Dave Wesen

Person

Channahon, IL, US

People

Patents Grantslast 30 patents

Information Patent Grant
Method of routing calls from a contact center
- Patent number 8,634,537
- Issue date Jan 21, 2014
- Aspect Software, Inc.
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for customer key routing
- Patent number 8,180,043
- Issue date May 15, 2012
- Aspect Software, Inc.
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact manipulaton and retrieval system
- Patent number 7,929,670
- Issue date Apr 19, 2011
- Aspect Software, Inc.
- Nayel Saleh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact center business modeler
- Patent number 7,912,205
- Issue date Mar 22, 2011
- Aspect Software, Inc.
- Tony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of tracking e-mail handling by a remote agent of an automati...
- Patent number 7,853,653
- Issue date Dec 14, 2010
- Aspect Software, Inc.
- Dave Wesen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Agent registration and bidding system
- Patent number 7,773,740
- Issue date Aug 10, 2010
- Aspect Software, Inc.
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method of storing information within an ACD
- Patent number 7,702,094
- Issue date Apr 20, 2010
- Aspect Software, Inc.
- Dave Wesen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Contact identifier for message types
- Patent number 7,460,651
- Issue date Dec 2, 2008
- Rockwell Electronic Commerce Corp.
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Session to track actual e-mail handling time
- Patent number 7,373,387
- Issue date May 13, 2008
- Rockwell Electronic Commerce Technologies
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Contact center conferencing of e-mail message
- Patent number 7,349,529
- Issue date Mar 25, 2008
- Rockwell Electronic Commerce Technologies, LLC
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Method and apparatus for customer key routing
- Publication number 20080008309
- Publication date Jan 10, 2008
- Anthony J. Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Business strategy transaction router
- Publication number 20060248002
- Publication date Nov 2, 2006
- Rockwell Electronic Commerce Technologies LLC
- Roger Summer
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact center conferencing of e-mail message
- Publication number 20060239420
- Publication date Oct 26, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact center business modeler
- Publication number 20060147025
- Publication date Jul 6, 2006
- Rockwell Electronic Commerce Technologies LLC
- Anthony Dezonno
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of storing information within an ACD
- Publication number 20060115074
- Publication date Jun 1, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Internet method of protecting subscriber information
- Publication number 20060117187
- Publication date Jun 1, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of tracking e-mail handling by a remote agent of an automati...
- Publication number 20060093126
- Publication date May 4, 2006
- Dave Wesen
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method of routing calls from a contact center
- Publication number 20060034257
- Publication date Feb 16, 2006
- Mike Hollatz
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
System for contact system entities beyond end-points to track state...
- Publication number 20050232408
- Publication date Oct 20, 2005
- Jeffrey D. Hodson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Session to track actual e-mail handling time
- Publication number 20050193071
- Publication date Sep 1, 2005
- Mike Hollatz
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Contact manipulaton and retrieval system
- Publication number 20050068940
- Publication date Mar 31, 2005
- Rockwell Electronic Commerce Technologies, L.L.C.
- Nayel Saleh
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Agent registration and bidding system
- Publication number 20050008139
- Publication date Jan 13, 2005
- Robert Beckstrom
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Contact identifier for message types
- Publication number 20040114573
- Publication date Jun 17, 2004
- Dave Mosquera
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Person

Patents Grantslast 30 patents

Method of routing calls from a contact center

Method and apparatus for customer key routing

Contact manipulaton and retrieval system

Contact center business modeler

Method of tracking e-mail handling by a remote agent of an automati...

Agent registration and bidding system

Method of storing information within an ACD

Contact identifier for message types

Session to track actual e-mail handling time

Contact center conferencing of e-mail message

Patents Applicationslast 30 patents

Method and apparatus for customer key routing

Business strategy transaction router

Contact center conferencing of e-mail message

Contact center business modeler

Method of storing information within an ACD

Internet method of protecting subscriber information

Method of tracking e-mail handling by a remote agent of an automati...

Method of routing calls from a contact center

System for contact system entities beyond end-points to track state...

Session to track actual e-mail handling time

Contact manipulaton and retrieval system

Agent registration and bidding system

Contact identifier for message types