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Washington, DC, US
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Patents Grants
last 30 patents
Information
Patent Grant
Techniques for behavioral pairing in a contact center system
Patent number
9,300,802
Issue date
Mar 29, 2016
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for routing a contact to an agent in a contact...
Patent number
9,288,326
Issue date
Mar 15, 2016
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
Patent number
9,288,325
Issue date
Mar 15, 2016
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
Patent number
9,277,055
Issue date
Mar 1, 2016
Satmap International Holdings Limited
S. James P. Spottiswoode
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Selective mapping of callers in a call center routing system
Patent number
9,215,323
Issue date
Dec 15, 2015
SATMAP International Holdings, Ltd.
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call mapping systems and methods using bayesian mean regression (BMR)
Patent number
9,025,757
Issue date
May 5, 2015
Satmap International Holdings Limited
S. James P. Spottiswoode
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Matching using agent/caller sensitivity to performance
Patent number
9,020,137
Issue date
Apr 28, 2015
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
Patent number
8,929,537
Issue date
Jan 6, 2015
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Routing callers from a set of callers based on caller data
Patent number
8,903,079
Issue date
Dec 2, 2014
Satmap International Holdings Limited
Qiaobing Xie
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
Patent number
8,879,715
Issue date
Nov 4, 2014
Satmap International Holdings Limited
S. James P. Spottiswoode
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Selective mapping of callers in a call center routing system
Patent number
8,824,658
Issue date
Sep 2, 2014
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Use of abstracted data in pattern matching system
Patent number
8,792,630
Issue date
Jul 29, 2014
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Probability multiplier process for call center routing
Patent number
8,781,100
Issue date
Jul 15, 2014
Satmap International Holdings Limited
S. James P. Spottiswoode
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Agent satisfaction data for call routing based on pattern matching...
Patent number
8,781,106
Issue date
Jul 15, 2014
Satmap International Holdings Limited
Hassan Afzal
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Predicted call time as routing variable in a call routing center sy...
Patent number
8,750,488
Issue date
Jun 10, 2014
Satmap International Holdings Limited
S. James P. Spottiswoode
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
Patent number
8,737,595
Issue date
May 27, 2014
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
Patent number
8,731,178
Issue date
May 20, 2014
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Estimating agent performance in a call routing center system
Patent number
8,724,797
Issue date
May 13, 2014
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Call routing methods and systems based on multiple variable standar...
Patent number
8,718,271
Issue date
May 6, 2014
Satmap International Holdings Limited
S. James P. Spottiswoode
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Separate matching models based on type of phone associated with a c...
Patent number
8,712,821
Issue date
Apr 29, 2014
Satmap International Holdings Limited
S. James P. Spottiswoode
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Precalculated caller-agent pairs for a call center routing system
Patent number
8,699,694
Issue date
Apr 15, 2014
Satmap International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Jumping callers held in queue for a call center routing system
Patent number
8,670,548
Issue date
Mar 11, 2014
Satmap International Holdings Limited
Qiaobing Xie
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Shadow queue for callers in a performance/pattern matching based ca...
Patent number
8,644,490
Issue date
Feb 4, 2014
Satmap International Holdings Limited
Randall R. Stewart
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Separate pattern matching algorithms and computer models based on a...
Patent number
8,634,542
Issue date
Jan 21, 2014
Satmap International Holdings Limited
S. James P. Spottiswoode
H04 - ELECTRIC COMMUNICATION TECHNIQUE
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Patents Applications
last 30 patents
Information
Patent Application
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
Publication number
20170064080
Publication date
Mar 2, 2017
SATMAP International Holdings Limited
Zia CHISHTI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
Publication number
20170064081
Publication date
Mar 2, 2017
SATMAP International Holdings Limited
Zia CHISHTI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM
Publication number
20160080573
Publication date
Mar 17, 2016
SATMAP International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20150381810
Publication date
Dec 31, 2015
SATMAP INTERNATIONAL HOLDINGS LTD.
S. James P. SPOTTISWOODE
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20150326724
Publication date
Nov 12, 2015
SATMAP INTERNATIONAL HOLDINGS LTD.
S. James P. SPOTTISWOODE
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
Publication number
20150271332
Publication date
Sep 24, 2015
SATMAP INTERNATIONAL HOLDINGS LTD.
S. James P. SPOTTISWOODE
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
Publication number
20150264178
Publication date
Sep 17, 2015
SATMAP INTERNATIONAL HOLDINGS LTD.
Zia CHISHTI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
Publication number
20150264179
Publication date
Sep 17, 2015
SATMAP INTERNATIONAL HOLDINGS LTD.
Zia CHISHTI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
Publication number
20150237209
Publication date
Aug 20, 2015
SATMAP INTERNATIONAL HOLDINGS LTD.
Zia CHISHTI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
Publication number
20150237213
Publication date
Aug 20, 2015
SATMAP INTERNATIONAL HOLDINGS LTD.
Zia CHISHTI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
Publication number
20150237212
Publication date
Aug 20, 2015
SATMAP INTERNATIONAL HOLDINGS LTD.
Zia CHISHTI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
Publication number
20150237208
Publication date
Aug 20, 2015
SATMAP INTERNATIONAL HOLDINGS LTD.
Zia CHISHTI
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
Publication number
20150124955
Publication date
May 7, 2015
SATMAP International Holdings Limited
S. James P. SPOTTISWOODE
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM
Publication number
20150086004
Publication date
Mar 26, 2015
SATMAP International Holdings Limited
Zia Chishti
H04 - ELECTRIC COMMUNICATION TECHNIQUE