Aaron Wellman

Person

Annandale, VA, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for managing customer interactions for contact ce...
- Patent number 10,666,804
- Issue date May 26, 2020
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing user communications to agents
- Patent number 10,382,626
- Issue date Aug 13, 2019
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Pinning in an interactive media/voice response system
- Patent number 10,225,407
- Issue date Mar 5, 2019
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Custom grammars builder platform
- Patent number 10,063,701
- Issue date Aug 28, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Social media feedback for routing user communications
- Patent number 10,027,618
- Issue date Jul 17, 2018
- Genesys Telecommunications Laboratories, Inc.
- Pawel Harasimiuk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing customer interactions for contact ce...
- Patent number 9,992,341
- Issue date Jun 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Pinning in an interactive media/voice response system
- Patent number 9,900,438
- Issue date Feb 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing user communications to agents
- Patent number 9,866,692
- Issue date Jan 9, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Recording user communications
- Patent number 9,742,913
- Issue date Aug 22, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Social media feedback for routing user communications
- Patent number 9,712,481
- Issue date Jul 18, 2017
- Genesys Telecommunications Laboratories, Inc.
- Pawel Harasimiuk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing user communications to agents
- Patent number 9,706,050
- Issue date Jul 11, 2017
- GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing user communications to agents
- Patent number 9,571,646
- Issue date Feb 14, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing user communications to agents
- Patent number 9,313,332
- Issue date Apr 12, 2016
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Routing user communications to agents
- Patent number 9,148,512
- Issue date Sep 29, 2015
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...
- Publication number 20180249012
- Publication date Aug 30, 2018
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
- Publication number 20180176378
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING USER COMMUNICATIONS TO AGENTS
- Publication number 20180152560
- Publication date May 31, 2018
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS
- Publication number 20170317965
- Publication date Nov 2, 2017
- Genesys Telecommunications Laboratories, Inc.
- Pawel Harasimiuk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING USER COMMUNICATIONS TO AGENTS
- Publication number 20170163807
- Publication date Jun 8, 2017
- Genesys Telecommunications Laboratories, Inc.
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING USER COMMUNICATIONS TO AGENTS
- Publication number 20160227035
- Publication date Aug 4, 2016
- Angel.com Incorporated
- Praphul Kumar
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...
- Publication number 20160191712
- Publication date Jun 30, 2016
- Genesys Telecommunications Laboratories, Inc.
- Ahmed Tewfik Bouzid
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS
- Publication number 20160036973
- Publication date Feb 4, 2016
- Angel.com Incorporated
- Pawel Harasimiuk
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
ROUTING USER COMMUNICATIONS TO AGENTS
- Publication number 20160021250
- Publication date Jan 21, 2016
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOM GRAMMARS BUILDER PLATFORM
- Publication number 20150350429
- Publication date Dec 3, 2015
- Angel.com Incorporated
- Praphul Kumar
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
RECORDING USER COMMUNICATIONS
- Publication number 20150281436
- Publication date Oct 1, 2015
- Angel.com Incorporated
- Praphul Kumar
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Aaron Wellman

Person

Patents Grantslast 30 patents

System and method for managing customer interactions for contact ce...

Routing user communications to agents

Pinning in an interactive media/voice response system

Custom grammars builder platform

Social media feedback for routing user communications

System and method for managing customer interactions for contact ce...

Pinning in an interactive media/voice response system

Routing user communications to agents

Recording user communications

Social media feedback for routing user communications

Routing user communications to agents

Routing user communications to agents

Routing user communications to agents

Routing user communications to agents

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...

PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM

ROUTING USER COMMUNICATIONS TO AGENTS

SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS

ROUTING USER COMMUNICATIONS TO AGENTS

ROUTING USER COMMUNICATIONS TO AGENTS

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...

SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS

ROUTING USER COMMUNICATIONS TO AGENTS

CUSTOM GRAMMARS BUILDER PLATFORM

RECORDING USER COMMUNICATIONS