Bruce A. Sharpe

Person

Aurora, CO, US

People

Patents Grantslast 30 patents

Information Patent Grant
Method for connecting a user with an agent based on workflow stages...
- Patent number 10,097,644
- Issue date Oct 9, 2018
- Teletech Holdings, Inc.
- Bruce A. Sharpe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for connecting users with agents based on user values dynami...
- Patent number 10,044,866
- Issue date Aug 7, 2018
- Teletech Holdings, Inc.
- Bruce A. Sharpe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for enabling and activating a functionality of an...
- Patent number 10,009,759
- Issue date Jun 26, 2018
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing cross-vendor support services
- Patent number 9,990,635
- Issue date Jun 5, 2018
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for collecting data using a user interaction event-driven da...
- Patent number 9,924,033
- Issue date Mar 20, 2018
- Teletech Holdings, Inc.
- Bruce A. Sharpe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for connecting users with agents based on dynamic user inter...
- Patent number 9,843,681
- Issue date Dec 12, 2017
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for connecting users with agents based on user values dynami...
- Patent number 9,813,556
- Issue date Nov 7, 2017
- Teletech Holdings, Inc.
- Bruce A. Sharpe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing media content using multi-channel navigator an...
- Patent number 9,647,898
- Issue date May 9, 2017
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for connecting users with agents using user selected agents...
- Patent number 9,609,132
- Issue date Mar 28, 2017
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing cross-vendor support services
- Patent number 9,569,781
- Issue date Feb 14, 2017
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for connecting users with agents based on user values dynami...
- Patent number 9,571,649
- Issue date Feb 14, 2017
- Teletech Holdings, Inc.
- Bruce A. Sharpe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing cross-vendor support services
- Patent number 9,454,761
- Issue date Sep 27, 2016
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for routing messages and connecting users associa...
- Patent number 9,357,073
- Issue date May 31, 2016
- TELETECH HOLDINGS, INC.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for connecting a user with an agent based on user interactio...
- Patent number 9,350,865
- Issue date May 24, 2016
- Teletech Holdings, Inc.
- Bruce A. Sharpe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing support using answer engine and dialog rules
- Patent number 9,336,526
- Issue date May 10, 2016
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing learning courses via a service center supporti...
- Patent number 9,336,687
- Issue date May 10, 2016
- Teletech Holdings, Inc.
- Gershwin Allson Lamont Exeter
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information Patent Grant
Method for providing support with associates anywhere and notificat...
- Patent number 9,245,287
- Issue date Jan 26, 2016
- Teletech Holdings, Inc.
- Jerry Gechter
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multiple authentication mechanisms for accessing service center sup...
- Patent number 9,225,716
- Issue date Dec 29, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing self-support services using information from...
- Patent number 9,178,994
- Issue date Nov 3, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for activating services associated with a product via a serv...
- Patent number 9,173,090
- Issue date Oct 27, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing support services using consumer selected speci...
- Patent number 9,172,806
- Issue date Oct 27, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing cross-vendor support services
- Patent number 9,129,286
- Issue date Sep 8, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing support using answer engine and dialog rules
- Patent number 9,042,540
- Issue date May 26, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for routing messages and connecting users associa...
- Patent number 9,036,807
- Issue date May 19, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing support services using multi-channel navigator...
- Patent number 8,942,369
- Issue date Jan 27, 2015
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method for providing support services using consumer selected speci...
- Patent number 8,874,636
- Issue date Oct 28, 2014
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multiple authentication mechanisms for accessing service center sup...
- Patent number 8,572,707
- Issue date Oct 29, 2013
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods for providing cross-vendor support services
- Patent number 8,533,857
- Issue date Sep 10, 2013
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Platform for providing life-cycle product support services
- Patent number 8,478,652
- Issue date Jul 2, 2013
- Teletech Holdings, Inc.
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Virtual retail assistant
- Patent number 8,353,452
- Issue date Jan 15, 2013
- Teletech Holdings, Inc.
- Bruce Sharpe
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR ADAPTIVELY EXECUTING USER ROUTINES BASED ON U...
- Publication number 20190318283
- Publication date Oct 17, 2019
- CROSSWIND COMMUNICATIONS
- James P. Kelly
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR CONNECTING USERS WITH AGENTS BASED ON USER VALUES DYNAMI...
- Publication number 20180027118
- Publication date Jan 25, 2018
- Bruce A. Sharpe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR CONNECTING USERS WITH AGENTS BASED ON USER VALUES DYNAMI...
- Publication number 20170111508
- Publication date Apr 20, 2017
- Bruce A. Sharpe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES
- Publication number 20170109757
- Publication date Apr 20, 2017
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR CONNECTING A USER WITH AN AGENT BASED ON WORKFLOW STAGES...
- Publication number 20160241648
- Publication date Aug 18, 2016
- Bruce A. Sharpe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR COLLECTING DATA USING A USER INTERACTION EVENT-DRIVEN DA...
- Publication number 20160142541
- Publication date May 19, 2016
- Bruce A. Sharpe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR CONNECTING USERS WITH AGENTS BASED ON USER VALUES DYNAMI...
- Publication number 20160119477
- Publication date Apr 28, 2016
- Bruce A. Sharpe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR CONNECTING A USER WITH AN AGENT BASED ON USER INTERACTIO...
- Publication number 20160119478
- Publication date Apr 28, 2016
- Bruce A. Sharpe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR CONNECTING USERS WITH AGENTS BASED ON DYNAMIC USER INTER...
- Publication number 20160044173
- Publication date Feb 11, 2016
- Kenneth D. TUCHMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR CONNECTING USERS WITH AGENTS USING USER SELECTED AGENTS...
- Publication number 20160044174
- Publication date Feb 11, 2016
- Kenneth D. TUCHMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR ENABLING AND ACTIVATING A FUNCTIONALITY OF AN...
- Publication number 20160014597
- Publication date Jan 14, 2016
- Kenneth D. TUCHMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES
- Publication number 20150339676
- Publication date Nov 26, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES
- Publication number 20150339675
- Publication date Nov 26, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and System for Providing Support Services Using Interactive...
- Publication number 20150310446
- Publication date Oct 29, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR ROUTING MESSAGES AND CONNECTING USERS ASSOCIA...
- Publication number 20150312414
- Publication date Oct 29, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES
- Publication number 20150227941
- Publication date Aug 13, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR ROUTING MESSAGES AND CONNECTING USERS ASSOCIA...
- Publication number 20150117631
- Publication date Apr 30, 2015
- Kenneth D. Tuchman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR PROVIDING LIVE-CONNECTED CONTENT
- Publication number 20150120357
- Publication date Apr 30, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING MEDIA CONTENT USING MULTI-CHANNEL NAVIGATOR AN...
- Publication number 20150100889
- Publication date Apr 9, 2015
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING SUPPORT SERVICES USING CONSUMER SELECTED SPECI...
- Publication number 20150010139
- Publication date Jan 8, 2015
- Kenneth D. TUCHMAN
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES
- Publication number 20140119531
- Publication date May 1, 2014
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
MULTIPLE AUTHENTICATION MECHANISMS FOR ACCESSING SERVICE CENTER SUP...
- Publication number 20140033290
- Publication date Jan 30, 2014
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING SUPPORT WITH ASSOCIATES ANYWHERE AND NOTIFICAT...
- Publication number 20140022328
- Publication date Jan 23, 2014
- TeleTech Holdings Inc.
- Jerry Gechter
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES
- Publication number 20130325726
- Publication date Dec 5, 2013
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
PLATFORM FOR PROVIDING LIFE-CYCLE PRODUCT SUPPORT SERVICES
- Publication number 20130268404
- Publication date Oct 10, 2013
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING SUPPORT SERVICES USING MULTI-CHANNEL NAVIGATOR...
- Publication number 20130223614
- Publication date Aug 29, 2013
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING SUPPORT SERVICES USING CONSUMER SELECTED SPECI...
- Publication number 20130173687
- Publication date Jul 4, 2013
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
VOICE AND SCREEN CAPTURE ARCHIVE AND REVIEW PROCESS USING PHONES FO...
- Publication number 20130142332
- Publication date Jun 6, 2013
- Andrés Ramos
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD FOR PROVIDING LEARNING COURSES VIA A SERVICE CENTER SUPPORTI...
- Publication number 20130089848
- Publication date Apr 11, 2013
- TeleTech Holdings, Inc.
- Gershwin Allson Lamont Exeter
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information Patent Application
METHOD FOR ACTIVATING SERVICES ASSOCIATED WITH A PRODUCT VIA A SERV...
- Publication number 20130073403
- Publication date Mar 21, 2013
- TeleTech Holdings, Inc.
- Kenneth D. Tuchman
- G06 - COMPUTING CALCULATING COUNTING

Bruce A. Sharpe

Person

Patents Grantslast 30 patents

Method for connecting a user with an agent based on workflow stages...

Method for connecting users with agents based on user values dynami...

Method and system for enabling and activating a functionality of an...

Methods for providing cross-vendor support services

Method for collecting data using a user interaction event-driven da...

Method for connecting users with agents based on dynamic user inter...

Method for connecting users with agents based on user values dynami...

Method for providing media content using multi-channel navigator an...

Method for connecting users with agents using user selected agents...

Methods for providing cross-vendor support services

Method for connecting users with agents based on user values dynami...

Methods for providing cross-vendor support services

Method and system for routing messages and connecting users associa...

Method for connecting a user with an agent based on user interactio...

Method for providing support using answer engine and dialog rules

Method for providing learning courses via a service center supporti...

Method for providing support with associates anywhere and notificat...

Multiple authentication mechanisms for accessing service center sup...

Methods for providing self-support services using information from...

Method for activating services associated with a product via a serv...

Method for providing support services using consumer selected speci...

Methods for providing cross-vendor support services

Method for providing support using answer engine and dialog rules

Method and system for routing messages and connecting users associa...

Method for providing support services using multi-channel navigator...

Method for providing support services using consumer selected speci...

Multiple authentication mechanisms for accessing service center sup...

Methods for providing cross-vendor support services

Platform for providing life-cycle product support services

Virtual retail assistant

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR ADAPTIVELY EXECUTING USER ROUTINES BASED ON U...

METHOD FOR CONNECTING USERS WITH AGENTS BASED ON USER VALUES DYNAMI...

METHOD FOR CONNECTING USERS WITH AGENTS BASED ON USER VALUES DYNAMI...

METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES

METHOD FOR CONNECTING A USER WITH AN AGENT BASED ON WORKFLOW STAGES...

METHOD FOR COLLECTING DATA USING A USER INTERACTION EVENT-DRIVEN DA...

METHOD FOR CONNECTING USERS WITH AGENTS BASED ON USER VALUES DYNAMI...

METHOD FOR CONNECTING A USER WITH AN AGENT BASED ON USER INTERACTIO...

METHOD FOR CONNECTING USERS WITH AGENTS BASED ON DYNAMIC USER INTER...

METHOD FOR CONNECTING USERS WITH AGENTS USING USER SELECTED AGENTS...

METHOD AND SYSTEM FOR ENABLING AND ACTIVATING A FUNCTIONALITY OF AN...

METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES

METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES

Method and System for Providing Support Services Using Interactive...

METHOD AND SYSTEM FOR ROUTING MESSAGES AND CONNECTING USERS ASSOCIA...

METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES

METHOD AND SYSTEM FOR ROUTING MESSAGES AND CONNECTING USERS ASSOCIA...

METHOD AND SYSTEM FOR PROVIDING LIVE-CONNECTED CONTENT

METHOD FOR PROVIDING MEDIA CONTENT USING MULTI-CHANNEL NAVIGATOR AN...

METHOD FOR PROVIDING SUPPORT SERVICES USING CONSUMER SELECTED SPECI...

METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES

MULTIPLE AUTHENTICATION MECHANISMS FOR ACCESSING SERVICE CENTER SUP...

METHOD FOR PROVIDING SUPPORT WITH ASSOCIATES ANYWHERE AND NOTIFICAT...

METHODS FOR PROVIDING CROSS-VENDOR SUPPORT SERVICES

PLATFORM FOR PROVIDING LIFE-CYCLE PRODUCT SUPPORT SERVICES

METHOD FOR PROVIDING SUPPORT SERVICES USING MULTI-CHANNEL NAVIGATOR...

METHOD FOR PROVIDING SUPPORT SERVICES USING CONSUMER SELECTED SPECI...

VOICE AND SCREEN CAPTURE ARCHIVE AND REVIEW PROCESS USING PHONES FO...

METHOD FOR PROVIDING LEARNING COURSES VIA A SERVICE CENTER SUPPORTI...

METHOD FOR ACTIVATING SERVICES ASSOCIATED WITH A PRODUCT VIA A SERV...