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Damjan Pelemis
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Toronto, CA
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last 30 patents
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Patent Grant
Optimized routing of interactions to contact center agents based on...
Patent number
9,723,151
Issue date
Aug 1, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
System and method for generating a network of contact center agents...
Patent number
9,716,792
Issue date
Jul 25, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Grant
Optimized routing of interactions to contact center agents based on...
Patent number
9,635,181
Issue date
Apr 25, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Patents Applications
last 30 patents
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Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111507
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
G06 - COMPUTING CALCULATING COUNTING
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111509
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
SYSTEM AND METHOD FOR GENERATING A NETWORK OF CONTACT CENTER AGENTS...
Publication number
20170111505
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information
Patent Application
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON...
Publication number
20170111503
Publication date
Apr 20, 2017
Genesys Telecommunications Laboratories, Inc.
Conor McGann
H04 - ELECTRIC COMMUNICATION TECHNIQUE