Benjamin Joseph DeStephen

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Hilliard, OH, US

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Patents Grantslast 30 patents

Information Patent Grant
Contact center agent-routing efficiency score
- Patent number 12,316,808
- Issue date May 27, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center routing based on agent cost
- Patent number 12,309,322
- Issue date May 20, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic routing of contact center requests
- Patent number 12,309,323
- Issue date May 20, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center routing based on agent routing scores
- Patent number 12,301,759
- Issue date May 13, 2025
- Zoom Communications, Inc.
- William Thomas Bernabe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Remote emergency call initiation during real-time communications
- Patent number 11,924,376
- Issue date Mar 5, 2024
- Zoom Video Communications, Inc.
- Walter F. C. Anderson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Cloud-based private branch exchange
- Patent number 11,855,808
- Issue date Dec 26, 2023
- Zoom Video Communications, Inc.
- Walter F. C. Anderson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Facilitating A Remote Emergency Call During A Video Conference
- Publication number 20240171678
- Publication date May 23, 2024
- Zoom Video Communications, Inc.
- Walter F. C. Anderson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Cloud-Based Call Routing
- Publication number 20240073061
- Publication date Feb 29, 2024
- Zoom Video Communications, Inc.
- Walter F.C. Anderson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
COLLABORATIVE CHAT MESSAGING FOR VIRTUAL MEETINGS
- Publication number 20240015194
- Publication date Jan 11, 2024
- Zoom Video Communications, Inc.
- William Thomas Bernabe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
On-Network Routing For Inter-Carrier Calling
- Publication number 20240007565
- Publication date Jan 4, 2024
- Zoom Video Communications, Inc.
- William Thomas Bernabe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Remote Emergency Call Initiation During Real-Time Communications
- Publication number 20230137028
- Publication date May 4, 2023
- Zoom Video Communications, Inc.
- Walter F. C. Anderson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Cloud-Based Private Branch Exchange
- Publication number 20220247600
- Publication date Aug 4, 2022
- Zoom Video Communications, Inc.
- Walter F.C. Anderson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE