Alan McCord

Person

Frisco, TX, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for an optimized, self-learning and self-organizi...
- Patent number 10,586,175
- Issue date Mar 10, 2020
- NEWVOICEMEDIA LTD.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System for scheduling routing rules in a contact center based on fo...
- Patent number 10,313,527
- Issue date Jun 4, 2019
- Alan Wayne McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and methods for using conversational similarity for dimensio...
- Patent number 10,162,844
- Issue date Dec 25, 2018
- NewVoiceMedia Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for intelligent sales engagement
- Patent number 9,972,014
- Issue date May 15, 2018
- NewVoiceMedia Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System for scheduling routing rules in a contact center based on fo...
- Patent number 9,894,209
- Issue date Feb 13, 2018
- Genesys Telecommunications Laboratories, Inc.
- Alan Wayne McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Distributed constraint-based optimized routing of interactions
- Patent number 9,654,633
- Issue date May 16, 2017
- NEWVOICEMEDIA, LTD.
- Alan McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for providing adaptive and proactive interaction...
- Patent number RE46181
- Issue date Oct 18, 2016
- Genesys Telecommunications Laboratories, Inc.
- Joseph Vincent Monza
Information Patent Grant
System for scheduling routing rules in a contact center based on fo...
- Patent number 9,424,561
- Issue date Aug 23, 2016
- Genesys Telecommunications Laboratories, Inc.
- Alan Wayne McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Distributed constraint-based omptimized routing of interactions
- Patent number 9,338,299
- Issue date May 10, 2016
- NEWVOICEMEDIA, LTD.
- Alan McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for enabling automated and real-time discovery of...
- Patent number RE45959
- Issue date Mar 29, 2016
- Genesys Telecommunications Laboratories, Inc.
- Alan Wayne McCord
- 001 -
Information Patent Grant
System for scheduling routing rules in a contact center based on fo...
- Patent number 9,210,033
- Issue date Dec 8, 2015
- Genesys Telecommunications Laboratories, Inc.
- Alan Wayne McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Distributed constraint-based optimized routing of interactions
- Patent number 9,071,547
- Issue date Jun 30, 2015
- New Voice Media, Ltd.
- Alan McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System for scheduling routing rules in a contact center based on fo...
- Patent number 8,315,370
- Issue date Nov 20, 2012
- Genesys Telecommunications Laboratories, Inc.
- Alan McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for compound searching
- Patent number 7,930,287
- Issue date Apr 19, 2011
- Michelli Capital Limited Liability Company
- Brian Galvin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for enabling automated and real-time discovery of...
- Patent number 7,792,773
- Issue date Sep 7, 2010
- Genesys Telecommunications Laboratories, Inc.
- Alan Wayne McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for providing adaptive and proactive interaction...
- Patent number 7,373,410
- Issue date May 13, 2008
- Genesys Telecommunications Laboratories, Inc.
- Joseph Vincent Monza
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHODS FOR USING CONVERSATIONAL SIMILARITY FOR DIMENSIO...
- Publication number 20180373744
- Publication date Dec 27, 2018
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System for Scheduling Routing Rules in a Contact Center Based on Fo...
- Publication number 20180167514
- Publication date Jun 14, 2018
- Genesys Telecommunications Laboratories, Inc.
- Alan Wayne McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCED HUMAN/MACHINE WORKFORCE MANAGEMENT USING REINFORCEMENT LEA...
- Publication number 20180121766
- Publication date May 3, 2018
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING COMMUNICATIONS USING REINFORCEMENT...
- Publication number 20180082210
- Publication date Mar 22, 2018
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
OPTIMAL HUMAN-MACHINE CONVERSATIONS USING EMOTION-ENHANCED NATURAL...
- Publication number 20180082679
- Publication date Mar 22, 2018
- NEWVOICEMEDIA, LTD.
- Alan McCord
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR OPTIMIZING COMMUNICATION OPERATIONS USING REI...
- Publication number 20180082213
- Publication date Mar 22, 2018
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT
- Publication number 20170255888
- Publication date Sep 7, 2017
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT
- Publication number 20170255945
- Publication date Sep 7, 2017
- NewVoiceMedia Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...
- Publication number 20170169325
- Publication date Jun 15, 2017
- NEWVOICEMEDIA, LTD.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System for Scheduling Routing Rules in a Contact Center Based on Fo...
- Publication number 20160360041
- Publication date Dec 8, 2016
- Genesys Telecommunications Laboratories, Inc.
- Alan Wayne McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...
- Publication number 20160350663
- Publication date Dec 1, 2016
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS
- Publication number 20160255199
- Publication date Sep 1, 2016
- NewVoiceMedia, Ltd.
- Alan McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...
- Publication number 20160239762
- Publication date Aug 18, 2016
- NewVoiceMedia, Ltd.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONVERSATION ANALYTICS
- Publication number 20160026690
- Publication date Jan 28, 2016
- NewVoiceMedia, Ltd.
- Ashley Unitt
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONVERSATION ANALYTICS
- Publication number 20150339327
- Publication date Nov 26, 2015
- NewVoiceMedia, Ltd.
- Ashley Unitt
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
DISTRIBUTED CONSTRAINT-BASED OMPTIMIZED ROUTING OF INTERACTIONS
- Publication number 20150304498
- Publication date Oct 22, 2015
- NEWVOICEMEDIA, INC.
- Alan McCord
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System for Scheduling Routing Rules in a Contact Center Based on Fo...
- Publication number 20150178686
- Publication date Jun 25, 2015
- Genesys Telecommunications Laboratories, Inc.
- Alan Wayne McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS
- Publication number 20140173078
- Publication date Jun 19, 2014
- NEWVOICEMEDIA, INC.
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FO...
- Publication number 20130132583
- Publication date May 23, 2013
- Genesys Telecommunications Laboratories, Inc.
- Alan Wayne McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR COMPOUND SEARCHING
- Publication number 20110167052
- Publication date Jul 7, 2011
- MICHELLI CAPITAL LIMITED LIABILITY COMPANY
- Brian Galvin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Dynamic pricing system and method for complex energy securities
- Publication number 20110040666
- Publication date Feb 17, 2011
- Jason Crabtree
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for participation in energy-related markets
- Publication number 20100332373
- Publication date Dec 30, 2010
- Jason Crabtree
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Overlay packet data network for managing energy and method for usin...
- Publication number 20100217452
- Publication date Aug 26, 2010
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for electric grid utilization and optimization
- Publication number 20100217550
- Publication date Aug 26, 2010
- Jason Crabtree
- Y02 - TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMA...
Information Patent Application
System and method for single-action energy resource scheduling and...
- Publication number 20100217642
- Publication date Aug 26, 2010
- Jason Crubtree
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for managing energy resources based on a scoring...
- Publication number 20100217651
- Publication date Aug 26, 2010
- Jason Crabtree
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for trading complex energy securities
- Publication number 20100218108
- Publication date Aug 26, 2010
- Jason Crabtree
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System for Scheduling Routing Rules in a Contact Center Based on Fo...
- Publication number 20100165977
- Publication date Jul 1, 2010
- Alan McCord
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and Methods for Compound Searching
- Publication number 20090234835
- Publication date Sep 17, 2009
- Brian Galvin
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Systems and Methods for Electronic Interaction with Customers in a...
- Publication number 20090234700
- Publication date Sep 17, 2009
- Brian Galvin
- G06 - COMPUTING CALCULATING COUNTING

Alan McCord

Person

Patents Grantslast 30 patents

System and method for an optimized, self-learning and self-organizi...

System for scheduling routing rules in a contact center based on fo...

System and methods for using conversational similarity for dimensio...

System and method for intelligent sales engagement

System for scheduling routing rules in a contact center based on fo...

Distributed constraint-based optimized routing of interactions

Method and system for providing adaptive and proactive interaction...

System for scheduling routing rules in a contact center based on fo...

Distributed constraint-based omptimized routing of interactions

Method and system for enabling automated and real-time discovery of...

System for scheduling routing rules in a contact center based on fo...

Distributed constraint-based optimized routing of interactions

System for scheduling routing rules in a contact center based on fo...

Systems and methods for compound searching

Method and system for enabling automated and real-time discovery of...

Method and system for providing adaptive and proactive interaction...

Patents Applicationslast 30 patents

SYSTEM AND METHODS FOR USING CONVERSATIONAL SIMILARITY FOR DIMENSIO...

System for Scheduling Routing Rules in a Contact Center Based on Fo...

ENHANCED HUMAN/MACHINE WORKFORCE MANAGEMENT USING REINFORCEMENT LEA...

SYSTEM AND METHOD FOR OPTIMIZING COMMUNICATIONS USING REINFORCEMENT...

OPTIMAL HUMAN-MACHINE CONVERSATIONS USING EMOTION-ENHANCED NATURAL...

SYSTEM AND METHOD FOR OPTIMIZING COMMUNICATION OPERATIONS USING REI...

SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT

SYSTEM AND METHOD FOR INTELLIGENT SALES ENGAGEMENT

SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...

System for Scheduling Routing Rules in a Contact Center Based on Fo...

SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...

DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS

SYSTEM AND METHOD FOR AN OPTIMIZED, SELF-LEARNING AND SELF-ORGANIZI...

CONVERSATION ANALYTICS

CONVERSATION ANALYTICS

DISTRIBUTED CONSTRAINT-BASED OMPTIMIZED ROUTING OF INTERACTIONS

System for Scheduling Routing Rules in a Contact Center Based on Fo...

DISTRIBUTED CONSTRAINT-BASED OPTIMIZED ROUTING OF INTERACTIONS

SYSTEM FOR SCHEDULING ROUTING RULES IN A CONTACT CENTER BASED ON FO...

SYSTEMS AND METHODS FOR COMPOUND SEARCHING

Dynamic pricing system and method for complex energy securities

System and method for participation in energy-related markets

Overlay packet data network for managing energy and method for usin...

System and method for electric grid utilization and optimization

System and method for single-action energy resource scheduling and...

System and method for managing energy resources based on a scoring...

System and method for trading complex energy securities

System for Scheduling Routing Rules in a Contact Center Based on Fo...

Systems and Methods for Compound Searching

Systems and Methods for Electronic Interaction with Customers in a...