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Bharath Aravamudhan
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Perungudi, IN
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Patents Grants
last 30 patents
Information
Patent Grant
System and method for making engagement offers based on observed na...
Patent number
10,373,171
Issue date
Aug 6, 2019
Andriy V. Ryabchun
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Proactive knowledge offering system and method
Patent number
10,127,321
Issue date
Nov 13, 2018
Bharath Aravamudhan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Optimized routing of interactions to contact center agents based on...
Patent number
9,723,151
Issue date
Aug 1, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for generating a network of contact center agents...
Patent number
9,716,792
Issue date
Jul 25, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimized routing of interactions to contact center agents based on...
Patent number
9,635,181
Issue date
Apr 25, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
METHOD AND SYSTEM FOR ESTIMATING EXPECTED IMPROVEMENT IN A TARGET M...
Publication number
20200202272
Publication date
Jun 25, 2020
Genesys Telecommunications Laboratories, Inc.
Bharath Aravamudhan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111507
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111509
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR GENERATING A NETWORK OF CONTACT CENTER AGENTS...
Publication number
20170111505
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111503
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR MAKING ENGAGEMENT OFFERS BASED ON OBSERVED NA...
Publication number
20160247165
Publication date
Aug 25, 2016
Genesys Telecommunications Laboratories, Inc.
Andriy V. Ryabchun
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PROACTIVE KNOWLEDGE OFFERS
Publication number
20160246885
Publication date
Aug 25, 2016
Genesys Telecommunications Laboratories, Inc.
Bharath Aravamudhan
G06 - COMPUTING CALCULATING COUNTING