Doug Gisby

Person

San Francisco, CA, US

People

Patents Grantslast 30 patents

Information Patent Grant
Initial routing of internet-protocol network telephone calls
- Patent number 7,558,383
- Issue date Jul 7, 2009
- Genesys Telecommunications Laboratories, Inc.
- Yuri Shtivelman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Managing bandwidth on demand for internet protocol messaging with c...
- Patent number 7,298,763
- Issue date Nov 20, 2007
- Genesys Telecommunications Laboratories, Inc.
- Richard B Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Managing bandwidth on demand for internet protocol messaging with c...
- Patent number 6,628,666
- Issue date Sep 30, 2003
- Richard B Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated survey control routine in a call center environment
- Patent number 6,337,904
- Issue date Jan 8, 2002
- Genesys Telecommunications Laboratories, Inc.
- Doug Gisby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Multimedia managing and prioritized queuing system integrated with...
- Patent number 6,263,066
- Issue date Jul 17, 2001
- Genesys Telecommunications Laboratories, Inc.
- Yuri Shtivelman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Grant
Intelligent virtual queue
- Patent number 6,259,786
- Issue date Jul 10, 2001
- Genesys Telecommunications Laboratories, Inc.
- Doug Gisby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated survey control routine in a call center environment
- Patent number 6,118,865
- Issue date Sep 12, 2000
- Genesys Telecommunications Laboratories, Inc.
- Doug Gisby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and methods enhancing call routing to and within call cen...
- Patent number 6,064,667
- Issue date May 16, 2000
- Genesys Telecommunications Laboratories, Inc.
- Douglas Gisby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Method and apparatus for call distribution and override with priority
- Patent number 6,044,146
- Issue date Mar 28, 2000
- Genesys Telecommunications Laboratories, Inc.
- Douglas Gisby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Intelligent virtual queue
- Patent number 6,002,760
- Issue date Dec 14, 1999
- Genesys Telecommunications Laboratories, Inc.
- Doug Gisby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Automated survey control routine in a call center environment
- Patent number 5,943,416
- Issue date Aug 24, 1999
- Genesys Telecommunications Laboratories, Inc.
- Doug Gisby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Grant
Apparatus and methods enhancing call routing within and between cal...
- Patent number 5,940,496
- Issue date Aug 17, 1999
- Gewesys Telecommunications Laboratories, Inc.
- Douglas Gisby
- H04 - ELECTRIC COMMUNICATION TECHNIQUE

Patents Applicationslast 30 patents

Information Patent Application
Skill-Based Real-time Call Routing in Telephony Systems
- Publication number 20080049929
- Publication date Feb 28, 2008
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Dynamic Re-routing
- Publication number 20080043975
- Publication date Feb 21, 2008
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Apparatus and Methods for Coordinating Telephone and Data Communica...
- Publication number 20080043728
- Publication date Feb 21, 2008
- Alec Miloslavsky
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Escalatory Reactive Call Routing
- Publication number 20080043955
- Publication date Feb 21, 2008
- Yuri Shtivelman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
System for Routing Electronic Mails
- Publication number 20080046531
- Publication date Feb 21, 2008
- Yuri Shtivelman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Initial Routing of Internet-Protocol Network Telephone Calls
- Publication number 20070071224
- Publication date Mar 29, 2007
- Genesys Telecommunications Laboratories, Inc.
- Yuri Shtivelman
- G06 - COMPUTING CALCULATING COUNTING
Information Patent Application
Managing bandwidth on demand for internet protocol messaging with c...
- Publication number 20040062250
- Publication date Apr 1, 2004
- Richard B. Pickering
- H04 - ELECTRIC COMMUNICATION TECHNIQUE
Information Patent Application
Apparatus and methods enhancing call routing to and within call-cen...
- Publication number 20010040887
- Publication date Nov 15, 2001
- Yuri Shtivelman
- G06 - COMPUTING CALCULATING COUNTING

Person

Patents Grantslast 30 patents

Initial routing of internet-protocol network telephone calls

Managing bandwidth on demand for internet protocol messaging with c...

Managing bandwidth on demand for internet protocol messaging with c...

Automated survey control routine in a call center environment

Multimedia managing and prioritized queuing system integrated with...

Intelligent virtual queue

Automated survey control routine in a call center environment

Apparatus and methods enhancing call routing to and within call cen...

Method and apparatus for call distribution and override with priority

Intelligent virtual queue

Automated survey control routine in a call center environment

Apparatus and methods enhancing call routing within and between cal...

Patents Applicationslast 30 patents

Skill-Based Real-time Call Routing in Telephony Systems

Dynamic Re-routing

Apparatus and Methods for Coordinating Telephone and Data Communica...

Escalatory Reactive Call Routing

System for Routing Electronic Mails

Initial Routing of Internet-Protocol Network Telephone Calls

Managing bandwidth on demand for internet protocol messaging with c...

Apparatus and methods enhancing call routing to and within call-cen...