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Christopher Connolly
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New York, NY, US
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Patents Grants
last 30 patents
Information
Patent Grant
System for providing dynamic recommendations based on interactions...
Patent number
11,755,978
Issue date
Sep 12, 2023
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for contact center communications
Patent number
10,701,206
Issue date
Jun 30, 2020
Benjamin Friend
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for intelligent task management and routing based...
Patent number
10,607,167
Issue date
Mar 31, 2020
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing customer interactions
Patent number
10,497,003
Issue date
Dec 3, 2019
Juergen Tolksdorf
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing multi-channel engagements
Patent number
10,469,664
Issue date
Nov 5, 2019
Vincent Pirat
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for preventing attacks in communications
Patent number
10,382,475
Issue date
Aug 13, 2019
Benjamin Friend
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Multi-tenant based analytics for contact centers
Patent number
10,346,785
Issue date
Jul 9, 2019
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for providing dynamic recommendations based on in...
Patent number
10,121,116
Issue date
Nov 6, 2018
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for bridging online customer experience
Patent number
10,102,491
Issue date
Oct 16, 2018
Christopher Connolly
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing customer interactions
Patent number
10,007,919
Issue date
Jun 26, 2018
Genesys Telecommunications Laboratories, Inc.
Juergen Tolksdorf
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for recommending communication mediums based on p...
Patent number
9,762,733
Issue date
Sep 12, 2017
Genesys Telecommunications Laboratories, Inc.
Vasudev Ramanujaiaha
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
Information
Patent Application
SYSTEMS AND METHODS RELATED TO THE UTILIZATION, MAINTENANCE, AND PR...
Publication number
20210124843
Publication date
Apr 29, 2021
Genesys Telecommunications Laboratories, Inc.
TIBOR VASS
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON IN...
Publication number
20190026676
Publication date
Jan 24, 2019
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
Publication number
20180300732
Publication date
Oct 18, 2018
Genesys Telecommunications Laboratories, Inc.
Juergen Tolksdorf
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS
Publication number
20180084111
Publication date
Mar 22, 2018
Genesys Telecommunications Laboratories, Inc.
Vincent Pirat
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR PREVENTING ATTACKS IN COMMUNICATIONS
Publication number
20180007081
Publication date
Jan 4, 2018
Genesys Telecommunications Laboratories, Inc.
Benjamin Friend
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR CONTACT CENTER COMMUNICATIONS
Publication number
20180004375
Publication date
Jan 4, 2018
Genesys Telecommunications Laboratories, Inc.
Benjamin Friend
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR INTELLIGENT TASK MANAGEMENT AND ROUTING BASED...
Publication number
20170103360
Publication date
Apr 13, 2017
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
System and Method for Intelligent Task Management and Routing Based...
Publication number
20170104872
Publication date
Apr 13, 2017
Genesys Telecommunications Laboratories, Inc.
Herbert Willi Artur Ristock
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS
Publication number
20160189164
Publication date
Jun 30, 2016
Genesys Telecommunications Laboratories, Inc.
Juergen Tolksdorf
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR BRIDGING ONLINE CUSTOMER EXPERIENCE
Publication number
20150350435
Publication date
Dec 3, 2015
Genesys Telecommunications Laboratories, Inc.
Christopher Connolly
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
MULTI-TENANT BASED ANALYTICS FOR CONTACT CENTERS
Publication number
20150347951
Publication date
Dec 3, 2015
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR PROVIDING DYNAMIC RECOMMENDATIONS BASED ON IN...
Publication number
20150348163
Publication date
Dec 3, 2015
Genesys Telecommunications Laboratories, Inc.
Eric Tamblyn
G06 - COMPUTING CALCULATING COUNTING