Adam Waalkes

Person

Sammamish, WA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Computer-implemented system and method for retention of call record...
- Patent number 10,122,849
- Issue date Nov 6, 2018
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer-implemented system and method for identifying call recordi...
- Patent number 9,742,908
- Issue date Aug 22, 2017
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computer-implemented system and method for processing caller responses
- Patent number 9,699,315
- Issue date Jul 4, 2017
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for selecting call recordings for storage
- Patent number 9,503,574
- Issue date Nov 22, 2016
- INTELLISIST, LLC
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing a dynamic call flow during automated...
- Patent number 9,438,734
- Issue date Sep 6, 2016
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for storing call recordings in a call center
- Patent number 8,948,368
- Issue date Feb 3, 2015
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing hold times during automated call pro...
- Patent number 8,948,371
- Issue date Feb 3, 2015
- Intellisist, Inc.
- Gilad Odinak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for balancing call session assignments on an agen...
- Patent number 8,494,151
- Issue date Jul 23, 2013
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for processing out-of-order caller responses duri...
- Patent number 8,442,209
- Issue date May 14, 2013
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for retaining calls into a call center
- Patent number 8,306,211
- Issue date Nov 6, 2012
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for balancing agent console load during automated...
- Patent number 8,023,638
- Issue date Sep 20, 2011
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR RETENTION OF CALL RECORD...
- Publication number 20170346943
- Publication date Nov 30, 2017
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Computer-Implemented System And Method For Call Response Processing
- Publication number 20170302797
- Publication date Oct 19, 2017
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Computer-Implemented System And Method For Identifying Call Recordi...
- Publication number 20170134572
- Publication date May 11, 2017
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System And Method For Selecting Call Recordings For Storage
- Publication number 20150156317
- Publication date Jun 4, 2015
- Intellisist, Inc.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System And Method For Determining Customer Hold Times
- Publication number 20150146867
- Publication date May 28, 2015
- Intellisist, Inc.
- Gilad Odinak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Computer-Implemented System And Method For Processing Caller Responses
- Publication number 20130251118
- Publication date Sep 26, 2013
- INTELLISIST, INC.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System And Method For Storing Call Recordings In A Call Center
- Publication number 20130064356
- Publication date Mar 14, 2013
- INTELLISIST, INC.
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System And Method For Balancing Call Session Assignments On An Agen...
- Publication number 20120008763
- Publication date Jan 12, 2012
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for retaining calls into a call center
- Publication number 20090080640
- Publication date Mar 26, 2009
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER QUEUING
- Publication number 20080246592
- Publication date Oct 9, 2008
- Adam Waalkes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING HOLD TIMES DURING AUTOMATED CALL PRO...
- Publication number 20080205620
- Publication date Aug 28, 2008
- Gilad Odinak
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for processing out-of-order caller responses duri...
- Publication number 20080043982
- Publication date Feb 21, 2008
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for managing a dynamic call flow during automated...
- Publication number 20080043983
- Publication date Feb 21, 2008
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for balancing agent console load during automated...
- Publication number 20080043987
- Publication date Feb 21, 2008
- Adam Waalkes
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Adam Waalkes

Person

Patents Grantslast 30 patents

Computer-implemented system and method for retention of call record...

Computer-implemented system and method for identifying call recordi...

Computer-implemented system and method for processing caller responses

System and method for selecting call recordings for storage

System and method for managing a dynamic call flow during automated...

System and method for storing call recordings in a call center

System and method for managing hold times during automated call pro...

System and method for balancing call session assignments on an agen...

System and method for processing out-of-order caller responses duri...

System and method for retaining calls into a call center

System and method for balancing agent console load during automated...

Patents Applicationslast 30 patents

COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR RETENTION OF CALL RECORD...

Computer-Implemented System And Method For Call Response Processing

Computer-Implemented System And Method For Identifying Call Recordi...

System And Method For Selecting Call Recordings For Storage

System And Method For Determining Customer Hold Times

Computer-Implemented System And Method For Processing Caller Responses

System And Method For Storing Call Recordings In A Call Center

System And Method For Balancing Call Session Assignments On An Agen...

System and method for retaining calls into a call center

SYSTEM AND METHOD FOR MANAGING CUSTOMER QUEUING

SYSTEM AND METHOD FOR MANAGING HOLD TIMES DURING AUTOMATED CALL PRO...

System and method for processing out-of-order caller responses duri...

System and method for managing a dynamic call flow during automated...

System and method for balancing agent console load during automated...