an agent's emotional response
- Patent number 7,003,462
- Issue date Feb 21, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Craig R. Shambaugh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
ACD multimedia customer contact routing with delay announcements
- Patent number 6,990,524
- Issue date Jan 24, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Darryl Hymel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method of changing entity configuration information whil...
- Patent number 6,987,846
- Issue date Jan 17, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Eric James
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of creating scripts by translating agent/customer conversations
- Patent number 6,970,821
- Issue date Nov 29, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Craig R. Shambaugh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for detecting echo cancellers
- Patent number 6,970,559
- Issue date Nov 29, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Jerrold Scott Zdenek
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Streaming announcements to agents of an ACD
- Patent number 6,968,368
- Issue date Nov 22, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Robert T. Eitel
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

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Patents Applicationslast 30 patents

Information Patent Application
Method of evaluating contact center performance
- Publication number 20070124161
- Publication date May 31, 2007
- Rockwell Electronic Commerce Technologies, Inc.
- Margaret Mueller
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Business strategy transaction router
- Publication number 20060248002
- Publication date Nov 2, 2006
- Rockwell Electronic Commerce Technologies LLC
- Roger Summer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for providing agent directed automatic call backs
- Publication number 20060245577
- Publication date Nov 2, 2006
- Rockwell Electronic Commerce Technologies, L.L.C.
- Richard Mancuso
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact center business modeler
- Publication number 20060147025
- Publication date Jul 6, 2006
- Rockwell Electronic Commerce Technologies LLC
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for internet protocol transaction routing
- Publication number 20060088024
- Publication date Apr 27, 2006
- Rockwell Electronic Commerce Technologies, L.L.C.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of collecting communication system information
- Publication number 20060045067
- Publication date Mar 2, 2006
- Rockwell Electronic Commerce Technologies, L.L.C.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Goal tender system and method
- Publication number 20060026053
- Publication date Feb 2, 2006
- Rockwell Electronic Commerce Technologies LLC
- Anthony J. Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for voice and data convergence
- Publication number 20060023867
- Publication date Feb 2, 2006
- Rockwell Electronic Commerce Technologies, L.L.C.
- Nayel Saleh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Data session notification means and method
- Publication number 20050071178
- Publication date Mar 31, 2005
- Rockwell Electronic Commerce Technologies, L.L.C.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact manipulaton and retrieval system
- Publication number 20050068940
- Publication date Mar 31, 2005
- Rockwell Electronic Commerce Technologies, L.L.C.
- Nayel Saleh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Multi-media transactions presentation based on user physical charac...
- Publication number 20050069094
- Publication date Mar 31, 2005
- Rockwell Electronic Commerce Technologies, L.L.C.
- Eric James
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Skill based chat function in a communication system
- Publication number 20050047583
- Publication date Mar 3, 2005
- Rockwell Electronic Commerce Technologies LLC
- Roger Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for providing informative communication
- Publication number 20040105534
- Publication date Jun 3, 2004
- Rockwell Electronic Commerce Technologies, L.L.C.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method selecting actions or phases for an agent by analyzing conver...
- Publication number 20040062364
- Publication date Apr 1, 2004
- Rockwell Electronic Commerce Technologies, L.L.C.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for detecting echo cancellers
- Publication number 20040062385
- Publication date Apr 1, 2004
- Rockwell Electronic Commerce Technologies, L.L.C.
- Jerrold Scott Zdenek
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for determining a real time average speed of a...
- Publication number 20040028211
- Publication date Feb 12, 2004
- Rockwell Electronic Commerce Technologies, L.L.C.
- Christopher G. Culp
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Utilization of agent idle time in a communication system
- Publication number 20030191632
- Publication date Oct 9, 2003
- Rockwell Electronic Commerce Technologies, L.L.C.
- Roger A. Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for adding text data to data communication sessions
- Publication number 20030172185
- Publication date Sep 11, 2003
- Rockwell Electronic Commerce Technologies, L.L.C.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for transacting and negotiating business over a c...
- Publication number 20030171995
- Publication date Sep 11, 2003
- Rockwell Electronic Commerce Technologies, L.L.C.
- Anthony J. Dezonno
- G06 - COMPUTING CALCULATING COUNTING

Rockwell Electronic Commerce Technologies, L.L.C.

Organization

Patents Grantslast 30 patents

Method and apparatus for determining a real time average speed of a...

Internet architecture for software based ACD

Session to track actual e-mail handling time

GUI for organizational environment

Contact center conferencing of e-mail message

Method and apparatus for internet protocol transaction routing

Transaction outcome state mapping

System and method for optimizing call routing to an agent

Greetings and announcements for a multimedia IP communication system

Adaptive transaction guidance

Personality based matching of callers to agents in a communication...

Third party coaching for agents in a communication system

Dynamic skill-based call routing

Neural network for controlling calls in a telephone switch

Multi-media transactions presentation based on user physical charac...

Method and system for establishing voice communications using a com...

Selective messaging in a multiple messaging link environment

Method of providing a screen-pop via SIP

Voice filter for normalizing an agents response by altering emotion...

Media translator for transaction processing system

Search agent for searching the internet

Providing customer data to an automatic call distribution system agent

Web callback through multimedia devices

System and method for predictive contacts

Voice filter for normalizing an agent's emotional response

ACD multimedia customer contact routing with delay announcements

System and method of changing entity configuration information whil...

Method of creating scripts by translating agent/customer conversations

Method and apparatus for detecting echo cancellers

Streaming announcements to agents of an ACD

Patents Applicationslast 30 patents

Method of evaluating contact center performance

Business strategy transaction router

System and method for providing agent directed automatic call backs

Contact center business modeler

Method and apparatus for internet protocol transaction routing

Method of collecting communication system information

Goal tender system and method

System and method for voice and data convergence

Data session notification means and method

Contact manipulaton and retrieval system

Multi-media transactions presentation based on user physical charac...

Skill based chat function in a communication system

System and method for providing informative communication

Method selecting actions or phases for an agent by analyzing conver...

Method and apparatus for detecting echo cancellers

Method and apparatus for determining a real time average speed of a...

Utilization of agent idle time in a communication system

Method and system for adding text data to data communication sessions

Method and system for transacting and negotiating business over a c...