David Konig

Person

Tel Aviv, IL

People

Patents Grantslast 30 patents

Information Patent Grant
System and method for automatic quality evaluation of interactions
- Patent number 10,902,737
- Issue date Jan 26, 2021
- Tamir Tapuhi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for automatic quality management and coaching
- Patent number 10,896,395
- Issue date Jan 19, 2021
- Amir Lev-Tov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic quality management of chat agents via chat bots
- Patent number 10,582,057
- Issue date Mar 3, 2020
- Yochai Konig
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Automatic quality management of chat agents via chat bots
- Patent number 10,313,521
- Issue date Jun 4, 2019
- Yochai Konig
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Enhancing work force management with speech analytics
- Patent number 10,116,799
- Issue date Oct 30, 2018
- Yochai Konig
- G06 - COMPUTING CALCULATING COUNTING

Patents Applicationslast 30 patents

Information Patent Application
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
- Publication number 20190245975
- Publication date Aug 8, 2019
- Genesys Telecommunications Laboratories, Inc.
- Yochai Konig
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS
- Publication number 20190058793
- Publication date Feb 21, 2019
- Genesys Telecommunications Laboratories, Inc.
- Yochai Konig
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT AND COACHING
- Publication number 20180096278
- Publication date Apr 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Amir Lev-Tov
- G10 - MUSICAL INSTRUMENTS ACOUSTICS
Information Patent Application
SYSTEM AND METHOD FOR AUTOMATIC QUALITY EVALUATION OF INTERACTIONS
- Publication number 20180096617
- Publication date Apr 5, 2018
- Genesys Telecommunications Laboratories, Inc.
- Tamir Tapuhi
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
QUALITY MONITORING AUTOMATION IN CONTACT CENTERS
- Publication number 20170300499
- Publication date Oct 19, 2017
- Genesys Telecommunications Laboratories, Inc.
- Amir Lev-Tov
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ENHANCING WORK FORCE MANAGEMENT WITH SPEECH ANALYTICS
- Publication number 20150381807
- Publication date Dec 31, 2015
- Yochai Konig
- G06 - COMPUTING CALCULATING COUNTING

David Konig

Person

Patents Grantslast 30 patents

System and method for automatic quality evaluation of interactions

System and method for automatic quality management and coaching

Automatic quality management of chat agents via chat bots

Automatic quality management of chat agents via chat bots

Enhancing work force management with speech analytics

Patents Applicationslast 30 patents

AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS

AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS

SYSTEM AND METHOD FOR AUTOMATIC QUALITY MANAGEMENT AND COACHING

SYSTEM AND METHOD FOR AUTOMATIC QUALITY EVALUATION OF INTERACTIONS

QUALITY MONITORING AUTOMATION IN CONTACT CENTERS

ENHANCING WORK FORCE MANAGEMENT WITH SPEECH ANALYTICS