Akbar Riahi

Person

El Sobrante, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Customer controlled interaction management
- Patent number 10,498,896
- Issue date Dec 3, 2019
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer portal of an intelligent automated agent for a contact center
- Patent number 10,171,659
- Issue date Jan 1, 2019
- Akbar Riahi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer controlled interaction management
- Patent number 9,900,437
- Issue date Feb 20, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer controlled interaction management
- Patent number 9,654,637
- Issue date May 16, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert W. A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Back office services of an intelligent automated agent for a contac...
- Patent number 9,648,167
- Issue date May 9, 2017
- Genesys Telecommunications Laboratories, Inc.
- Akbar Riahi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent automated agent and interactive voice response for a co...
- Patent number 9,386,152
- Issue date Jul 5, 2016
- Genesys Telecommunications Laboratories, Inc.
- Akbar Riahi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer portal of an intelligent automated agent for a contact center
- Patent number 9,008,283
- Issue date Apr 14, 2015
- Genesys Telecommunications Laboratories, Inc.
- Akbar Riahi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Back office services of an intelligent automated agent for a contac...
- Patent number 8,767,948
- Issue date Jul 1, 2014
- Genesys Telecommunications Laboratories, Inc.
- Akbar Riahi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20180176382
- Publication date Jun 21, 2018
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20170251107
- Publication date Aug 31, 2017
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
- Publication number 20170006161
- Publication date Jan 5, 2017
- Genesys Telecommunications Laboratories, Inc.
- AKBAR RIAHI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SOCIAL MEDIA INTEGRATED AGENT ROUTING
- Publication number 20160065741
- Publication date Mar 3, 2016
- Genesys Telecommunications Laboratories, Inc.
- Vladimir Mezhibovsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER CONTROLLED INTERACTION MANAGEMENT
- Publication number 20160065740
- Publication date Mar 3, 2016
- Genesys Telecommunications Laboratories, Inc.
- Herbert W.A. Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
- Publication number 20150189085
- Publication date Jul 2, 2015
- Genesys Telecommunications Laboratories, Inc.
- AKBAR RIAHI
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
- Publication number 20140314225
- Publication date Oct 23, 2014
- Akbar Riahi
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTAC...
- Publication number 20140270146
- Publication date Sep 18, 2014
- Genesys Telecommunications Laboratories, Inc.
- Akbar Riahi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER
- Publication number 20140270109
- Publication date Sep 18, 2014
- Akbar Riahi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INTELLIGENT AUTOMATED AGENT AND INTERACTIVE VOICE RESPONSE FOR A CO...
- Publication number 20140270108
- Publication date Sep 18, 2014
- Akbar Riahi
- G06 - COMPUTING CALCULATING COUNTING

Akbar Riahi

Person

Patents Grantslast 30 patents

Customer controlled interaction management

Customer portal of an intelligent automated agent for a contact center

Customer controlled interaction management

Customer controlled interaction management

Back office services of an intelligent automated agent for a contac...

Intelligent automated agent and interactive voice response for a co...

Customer portal of an intelligent automated agent for a contact center

Back office services of an intelligent automated agent for a contac...

Patents Applicationslast 30 patents

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER

SOCIAL MEDIA INTEGRATED AGENT ROUTING

CUSTOMER CONTROLLED INTERACTION MANAGEMENT

CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER

INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER

BACK OFFICE SERVICES OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTAC...

CUSTOMER PORTAL OF AN INTELLIGENT AUTOMATED AGENT FOR A CONTACT CENTER

INTELLIGENT AUTOMATED AGENT AND INTERACTIVE VOICE RESPONSE FOR A CO...