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Conor McGann
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San Carlos, CA, US
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Patents Grants
last 30 patents
Information
Patent Grant
System and method for managing a dialog between a contact center sy...
Patent number
11,245,793
Issue date
Feb 8, 2022
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for extracting domain model for dynamic dialog co...
Patent number
11,172,063
Issue date
Nov 9, 2021
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing a dialog between a contact center sy...
Patent number
11,134,152
Issue date
Sep 28, 2021
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for managing a dialog between a contact center sy...
Patent number
11,134,153
Issue date
Sep 28, 2021
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for dynamic dialog control for contact center system
Patent number
11,019,205
Issue date
May 25, 2021
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for dynamic dialog control for contact center sys...
Patent number
10,630,838
Issue date
Apr 21, 2020
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for predictive routing based on a customer journe...
Patent number
10,419,614
Issue date
Sep 17, 2019
Hardik Modi
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for making engagement offers based on observed na...
Patent number
10,373,171
Issue date
Aug 6, 2019
Andriy V. Ryabchun
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
Proactive knowledge offering system and method
Patent number
10,127,321
Issue date
Nov 13, 2018
Bharath Aravamudhan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Grant
System and method for predictive routing based on a customer journe...
Patent number
9,866,695
Issue date
Jan 9, 2018
Genesys Telecommunications Laboratories, Inc.
Hardik Modi
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimized routing of interactions to contact center agents based on...
Patent number
9,723,151
Issue date
Aug 1, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for generating a network of contact center agents...
Patent number
9,716,792
Issue date
Jul 25, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimized routing of interactions to contact center agents based on...
Patent number
9,635,181
Issue date
Apr 25, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Methods and apparatus for recognizing and acting upon user intentio...
Patent number
8,521,818
Issue date
Aug 27, 2013
Solariat, Inc.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Patents Applications
last 30 patents
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING A DIALOG BETWEEN A CONTACT CENTER SY...
Publication number
20210160371
Publication date
May 27, 2021
Genesys Telecommunications Laboratories, Inc.
CONOR MCGANN
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING A DIALOG BETWEEN A CONTACT CENTER SY...
Publication number
20210160372
Publication date
May 27, 2021
Genesys Telecommunications Laboratories, Inc.
CONOR MCGANN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR MANAGING A DIALOG BETWEEN A CONTACT CENTER SY...
Publication number
20210160373
Publication date
May 27, 2021
Genesys Telecommunications Laboratories, Inc.
CONOR MCGANN
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR DYNAMIC DIALOG CONTROL FOR CONTACT CENTER SYSTEM
Publication number
20200267260
Publication date
Aug 20, 2020
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHOD AND SYSTEM FOR ESTIMATING EXPECTED IMPROVEMENT IN A TARGET M...
Publication number
20200202272
Publication date
Jun 25, 2020
Genesys Telecommunications Laboratories, Inc.
Bharath Aravamudhan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR DYNAMIC DIALOG CONTROL FOR CONTACT CENTER SYS...
Publication number
20180338041
Publication date
Nov 22, 2018
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SYSTEM AND METHOD FOR EXTRACTING DOMAIN MODEL FOR DYNAMIC DIALOG CO...
Publication number
20180336896
Publication date
Nov 22, 2018
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information
Patent Application
SYSTEM AND METHOD FOR PREDICTIVE ROUTING BASED ON A CUSTOMER JOURNE...
Publication number
20180131809
Publication date
May 10, 2018
Genesys Telecommunications Laboratories, Inc.
Hardik Modi
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111507
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111509
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR GENERATING A NETWORK OF CONTACT CENTER AGENTS...
Publication number
20170111505
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111503
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR MAKING ENGAGEMENT OFFERS BASED ON OBSERVED NA...
Publication number
20160247165
Publication date
Aug 25, 2016
Genesys Telecommunications Laboratories, Inc.
Andriy V. Ryabchun
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
PROACTIVE KNOWLEDGE OFFERS
Publication number
20160246885
Publication date
Aug 25, 2016
Genesys Telecommunications Laboratories, Inc.
Bharath Aravamudhan
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
Learning Based on Simulations of Interactions of a Customer Contact...
Publication number
20160189558
Publication date
Jun 30, 2016
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information
Patent Application
SOCIAL CONTENT DISTRIBUTION NETWORK
Publication number
20140108143
Publication date
Apr 17, 2014
Jeffrey Eric Davitz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
SOCIAL CONTENT DISTRIBUTION NETWORK
Publication number
20140025496
Publication date
Jan 23, 2014
Jeffrey Eric Davitz
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND APPARATUS FOR DETERMINING OUTCOMES OF ON-LINE CONVERSAT...
Publication number
20130325992
Publication date
Dec 5, 2013
SOLARIAT, INC.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
METHODS AND APPARATUS FOR RECOGNIZING AND ACTING UPON USER INTENTIO...
Publication number
20120265819
Publication date
Oct 18, 2012
SOLARIAT, INC.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING