Arnaud Lejeune

Person

Chicago, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
System for providing dynamic recommendations based on interactions...
- Patent number 11,755,978
- Issue date Sep 12, 2023
- Eric Tamblyn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center system and method for advanced outbound communicatio...
- Patent number 11,200,485
- Issue date Dec 14, 2021
- Andrea Friio
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for extended agent capacity
- Patent number 11,140,269
- Issue date Oct 5, 2021
- Vitaly Y. Barinov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for managing contact center system
- Patent number 10,582,055
- Issue date Mar 3, 2020
- David Beilis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multi-tenant based analytics for contact centers
- Patent number 10,346,785
- Issue date Jul 9, 2019
- Eric Tamblyn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for providing dynamic recommendations based on in...
- Patent number 10,121,116
- Issue date Nov 6, 2018
- Eric Tamblyn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for bridging online customer experience
- Patent number 10,102,491
- Issue date Oct 16, 2018
- Christopher Connolly
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing and transitioning automated chat con...
- Patent number 10,038,787
- Issue date Jul 31, 2018
- Eric Tamblyn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for chat automation
- Patent number 9,912,810
- Issue date Mar 6, 2018
- Genesys Telecommunications Laboratories, Inc.
- Paul Segre
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for monitoring progress of automated chat convers...
- Patent number 9,866,693
- Issue date Jan 9, 2018
- Genesys Telecommunications Laboratories, Inc.
- Eric Tamblyn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEMS AND METHODS FOR EXTENDED AGENT CAPACITY
- Publication number 20200280635
- Publication date Sep 3, 2020
- Genesys Telecommunications Laboratories, Inc.
- Vitaly Y. Barinov
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIO...
- Publication number 20200117980
- Publication date Apr 16, 2020
- Genesys Telecommunications Laboratories, Inc.
- Andrea Friio
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON IN...
- Publication number 20190026676
- Publication date Jan 24, 2019
- Genesys Telecommunications Laboratories, Inc.
- Eric Tamblyn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM
- Publication number 20180375998
- Publication date Dec 27, 2018
- Genesys Telecommunications Laboratories, Inc.
- David Beilis
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MONITORING PROGRESS OF AUTOMATED CHAT CONVERS...
- Publication number 20170324868
- Publication date Nov 9, 2017
- Genesys Telecommunications Laboratories, Inc.
- Eric Tamblyn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CHAT AUTOMATION
- Publication number 20170324866
- Publication date Nov 9, 2017
- Genesys Telecommunications Laboratories, Inc.
- Paul Segre
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR MANAGING AND TRANSITIONING AUTOMATED CHAT CON...
- Publication number 20170324867
- Publication date Nov 9, 2017
- Genesys Telecommunications Laboratories, Inc.
- Eric Tamblyn
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR BRIDGING ONLINE CUSTOMER EXPERIENCE
- Publication number 20150350435
- Publication date Dec 3, 2015
- Genesys Telecommunications Laboratories, Inc.
- Christopher Connolly
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTI-TENANT BASED ANALYTICS FOR CONTACT CENTERS
- Publication number 20150347951
- Publication date Dec 3, 2015
- Genesys Telecommunications Laboratories, Inc.
- Eric Tamblyn
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON IN...
- Publication number 20150348163
- Publication date Dec 3, 2015
- Genesys Telecommunications Laboratories, Inc.
- Eric Tamblyn
- G06 - COMPUTING CALCULATING COUNTING

Arnaud Lejeune

Person

Patents Grantslast 30 patents

System for providing dynamic recommendations based on interactions...

Contact center system and method for advanced outbound communicatio...

Systems and methods for extended agent capacity

System and method for managing contact center system

Multi-tenant based analytics for contact centers

System and method for providing dynamic recommendations based on in...

System and method for bridging online customer experience

System and method for managing and transitioning automated chat con...

System and method for chat automation

System and method for monitoring progress of automated chat convers...

Patents Applicationslast 30 patents

SYSTEMS AND METHODS FOR EXTENDED AGENT CAPACITY

CONTACT CENTER SYSTEM AND METHOD FOR ADVANCED OUTBOUND COMMUNICATIO...

SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON IN...

SYSTEM AND METHOD FOR MANAGING CONTACT CENTER SYSTEM

SYSTEM AND METHOD FOR MONITORING PROGRESS OF AUTOMATED CHAT CONVERS...

SYSTEM AND METHOD FOR CHAT AUTOMATION

SYSTEM AND METHOD FOR MANAGING AND TRANSITIONING AUTOMATED CHAT CON...

SYSTEM AND METHOD FOR BRIDGING ONLINE CUSTOMER EXPERIENCE

MULTI-TENANT BASED ANALYTICS FOR CONTACT CENTERS

SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON IN...