Bayu Aji Wicaksono

Person

Laurel, MD, US

People

Patents Grantslast 30 patents

Information Patent Grant
Method and system for dynamic adaptive routing of deferrable work i...
- Patent number 12,147,924
- Issue date Nov 19, 2024
- Genesys Cloud Services, Inc.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for scalable contact center agent scheduling util...
- Patent number 11,734,624
- Issue date Aug 22, 2023
- Genesys Cloud Services, Inc.
- William D'Attilio
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for robust wait time estimation in a multi-skille...
- Patent number 11,716,423
- Issue date Aug 1, 2023
- Genesys Cloud Services, Inc.
- Wei Xun Ter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for creating contact center models
- Patent number 10,462,299
- Issue date Oct 29, 2019
- Wei Xun Ter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for predicting contact center behavior
- Patent number 10,298,756
- Issue date May 21, 2019
- Andy Raphael Gouw
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for prediction of contact allocation, staff time...
- Patent number 9,906,648
- Issue date Feb 27, 2018
- Interactive Intelligence Group, Inc.
- Bayu Aji Wicaksono
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...
- Publication number 20250069010
- Publication date Feb 27, 2025
- GENESYS CLOUD SERVICES, INC.
- Bayu Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CONTACT CENTER WORKLOAD FORECASTS COVERING VARYING TIMESERIES GRANU...
- Publication number 20240412131
- Publication date Dec 12, 2024
- GENESYS CLOUD SERVICES, INC.
- BAYU AJI WICAKSONO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SINGLE MODEL WORKLOAD FORECASTS COVERING BOTH LONGTERM AND SHORTERM...
- Publication number 20240412130
- Publication date Dec 12, 2024
- GENESYS CLOUD SERVICES, INC.
- BAYU AJI WICAKSONO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR ROBUST WAIT TIME ESTIMATION IN A MULTI-SKILLE...
- Publication number 20220182493
- Publication date Jun 9, 2022
- Genesys Telecommunications Laboratories, Inc.
- Wei Xun Ter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...
- Publication number 20220101220
- Publication date Mar 31, 2022
- Genesys Telecommunications Laboratories, Inc.
- BAYU WICAKSONO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR SCALABLE CONTACT CENTER AGENT SCHEDULING UTIL...
- Publication number 20220027837
- Publication date Jan 27, 2022
- Genesys Telecommunications Laboratories, Inc.
- William D'Attilio
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...
- Publication number 20210224706
- Publication date Jul 22, 2021
- Genesys Telecommunications Laboratories, Inc.
- BAYU AJI WICAKSONO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...
- Publication number 20210056481
- Publication date Feb 25, 2021
- Genesys Telecommunications Laboratories, Inc.
- BAYU AJI WICAKSONO
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM TO PREDICT WORKLOAD DEMAND IN A CUSTOMER JOURNEY...
- Publication number 20200082319
- Publication date Mar 12, 2020
- Genesys Telecommunications Laboratories, Inc.
- Andy Raphael Gouw
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...
- Publication number 20160173691
- Publication date Jun 16, 2016
- Interactive Intelligence Group, Inc.
- Bayu Aji Wicaksono
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and System for Generating Staffing Requirements for Deferred...
- Publication number 20160171422
- Publication date Jun 16, 2016
- Interactive Intelligence Group, Inc.
- Bayu Aji Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...
- Publication number 20160173692
- Publication date Jun 16, 2016
- Interactive Intelligence Group, Inc.
- Bayu Aji Wicaksono
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and System for Prediction of Contact Allocation, Staff Time...
- Publication number 20160088153
- Publication date Mar 24, 2016
- Interactive Intelligence Group, Inc.
- Bayu Aji Wicaksono
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and System for Creating Contact Center Models
- Publication number 20160085891
- Publication date Mar 24, 2016
- Interactive Intelligence Group, Inc.
- Wei Xun Ter
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR PREDICTING CONTACT CENTER BEHAVIOR
- Publication number 20150281448
- Publication date Oct 1, 2015
- INTERACTIVE INTELLIGENCE, INC.
- Hendy E. Putra
- G06 - COMPUTING CALCULATING COUNTING

Bayu Aji Wicaksono

Person

Patents Grantslast 30 patents

Method and system for dynamic adaptive routing of deferrable work i...

Method and system for scalable contact center agent scheduling util...

Method and system for robust wait time estimation in a multi-skille...

Method and system for creating contact center models

System and method for predicting contact center behavior

Method and system for prediction of contact allocation, staff time...

Patents Applicationslast 30 patents

METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...

CONTACT CENTER WORKLOAD FORECASTS COVERING VARYING TIMESERIES GRANU...

SINGLE MODEL WORKLOAD FORECASTS COVERING BOTH LONGTERM AND SHORTERM...

METHOD AND SYSTEM FOR ROBUST WAIT TIME ESTIMATION IN A MULTI-SKILLE...

METHOD AND SYSTEM FOR DYNAMIC ADAPTIVE ROUTING OF DEFERRABLE WORK I...

METHOD AND SYSTEM FOR SCALABLE CONTACT CENTER AGENT SCHEDULING UTIL...

METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...

METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...

METHOD AND SYSTEM TO PREDICT WORKLOAD DEMAND IN A CUSTOMER JOURNEY...

METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...

Method and System for Generating Staffing Requirements for Deferred...

METHOD AND SYSTEM FOR GENERATING STAFFING REQUIREMENTS FOR DEFERRED...

Method and System for Prediction of Contact Allocation, Staff Time...

Method and System for Creating Contact Center Models

SYSTEM AND METHOD FOR PREDICTING CONTACT CENTER BEHAVIOR