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Amit Gupta
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Normal, IL, US
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Patents Grants
last 30 patents
Information
Patent Grant
Thick client and common queuing framework for contact center enviro...
Patent number
11,979,464
Issue date
May 7, 2024
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Representative client devices in a contact center environment
Patent number
11,895,271
Issue date
Feb 6, 2024
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Virtual meeting integration with customer relationship management p...
Patent number
11,824,905
Issue date
Nov 21, 2023
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Angela Opoku-Agyemang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Thick client and common queuing framework for contact center enviro...
Patent number
11,757,999
Issue date
Sep 12, 2023
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Monitoring representatives in a contact center environment
Patent number
11,706,344
Issue date
Jul 18, 2023
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Chad Skinner
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Contact center messaging
Patent number
11,671,388
Issue date
Jun 6, 2023
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
REPRESENTATIVE CLIENT DEVICES IN A CONTACT CENTER ENVIRONMENT
Publication number
20240137445
Publication date
Apr 25, 2024
State Farm Mutual Automobile Insurance Company
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
CONTACT CENTER MESSAGING
Publication number
20240080287
Publication date
Mar 7, 2024
State Farm Mutual Automobile Insurance Company
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
VIRTUAL MEETING INTEGRATION WITH CUSTOMER RELATIONSHIP MANAGEMENT P...
Publication number
20240039968
Publication date
Feb 1, 2024
State Farm Mutual Automobile Insurance Company
Angela Opoku-Agyemang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
THICK CLIENT AND COMMON QUEUING FRAMEWORK FOR CONTACT CENTER ENVIRO...
Publication number
20230362260
Publication date
Nov 9, 2023
State Farm Mutual Automobile Insurance Company
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT
Publication number
20230319188
Publication date
Oct 5, 2023
State Farm Mutual Automobile Insurance Company
Chad Skinner
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
VIRTUAL MEETING INTEGRATION WITH CUSTOMER RELATIONSHIP MANAGEMENT P...
Publication number
20220321614
Publication date
Oct 6, 2022
State Farm Mutual Automobile Insurance Company
Angela Opoku-Agyemang
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MONITORING REPRESENTATIVES IN A CONTACT CENTER ENVIRONMENT
Publication number
20220182492
Publication date
Jun 9, 2022
State Farm Mutual Automobile Insurance Company
Chad Skinner
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT
Publication number
20220086279
Publication date
Mar 17, 2022
State Farm Mutual Automobile Insurance Company
Chad Skinner
G06 - COMPUTING CALCULATING COUNTING