Charlotte Toerck

Person

Redwood City, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for managing customer interactions
- Patent number 10,497,003
- Issue date Dec 3, 2019
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for routing interactions for a contact center bas...
- Patent number 10,171,669
- Issue date Jan 1, 2019
- Nikolay Korolev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for managing customer interactions
- Patent number 10,007,919
- Issue date Jun 26, 2018
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Adaptable business objective routing for a contact center
- Patent number 9,848,084
- Issue date Dec 19, 2017
- Genesys Telecommunications Laboratories, Inc.
- Nikolay Korolev
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for case-based routing for a contact
- Patent number 9,781,270
- Issue date Oct 3, 2017
- Genesys Telecommunications Laboratories, Inc.
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for anticipatory dynamic customer segmentation fo...
- Patent number 9,350,867
- Issue date May 24, 2016
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
- Publication number 20180300732
- Publication date Oct 18, 2018
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR ROUTING INTERACTIONS FOR A CONTACT CENTER BAS...
- Publication number 20180109680
- Publication date Apr 19, 2018
- Genesys Telecommunications Laboratories, Inc.
- Nikolay Korolev
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
- Publication number 20160189164
- Publication date Jun 30, 2016
- Genesys Telecommunications Laboratories, Inc.
- Juergen Tolksdorf
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR CASE-BASED ROUTING FOR A CONTACT
- Publication number 20160036981
- Publication date Feb 4, 2016
- Genesys Telecommunications Laboratories, Inc.
- Todd Hollenberg
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHOD FOR ANTICIPATORY DYNAMIC CUSTOMER SEGMENTATION FO...
- Publication number 20160036982
- Publication date Feb 4, 2016
- Genesys Telecommunications Laboratories, Inc.
- Herbert Willi Artur Ristock
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ADAPTABLE BUSINESS OBJECTIVE ROUTING FOR A CONTACT CENTER
- Publication number 20160036983
- Publication date Feb 4, 2016
- Genesys Telecommunications Laboratories, Inc.
- Nikolay Korolev
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Charlotte Toerck

Person

Patents Grantslast 30 patents

System and method for managing customer interactions

System and method for routing interactions for a contact center bas...

System and method for managing customer interactions

Adaptable business objective routing for a contact center

System and method for case-based routing for a contact

System and method for anticipatory dynamic customer segmentation fo...

Patents Applicationslast 30 patents

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS

SYSTEM AND METHOD FOR ROUTING INTERACTIONS FOR A CONTACT CENTER BAS...

SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS

SYSTEM AND METHOD FOR CASE-BASED ROUTING FOR A CONTACT

SYSTEM AND METHOD FOR ANTICIPATORY DYNAMIC CUSTOMER SEGMENTATION FO...

ADAPTABLE BUSINESS OBJECTIVE ROUTING FOR A CONTACT CENTER