The Resource Group International LTD

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Hamilton, BM

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Patents Grantslast 30 patents

Information Patent Grant
Call mapping systems and methods using variance algorithm (VA) and/...
- Patent number 8,565,410
- Issue date Oct 22, 2013
- The Resource Group International, Ltd.
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Balancing multiple computer models in a call center routing system
- Patent number 8,472,611
- Issue date Jun 25, 2013
- The Resource Group International Ltd
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 8,433,597
- Issue date Apr 30, 2013
- The Resource Group International Ltd
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for routing callers to an agent in a contact ce...
- Patent number 8,359,219
- Issue date Jan 22, 2013
- The Resource Group International Ltd
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Selective mapping of callers in a call-center routing system based...
- Patent number 8,295,471
- Issue date Oct 23, 2012
- The Resource Group International
- S. James P. Spottiswoode
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20140119533
- Publication date May 1, 2014
- The Resource Group International, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20140086402
- Publication date Mar 27, 2014
- The Resource Group International, Ltd.
- Ittai KAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM
- Publication number 20140086403
- Publication date Mar 27, 2014
- The Resource Group International, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE
- Publication number 20140086404
- Publication date Mar 27, 2014
- The Resource Group International, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20140044255
- Publication date Feb 13, 2014
- The Resource Group International, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...
- Publication number 20130251137
- Publication date Sep 26, 2013
- The Resource Group International, Ltd.
- Zia CHISHTI
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)
- Publication number 20130251138
- Publication date Sep 26, 2013
- The Resource Group International, Ltd.
- S. James P. SPOTTISWOODE
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20130216036
- Publication date Aug 22, 2013
- The Resource Group International, Ltd.
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20130101109
- Publication date Apr 25, 2013
- The Resource Group International LTD
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PREDICTED CALL TIME AS ROUTING VARIABLE IN A CALL ROUTING CENTER SY...
- Publication number 20120224680
- Publication date Sep 6, 2012
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM
- Publication number 20120051536
- Publication date Mar 1, 2012
- The Resource Group International LTD
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PRECALCULATED CALLER-AGENT PAIRS FOR A CALL CENTER ROUTING SYSTEM
- Publication number 20120051537
- Publication date Mar 1, 2012
- The Resource Group International LTD
- Zia CHISHTI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SEPARATE PATTERN MATCHING ALGORITHMS AND COMPUTER MODELS BASED ON A...
- Publication number 20100142698
- Publication date Jun 10, 2010
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
POOLING CALLERS FOR MATCHING TO AGENTS BASED ON PATTERN MATCHING AL...
- Publication number 20100111287
- Publication date May 6, 2010
- The Resource Group International LTD
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING CALLERS TO AGENTS BASED ON PERSONALITY DATA OF AGENTS
- Publication number 20100020959
- Publication date Jan 28, 2010
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING CALLERS TO AGENTS BASED ON TIME EFFECT DATA
- Publication number 20100020961
- Publication date Jan 28, 2010
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PROBABILITY MULTIPLIER PROCESS FOR CALL CENTER ROUTING
- Publication number 20090323921
- Publication date Dec 31, 2009
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Jumping callers held in queue for a call center routing system
- Publication number 20090190749
- Publication date Jul 30, 2009
- The Resource Group International LTD
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Routing callers from a set of callers based on caller data
- Publication number 20090190744
- Publication date Jul 30, 2009
- The Resource Group International LTD
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Routing callers out of queue order for a call center routing system
- Publication number 20090190750
- Publication date Jul 30, 2009
- The Resource Group International LTD
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CALL ROUTING METHODS AND SYSTEMS BASED ON MULTIPLE VARIABLE STANDAR...
- Publication number 20090190747
- Publication date Jul 30, 2009
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
POOLING CALLERS FOR A CALL CENTER ROUTING SYSTEM
- Publication number 20090190745
- Publication date Jul 30, 2009
- The Resource Group International LTD
- Qiaobing Xie
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...
- Publication number 20090190746
- Publication date Jul 30, 2009
- The Resource Group International LTD
- Zia Chishti
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A C...
- Publication number 20090190743
- Publication date Jul 30, 2009
- The Resource Group International LTD
- S. James P. SPOTTISWOODE
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

The Resource Group International LTD

Organization

Patents Grantslast 30 patents

Call mapping systems and methods using variance algorithm (VA) and/...

Balancing multiple computer models in a call center routing system

Systems and methods for routing callers to an agent in a contact ce...

Systems and methods for routing callers to an agent in a contact ce...

Selective mapping of callers in a call-center routing system based...

Patents Applicationslast 30 patents

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

USE OF ABSTRACTED DATA IN PATTERN MATCHING SYSTEM

MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/...

CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR)

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

PREDICTED CALL TIME AS ROUTING VARIABLE IN A CALL ROUTING CENTER SY...

ESTIMATING AGENT PERFORMANCE IN A CALL ROUTING CENTER SYSTEM

PRECALCULATED CALLER-AGENT PAIRS FOR A CALL CENTER ROUTING SYSTEM

SEPARATE PATTERN MATCHING ALGORITHMS AND COMPUTER MODELS BASED ON A...

POOLING CALLERS FOR MATCHING TO AGENTS BASED ON PATTERN MATCHING AL...

ROUTING CALLERS TO AGENTS BASED ON PERSONALITY DATA OF AGENTS

ROUTING CALLERS TO AGENTS BASED ON TIME EFFECT DATA

PROBABILITY MULTIPLIER PROCESS FOR CALL CENTER ROUTING

Jumping callers held in queue for a call center routing system

Routing callers from a set of callers based on caller data

Routing callers out of queue order for a call center routing system

CALL ROUTING METHODS AND SYSTEMS BASED ON MULTIPLE VARIABLE STANDAR...

POOLING CALLERS FOR A CALL CENTER ROUTING SYSTEM

SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CE...

SEPARATE MATCHING MODELS BASED ON TYPE OF PHONE ASSOCIATED WITH A C...

Trademarklast 30 trademarks