David E. Gustafson

Person

Westminster, CO, US

People

Patents Grantslast 30 patents

Information Patent Grant
Personality-based chatbot and methods including non-text input
- Patent number 10,748,534
- Issue date Aug 18, 2020
- Mattersight Corporation
- David Gustafson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Methods and systems for determining and displaying business relevan...
- Patent number 10,601,994
- Issue date Mar 24, 2020
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for determining trends in electronic communications
- Patent number 10,419,611
- Issue date Sep 17, 2019
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and system for reducing false positive voice print matching
- Patent number 10,410,636
- Issue date Sep 10, 2019
- Mattersight Corporation
- Roger Warford
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Customer-based interaction outcome prediction methods and system
- Patent number 10,289,967
- Issue date May 14, 2019
- Mattersight Corporation
- Alain Stephan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Essay analytics system and methods
- Patent number 10,276,055
- Issue date Apr 30, 2019
- Mattersight Corporation
- David Gustafson
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information Patent Grant
Outbound customer interaction pairing methods and systems
- Patent number 10,225,403
- Issue date Mar 5, 2019
- Mattersight Corporation
- Christopher Danson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time customer profile based predictive routing
- Patent number 10,218,850
- Issue date Feb 26, 2019
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for analyzing online forum language
- Patent number 10,194,029
- Issue date Jan 29, 2019
- Mattersight Corporation
- Kelly Conway
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer-based interaction outcome prediction methods and system
- Patent number 10,152,681
- Issue date Dec 11, 2018
- Mattersight Corporation
- Alain Stephan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Customer satisfaction analysis of caller interaction event data sys...
- Patent number 10,129,402
- Issue date Nov 13, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Telephonic communication routing system based on customer satisfaction
- Patent number 10,129,394
- Issue date Nov 13, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Coaching portal and methods based on behavioral assessment data
- Patent number 10,104,233
- Issue date Oct 16, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Delayed-assignment predictive routing and methods
- Patent number 10,084,918
- Issue date Sep 25, 2018
- Mattersight Corporation
- Kelly Conway
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and system for analyzing caller interaction event data
- Patent number 10,021,248
- Issue date Jul 10, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and methods for analyzing multichannel communications includ...
- Patent number 9,942,400
- Issue date Apr 10, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Adaptive occupancy real-time predictive routing
- Patent number 9,936,075
- Issue date Apr 3, 2018
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Personality-based chatbot and methods
- Patent number 9,847,084
- Issue date Dec 19, 2017
- Mattersight Corporation
- David Gustafson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer satisfaction-based predictive routing and methods
- Patent number 9,848,085
- Issue date Dec 19, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Methods and apparatus for identifying fraudulent callers
- Patent number 9,837,078
- Issue date Dec 5, 2017
- Mattersight Corporation
- Roger Warford
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Methods and apparatus for identifying fraudulent callers
- Patent number 9,837,079
- Issue date Dec 5, 2017
- Mattersight Corporation
- Roger Warford
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Grant
Tissue motion comparison display
- Patent number 9,814,439
- Issue date Nov 14, 2017
- Siemens Medical Solutions USA, Inc.
- Liexiang Fan
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Grant
Method and system for automatically routing a telephonic communication
- Patent number 9,699,307
- Issue date Jul 4, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Customer satisfaction system and method based on behavioral assessm...
- Patent number 9,692,894
- Issue date Jun 27, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Responsive communication system for analyzed multichannel electroni...
- Patent number 9,667,788
- Issue date May 30, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic occupancy predictive routing and methods
- Patent number 9,667,795
- Issue date May 30, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Computed tomography breast imaging and biopsy system
- Patent number 9,636,072
- Issue date May 2, 2017
- FISCHER IMAGING, INC.
- Ronald B. Shores
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Grant
Method and system for generating a responsive communication based o...
- Patent number 9,571,650
- Issue date Feb 14, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Real-time predictive routing
- Patent number 9,565,312
- Issue date Feb 7, 2017
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system of searching for communications for playback or a...
- Patent number 9,432,511
- Issue date Aug 30, 2016
- Mattersight Corporation
- Kelly Conway
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
METHODS AND SYSTEMS FOR DETERMINING AND DISPLAYING BUSINESS RELEVAN...
- Publication number 20190349478
- Publication date Nov 14, 2019
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEM AND METHODS FOR ANALYZING ONLINE FORUM LANGUAGE
- Publication number 20180227421
- Publication date Aug 9, 2018
- Mattersight Corporation
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
REAL-TIME CUSTOMER PROFILE BASED PREDICTIVE ROUTING
- Publication number 20180205828
- Publication date Jul 19, 2018
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OUTBOUND CUSTOMER INTERACTION PAIRING METHODS AND SYSTEMS
- Publication number 20180159977
- Publication date Jun 7, 2018
- Mattersight Corporation
- Christopher DANSON
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
DELAYED-ASSIGNMENT PREDICTIVE ROUTING AND METHODS
- Publication number 20180115646
- Publication date Apr 26, 2018
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALITY-BASED CHATBOT AND METHODS INCLUDING NON-TEXT INPUT
- Publication number 20180108353
- Publication date Apr 19, 2018
- Mattersight Corporation
- David GUSTAFSON
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHODS AND SYSTEM FOR REDUCING FALSE POSITIVE VOICE PRINT MATCHING
- Publication number 20180082690
- Publication date Mar 22, 2018
- Mattersight Corporation
- Roger Warford
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHODS FOR ROUTING A TELEPHONIC COMMUNICATION
- Publication number 20170302791
- Publication date Oct 19, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COACHING PORTAL AND METHODS BASED ON BEHAVIORAL ASSESSMENT DATA
- Publication number 20170289352
- Publication date Oct 5, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHODS FOR ANALYZING MULTICHANNEL COMMUNICATIONS INCLUD...
- Publication number 20170264744
- Publication date Sep 14, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
COMPUTED TOMOGRAPHY BREAST IMAGING AND BIOPSY SYSTEM
- Publication number 20170231588
- Publication date Aug 17, 2017
- Fischer Imaging, Inc.
- Ronald B. SHORES
- A61 - MEDICAL OR VETERINARY SCIENCE HYGIENE
Information Patent Application
CUSTOMER SATISFACTION-BASED PREDICTIVE ROUTING AND METHODS
- Publication number 20170208177
- Publication date Jul 20, 2017
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR ANALYZING CALLER INTERACTION EVENT DATA
- Publication number 20170155768
- Publication date Jun 1, 2017
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
ADAPTIVE OCCUPANCY REAL-TIME PREDICTIVE ROUTING
- Publication number 20170149976
- Publication date May 25, 2017
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
QUALITY ASSURANCE ANALYTICS SYSTEMS AND METHODS
- Publication number 20160358115
- Publication date Dec 8, 2016
- Mattersight Corporation
- David GUSTAFSON
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
CUSTOMER SATISFACTION SYSTEM AND METHOD BASED ON BEHAVIORAL ASSESSM...
- Publication number 20160344868
- Publication date Nov 24, 2016
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
RESPONSIVE COMMUNICATION SYSTEM FOR ANALYZED MULTICHANNEL ELECTRONI...
- Publication number 20160337519
- Publication date Nov 17, 2016
- Mattersight Corporation
- Kelly CONWAY
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
DYNAMIC OCCUPANCY PREDICTIVE ROUTING AND METHODS
- Publication number 20160330325
- Publication date Nov 10, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALITY-BASED CHATBOT AND METHODS
- Publication number 20160300570
- Publication date Oct 13, 2016
- Mattersight Corporation
- David GUSTAFSON
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
METHOD AND SYSTEM FOR GENERATING A RESPONSIVE COMMUNICATION BASED O...
- Publication number 20160277579
- Publication date Sep 22, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION
- Publication number 20160105565
- Publication date Apr 14, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHOD AND SYSTEM OF SEARCHING FOR COMMUNICATIONS FOR PLAYBACK OR A...
- Publication number 20160088154
- Publication date Mar 24, 2016
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
PERSONALITY-BASED INTELLIGENT PERSONAL ASSISTANT SYSTEM AND METHODS
- Publication number 20150371663
- Publication date Dec 24, 2015
- Mattersight Corporation
- David GUSTAFSON
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
ESSAY ANALYTICS SYSTEM AND METHODS
- Publication number 20150339939
- Publication date Nov 26, 2015
- Mattersight Corporation
- David GUSTAFSON
- G09 - EDUCATION CRYPTOGRAPHY DISPLAY ADVERTISING SEALS
Information Patent Application
REAL-TIME PREDICTIVE ROUTING
- Publication number 20150341496
- Publication date Nov 26, 2015
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICAT...
- Publication number 20150334236
- Publication date Nov 19, 2015
- Mattersight Corporation
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM FOR AUTOMATICALLY ROUTING A COMMUNICATION
- Publication number 20150326725
- Publication date Nov 12, 2015
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
OPTIMIZED PREDICTIVE ROUTING AND METHODS
- Publication number 20150312417
- Publication date Oct 29, 2015
- Mattersight Corporation
- Kelly CONWAY
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION
- Publication number 20150156323
- Publication date Jun 4, 2015
- Mattersight Corporation
- Kelly CONWAY
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
METHODS AND APPARATUS FOR IDENTIFYING FRAUDULENT CALLERS
- Publication number 20150154961
- Publication date Jun 4, 2015
- Mattersight Corporation
- Roger Warford
- G10 - MUSICAL INSTRUMENTS ACOUSTICS

David E. Gustafson

Person

Patents Grantslast 30 patents

Personality-based chatbot and methods including non-text input

Methods and systems for determining and displaying business relevan...

System and methods for determining trends in electronic communications

Methods and system for reducing false positive voice print matching

Customer-based interaction outcome prediction methods and system

Essay analytics system and methods

Outbound customer interaction pairing methods and systems

Real-time customer profile based predictive routing

System and methods for analyzing online forum language

Customer-based interaction outcome prediction methods and system

Customer satisfaction analysis of caller interaction event data sys...

Telephonic communication routing system based on customer satisfaction

Coaching portal and methods based on behavioral assessment data

Delayed-assignment predictive routing and methods

Method and system for analyzing caller interaction event data

System and methods for analyzing multichannel communications includ...

Adaptive occupancy real-time predictive routing

Personality-based chatbot and methods

Customer satisfaction-based predictive routing and methods

Methods and apparatus for identifying fraudulent callers

Methods and apparatus for identifying fraudulent callers

Tissue motion comparison display

Method and system for automatically routing a telephonic communication

Customer satisfaction system and method based on behavioral assessm...

Responsive communication system for analyzed multichannel electroni...

Dynamic occupancy predictive routing and methods

Computed tomography breast imaging and biopsy system

Method and system for generating a responsive communication based o...

Real-time predictive routing

Method and system of searching for communications for playback or a...

Patents Applicationslast 30 patents

METHODS AND SYSTEMS FOR DETERMINING AND DISPLAYING BUSINESS RELEVAN...

SYSTEM AND METHODS FOR ANALYZING ONLINE FORUM LANGUAGE

REAL-TIME CUSTOMER PROFILE BASED PREDICTIVE ROUTING

OUTBOUND CUSTOMER INTERACTION PAIRING METHODS AND SYSTEMS

DELAYED-ASSIGNMENT PREDICTIVE ROUTING AND METHODS

PERSONALITY-BASED CHATBOT AND METHODS INCLUDING NON-TEXT INPUT

METHODS AND SYSTEM FOR REDUCING FALSE POSITIVE VOICE PRINT MATCHING

SYSTEM AND METHODS FOR ROUTING A TELEPHONIC COMMUNICATION

COACHING PORTAL AND METHODS BASED ON BEHAVIORAL ASSESSMENT DATA

SYSTEM AND METHODS FOR ANALYZING MULTICHANNEL COMMUNICATIONS INCLUD...

COMPUTED TOMOGRAPHY BREAST IMAGING AND BIOPSY SYSTEM

CUSTOMER SATISFACTION-BASED PREDICTIVE ROUTING AND METHODS

METHOD AND SYSTEM FOR ANALYZING CALLER INTERACTION EVENT DATA

ADAPTIVE OCCUPANCY REAL-TIME PREDICTIVE ROUTING

QUALITY ASSURANCE ANALYTICS SYSTEMS AND METHODS

CUSTOMER SATISFACTION SYSTEM AND METHOD BASED ON BEHAVIORAL ASSESSM...

RESPONSIVE COMMUNICATION SYSTEM FOR ANALYZED MULTICHANNEL ELECTRONI...

DYNAMIC OCCUPANCY PREDICTIVE ROUTING AND METHODS

PERSONALITY-BASED CHATBOT AND METHODS

METHOD AND SYSTEM FOR GENERATING A RESPONSIVE COMMUNICATION BASED O...

METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION

METHOD AND SYSTEM OF SEARCHING FOR COMMUNICATIONS FOR PLAYBACK OR A...

PERSONALITY-BASED INTELLIGENT PERSONAL ASSISTANT SYSTEM AND METHODS

ESSAY ANALYTICS SYSTEM AND METHODS

REAL-TIME PREDICTIVE ROUTING

METHODS AND SYSTEM FOR ANALYZING MULTICHANNEL ELECTRONIC COMMUNICAT...

SYSTEM FOR AUTOMATICALLY ROUTING A COMMUNICATION

OPTIMIZED PREDICTIVE ROUTING AND METHODS

METHOD AND SYSTEM FOR AUTOMATICALLY ROUTING A TELEPHONIC COMMUNICATION

METHODS AND APPARATUS FOR IDENTIFYING FRAUDULENT CALLERS