Andrew CHANG

Person

Palo Alto, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Segregation of chat sessions based on user query
- Patent number 10,339,534
- Issue date Jul 2, 2019
- [24]7.ai, Inc.
- Andrew Chang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Multi-channel customer identification
- Patent number 10,204,343
- Issue date Feb 12, 2019
- [24]7.ai, Inc.
- Andrew Chang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for analyzing and applying data related to cus...
- Patent number 9,536,269
- Issue date Jan 3, 2017
- 24/7 Customer, Inc.
- Andrew Chang
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for analyzing and applying data related to cus...
- Patent number 9,519,936
- Issue date Dec 13, 2016
- 24/7 Customer, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for analyzing and applying data related to cus...
- Patent number 9,483,800
- Issue date Nov 1, 2016
- 24/7 Customer, Inc.
- Ravi Vijayaraghavan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer journey prediction and resolution
- Patent number 9,443,252
- Issue date Sep 13, 2016
- 24/7 Customer, Inc.
- Andrew Chang
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for diverting callers to Web sessions
- Patent number 9,325,845
- Issue date Apr 26, 2016
- 24/7 Customer, Inc.
- Patrick Nguyen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer journey prediction and resolution
- Patent number 9,092,801
- Issue date Jul 28, 2015
- 24/7 Customer, Inc.
- Andrew Chang
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR SEAMLESSLY TRANSITIONING DEVICE-BASED INTERAC...
- Publication number 20160308980
- Publication date Oct 20, 2016
- 24/7 CUSTOMER, INC.
- Tajinder SINGH
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR AUTOMATIC EXECUTION OF AT LEAST ONE NEXT ACTI...
- Publication number 20160239848
- Publication date Aug 18, 2016
- 24/7 CUSTOMER, INC.
- Andrew Liang Ping CHANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Customer Journey Prediction and Resolution
- Publication number 20160071126
- Publication date Mar 10, 2016
- 24/7 CUSTOMER, INC.
- Andrew CHANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR IMPROVING CUSTOMER INTERACTION EXPERIENCES
- Publication number 20150235240
- Publication date Aug 20, 2015
- 24/7 CUSTOMER, INC.
- Andrew Liang Ping CHANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Customer Journey Prediction and Resolution
- Publication number 20150081597
- Publication date Mar 19, 2015
- 24/7 CUSTOMER, INC.
- Andrew CHANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SEGREGATION OF CHAT SESSIONS BASED ON USER QUERY
- Publication number 20140222528
- Publication date Aug 7, 2014
- Andrew CHANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTI-CHANNEL CUSTOMER IDENTIFICATION
- Publication number 20140006293
- Publication date Jan 2, 2014
- 24/7 CUSTOMER, INC.
- Andrew CHANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR DIVERTING CALLERS TO WEB SESSIONS
- Publication number 20130343534
- Publication date Dec 26, 2013
- Patrick NGUYEN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND APPARATUS FOR LINKING USER SESSIONS AND ESTABLISHING IDE...
- Publication number 20130317993
- Publication date Nov 28, 2013
- 24/7 CUSTOMER, INC.
- Eric WASSERMAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER JOURNEY PREDICTION AND RESOLUTION
- Publication number 20130080362
- Publication date Mar 28, 2013
- Andrew CHANG
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND APPARATUS FOR ANALYZING AND APPLYING DATA RELATED TO CUS...
- Publication number 20120233258
- Publication date Sep 13, 2012
- Ravi VIJAYARAGHAVAN
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and Apparatus for Analyzing and Applying Data Related to Cus...
- Publication number 20120185544
- Publication date Jul 19, 2012
- Andrew Chang
- G06 - COMPUTING CALCULATING COUNTING

Andrew CHANG

Person

Patents Grantslast 30 patents

Segregation of chat sessions based on user query

Multi-channel customer identification

Method and apparatus for analyzing and applying data related to cus...

Method and apparatus for analyzing and applying data related to cus...

Method and apparatus for analyzing and applying data related to cus...

Customer journey prediction and resolution

Method and apparatus for diverting callers to Web sessions

Customer journey prediction and resolution

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR SEAMLESSLY TRANSITIONING DEVICE-BASED INTERAC...

METHOD AND SYSTEM FOR AUTOMATIC EXECUTION OF AT LEAST ONE NEXT ACTI...

Customer Journey Prediction and Resolution

METHOD AND APPARATUS FOR IMPROVING CUSTOMER INTERACTION EXPERIENCES

Customer Journey Prediction and Resolution

SEGREGATION OF CHAT SESSIONS BASED ON USER QUERY

MULTI-CHANNEL CUSTOMER IDENTIFICATION

METHOD AND APPARATUS FOR DIVERTING CALLERS TO WEB SESSIONS

METHOD AND APPARATUS FOR LINKING USER SESSIONS AND ESTABLISHING IDE...

CUSTOMER JOURNEY PREDICTION AND RESOLUTION

METHOD AND APPARATUS FOR ANALYZING AND APPLYING DATA RELATED TO CUS...

Method and Apparatus for Analyzing and Applying Data Related to Cus...