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Cedric YOUNG
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Markham, CA
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last 30 patents
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Patent Grant
Using multi-factor context for resolving customer service issues
Patent number
10,810,600
Issue date
Oct 20, 2020
BMC Software, Inc.
Thomas L. Adrian
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
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Patent Application
USING MULTI-FACTOR CONTEXT FOR RESOLVING CUSTOMER SERVICE ISSUES
Publication number
20170178145
Publication date
Jun 22, 2017
BMC Software, Inc.
Thomas L. ADRIAN
G06 - COMPUTING CALCULATING COUNTING
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Patent Application
WORK ASSIGNMENT QUEUE ELIMINATION
Publication number
20140278646
Publication date
Sep 18, 2014
Thomas L. ADRIAN
G06 - COMPUTING CALCULATING COUNTING
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Patent Application
STORY-MODE USER INTERFACE
Publication number
20140282010
Publication date
Sep 18, 2014
BMC Software, Inc.
Cedric Young
G06 - COMPUTING CALCULATING COUNTING