Daniel Baker

Person

Rolling Meadows, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for distributing customer contacts
- Patent number 8,416,943
- Issue date Apr 9, 2013
- Aspect Software, Inc.
- Daniel Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Tracking agent call processing locations in connection with an auto...
- Patent number 6,816,733
- Issue date Nov 9, 2004
- Rockwell Electronic Commerce Technologies LLC
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Standalone ACD system with native signaling system 7 capability
- Patent number 6,754,327
- Issue date Jun 22, 2004
- Rockwell Electronic Commerce Technologies, LLC
- Daniel F. Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic contact distribution system definable agent log-off reasons
- Patent number 6,654,798
- Issue date Nov 25, 2003
- Rockwell Electronic Commerce Technologies LLC
- Jeffrey J. Skibinski
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Bus interface for automatic call distributor
- Patent number 6,574,330
- Issue date Jun 3, 2003
- Rockwell Science Center, Inc.
- Daniel F. Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
R2 multi-frequency compelled signalling using a DSP on a network te...
- Patent number 6,449,286
- Issue date Sep 10, 2002
- Rockwell Semiconductor Systems, Inc.
- Barry W. Jones
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for routing incoming telephone calls to available...
- Patent number 6,222,919
- Issue date Apr 24, 2001
- Rockwell International Corporation
- Michael C. Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
ACD with multi-lingual agent position
- Patent number 6,097,806
- Issue date Aug 1, 2000
- Rockwell Semiconductor Systems, Inc.
- Daniel F. Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic call distributor with agent controlled call connection
- Patent number 5,970,135
- Issue date Oct 19, 1999
- Rockwell International Corporation
- John P. Lenihan
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call recording system and method for use with a telephonic switch
- Patent number 5,923,746
- Issue date Jul 13, 1999
- Rockwell International Corp.
- Daniel F. Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automatic call distributor with prioritization
- Patent number 5,857,018
- Issue date Jan 5, 1999
- Rockwell International Corp.
- Roger A. Sumner
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Annoucement system and method in a telephone call switching system
- Patent number 5,729,593
- Issue date Mar 17, 1998
- Rockwell International Corporation
- Daniel F. Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call distributor with automatic preannouncement system and method
- Patent number 5,544,232
- Issue date Aug 6, 1996
- Rockwell International Corporation
- Daniel F. Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telecommunication system with user modifiable PBX terminating call...
- Patent number 5,533,109
- Issue date Jul 2, 1996
- Rockwell International Corporation
- Daniel F. Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephonic switching system with automatic port assignment capabili...
- Patent number 5,365,581
- Issue date Nov 15, 1994
- Rockwell International Corporation
- Daniel F. Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
System and method for distributing customer contacts
- Publication number 20030026414
- Publication date Feb 6, 2003
- Daniel Baker
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Daniel Baker

Person

Patents Grantslast 30 patents

System and method for distributing customer contacts

Tracking agent call processing locations in connection with an auto...

Standalone ACD system with native signaling system 7 capability

Automatic contact distribution system definable agent log-off reasons

Bus interface for automatic call distributor

R2 multi-frequency compelled signalling using a DSP on a network te...

Method and system for routing incoming telephone calls to available...

ACD with multi-lingual agent position

Automatic call distributor with agent controlled call connection

Call recording system and method for use with a telephonic switch

Automatic call distributor with prioritization

Annoucement system and method in a telephone call switching system

Call distributor with automatic preannouncement system and method

Telecommunication system with user modifiable PBX terminating call...

Telephonic switching system with automatic port assignment capabili...

Patents Applicationslast 30 patents

System and method for distributing customer contacts