Donald Lloyd Kaufman

Person

Kirkland, WA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Interactive personalized audio
- Patent number 11,449,301
- Issue date Sep 20, 2022
- Amazon Technologies, Inc.
- Eric Michael Wagner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for using customer attributes to select a service representa...
- Patent number 10,489,838
- Issue date Nov 26, 2019
- Amazon Technologies, Inc.
- Jesper Mikael Johansson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for customer contact
- Patent number 10,445,744
- Issue date Oct 15, 2019
- Amazon Technologies, Inc.
- Jeremy A. Dashe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Interactive personalized audio
- Patent number 10,175,933
- Issue date Jan 8, 2019
- Amazon Technologies, Inc.
- Eric Michael Wagner
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Followup of customer service agents
- Patent number 10,110,744
- Issue date Oct 23, 2018
- Amazon Technologies, Inc.
- Donald L. Kaufman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for visual verification of order processing
- Patent number 10,083,478
- Issue date Sep 25, 2018
- Amazon Technologies, Inc.
- Jonathan J. Shakes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic determination of item returns during transit
- Patent number 9,984,351
- Issue date May 29, 2018
- Amazon Technologies, Inc.
- Felix F. Antony
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Managing gesture input information
- Patent number 9,804,774
- Issue date Oct 31, 2017
- Amazon Technologies, Inc.
- Donald L. Kaufman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method for using customer attributes to select a service representa...
- Patent number 9,641,686
- Issue date May 2, 2017
- Amazon Technologies, Inc.
- Jesper Mikael Johansson
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for visual verification of order processing
- Patent number 9,626,712
- Issue date Apr 18, 2017
- Amazon Technologies, Inc.
- Jonathan J. Shakes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
System and method for pattern assignment for pattern-based item ide...
- Patent number 9,524,485
- Issue date Dec 20, 2016
- Amazon Technologies, Inc.
- Jonathan J. Shakes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Associating user accounts with source identifiers
- Patent number 9,384,270
- Issue date Jul 5, 2016
- Amazon Technologies, Inc.
- Jon Russell Jay
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Electronic communication with secure screen sharing of sensitive in...
- Patent number 9,361,469
- Issue date Jun 7, 2016
- Amazon Technologies, Inc.
- Pirasenna Thiyagarajan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Followup of customer service agents
- Patent number 9,219,818
- Issue date Dec 22, 2015
- Amazon Technologies, Inc.
- Donald L. Kaufman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for customer contact
- Patent number 9,088,649
- Issue date Jul 21, 2015
- Amazon Technologies, Inc.
- Jeremy A. Dashe
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing gesture input information
- Patent number 9,063,576
- Issue date Jun 23, 2015
- Amazon Technologies, Inc.
- Donald L. Kaufman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Extraction and classification of user generated content
- Patent number 9,009,256
- Issue date Apr 14, 2015
- Amazon Technologies, Inc.
- Jason E. DeMorrow
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Quality review of contacts between customers and customer service a...
- Patent number 8,983,055
- Issue date Mar 17, 2015
- Amazon Technologies, Inc.
- Donald L. Kaufman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Followup of customer service agents
- Patent number 8,958,542
- Issue date Feb 17, 2015
- Amazon Technologies, Inc.
- Donald L. Kaufman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for customer contact
- Patent number 8,879,717
- Issue date Nov 4, 2014
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Systems and methods for customer contact
- Patent number 8,824,661
- Issue date Sep 2, 2014
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
System and method for visual verification of order processing
- Patent number 8,688,598
- Issue date Apr 1, 2014
- Amazon Technologies, Inc.
- Jonathan J. Shakes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Systems and methods for customer contact
- Patent number 8,600,035
- Issue date Dec 3, 2013
- Amazon Technologies, Inc.
- Jon R. Jay
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Independent customer service agents
- Patent number 8,542,816
- Issue date Sep 24, 2013
- Amazon Technologies, Inc.
- Donald L. Kaufman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic determination of item returns during transit
- Patent number 8,533,126
- Issue date Sep 10, 2013
- Amazon Technologies, Inc.
- Felix F. Antony
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Quality review of contacts between customers and customer service a...
- Patent number 8,503,664
- Issue date Aug 6, 2013
- Amazon Technologies, Inc.
- Donald L. Kaufman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Dynamic determination of item returns
- Patent number 8,156,007
- Issue date Apr 10, 2012
- Amazon Technologies, Inc.
- Felix Anthony
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Method and apparatus for processing receptacles of items in a mater...
- Patent number 7,974,891
- Issue date Jul 5, 2011
- Amazon Technologies, Inc.
- Jonathan J. Shakes
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Dynamic determination of item returns during transit
- Patent number 7,958,061
- Issue date Jun 7, 2011
- Amazon Technologies, Inc.
- Felix F. Antony
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Continuous item picking in a distribution center using coordinated...
- Patent number 7,801,640
- Issue date Sep 21, 2010
- Amazon Technologies, Inc.
- Dennis R. Hodge
- B65 - CONVEYING PACKING STORING HANDLING THIN OR FILAMENTARY MATERIAL

Patents Applicationslast 30 patents

Information Patent Application
METHOD FOR USING CUSTOMER ATTRIBUTES TO SELECT A SERVICE REPRESENTA...
- Publication number 20170236176
- Publication date Aug 17, 2017
- AMAZON TECHNOLOGIES, INC.
- Jesper Mikael Johansson
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
FOLLOWUP OF CUSTOMER SERVICE AGENTS
- Publication number 20160105563
- Publication date Apr 14, 2016
- AMAZON TECHNOLOGIES, INC.
- Donald L. Kaufman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
SYSTEMS AND METHODS FOR CUSTOMER CONTACT
- Publication number 20150324806
- Publication date Nov 12, 2015
- AMAZON TECHNOLOGIES, INC.
- Jeremy A. Dashe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
ELECTRONIC COMMUNICATION WITH SECURE SCREEN SHARING OF SENSITIVE IN...
- Publication number 20150278534
- Publication date Oct 1, 2015
- AMAZON TECHNOLOGIES, INC.
- Pirasenna Thiyagarajan
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEM AND METHOD FOR VISUAL VERIFICATION OF ORDER PROCESSING
- Publication number 20150221021
- Publication date Aug 6, 2015
- AMAZON TECHNOLOGIES, INC.
- JONATHAN J. SHAKES
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
FOLLOWUP OF CUSTOMER SERVICE AGENTS
- Publication number 20150195407
- Publication date Jul 9, 2015
- AMAZON TECHNOLOGIES, INC.
- Donald L. Kaufman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
QUALITY REVIEW OF CONTACTS BETWEEN CUSTOMERS AND CUSTOMER SERVICE A...
- Publication number 20150172466
- Publication date Jun 18, 2015
- AMAZON TECHNOLOGIES, INC.
- Donald L. Kaufman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR CUSTOMER CONTACT
- Publication number 20140074529
- Publication date Mar 13, 2014
- AMAZON TECHNOLOGIES, INC.
- Jon R. Jay
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR CUSTOMER CONTACT
- Publication number 20110051920
- Publication date Mar 3, 2011
- Jeremy A. Dashe
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
SYSTEMS AND METHODS FOR CUSTOMER CONTACT
- Publication number 20110051922
- Publication date Mar 3, 2011
- Jon R. Jay
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
INDEPENDENT CUSTOMER SERVICE AGENTS
- Publication number 20090122972
- Publication date May 14, 2009
- Donald L. Kaufman
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Method and apparatus for processing receptacles of items in a mater...
- Publication number 20070150383
- Publication date Jun 28, 2007
- Jonathan J. Shakes
- G06 - COMPUTING CALCULATING COUNTING

Donald Lloyd Kaufman

Person

Patents Grantslast 30 patents

Interactive personalized audio

Method for using customer attributes to select a service representa...

Systems and methods for customer contact

Interactive personalized audio

Followup of customer service agents

System and method for visual verification of order processing

Dynamic determination of item returns during transit

Managing gesture input information

Method for using customer attributes to select a service representa...

System and method for visual verification of order processing

System and method for pattern assignment for pattern-based item ide...

Associating user accounts with source identifiers

Electronic communication with secure screen sharing of sensitive in...

Followup of customer service agents

Systems and methods for customer contact

Managing gesture input information

Extraction and classification of user generated content

Quality review of contacts between customers and customer service a...

Followup of customer service agents

Systems and methods for customer contact

Systems and methods for customer contact

System and method for visual verification of order processing

Systems and methods for customer contact

Independent customer service agents

Dynamic determination of item returns during transit

Quality review of contacts between customers and customer service a...

Dynamic determination of item returns

Method and apparatus for processing receptacles of items in a mater...

Dynamic determination of item returns during transit

Continuous item picking in a distribution center using coordinated...

Patents Applicationslast 30 patents

METHOD FOR USING CUSTOMER ATTRIBUTES TO SELECT A SERVICE REPRESENTA...

FOLLOWUP OF CUSTOMER SERVICE AGENTS

SYSTEMS AND METHODS FOR CUSTOMER CONTACT

ELECTRONIC COMMUNICATION WITH SECURE SCREEN SHARING OF SENSITIVE IN...

SYSTEM AND METHOD FOR VISUAL VERIFICATION OF ORDER PROCESSING

FOLLOWUP OF CUSTOMER SERVICE AGENTS

QUALITY REVIEW OF CONTACTS BETWEEN CUSTOMERS AND CUSTOMER SERVICE A...

SYSTEMS AND METHODS FOR CUSTOMER CONTACT

SYSTEMS AND METHODS FOR CUSTOMER CONTACT

SYSTEMS AND METHODS FOR CUSTOMER CONTACT

INDEPENDENT CUSTOMER SERVICE AGENTS

Method and apparatus for processing receptacles of items in a mater...