David Peterson

Person

Pleasant Grove, UT, US

People

Patents Grantslast 30 patents

Information Patent Grant
Integrated ACD and IVR scripting for call center tracking of calls
- Patent number 7,469,047
- Issue date Dec 23, 2008
- Harris Corporation
- J. Andrew Judkins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Skills based routing method and system for call center
- Patent number 7,321,298
- Issue date Jan 22, 2008
- Harris Corporation
- J. Andrew Judkins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Integrated acd and ivr scripting for call center tracking of calls
- Patent number 7,068,774
- Issue date Jun 27, 2006
- Harris Corporation
- J. Andrew Judkins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Call center IVR and ACD scripting method and graphical user interface
- Patent number 6,763,104
- Issue date Jul 13, 2004
- Teltronics, Inc.
- J. Andrew Judkins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and system for collecting reports for call center monitoring...
- Patent number 6,707,904
- Issue date Mar 16, 2004
- Teltronics, Inc.
- J. Andrew Judkins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for evaluating agents in call center
- Patent number 6,603,854
- Issue date Aug 5, 2003
- Teltronics, Inc.
- J. Andrew Judkins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Skills based routing method and system for call center
- Patent number 6,587,556
- Issue date Jul 1, 2003
- Teltronics, Inc.
- J. Andrew Judkins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Skills based routing method and system for call center
- Publication number 20060109975
- Publication date May 25, 2006
- J. Andrew Judkins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Integrated ACD and IVR scripting for call center tracking of calls
- Publication number 20050163304
- Publication date Jul 28, 2005
- HARRIS CORPORATION
- J. Andrew Judkins
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

David Peterson

Person

Patents Grantslast 30 patents

Integrated ACD and IVR scripting for call center tracking of calls

Skills based routing method and system for call center

Integrated acd and ivr scripting for call center tracking of calls

Call center IVR and ACD scripting method and graphical user interface

Method and system for collecting reports for call center monitoring...

System and method for evaluating agents in call center

Skills based routing method and system for call center

Patents Applicationslast 30 patents

Skills based routing method and system for call center

Integrated ACD and IVR scripting for call center tracking of calls