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Ahmed Tewfik Bouzid

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  • McLean, VA, US
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Patents Grantslast 30 patents

Patents Applicationslast 30 patents

  • Information Patent Application

    SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...
    • Publication number 20180249012
    • Publication date Aug 30, 2018
    • Genesys Telecommunications Laboratories, Inc.
    • Ahmed Tewfik Bouzid
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    VOICE ENABLED SOCIAL ARTIFACTS
    • Publication number 20180176162
    • Publication date Jun 21, 2018
    • Genesys Telecommunications Laboratories, Inc.
    • Ahmed Tewfik Bouzid
    • G06 - COMPUTING CALCULATING COUNTING
  • Information Patent Application

    ROUTING USER COMMUNICATIONS TO AGENTS
    • Publication number 20180152560
    • Publication date May 31, 2018
    • Genesys Telecommunications Laboratories, Inc.
    • Praphul Kumar
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    ROUTING USER COMMUNICATIONS TO AGENTS
    • Publication number 20170163807
    • Publication date Jun 8, 2017
    • Genesys Telecommunications Laboratories, Inc.
    • Praphul Kumar
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    ANSWERING MACHINE DETECTION
    • Publication number 20170163804
    • Publication date Jun 8, 2017
    • Genesys Telecommunications Laboratories, Inc.
    • Ahmed Tewfik Bouzid
    • G10 - MUSICAL INSTRUMENTS ACOUSTICS
  • Information Patent Application

    CALL CENTER BUILDER PLATFORM
    • Publication number 20170155766
    • Publication date Jun 1, 2017
    • Genesys Telecommunications Laboratories, Inc.
    • Praphul Kumar
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    MULTI-CHANNEL DELIVERY PLATFORM
    • Publication number 20170118338
    • Publication date Apr 27, 2017
    • Genesys Telecommunications Laboratories, Inc.
    • Ahmed Tewfik Bouzid
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM
    • Publication number 20170118349
    • Publication date Apr 27, 2017
    • Genesys Telecommunications Laboratories, Inc.
    • Michael Jerry Saylor
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    ROUTING USER COMMUNICATIONS TO AGENTS
    • Publication number 20160227035
    • Publication date Aug 4, 2016
    • Angel.com Incorporated
    • Praphul Kumar
    • G10 - MUSICAL INSTRUMENTS ACOUSTICS
  • Information Patent Application

    CALL CENTER BUILDER PLATFORM
    • Publication number 20160191705
    • Publication date Jun 30, 2016
    • Angel.com Incorporated
    • Praphul Kumar
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CE...
    • Publication number 20160191712
    • Publication date Jun 30, 2016
    • Genesys Telecommunications Laboratories, Inc.
    • Ahmed Tewfik Bouzid
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    CONVERSATION ASSISTANT
    • Publication number 20160135025
    • Publication date May 12, 2016
    • Angel.com Incorporated
    • Ahmed Tewfik Bouzid
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    ROUTING USER COMMUNICATIONS TO AGENTS
    • Publication number 20160021250
    • Publication date Jan 21, 2016
    • Angel.com Incorporated
    • Praphul Kumar
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    ANSWERING MACHINE DETECTION
    • Publication number 20150341495
    • Publication date Nov 26, 2015
    • Angel.com Incorporated
    • Ahmed Tewfik Bouzid
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    COMMUNICATION OF INFORMATION DURING A CALL
    • Publication number 20150319303
    • Publication date Nov 5, 2015
    • Angel.com Incorporated
    • Michael Jerry Saylor
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    Preloading Contextual Information for Applications Using a Conversa...
    • Publication number 20150139410
    • Publication date May 21, 2015
    • Angel.com Incorporated
    • Ahmed Tewfik Bouzid
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    MULTI-CHANNEL DELIVERY PLATFORM
    • Publication number 20140348319
    • Publication date Nov 27, 2014
    • Ahmed Tewfik Bouzid
    • G06 - COMPUTING CALCULATING COUNTING
  • Information Patent Application

    DYNAMIC SPEECH RESOURCE ALLOCATION
    • Publication number 20140247927
    • Publication date Sep 4, 2014
    • Angel.com Incorporated
    • Ahmed Tewfik Bouzid
    • G10 - MUSICAL INSTRUMENTS ACOUSTICS
  • Information Patent Application

    DYNAMIC ADJUSTMENT OF RECOMMENDATIONS USING A CONVERSATION ASSISTANT
    • Publication number 20140037076
    • Publication date Feb 6, 2014
    • ANGEL.COM
    • Ahmed Tewfik Bouzid
    • G06 - COMPUTING CALCULATING COUNTING
  • Information Patent Application

    Conversation Assistant
    • Publication number 20140038578
    • Publication date Feb 6, 2014
    • ANGEL.COM
    • Ahmed Tewfik Bouzid
    • G06 - COMPUTING CALCULATING COUNTING
  • Information Patent Application

    Preloading Contextual Information for Applications Using a Conversa...
    • Publication number 20140037075
    • Publication date Feb 6, 2014
    • ANGEL.COM
    • Ahmed Tewfik Bouzid
    • G06 - COMPUTING CALCULATING COUNTING
  • Information Patent Application

    MULTI-CHANNEL DELIVERY PLATFORM
    • Publication number 20140024350
    • Publication date Jan 23, 2014
    • Ahmed Tewfik Bouzid
    • G06 - COMPUTING CALCULATING COUNTING
  • Information Patent Application

    DYNAMIC SPEECH RESOURCE ALLOCATION
    • Publication number 20130272511
    • Publication date Oct 17, 2013
    • Ahmed Tewfik Bouzid
    • G10 - MUSICAL INSTRUMENTS ACOUSTICS
  • Information Patent Application

    VOICE ENABLED SOCIAL ARTIFACTS
    • Publication number 20130080918
    • Publication date Mar 28, 2013
    • ANGEL.COM
    • Ahmed Tewfik Bouzid
    • G06 - COMPUTING CALCULATING COUNTING
  • Information Patent Application

    ANSWERING MACHINE DETECTION
    • Publication number 20120230483
    • Publication date Sep 13, 2012
    • ANGEL.COM
    • Ahmed Tewfik Bouzid
    • H04 - ELECTRIC COMMUNICATION TECHNIQUE
  • Information Patent Application

    COMMUNICATION OF INFORMATION DURING A CALL
    • Publication number 20110293078
    • Publication date Dec 1, 2011
    • ANGEL.COM
    • Michael Jerry Saylor
    • G06 - COMPUTING CALCULATING COUNTING
  • Information Patent Application

    MULTIMODAL INTERACTIVE VOICE RESPONSE SYSTEM
    • Publication number 20110286586
    • Publication date Nov 24, 2011
    • ANGEL.COM
    • Michael Jerry Saylor
    • G06 - COMPUTING CALCULATING COUNTING