Craig R. Shambaugh

Person

Wheaton, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for distributing customer contacts
- Patent number 8,416,943
- Issue date Apr 9, 2013
- Aspect Software, Inc.
- Daniel Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of allocating data communication sessions based upon user in...
- Patent number 7,917,623
- Issue date Mar 29, 2011
- Aspect Software, Inc.
- Anthony Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for assigning priorities by applying dynamical...
- Patent number 7,492,888
- Issue date Feb 17, 2009
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Best practices learning for agents in a communication system
- Patent number 7,460,659
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of delivering enterprise data through a call center
- Patent number 7,369,653
- Issue date May 6, 2008
- Rockwell Electronic Commerce Corp.
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
GUI for organizational environment
- Patent number 7,363,588
- Issue date Apr 22, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Nayel Saleh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Transaction outcome state mapping
- Patent number 7,324,640
- Issue date Jan 29, 2008
- Rockwell Electronic Commerce Technologies
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for data field reuse
- Patent number 7,206,400
- Issue date Apr 17, 2007
- Rockwell Electronic Commerce Corp.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive transaction guidance
- Patent number 7,197,132
- Issue date Mar 27, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Anthony Dezonno
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Personality based matching of callers to agents in a communication...
- Patent number 7,184,540
- Issue date Feb 27, 2007
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Third party coaching for agents in a communication system
- Patent number 7,151,826
- Issue date Dec 19, 2006
- Rockwell Electronics Commerce Technologies LLC
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Voice filter for normalizing an agents response by altering emotion...
- Patent number 7,085,719
- Issue date Aug 1, 2006
- Rockwell Electronics Commerce Technologies LLC
- Craig R. Shambaugh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Media translator for transaction processing system
- Patent number 7,058,578
- Issue date Jun 6, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Michelson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Voice filter for normalizing an agent's emotional response
- Patent number 7,003,462
- Issue date Feb 21, 2006
- Rockwell Electronic Commerce Technologies, LLC
- Craig R. Shambaugh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method of creating scripts by translating agent/customer conversations
- Patent number 6,970,821
- Issue date Nov 29, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Craig R. Shambaugh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center data integration with enterprise applications
- Patent number 6,961,419
- Issue date Nov 1, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method selecting actions or phases for an agent by analyzing conver...
- Patent number 6,959,080
- Issue date Oct 25, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and method for providing caller-specific data to agent st...
- Patent number 6,931,119
- Issue date Aug 16, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Mark J. Michelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of providing background and video patterns
- Patent number 6,885,744
- Issue date Apr 26, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Jared Bluestein
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of optimizing call center resources based upon statistics
- Patent number 6,870,926
- Issue date Mar 22, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer touch-point scoring system
- Patent number 6,868,153
- Issue date Mar 15, 2005
- Rockwell Electronic Commerce Technologies, LLC
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Tracking agent call processing locations in connection with an auto...
- Patent number 6,816,733
- Issue date Nov 9, 2004
- Rockwell Electronic Commerce Technologies LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Natural language agent for monitoring a threaded discussion
- Patent number 6,804,668
- Issue date Oct 12, 2004
- Rockwell Electronic Commerce Corp.
- Craig R. Shambaugh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for agent optimization using speech synthesis...
- Patent number 6,771,746
- Issue date Aug 3, 2004
- Rockwell Electronic Commerce Technologies, LLC
- Craig Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of modifying speech to provide a user selectable dialect
- Patent number 6,598,021
- Issue date Jul 22, 2003
- Craig R. Shambaugh
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Method of natural language communication using a mark-up language
- Patent number 6,308,154
- Issue date Oct 23, 2001
- Rockwell Electronic Commerce Corp.
- Laird C. Williams
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

Patents Applicationslast 30 patents

Information Patent Application
Voice filter for normalizing and agent's emotional response
- Publication number 20050119893
- Publication date Jun 2, 2005
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Automatic contact navigation system
- Publication number 20050047394
- Publication date Mar 3, 2005
- Jeff Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Intelligent interactive voice response unit
- Publication number 20040203629
- Publication date Oct 14, 2004
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Personality based routing
- Publication number 20040101127
- Publication date May 27, 2004
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Virtual reality enabled transaction processing system
- Publication number 20040103038
- Publication date May 27, 2004
- Mark J. Power
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System and method for predicting customer contact outcomes
- Publication number 20040098274
- Publication date May 20, 2004
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
GUI for organizational environment
- Publication number 20040085344
- Publication date May 6, 2004
- Nayel Saleh
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method selecting actions or phases for an agent by analyzing conver...
- Publication number 20040062364
- Publication date Apr 1, 2004
- Rockwell Electronic Commerce Technologies, L.L.C.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Best practices learning for agents in a communication system
- Publication number 20040062381
- Publication date Apr 1, 2004
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Third party coaching for agents in a communication system
- Publication number 20040062363
- Publication date Apr 1, 2004
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Media translator for transaction processing system
- Publication number 20040059580
- Publication date Mar 25, 2004
- Mark J. Michelson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method and apparatus for assigning priorities by applying dynamical...
- Publication number 20040057570
- Publication date Mar 25, 2004
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for inquiry resolution in a transaction proces...
- Publication number 20040042611
- Publication date Mar 4, 2004
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Apparatus and method for providing caller-specific data to agent st...
- Publication number 20040042612
- Publication date Mar 4, 2004
- Mark J. Michelson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for agent optimization using speech synthesis...
- Publication number 20030215066
- Publication date Nov 20, 2003
- Craig Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Utilization of agent idle time in a communication system
- Publication number 20030191632
- Publication date Oct 9, 2003
- Rockwell Electronic Commerce Technologies, L.L.C.
- Roger A. Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact center data integration with enterprise applications
- Publication number 20030185381
- Publication date Oct 2, 2003
- Mark J. Power
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Adaptive transaction guidance
- Publication number 20030179877
- Publication date Sep 25, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Customer touch-point scoring system
- Publication number 20030174829
- Publication date Sep 18, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Transaction outcome state mapping
- Publication number 20030174831
- Publication date Sep 18, 2003
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of allocating data communication sessions based upon user in...
- Publication number 20030126206
- Publication date Jul 3, 2003
- Anthony Dezonno
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method of providing background and video patterns
- Publication number 20030118173
- Publication date Jun 26, 2003
- Jared Bluestein
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and system for data field reuse
- Publication number 20030103616
- Publication date Jun 5, 2003
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for sharing customer data
- Publication number 20030097339
- Publication date May 22, 2003
- David A. Funck
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Method of delivering enterprise data through a call center
- Publication number 20030086553
- Publication date May 8, 2003
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of optimizing call center resources based upon statistics
- Publication number 20030086557
- Publication date May 8, 2003
- Craig R. Shambaugh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System and method for distributing customer contacts
- Publication number 20030026414
- Publication date Feb 6, 2003
- Daniel Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Craig R. Shambaugh

Person

Patents Grantslast 30 patents

System and method for distributing customer contacts

Method of allocating data communication sessions based upon user in...

Method and apparatus for assigning priorities by applying dynamical...

Best practices learning for agents in a communication system

Method of delivering enterprise data through a call center

GUI for organizational environment

Transaction outcome state mapping

Method and system for data field reuse

Adaptive transaction guidance

Personality based matching of callers to agents in a communication...

Third party coaching for agents in a communication system

Voice filter for normalizing an agents response by altering emotion...

Media translator for transaction processing system

Voice filter for normalizing an agent's emotional response

Method of creating scripts by translating agent/customer conversations

Contact center data integration with enterprise applications

Method selecting actions or phases for an agent by analyzing conver...

Apparatus and method for providing caller-specific data to agent st...

Method of providing background and video patterns

Method of optimizing call center resources based upon statistics

Customer touch-point scoring system

Tracking agent call processing locations in connection with an auto...

Natural language agent for monitoring a threaded discussion

Method and apparatus for agent optimization using speech synthesis...

Method of modifying speech to provide a user selectable dialect

Method of natural language communication using a mark-up language

Patents Applicationslast 30 patents

Voice filter for normalizing and agent's emotional response

Automatic contact navigation system

Intelligent interactive voice response unit

Personality based routing

Virtual reality enabled transaction processing system

System and method for predicting customer contact outcomes

GUI for organizational environment

Method selecting actions or phases for an agent by analyzing conver...

Best practices learning for agents in a communication system

Third party coaching for agents in a communication system

Media translator for transaction processing system

Method and apparatus for assigning priorities by applying dynamical...

Method and apparatus for inquiry resolution in a transaction proces...

Apparatus and method for providing caller-specific data to agent st...

Method and apparatus for agent optimization using speech synthesis...

Utilization of agent idle time in a communication system

Contact center data integration with enterprise applications

Adaptive transaction guidance

Customer touch-point scoring system

Transaction outcome state mapping

Method of allocating data communication sessions based upon user in...

Method of providing background and video patterns

Method and system for data field reuse

Method and apparatus for sharing customer data

Method of delivering enterprise data through a call center

Method of optimizing call center resources based upon statistics

System and method for distributing customer contacts