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Arik Elberse
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Knocknacarra, IE
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Patents Grants
last 30 patents
Information
Patent Grant
Method of operating a contact center
Patent number
9,247,070
Issue date
Jan 26, 2016
Avaya Inc.
Patrick Hession
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Peer to peer contact center
Patent number
8,929,533
Issue date
Jan 6, 2015
Rockstar Consortium US LP
Tony McCormack
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Using interactive communication session cookies in web sessions
Patent number
8,756,326
Issue date
Jun 17, 2014
Rockstar Consortium US LP
Arik Elberse
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Work flow engine for controlling delivery of media treatments to cu...
Patent number
8,224,922
Issue date
Jul 17, 2012
Avaya Inc.
Patrick Hession
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Contact center
Patent number
7,769,161
Issue date
Aug 3, 2010
Avaya, Inc.
Patrick Hession
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Method of using a web-browser to pass information from a first web-...
Patent number
7,613,824
Issue date
Nov 3, 2009
Nortel Networks Limited
Arik Elberse
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Using existing web-based information to generate responses to user...
Patent number
7,225,232
Issue date
May 29, 2007
Nortel Networks Limited,
Arik Elberse
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
Method of Operating A Contact Center
Publication number
20100077082
Publication date
Mar 25, 2010
NORTEL NETWORKS LIMITED
Patrick Hession
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Peer to Peer Contact Center
Publication number
20080123839
Publication date
May 29, 2008
Nortel Networks Limited
Tony McCormack
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Interactive communication session cookies
Publication number
20070106670
Publication date
May 10, 2007
Nortel Networks Limited
John H. Yoakum
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and system for distributing contacts within a network
Publication number
20050125487
Publication date
Jun 9, 2005
Neil O'Connor
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
Method and apparatus for proactively sending a message
Publication number
20040010431
Publication date
Jan 15, 2004
Andrew Thomas
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Using existing web-based information to generate responses to user...
Publication number
20030188037
Publication date
Oct 2, 2003
Arik Elberse
G06 - COMPUTING CALCULATING COUNTING