Andy Raphael Gouw

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Austin, TX, US

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Patents Grantslast 30 patents

Information Patent Grant
System and method for predicting contact center behavior
- Patent number 10,298,756
- Issue date May 21, 2019
- Andy Raphael Gouw
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...
- Publication number 20210224706
- Publication date Jul 22, 2021
- Genesys Telecommunications Laboratories, Inc.
- BAYU AJI WICAKSONO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...
- Publication number 20210056481
- Publication date Feb 25, 2021
- Genesys Telecommunications Laboratories, Inc.
- BAYU AJI WICAKSONO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM TO PREDICT WORKLOAD DEMAND IN A CUSTOMER JOURNEY...
- Publication number 20200082319
- Publication date Mar 12, 2020
- Genesys Telecommunications Laboratories, Inc.
- Andy Raphael Gouw
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...
- Publication number 20160173691
- Publication date Jun 16, 2016
- Interactive Intelligence Group, Inc.
- Bayu Aji Wicaksono
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...
- Publication number 20160173692
- Publication date Jun 16, 2016
- Interactive Intelligence Group, Inc.
- Bayu Aji Wicaksono
- G06 - COMPUTING CALCULATING COUNTING